---
description: Tudo sobre AzureDesk: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: AzureDesk - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [AzureDesk](/software/151394/azuredesk)

# AzureDesk

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> Software de suporte técnico que pode ser usado pelas empresas para fornecer uma entrega tranquila de soluções de atendimento e suporte ao cliente.
> 
> Verdict: Rated **4.5/5** by 50 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa AzureDesk?

Todas as empresas

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.5/5** | 50 Avaliações |
| Praticidade | 4.6/5 | Based on overall reviews |
| Suporte ao cliente | 4.8/5 | Based on overall reviews |
| Relação qualidade/preço | 4.7/5 | Based on overall reviews |
| Recursos | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: AzureDesk
- **Location**: piscataway, EUA
- **Founded**: 2014

## Commercial Context

- **Preço inicial**: 12,00 US$
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, espanhol, francês, inglês, neerlandês
- **Available Countries**: Estados Unidos

## Recursos

- Alerts/Escalation
- Análise de dados
- Banco de dados do cliente
- Bate-papo ao vivo
- Comunicação multicanal
- Gerenciamento de e-mails
- Gestão da base de conhecimento
- Gestão de ativos de TI
- Gestão de call centers
- Gestão de filas
- Gestão de incidentes
- Gestão de mudanças
- Gestão do SLA (acordo do nível de serviço)
- Gestão do fluxo de trabalho
- Portal de autoatendimento
- Questionários e feedback
- Relatórios e análise de dados
- Roteamento automático
- Suporte do cliente
- Third-Party Integrations

## Integrations (7 total)

- Asana
- ChargeDesk
- Chatlio
- FreshBooks
- Jira
- Olark
- Slack

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Categorias relacionadas

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Service Desk](https://www.capterra.pt/directory/31027/service-desk/software)
- [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3409 reviews)
2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (685 reviews)
3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews)
4. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews)

## Avaliações

### "Decent support tool for large companies" — 4.0/5

> **Paul** | *18 de junho de 2018* | Software
> 
> **Vantagens**: Azure Desk works pretty well for Users support. It offers live chats, tickets monitoring and auto-replies. The best part of the solution is how it is automated with JIRA and Slack, which saves you some time.
> 
> **Desvantagens**: I think reporting module should be looked into. Besides, I wish export features were more consistent. Other than that the application is OK.

-----

### "VPN User Review" — 4.0/5

> **Kaitlyn** | *26 de julho de 2019* | Software | Recommendation rating: 7.0/10
> 
> **Vantagens**: It's more streamlined than other similar products, in my experience.
> 
> **Desvantagens**: Sometimes certain tickets show up repeatedly in the "unassigned" section.
> 
> It keeps support tickets reasonably organized

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### "AzureDesk Product Review" — 3.0/5

> **Anthony** | *6 de abril de 2019* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10
> 
> **Vantagens**: Very simple to setup and use
Useful Knowledge base
> 
> **Desvantagens**: No manual time logging
No Mobile support
> 
> Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.

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### "Azure Desk" — 5.0/5

> **Mark** | *30 de janeiro de 2019* | Impressão | Recommendation rating: 10.0/10
> 
> **Vantagens**: Cloud based and very easy to use. Quick to setup
> 
> **Desvantagens**: More features is always good but they do seem to get added once requested
> 
> Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon.
We setup the Service Desk quickly and can report on stats very easily.

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### "Simple and effective ticket management" — 5.0/5

> **Trent** | *27 de março de 2017* | Consultoria de gestão | Recommendation rating: 10.0/10
> 
> **Vantagens**: A streamlined approach to support management with emphasis on team collaboration and educating clients for quick resolutions. Layout of tickets, Dashboards, Knowledge Base and Ticket search function stand out the most to us. AzureDesk is constantly on the improve with very quick response times from their team.
> 
> **Desvantagens**: The main areas we are looking for improvement in is a quicker loading speed of tickets and better compatibility across mobile devices.

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## Links

- [View on Capterra](https://www.capterra.pt/software/151394/azuredesk)

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| de-CH | <https://www.capterra.ch/software/151394/azuredesk> |
| en | <https://www.capterra.com/p/151394/AzureDesk/> |
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| pt | <https://www.capterra.com.br/software/151394/azuredesk> |
| pt-PT | <https://www.capterra.pt/software/151394/azuredesk> |

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