Retently - NPS Software

Retently - NPS Software

da Retently

Quem usa o Retently - NPS Software?

Any business interested in measuring and improving their customer satisfaction.

Conheça o Retently - NPS Software

Retently helps you efficiently measure customer satisfaction, collect valuable client feedback that you can act on, prevent customer churn and turn detractors into promoters.

Retently will send your customers a single question satisfaction survey. Theyll give your business a score and provide additional feedback. Your Net Promoter Score will be calculated based on the survey responses.

Detalhes do Retently - NPS Software

Retently

https://www.retently.com/

Fundada em 2015

Preço do Retently - NPS Software

O Retently - NPS Software não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do Retently - NPS Software a partir de 39,00 US$/mês.

Preço inicial

39,00 US$/mês

Versão gratuita

Não

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Horário comercial

Online

Recursos do Retently - NPS Software

Sistemas de Fidelização de Clientes
Acompanhamento de atividades
CRM
Cartão Fidelidade
Gestão de associação
Gestão de recompensas
Gestão de vales-presente
Portal do associado
Programa de fidelidade
Rastreamento de recomendações

Avaliações do Retently - NPS Software

Exibindo 5 de 18 avaliações

Geral
4,9/5
Praticidade
4,9/5
Atendimento ao cliente
4,8/5
Recursos
4,8/5
Relação qualidade/preço
4,8/5
Mark D.
Marketing and Community Coordinator
Alimentação e bebidas, 13-50 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 18/04/2018

"Clean, beautiful design, intuitive interface, great customer support, and a high value product."

Comentários: Ease of use, beautiful and intuitive interface, cost effective.

Vantagens: I was looking JUST an NPS solution. Many of the bigger survey companies provide NPS as an option, but you end up having to pay for all the other bells and whistles you may not need. If you're a believer in the power and value of the NPS survey, you realize you don't NEED any other type of survey. The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me.

Desvantagens: None!

  • Fonte da avaliação 
  • Avaliado em 18/04/2018
John W.
Advisor
Bancos, 10 001+ funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 09/03/2017

"Great Product "

Comentários: Hi!
I'd like to share a quick overview of my experience with Retently.
Recommendations to others Retently app is easy to setup, and within minutes you can get it working.
There are clear steps on what you have to do after signing up t :
Import Customers
Personalize Survey
Finish Set up
What do you like best?
Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends
What problems are you solving and what are my benefits?
This app allows me to send Net Promoter Score surveys to my customers , that way I can track their satisfaction and improve my business by delivering more value to the customers.

Vantagens: Conversations chat - help me stay connected with the customers
Notifications - send me immediate, daily, weekly reports of new responses and scores
Segmentation Customers
Segmentation of Responses
Dashboard Analytics and Trends

Desvantagens: Nothing, great product and great service!They delivered the value at the right time with the right mindset.

  • Fonte da avaliação 
  • Avaliado em 09/03/2017
George M.
Lead Customer Success Manager
E-Learning, 51-200 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    3/5
  • Relação qualidade/preço
    4/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 06/01/2019

"Does what it promises"

Comentários: We use Retently as our NPS survey platform for our web platform. This has allowed us to measure the satisfaction score for our clients, reach out to them when they have an issue, and generally improve on our relationship with them.

Vantagens: Simple and modern UI
Fairly generous plan for up to 3,000 responses per month
The dashboard functionality allows for filtering out results in multiple ways (dates, campaign, tags, etc)

Desvantagens: Retently does one thing, NPS surveys, and it does it well. However, it could be more versatile in how its campaigns are setup. It currently allows for open ended questions and a thank you page, but I would love it if there were other options for surveys, as well as more customizations options. As far as I know there is no easy way to integrate with an Android/iOS mobile app.

  • Fonte da avaliação 
  • Avaliado em 06/01/2019
Maurice S.
Team Lead Customer Care
Emprego e contratação, 51-200 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 14/04/2020

"Retently is the perfect NPS software solution for us"

Comentários: We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. it has a cool dashboard with instant access to all NPS results and different segments.

Vantagens: Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization,

Desvantagens: So far nothing, everything works smooth and nicely

  • Fonte da avaliação 
  • Avaliado em 14/04/2020
Abbe W.
Executive Assistant
Consultoria de gestão, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 30/01/2020

"Superb Customer Service and product"

Comentários: It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.

Vantagens: Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations! The software itself is very user friendly, easy to setup and use. I researched several products before choosing Retently and this was based on various things - customer service, user friendly / ease of setting up and price.

Desvantagens: Initially we only signed up to the cheapest package which includes only one campaign. We soon realised we needed more than one campaign. But that's not a Retently software issue and not something I didn't like - it's just something that I discovered we would need (more than one campaign) so we have upgraded to the next package.

  • Fonte da avaliação 
  • Avaliado em 30/01/2020