---
description: Tudo sobre Listen360: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Listen360 - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Satisfação do Cliente](/directory/30541/customer-satisfaction/software) > [Listen360](/software/151950/listen360)

# Listen360

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> Plataforma de relacionamento com o cliente com supervisão de sentimento, captura de comentários, acompanhamento de ciclo fechado, publicação de avaliações e análise de texto.
> 
> Verdict: Rated **4.8/5** by 56 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Listen360?

Projetado para academias de ginástica, serviços domésticos, serviços ao consumidor, saúde e beleza, assistência médica e muito mais, é uma plataforma baseada na nuvem que ajuda a aprimorar as interações dos clientes com as empresas.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.8/5** | 56 Avaliações |
| Praticidade | 4.7/5 | Based on overall reviews |
| Suporte ao cliente | 4.9/5 | Based on overall reviews |
| Relação qualidade/preço | 4.7/5 | Based on overall reviews |
| Recursos | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Listen360
- **Location**: Alpharetta, EUA
- **Founded**: 2009

## Commercial Context

- **Preço inicial**: 99,00 US$
- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web
- **Idiomas**: inglês
- **Available Countries**: Canadá, Estados Unidos

## Recursos

- Alertas/notificações
- Análise de dados visual
- Análise de sentimentos
- Análise de tendências
- Análise de texto
- Automatização de processos e fluxos de trabalho
- Coleta de dados de multicanal
- Comentários anônimos
- Compartilhamento social
- Comunicação multicanal
- Distribuição de multicanal
- Estrutura de pesquisas NPS
- Formulários personalizáveis
- Gerenciamento de comentários
- Gerenciamento de comentários negativos
- Gestão da comunicação
- Gestão de experiência do cliente
- Gestão de pesquisas/enquetes
- Gestão de respostas
- Mensagens de SMS
- Modelos personalizáveis
- Monitoramento de reclamações
- Monitoramento de revisões
- Notificação de avaliações
- Painel
- Painel de atividades
- Pesquisa por celular
- Pesquisas de pulso
- Promoção social
- Questionários e feedback
- Relatórios e análise de dados
- Segmentação
- Segmentação de clientes
- Solicitação de avaliação
- Third-Party Integrations
- Visualização de dados
- Vários idiomas

## Integrations (24 total)

- ClubReady
- Customer Lobby
- Daxko Operations
- Dispatch
- Google Calendar
- Jonas Construction Software
- MarketSharp
- Microsoft Outlook
- Mindbody
- Nexa Virtual Receptionist
- PaySimple
- Perkville
- Pike13
- Procare Solutions
- Profit Rhino

... and 9 more integrations

## Opções de suporte

- Email/Help Desk
- Suporte por telefone
- Bate-papo

## Category

- [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software)

## Categorias relacionadas

- [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software)
- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)
- [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.pt/directory/31024/review-management/software)
- [Sistemas NPS (Net Promoter Score)](https://www.capterra.pt/directory/32075/nps/software)
- [Sistemas de Fidelização de Clientes](https://www.capterra.pt/directory/10031/customer-loyalty/software)

## Alternativas

1. [Typeform](https://www.capterra.pt/software/137289/typeform) — 4.7/5 (953 reviews)
2. [SurveyMonkey](https://www.capterra.pt/software/32728/surveymonkey) — 4.6/5 (10438 reviews)
3. [Trustpilot](https://www.capterra.pt/software/169618/trustpilot) — 4.5/5 (1203 reviews)
4. [Broadly](https://www.capterra.pt/software/161326/broadly-reviews) — 4.8/5 (336 reviews)
5. [Jotform](https://www.capterra.pt/software/158456/jotform-4-0) — 4.7/5 (2852 reviews)

## Avaliações

### "Game changer\!" — 5.0/5

> **Matt** | *26 de abril de 2019* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 10.0/10
> 
> **Vantagens**: Absolute game changer the best in survey and NPS design.  The ability to focus on detractors and your clients at risk so easy is great
> 
> **Desvantagens**: The number of clicks to get to the screen to address a at risk user

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### "Easy way to get customer feedback" — 5.0/5

> **Kara** | *30 de outubro de 2024* | Hotelaria | Recommendation rating: 9.0/10
> 
> **Vantagens**: Easy to work with, automatically surveys customers for you
> 
> **Desvantagens**: Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral)
> 
> Easy to work with, works well with Salesforce

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### "Listen 360" — 3.0/5

> **Chanda** | *19 de fevereiro de 2020* | Serviços ao consumidor | Recommendation rating: 8.0/10
> 
> **Vantagens**: Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.
> 
> **Desvantagens**: Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.
> 
> Works well for what it is supposed to do. A great way to hear from your customers.

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### "Listen360 all the way." — 4.0/5

> **Chryste** | *8 de dezembro de 2024* | Alimentação e bebidas | Recommendation rating: 6.0/10
> 
> **Vantagens**: Very easy to use, havent had any problems with it since started using it 3 months ago
> 
> **Desvantagens**: Nothing so far. Havent had any issues with it.
> 
> Definitely recommended Listen360. Very easy and isnt too pricey

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### "Good Feedback & NPS Tool for the Price" — 4.0/5

> **Christian** | *26 de junho de 2025* | Aparelhos médicos | Recommendation rating: 8.0/10
> 
> **Vantagens**: Once you're set up, it's really simple to generate surveys and start receiving feedback. The interface is intuitive enough to see all your feedback in one area and respond to your detractors. I also like how there are several reports to dive deeper into our data.
> 
> **Desvantagens**: It's not as self-service as I'd like. As someone who loves customizing software to get it to work for our company, I wish we didn't have to go to Listen 360 for changes to our survey templates or reports.
> 
> Overall, I'm satisfied with Listen360, understanding there are sometimes limitations. We have found that sometimes we receive feedback that a customer didn't actually submit, but the L360 team is quick to provide resolutions. For the price point, I'm definitely satisfied with the service.

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## Links

- [View on Capterra](https://www.capterra.pt/software/151950/listen360)

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| de-CH | <https://www.capterra.ch/software/151950/listen360> |
| en | <https://www.capterra.com/p/151950/Listen360/> |
| en-AE | <https://www.capterra.ae/software/151950/listen360> |
| en-AU | <https://www.capterra.com.au/software/151950/listen360> |
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| es-CO | <https://www.capterra.co/software/151950/listen360> |
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| nl-BE | <https://www.capterra.be/software/151950/listen360> |
| pt | <https://www.capterra.com.br/software/151950/listen360> |
| pt-PT | <https://www.capterra.pt/software/151950/listen360> |
| sv | <https://www.capterra.se/software/151950/listen360> |

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