Quem usa o Drift?
Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.
Conheça o Drift
Drift is the world's first conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Unlike traditional marketing and sales software that relies on forms, cold calls, and countless follow-up emails, Drift connects businesses with website visitors in real-time using bots and artificial intelligence.
Get started for free today at drift.com
Drift - Informação
Drift
http://www.drift.com/
Fundada em 2015
Drift - Visão geral de preços
O Drift possui uma versão gratuita e oferece versão de teste grátis.
Detalhes de preços
Visit drift.com/pricing for more detail and to chat with us!
Versão gratuita
Sim
Teste grátis
Sim
Drift: implantação e suporte
Assistência
- 24 horas por dia (representante ao vivo)
- Horário comercial
- Online
Implantação
- Nuvem, SaaS, web
- Celular - iOS nativo
- Celular - Android nativo
Formação
- Ao vivo online
- Webinars
- Documentos
Recursos do Drift
Ferramentas de Automação de Marketing
- Análise de dados/Rastreamento do ROI
- CTAs personalizáveis
- Campanhas gota a gota
- Conteúdo dinâmico
- Inteligência de vendas
- Lead Scoring
- Marketing de pesquisa
- Marketing social
- Páginas de início/formulários web
- Rastreamento de visitantes do site
- Segmentação
- Testes A/B
Ferramentas de Email Marketing
- Biblioteca de imagens
- Campanhas gota a gota
- Conformidade com CAN SPAM
- Conteúdo dinâmico
- E-mail otimizados para celulares
- E-mails acionados por eventos
- Editor de e-mail de WYSIWYG
- Gerenciamento de listas
- Gestão de assinantes
- Gestão de modelos
- Pesquisas do cliente
- Páginas de início/formulários web
- Relatórios e análise de dados
- Respondedores automáticos
- Testes A/B
Programas ABM
- Análise de dados
- Ferramentas de prospecção
- Identificação da conta de destino
- Lead Nurturing
- Lead Scoring
- Monitoramento da participação
- Monitoramento do progresso
- Personalização de campanhas
- Segmentação de clientes
Sistemas de Agendamento de Compromissos
- Acesso para Celular
- Agendamento automatizado
- Agendamento de grupo
- Banco de dados de clientes
- Compromissos recorrentes
- Gestão de reservas de quartos
- Lembretes de compromissos
- Pagamentos online
- Reservas online
- Sincronização de calendários
- Várias localizações
Ver lista completa de Sistemas de Agendamento de Compromissos
Software CRM Online
- Análise de dados do atendimento ao cliente
- Bate-papo ao vivo
- Catalogação e categorização
- Controle de respostas por e-mail
- Gestão do conhecimento
- Indicadores de desempenho
- Pesquisa
- Portal de autoatendimento
- Rastreamento do suporte ao cliente
Software de Captação de Leads
- Digitalização de cartão de visitas/crachás
- Distribuição de leads
- Extração de dados
- Formulários online
- Lead Nurturing
- Lead Scoring
- Notificação de leads
- Painel
- Qualificação de leads
Software de Chat ao Vivo
- Bate-papo proativo
- Compartilhamento de tela
- Formulário offline
- Imagem de marca personalizável
- Integração de terceiros
- Rastreamento de visitantes do site
- Respostas predeterminadas
- Segmentação geográfica
- Transferências/encaminhamento
Software de Chatbots
- Análise de sentimentos
- Bate-papo ao vivo
- Bot pré-configurado
- Chatbot
- Comunicação multicanal
- Desenvolvimento sem códigos
- Orientação contextual
- Para desenvolvedores
- Reconhecimento de tentativas
- Reconhecimento de voz
- Relatórios e análise de dados
- Síntese de discursos
- Vários idiomas
Software de Experiência do Cliente
O fornecedor ainda não preencheu essa informação.
Software de Geração de Leads
- Banco de dados de contatos
- Captura de leads
- Ferramentas de prospecção
- Gestão do pipeline
- Importação/exportação de dados
- Integração de banco de dados de leads
- Lead Nurturing
- Lead Scoring
- Segmentação de leads
- Verificação/validação de leads
Software de Gestão de Leads
- Captura de leads
- Distribuição de leads
- Ferramentas de prospecção
- Gestão de campanhas
- Gestão do pipeline
- Lead Nurturing
- Lead Scoring
- Rastreamento de fonte
- Rastreamento de interações
- Segmentação de leads
Software de Marketing Conversacional
- Agendamento de compromissos
- Automação de email
- Chat com vídeo
- Chatbot
- Comunicação multicanal
- Distribuição de leads
- Mensagens de celular
- Mensagens em grupo
- Qualificação de leads
- Recomendações de produtos
- Segmentação do público
- Transferência para atendente
Software de Mobile Marketing
- Atribuição de canais
- Concurso por SMS
- Cupons
- Marketing baseado na localização
- Marketing por e-mail
- Mensagens de texto
- Monitoramento da participação
- Notificações por push
- Segmentação contextual
Drift - Alternativas
Mais alternativas ao Drift
Drift - Avaliações
Leia todas as avaliaçõesClassificação geral
Pontuação média
Avaliar software
Compartilhe suas experiências com outros compradores de software.
Escreva uma avaliação!
Rob C.
-
Classificação geral5 /5
-
Praticidade5 /5
-
Recursos e funcionalidades4 /5
-
Atendimento ao cliente5 /5
-
Relação qualidade/preçoNão avaliado
-
Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 21/12/2019
"Expensive but awesome"
Comentários: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.
Vantagens: With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.
Desvantagens: We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.
Resposta dos fornecedores
por Drift em 20/02/2020
Hi Rob,
Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.
Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!
All the best -
Julie Hogan, VP - Customer Experience
- Fonte da avaliação
- Avaliado em 21/12/2019
Dalton B.
-
Classificação geral4 /5
-
Praticidade4 /5
-
Recursos e funcionalidades4 /5
-
Atendimento ao cliente4 /5
-
Relação qualidade/preço4 /5
-
Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 18/06/2020
"Simple setup, solid results"
Comentários: Very satisfied with the manner in which we use it. I haven't spent much time exploring additional capabilities and advanced features, but I am eager to do so in the near future.
Vantagens: It was easy to setup, and easy to understand with limited knowledge of this type of product. The product will scale with you, meaning, if you are knowledgable about all features, then they are there for you. If you're just looking for a site lead service, it does that really well also, without being overwhelming.
Desvantagens: The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization. For example, it cuts the top of the picture off and there's very limited functionality associated with editing it further.
Resposta dos fornecedores
por Drift em 23/06/2020
Hi Dalton,
Thanks so much for taking the time to share your feedback with us. Your feedback on feature explanation is something we 100% agree with, and an area we are working on improving. Appreciate you calling it out. Please let us know how else we can be helpful to you.
All the best -
Julie Hogan, VP Customer Experience
- Fonte da avaliação
- Avaliado em 18/06/2020
Avaliador Verificado
-
Classificação geral3 /5
-
Praticidade3 /5
-
Recursos e funcionalidades3 /5
-
Atendimento ao cliente2 /5
-
Relação qualidade/preço2 /5
-
Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 13/10/2020
"Drift could be Intercom, but it isn't..."
Comentários: We decided to use Drift as means to provide support, but once we grow bigger than a single user, we'll have to move to a better platform.
Vantagens: We use Drift as an in-app messaging platform and it's decent at that. We considered using it for marketing automation, customer engagement and on-boarding, but it doesn't cut it.
Desvantagens: Even as an in-app messaging platform for support, there's room for improvement. A few months ago, they removed the option to "close a conversation" (which is essentially used to close a "support ticket"). For whatever reason, they think that it should be more like Whatsapp with an endless list of conversations that you can "archive". Only conversations sometimes come back (not because of new messages), they are sorted wrong so you may miss conversations with new messages, and you don't always get real time notifications in the mobile app.
Resposta dos fornecedores
por Drift em 15/10/2020
Hi there,
Thank you so much for taking the time to share this. I'm sorry we haven't delivered on what you expected from us. I'm more than happy to chat live and learn more about how we can make your experience better. Feel free to reach out at [email protected]
All the best,
Julie Hogan, VP - Customer Experience
- Fonte da avaliação
- Avaliado em 13/10/2020
Avaliador Verificado
-
Classificação geral4 /5
-
Praticidade3 /5
-
Recursos e funcionalidades4 /5
-
Atendimento ao clienteNão avaliado
-
Relação qualidade/preçoNão avaliado
-
Probabilidade de recomendação
- Fonte da avaliação
- Avaliado em 15/10/2020
"Good Conversational Marketing Tool"
Comentários: Whether it's worth paying for tool like this will depend on how engaged your audience is and how big your traffic volumes are. We felt that for us the tool was not worth the money. There are much cheaper alternatives on the market if you're just looking for customer support tools.
Vantagens: Lots of features that are likely to appear to enterprise B2B companies like lead routing, instant meetings booker, help centre article look up.
Desvantagens: Had issues with bugs in various areas several times and had to contact support and wait till they were resolved. Not very straightforward how to configure the tool in the best way and debug playbooks. Documentation could be better.
Resposta dos fornecedores
por Drift em 20/10/2020
Hi there, Thanks so much for sharing this with us, I'm sorry you had difficulty getting your issues resolved, and the documentation wasn't super helpful either. Appreciate you letting us know. If there's anything else you want to connect about feel free to reach out to me directly at [email protected]
All the best,
Julie Hogan, VP - Customer Experience
- Fonte da avaliação
- Avaliado em 15/10/2020
Avaliador Verificado
-
Classificação geral5 /5
-
Praticidade5 /5
-
Recursos e funcionalidades5 /5
-
Atendimento ao cliente5 /5
-
Relação qualidade/preço4 /5
-
Probabilidade de recomendação
- Fonte da avaliação
- Fonte: GetApp
- Avaliado em 10/09/2020
"The best chat AI."
Comentários: Using this for sales as well as support automation, and it's paid off well and works with our sites.
Vantagens: The driftbots and playbooks (how their AI, automation is done). We have used this to automate sales workflows and schedule meetings and save time.
Desvantagens: I have no complaints that wouldn't be something out of my control - some of the rules I've set up in boys seem to be a bit too picky when leads respond with anything besides a picklist item.
Resposta dos fornecedores
por Drift em 24/09/2020
Hi there,
Wow. Thank you so much, for all of this. We're thrilled to hear you're happy with your platform experience, as well as your experience with us both in pre sales and support . Please reach out if there's anything else we can do to help or support you.
All the best,
Julie Hogan, VP - Customer Experience
- Fonte da avaliação
- Fonte: GetApp
- Avaliado em 10/09/2020
