Quem usa o Drift?

Drift can help any business or individual with a website who wants to capture more leads, and chat with people in real-time.

Conheça o Drift

Drift is the world's first and only conversational marketing platform. Customers use Drift to provide a modern buying experience for potential customers, generate more qualified leads, and dramatically accelerate the sales cycle. Unlike traditional marketing and sales software that relies on forms, cold calls, and countless follow-up emails, Drift connects businesses with website visitors in real-time using bots and artificial intelligence.

Get started for free today at drift.com

Detalhes do Drift

Drift

http://www.drift.com/

Fundada em 2015

Preço do Drift

O Drift possui uma versão gratuita e oferece versão de teste grátis. Versão paga do Drift a partir de 50,00 US$/mês.

Preço inicial

50,00 US$/mês

Versão gratuita

Sim

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Celular - iOS nativo

Celular - Android nativo

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Horário comercial

Online

Recursos do Drift

Ferramentas de Automação de Marketing
Análise de dados/Rastreamento do ROI
CTAs personalizáveis
Campanhas gota a gota
Conteúdo dinâmico
Inteligência de vendas
Lead Scoring
Marketing de pesquisa
Marketing social
Páginas de início/formulários web
Rastreamento de visitantes do site
Segmentação
Testes A/B
Biblioteca de imagens
Campanhas gota a gota
Conformidade com CAN SPAM
Conteúdo dinâmico
E-mail otimizados para celulares
E-mails acionados por eventos
Editor de e-mail de WYSIWYG
Gerenciamento de mala direta
Gestão de assinantes
Gestão de modelos
Pesquisas do cliente
Páginas de início/formulários web
Relatórios e análise de dados
Respondedores automáticos
Testes A/B
Análise de dados
Ferramentas de prospecção
Identificação da conta de destino
Lead Nurturing
Lead Scoring
Monitoramento da participação
Monitoramento do progresso
Personalização de campanhas
Segmentação de clientes
Acesso para Celular
Agendamento automatizado
Agendamento de grupo
Banco de dados de clientes
Compromissos recorrentes
Gestão de reservas de quartos
Lembretes de compromissos
Pagamentos online
Reservas online
Sincronização de calendários
Várias localizações
Análise de dados do atendimento ao cliente
Bate-papo ao vivo
Catalogação e categorização
Controle de respostas por e-mail
Gestão do conhecimento
Indicadores de desempenho
Pesquisa
Portal de autoatendimento
Rastreamento do suporte ao cliente
Digitalização de cartão de visitas/crachás
Distribuição de leads
Extração de dados
Formulários online
Lead Nurturing
Lead Scoring
Notificação de leads
Painel
Qualificação de leads
Bate-papo proativo
Compartilhamento de tela
Formulário offline
Imagem de marca personalizável
Integração de terceiros
Rastreamento de visitantes do site
Respostas predeterminadas
Segmentação geográfica
Transferências/encaminhamento

O fornecedor ainda não preencheu essa informação.

Banco de dados de contatos
Captura de leads
Ferramentas de prospecção
Gestão do pipeline
Importação/exportação de dados
Integração de banco de dados de leads
Lead Nurturing
Lead Scoring
Segmentação de leads
Verificação/validação de leads
Captura de leads
Distribuição de leads
Ferramentas de prospecção
Gestão de campanhas
Gestão do pipeline
Lead Nurturing
Lead Scoring
Rastreamento de fonte
Rastreamento de interações
Segmentação de leads
Agendamento de compromissos
Automação de email
Chat com vídeo
Chatbot
Comunicação multicanal
Distribuição de leads
Mensagens de celular
Mensagens em grupo
Qualificação de leads
Recomendações de produtos
Segmentação do público
Transferência para atendente
Atribuição de canais
Concurso por SMS
Cupons
Marketing baseado na localização
Marketing por e-mail
Mensagens de texto
Monitoramento da participação
Notificações por push
Segmentação contextual

Avaliações do Drift

Exibindo 5 de 138 avaliações

Geral
4,5/5
Praticidade
4,4/5
Atendimento ao cliente
4,3/5
Recursos
4,3/5
Relação qualidade/preço
4,1/5
Rob C.
Content & SEO Specialist
Software, 201-500 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 21/12/2019

"Expensive but awesome"

Comentários: With two substantially different audiences being targeted by our business, and a general need to do a better job of quickly connecting with promising leads, we've been quite pleased so far with Drift. We've already had several great opportunities arise thanks to the tool, and still have a large number of new bots to roll out, plus refinements to make based on our learnings from using the tool. As a supplement to our other inbound marketing efforts, I foresee chat through Drift being a substantial asset for a long while to come.

Vantagens: With Drift, you can create customized chat experiences for users based on all sorts of criteria - the page they're on, the number of times they've visited, the channel they used to get to your site - and to target specific businesses with targeted messaging. Building the chat flows (Drift calls them "Playbooks") is generally quite easy, allowing you to quickly build out new bots once you get a hang of the platform. Drift also includes support chat built right into the product, meaning every time I get stuck, I'm able to reach out and get a hand from one of their product experts right away.

Desvantagens: We haven't been using Drift for that long, and there have already been a number of instances where I or one of the other users in the company have attempted to do something that seems obvious, only to find out the tool doesn't allow us to do so. We're always told that a feature request has been submitted, but there's no way to know how long it will take before we get whatever little tweak we're looking for in order to provide a smoother, more pleasant chat experience on our site.

Resposta dos fornecedores

por Drift em 20/02/2020

Hi Rob,

Thanks for taking the time to share all of this detail. It's really helpful. Our feature request process is something we're improving this quarter, I agree this has not been the best experience to date.

Thanks again for sharing, and if we can be helpful to you with you 2020 plans, please let us know how we can support you!

All the best -

Julie Hogan, VP - Customer Experience

  • Fonte da avaliação 
  • Avaliado em 21/12/2019
Guru S.
Co-Founder
Software, 13-50 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 11/11/2019

"Best Realtime communication chat tool"

Comentários: We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.

Vantagens: We love the way how Drift chat helps our customers to get in touch instantly within our product. When customers get into issue or questions to be answered, they don't have to wait for email support, all the questions can be answered instantly within the chat. Additionally, it's easy for our teams to use mobile app to instantly attend customer chat from anywhere. We usually get lot of questions and leads from landing page and drift helped us to automate leads and push into our CRM systems. Integrating the chat widget within the application is also easy and simple.

Desvantagens: The web app ( dashboard ) is too slow to load initially but the chat is super fast and reliable. I wish they had android sdk to initiate conversation within the application.

  • Fonte da avaliação 
  • Avaliado em 11/11/2019
Moseph M.
BDR
Serviços e tecnologia da informação, 51-200 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 24/04/2020

"Drift Ninja"

Comentários: I've become a convert for Drift. I really dig how flexible the tool is. While the free version is very basic, there's so much you can do with it using its API. For mid-level customers, while it doesn't include full automation, the targeting is very robust. And the pro level, which I use, has all the bot automaton you could dream of.

Vantagens: There's a lot one could write here but having some experience with similar products, I can confidently say my favorite Drift feature is its data export capability. Drift's internal dashboard reporting is useful for day to day high-level metrics, but being able to export the data and dig through it to find meaningful metrics that drive decisions on messaging strategy has made Drift stand out among its competitors. The bot builder is unparalleled and their enterprise integrations are very robust.

Desvantagens: I use the product just about every day, but I would my least favorite thing is their pricing structure. The pricing page on their site can be pretty confusing to someone comparison shopping.

Resposta dos fornecedores

por Drift em 24/04/2020

Hi Moseph,

Wow. Thank you, we are flattered. I'm thrilled to hear you're happy on all fronts, and it's giving you what you need. Please let us know how we can continue to support you! Thanks again!

All the best-

Julie Hogan, VP Customer Experience

  • Fonte da avaliação 
  • Fonte: GetApp
  • Avaliado em 24/04/2020
Nick S.
CEO
E-Learning, 13-50 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    2/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    1/5
  • Probabilidade de recomendação
    0/10
  • Fonte da avaliação 
  • Avaliado em 15/04/2020

"A time consuming disappointment."

Comentários: We asked very specific questions during the sales process (no trial available - this should have been a red flag) where the salesperson misrepresented the capabilities around integration, usability etc. There was plenty of 'sure it works just like that'. We would have identified this had a trial been available. Drift is expensive, has slick marketing, so I assumed it was good. I should have quit at this point, but had our developers work around the many issues and the 'ohh you need to pay 10x for that'. Support was very lackluster. Focused on upselling features already promised on the current plan. Our developers hated it (I should have listened)... Our salespeople did not like it, the bugs it Drift manifested in a form that made our salespeople look stupid to customers. They were actively creating workarounds to avoid using it. And here I am. Drift keep charging, and the support people 'can't find my cancellation request conversation' ironically, in Drift. So, let this be a warning for managers. Drift is really great at marketing, the halo effect is strong! But walk away and save time.

Vantagens: Drift is a chat tool with some rudimentary marketing automation. Drift's bot workflows are conceptually good. Email 'playbooks' are similar to a basic marketing automation platform.

Desvantagens: I purchased Drift against the recommendation of our developers on the promise of its segment.io integration. Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).

Resposta dos fornecedores

por Drift em 24/04/2020

Hi Nick,

Wow, we really let you down. I'm really sorry for all of the places along the way we didn't deliver on the experience you expected. Thanks for taking the time to detail this feedback and share it.

If there is any interest, I'd love the opportunity to talk live ([email protected]) ... or simply feel free to email me directly if there's more you'd like to share with me.

Thank you again, and a sincere sorry for the poor experience you had with us.

All the best-

Julie Hogan, VP Customer Experience

  • Fonte da avaliação 
  • Avaliado em 15/04/2020
Mike H.
Director of Customer Success
Software, 51-200 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 17/02/2020

"Prime tool for connecting with potential customers"

Comentários: Drift has a ton of features and customizations that make live chat a major sales generator for us. Drift is especially good at allowing you to fine-tune the rules for determining what chat messages get sent to whom.

Vantagens: Great web chat functionality, email automation, and it connects very well with the other sales tools we use.

Desvantagens: It's a bit pricey compared to other tools but we definitely get good value from it. The app is buggier and support is not as good as I would like, which I feel is due to their fast growth recently.

Resposta dos fornecedores

por Drift em 19/02/2020

Hi Mike,

Thanks for taking the time to share your feedback. We really appreciate it! I'm sorry you've run into some challenges with bugs + support. We are currently expanding our support team, if you have some specific feedback on your experience, please don't hesitate to drop me a note at [email protected] Thanks again.

All the best,

Julie Hogan, VP - Customer Experience

  • Fonte da avaliação 
  • Avaliado em 17/02/2020