--- description: Tudo sobre CTM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CTM - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Telefonia](/directory/30084/telephony/software) > [CTM](/software/152004/call-tracking-software) # CTM Canonical: https://www.capterra.pt/software/152004/call-tracking-software Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/152004/call-tracking-software?page=2) > Capture a jornada completa do cliente entre equipes e acompanhe todas as conversas em uma única plataforma, com o CallTrackingMetrics. > > Verdict: Rated **4.7/5** by 159 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa CTM? Empresas, agências e call centers de todos os portes que desejam rastrear conversões e automatizar as comunicações para aprimorar a experiência do cliente. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 159 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CallTrackingMetrics - **Location**: Severna Park, EUA - **Founded**: 2010 ## Commercial Context - **Preço inicial**: 79,00 US$ - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Albânia, Alemanha, Angola, Antígua e Barbuda, Argentina, Argélia, Austrália, Azerbaijão, Baamas, Barbados, Belize, Benim, Bielorrússia, Bolívia, Botsuana, Brasil, Bulgária, Burquina Faso, Burundi, Butão and 123 more ## Recursos - Acesso para Celular - Agendamento de campanhas - Agendamento de retorno de chamada - Alertas/notificações - Análise de dados de campanhas - Atribuição de múltitoque - Atribuição entre canais - Ações ativadas por eventos - CRM - Colaboração entre vários usuários - Comunicação multicanal - Discador preditivo - Gerenciamento de contatos - Gerenciamento de listas - Gestão da qualidade - Gestão de campanhas - Gestão de experiência do cliente - Gestão de filas - Gestão do desempenho - Gravação - Gravação de chamadas - IVR - Identificador de chamadas - Indicadores de desempenho - Interface do agente - Mensagens de texto em massa - Mensagens em dois sentidos - Mensagens por voz - Mensagens programadas - Monitoração de chamadas - Painel - Planejamento de campanhas - Processamento de linguagem natural - Qualificação de leads - ROI Tracking - Rastreamento de chamadas - Rastreamento de conversão - Rastreamento de palavras chave - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios personalizáveis - Respostas automáticas - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Transcrição automática - Transcrição de chamadas - Transferência de arquivos - Transferência de chamadas ... and 25 more features ## Integrations (64 total) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Cloudflare - Dazos CRM - Dialogflow - Drift - Dynamics 365 - ElevenLabs - Facebook Business Suite - Freshpaint ... and 49 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Telefonia](https://www.capterra.pt/directory/30084/telephony/software) ## Categorias relacionadas - [Sistemas de Telefonia](https://www.capterra.pt/directory/30084/telephony/software) - [Software de Marketing Conversacional](https://www.capterra.pt/directory/31562/conversational-marketing-platform/software) - [Software de Controle de Chamadas](https://www.capterra.pt/directory/30901/call-tracking/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Sistemas de SMS em Massa](https://www.capterra.pt/directory/30842/sms-marketing/software) ## Alternativas 1. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (919 reviews) 2. [JustCall](https://www.capterra.pt/software/157853/justcall) — 4.1/5 (225 reviews) 3. [Dialpad](https://www.capterra.pt/software/190976/dialpad-sell) — 4.2/5 (571 reviews) 4. [RingEX](https://www.capterra.pt/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews) 5. [Five9](https://www.capterra.pt/software/132405/five9) — 4.2/5 (487 reviews) ## Avaliações ### "CTM Call Tracking Metrics Review" — 4.0/5 > **Loganathan** | *16 de abril de 2026* | Logística e cadeia de fornecimento | Recommendation rating: 9.0/10 > > **Vantagens**: I love the feature that eventhough I did returned my number, it still allows me to create reports and get the number of calls I got when I had that number. > > **Desvantagens**: The only concern I had with CTM was that agency accounts can't have more than one sub accounts open and reports at the same time. > > I'm working with CTM for the past 2 and a half years. This is my first call tracking solution. So I had my struggles learning how the app works. But the support team was most helpful in getting me familiar with the application. Even when we had some issues with the app they were very patient in helping understand the problem and fixed it for us. Since they have a ton of features like call handling, forwarding, routing, whispers, call queues and IVRs and we use almost all of them, billing can be a headache. But you can get around it by again calling their billing support and they have helped me understand billing in an easy way. ----- ### "Great overall product that met all of our needs." — 5.0/5 > **Brad** | *24 de abril de 2026* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: It has been a great one stop shop for us for our phone system, marketing tracking, chat, voice AI, customer and marketing texts, and Call routing. The call quality has been great, and it has been secure using good authentication practices and compliance features. > > **Desvantagens**: There is a learning curve, but fortunately their team did great work in onboarding us and equipping us to work and build as needed. > > It has been great, and much more affordable and user friendly than our old system. It was great that we made the switch. Also their customer service is great and very responsive. ----- ### "Solid platform that does what it says, and when you need supports its there" — 5.0/5 > **Lui** | *13 de agosto de 2026* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: The CTM tech support has been solid. But our account manager has been nothing short of brilliant. We cannot say enough good things. > > **Desvantagens**: The learning curve can be a bit steep, but that is because there is so much you can do with the platform. > > Overall, the platform does what it says it needs to do. And for accounts, we need that consistency of things just working as they should. ----- ### "Not intuitive. Difficult to find information. Too expensive" — 3.0/5 > **Alexander** | *25 de abril de 2022* | Publicidade e marketing | Recommendation rating: 2.0/10 > > **Vantagens**: I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers. > > **Desvantagens**: - It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward. - Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information. - It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there. > > It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support. ----- ### "Good Quality, Great Insights" — 5.0/5 > **Sean** | *4 de novembro de 2025* | Hospitais e Saúde | Recommendation rating: 9.0/10 > > **Vantagens**: CTM is a robust call platform, where it's complexity can almost be harmful if you aren't sure of what you are doing. I love that it integrates fully with Salesforce as well as Google Looker. I have spent some time learning the system and love being able to create my own reports, as well as call queues, IVRs, and automations. The AI insights and transcripts are extremely helpful to monitor calls at a glance. > > **Desvantagens**: CTM unfortunately has the capacity to be buggy, and often times there's limited resources to help (unless you pay for an additional support package). I have found the CTM team to be responsive, though, and we have worked through the bulk of my issues. CTM, being web-based, also has the potential to experience lags in quality, dropped calls and other issues. And aforementioned, because the system is so complex, it is easy to create logic that causes more issues down the road than intended. One benefit is that CTM tracks all changes (within almost everything) so you can hunt down and figure out what changed, when it changed, and by who. > > I had a moment the other day where I was asked about my current call platform (CTM) in comparison to an older platform we used prior, and it was really eye-opening. I could not imagine going back and losing insights like customizable reporting, agent stats, live call listening, automated text messages, and ease of purchasing new numbers. ----- Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/152004/call-tracking-software?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/152004/call-tracking-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data