--- description: Tudo sobre Crisp: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Crisp - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [Crisp](/software/151292/crisp) # Crisp Canonical: https://www.capterra.pt/software/151292/crisp Page: 1 / 7\ Seguinte: [Next page](https://www.capterra.pt/software/151292/crisp?page=2) > Uma plataforma tudo-em-um de comunicação multicanal. > > Verdict: Rated **4.6/5** by 147 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Crisp? Mais de 100.000 empresas usam o Crisp para conversar com clientes e aumentar a taxa de conversão e a satisfação do cliente. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 147 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Crisp - **Location**: Nantes, França - **Founded**: 2015 ## Commercial Context - **Preço inicial**: 45,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Detalhes de preços**: Free: 2 agents included Pro: €25/month, per websites Unlimited: €95/month, per websites - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, espanhol, finlandês, francês, húngaro, inglês, japonês, neerlandês, polaco, português, russo, turco - **Available Countries**: Albânia, Alemanha, Andorra, Argentina, Arménia, Arábia Saudita, Austrália, Bolívia, Brasil, Bulgária, Bélgica, Camboja, Canadá, Catar, Cazaquistão, Chile, Chéquia, Colômbia, Coreia do Sul, Croácia and 66 more ## Recursos - Acesso para Celular - Alerts/Escalation - Automação de marketing - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Caixas de entrada compartilhadas - Captura de leads - Chat com vídeo - Chatbot - Colaboração entre vários usuários - Coleta de dados de multicanal - Compartilhamento de tela - Comunicação multicanal - Controle e acesso remoto - Distribuição de leads - Ferramentas de colaboração - Formulário offline - Gerenciamento de comentários - Gerenciamento de contatos - Gestão de modelos - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Histórico de transcrições/chat - Imagem de marca personalizável - Inteligência artificial e aprendizado de máquina - Macros e modelos de respostas - Personalização - Portal de autoatendimento - Priorização - Processamento de linguagem natural - Qualificação de leads - Questionários e feedback - Rastreamento de interações - Real-Time Monitoring - Relatórios e análise de dados - Respostas automáticas - Roteamento automático - Segmentação geográfica - Suporte do cliente - Transferência para atendente - Transferências/encaminhamento - Videoconferência - Vários idiomas - Áudio e vídeo bidirecionais ... and 7 more features ## Integrations (30 total) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Mailchimp - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform ... and 15 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Software de Comunicações Unificadas](https://www.capterra.pt/directory/31035/unified-communications/software) - [Software de Gerenciamento de Email](https://www.capterra.pt/directory/30553/email-management/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) - [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24071 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "Suporte eficaz e plataforma prática" — 5.0/5 > **Vitor** | *23 de julho de 2025* | Internet | Recommendation rating: 10.0/10 > > **Vantagens**: O que mais gosto é do suporte rápido e eficiente, sempre pronto pra ajudar em qualquer dúvida. Além da facilidade de uso, tanto para configurar quanto para treinar a equipe. A interface é intuitiva, os recursos de chat são completos e a integração com outros canais funciona bem no dia a dia. > > **Desvantagens**: Às vezes sofremos algumas dificuldades para implementar automações mais complexas e avançadas, mas sempre que isso acontece, o suporte do Crisp nos ajuda. > > No geral, o Crisp trouxe muita praticidade para o suporte, facilitando o acompanhamento dos atendimentos e agilizando o fluxo. ----- ### "Crisp has a lot of potential, but it needs to look at certain factors to grow even more" — 4.0/5 > **Francisco** | *23 de abril de 2025* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: What I like most is the interface. I like most of the services provided. I like the sub inbox functionality, however it is a shame that I still cannot use it in the application because I still have the old version. > > **Desvantagens**: There is no AI functionality for chat evaluation There is no NPS for WhatsApp, and especially a way to automate the sending of these NPS as soon as the conversation ends > > Overall it is positive, I believe that Crisp has a lot of potential, but it still needs to improve some details like those mentioned above. ----- ### "Great Product" — 5.0/5 > **Simon** | *25 de março de 2024* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes. > > **Desvantagens**: The language detection of the live translation is not always perfect but you can change it manually so no big deal. > > We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for? ----- ### "Winning tool - Crisp.chat" — 5.0/5 > **Leandi** | *30 de março de 2026* | Ócio, viagens e turismo | Recommendation rating: 10.0/10 > > **Vantagens**: An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. > > **Desvantagens**: Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. > > Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. ----- ### "Crisp - doesn't send all of our responses, support team doesn't care" — 1.0/5 > **Alex** | *7 de outubro de 2024* | Software | Recommendation rating: 0.0/10 > > **Vantagens**: Its cost effective, but not much else to like about it. > > **Desvantagens**: Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support. > > Terrible customer support, they seem to not care at all for their users. ----- Page: 1 / 7\ Seguinte: [Next page](https://www.capterra.pt/software/151292/crisp?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/151292/crisp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data