Conheça o Upper Hand

O software para gestão de empresas Upper Hand automatiza e agiliza os fluxos de trabalho de recepção e back office para empresas de esportes e fitness. Criado para ajudar você a gerenciar e expandir seus negócios, o Upper Hand oferece todos os recursos e ferramentas necessárias para você gerenciar suas ofertas, como horários e reservas, aulas e eventos, associações eficazes, estoque de varejo e muito mais.

Cansado do software herdado? Conecte-se com o Upper Hand.

Quem usa o Upper Hand?

O software para gestão de empresas de esportes e fitness Upper Hand foi desenvolvido para: - estúdios, academias e instalações - franquias e academias com várias localizações - empresas de treinamento e campos de treino - treinadores individuais

Onde o Upper Hand pode ser implantado?

Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)

Sobre o fornecedor

  • Upper Hand
  • Localizado em Indianapolis, EUA
  • Fundado em 2012
  • Suporte por telefone
  • Bate-papo

Países disponíveis

Estados Unidos

Idiomas

inglês

Sobre o fornecedor

  • Upper Hand
  • Localizado em Indianapolis, EUA
  • Fundado em 2012
  • Suporte por telefone
  • Bate-papo

Países disponíveis

Estados Unidos

Idiomas

inglês

Vídeos e imagens do Upper Hand

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Recursos do Upper Hand

  • Acesso para Celular
  • Administração de website
  • Agendamento
  • Agendamento de aulas
  • Agendamento de compromissos
  • Agendamento de grupo
  • Agendamento em tempo real
  • Alertas/notificações
  • Análise de dados no jogo
  • Aplicativo móvel
  • Atualização em tempo real
  • Automação de marketing
  • Avaliações de condição física
  • Banco de dados de associados
  • Cobrança e faturamento
  • Comunicação com associados
  • Controle de comparecimento
  • Diretório de associados
  • Gerenciamento de contatos
  • Gestão da comunicação
  • Gestão da disponibilidade
  • Gestão de associação
  • Gestão de calendários
  • Gestão de classes
  • Gestão de clientes
  • Gestão de contratos e licenças
  • Gestão de dívidas
  • Gestão de equipes
  • Gestão de eventos
  • Gestão de funcionários
  • Gestão de inscrições
  • Gestão de reservas
  • Gestão de visitantes
  • Gestão do pessoal
  • Inscrição no local
  • Inscrição online
  • Integrações de terceiros
  • Lembretes
  • Marketing por e-mail
  • Notas da sessão
  • Pagamentos eletrônicos
  • Pagamentos online
  • Para estúdios de ioga/pilates
  • Perfis de clientes
  • Ponto de vendas (PDV)
  • Portal de autoatendimento
  • Portal do associado
  • Portal do cliente
  • Processamento de pagamentos
  • Rastreamento dos participantes
  • Registro de grupo
  • Relatórios e estatística
  • Renovação de inscrições
  • Reservas online
  • Sistema de calendário ou lembretes
  • Tipos de associados

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Avaliações do Upper Hand

Pontuação média

Geral
4,1
Praticidade
4,0
Atendimento ao cliente
4,4
Recursos
3,7
Relação qualidade/preço
4,0

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Encontre avaliações segundo pontuações

5
44%
4
34%
3
11%
2
10%
1
1%
Jiselle
Executive Director, EUA
Gestão de organizações sem fins lucrativos, 2-10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Alternativas consideradas:

So convenient!

5,0 há 3 anos

Comentários: The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Vantagens:

Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Desvantagens:

The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

Resposta do Upper Hand

há 3 anos

Hi there Jiselle, We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier. We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out. Have a great day, and thanks for the review!

Natasha
Marketing & Creative Coordinator, EUA
Esportes, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Great Customer Service!

5,0 há 2 anos

Comentários: Customer service has been exceptional.

Vantagens:

We initially go it for our training sessions located at our warehouse location. It has been great especially with the app. Coaches are able to see on their end if they have anyone signed without having to go us. Clients are able to sign up via the app if they didn't get a chance to do it ahead of time. We also use UpperHand to create a new website which has been great overall.

Desvantagens:

You can't group programs together. You have to do multiple links for the same event.

Resposta do Upper Hand

há 2 anos

Hi Natasha, Thanks so much for taking the time to write a review. We're thrilled to hear about your positive experiences with our app and customer service. We appreciate your feedback on how we can continue to improve to better serve your needs. Thank you again and have a great day!

Brett
Ceo, EUA
Esportes
Usou o software para: 6 a 12 meses
Fonte da avaliação

Frustrating

2,0 há 5 anos

Vantagens:

I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.

Desvantagens:

I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers. For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion. I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up. Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them. I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options. Just my two cents, happy to discuss my experience

Resposta do Upper Hand

há 4 anos

Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.

Liz
CEO, EUA
Esportes, 2-10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Easy for customers, but lacks some bells and whistles

4,0 há 2 anos

Comentários: Upper Hand doesn't have as many features as our old software, which makes it a little harder to use when you're used to having tons of control. But the plus side is that it does a few things very, very well. Overall our customers are having a much easier time using this software, and it's straightforward if you're doing straightforward things with it.

Vantagens:

The software is pretty easy for customers to use, and we have a lot more customers doing their own account management vs. asking me to do it like they did with our last CRM. It looks great, and creating events is very easy.

Desvantagens:

It's hard to tell what your customers owe. Different things are managed in different places - to cancel a lesson you have to go to the contacts tab, to mess with a membership you have to go to the membership tab (can't do it from the contacts page), to see what people owe you have to go to reports. It's hard to shift money around if a customer buys one thing and then decides they wanted something else instead. Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.

Resposta do Upper Hand

há 2 anos

Hi Liz, Thank you so much for taking the time to write a review. We are happy to hear that your clients find our software easy to use--that is one of our main goals! However, we are sorry to hear that certain functionality could be improved. I have passed along your feedback to our product team so that we can continue to improve for your use cases. Thank you again for your candid feedback, and have a great day!

Natasha
Marketing Coordinator, EUA
Esportes, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great for Lessons

4,0 há 7 meses

Vantagens:

UpperHand has made it very easy for our clients to book lessons and apply credits from bulk packages. Also made it easier for instructors to see who scheduled lessons with them. Instead of waiting for an email form our training director.

Desvantagens:

Still have to do a work around if an instructor needs to be listed for multiple sessions the same day but is flagged as a conflict.

Resposta do Upper Hand

há 7 meses

Hi Natasha, Thank you so much for taking the time to write a review! We are so glad to hear that the software has enhanced your staff and client experience when purchasing and scheduling lessons. We also greatly appreciate your feedback on how we can continue to improve to best fit your business needs. Thank you again for the kind words, and hope you have a great day!