--- description: Tudo sobre Aceyus: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aceyus - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Aceyus](/software/150303/aceyus) # Aceyus Canonical: https://www.capterra.pt/software/150303/aceyus > O Aceyus capacita as empresas a aprimorar a experiência do cliente por meio da geração de relatórios multicanal, jornadas do cliente e painéis personalizados. > > Verdict: Rated **5.0/5** by 3 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Aceyus? Qualquer central de atendimento​ que deseja uma visão melhor das experiências do cliente e do agente encontrará valor nestes produtos. Com uma avaliação das exigências específicas do cliente, é possível criar soluções abrangentes e personalizadas. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **5.0/5** | 3 Avaliações | | Praticidade | 3.7/5 | Based on overall reviews | | Suporte ao cliente | | Based on overall reviews | | Relação qualidade/preço | | Based on overall reviews | | Recursos | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Aceyus - **Location**: Charlotte, EUA - **Founded**: 2002 ## Commercial Context - **Preço inicial**: 100 000,00 US$ - **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - API - Análise de tendências - CRM - Captura e transferência de dados - Criação de painel - Gestão de filas - IVR - Importação/exportação de dados - Integração de telefonia por computador - Monitoração de chamadas - Painel - Painel de atividades - Painel personalizável - Pesquisa e filtro - Real-Time Analytics - Real-Time Data - Registro de chamadas - Relatórios e análise de dados - Relatórios e estatística - Relatórios personalizáveis - Roteamento de chamadas ## Integrations (2 total) - Avaya Experience Platform - Five9 ## Opções de suporte - Suporte por telefone ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Ferramentas de Visualização de Dados](https://www.capterra.pt/directory/30696/data-visualization/software) - [Software para Central de Atendimentos](https://www.capterra.pt/directory/32035/contact-center/software) ## Alternativas 1. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (315 reviews) 2. [Dialpad](https://www.capterra.pt/software/190976/dialpad-sell) — 4.2/5 (562 reviews) 3. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 4. [CTM](https://www.capterra.pt/software/152004/call-tracking-software) — 4.6/5 (150 reviews) 5. [CloudTalk](https://www.capterra.pt/software/182004/cloudtalk) — 4.4/5 (268 reviews) ## Avaliações ### "Inspect what you expect." — 5.0/5 > **Enrique** | *31 de julho de 2019* | Serviços ao consumidor | Recommendation rating: 8.0/10 > > **Vantagens**: Real time agents status. Capacity to configure color coded for easier visibility. Can monitor up to 300 agents at the same time. Reporting directly to Excel by just a couple clicks. Daily, weekly and monthly reporting made easy. Can set up for automatic reporting direct to your email. > > **Desvantagens**: It does take a lot of load on my computer. I usually set up a different computer to have just aceyus open otherwise I am unable to work freely. > > Good. Really good. We are able to monitor all the agents real time. ----- ### "Best Call Center Solution so far" — 5.0/5 > **Avaliador Verificado** | *9 de fevereiro de 2021* | Hardware | Recommendation rating: 10.0/10 > > **Vantagens**: The opportunity to track the queue, check the availability of people, what are their actual status, create traces to specific people to improve workflow behaviors, but most importantly, the opportunity to get a report for all of that to do an analytical work and take specific decisions to improve processes. > > **Desvantagens**: I like the least the difficult to learn and handling the too. It is difficult to handle at first without a proper training due the many options it can gives you, also different options that you don't know what is that for until you ask to the support team of this tool. > > Although in my opinion it's difficult to learn at first, after you get use to this tool, this software facilitate the work and automatize many things. It helps me a lot in my daily work to track the workflow and status of everyone, it is a extremely stable and reliable tool ----- ### "Complicated at first" — 5.0/5 > **Avaliador Verificado** | *17 de junho de 2019* | Telecomunicações | Recommendation rating: 7.0/10 > > **Vantagens**: For my company it helps me to have all data in one hand.. I can actually sport real time reports every hour and I can see previous day performance( call center industry) and info is very accurate > > **Desvantagens**: At the beginning it keep crashing and logging me out and sometimes you have to re - enter your user and password several times.... And sometimes it has a performance delay of 15 to 20 minutes > > First time I didn't like it but then once you know how to move all features it's more than useful ## Links - [View on Capterra](https://www.capterra.pt/software/150303/aceyus) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data