--- description: Tudo sobre CallTools: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallTools - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [CallTools](/software/149510/call-center-software) # CallTools Canonical: https://www.capterra.pt/software/149510/call-center-software Page: 1 / 7\ Seguinte: [Next page](https://www.capterra.pt/software/149510/call-center-software?page=2) > Discador preditivo, avançado e com pré-visualização com telefone da Internet incorporado, CRM e equipe de suporte interna dedicada. > > Verdict: Rated **4.8/5** by 155 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa CallTools? A plataforma atende prestadores de terceirização de processos de negócios (BPOs na sigla em inglês), centrais de atendimento, operadores de telemarketing, responsáveis pelo agendamento de compromissos, e centros de vendas e suporte ao cliente com 50 a mais de 100 assentos, ou usuários de CRM que desejam apenas conversar com clientes ativos, leads e clientes potenciais. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 155 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.8/5 | Based on overall reviews | | Recursos | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CallTools - **Location**: Irvine, EUA - **Founded**: 2014 ## Commercial Context - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop) - **Idiomas**: inglês - **Available Countries**: Canadá, Estados Unidos ## Recursos - CRM - Call center de ligações de entrada - Call center de ligações saída - Comunicação multicanal - Discador automático - Discador automático - Discador preditivo - Distribuição automática de chamadas - Entroncamento SIP - Gerenciamento de contatos - Gerenciamento de listas - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de leads - Gestão de listas de chamadas - Gestão do desempenho - Gravação de chamadas - IVR - Identificador de chamadas - Integração de telefonia por computador - Mensagens por voz - Monitoração de chamadas - Painel - Rastreamento de chamadas - Rastreamento de interações - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Transferência de chamadas - VoIP ## Integrations (33 total) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub ... and 18 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Sistemas de Telefonia](https://www.capterra.pt/directory/30084/telephony/software) - [Software para Vendas Internas](https://www.capterra.pt/directory/30680/inside-sales/software) - [Sistemas VoIP](https://www.capterra.pt/directory/30940/voip/software) - [Sistemas de Telemarketing](https://www.capterra.pt/directory/31034/telemarketing/software) ## Alternativas 1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (321 reviews) 3. [Kixie PowerCall](https://www.capterra.pt/software/135636/kixie-powercall) — 4.6/5 (293 reviews) 4. [Dialshree](https://www.capterra.pt/software/144944/dialshree) — 4.7/5 (74 reviews) 5. [JustCall](https://www.capterra.pt/software/157853/justcall) — 4.1/5 (224 reviews) ## Avaliações ### "Great AutoDial and Management Oversight ability" — 4.0/5 > **Nikolai** | *19 de outubro de 2017* | Sem fio | Recommendation rating: 9.0/10 > > **Vantagens**: The AutoDialer works like a charm. We can power through call lists with ease. In addition, for managers it's great because it is easy to review and listen to recordings. The format is simple so not a lot of clicks to get what you want. Just make sure you have the default rules set up BEFORE making calls. > > **Desvantagens**: The follow-ups need to be closely coordinated with your CRM like Salesforce to make this part effective. > > The ability to have better management oversight and for team to make more calls. ----- ### "Great service" — 5.0/5 > **Jason** | *19 de junho de 2024* | Imobiliárias | Recommendation rating: 10.0/10 > > **Vantagens**: We love the ease and set up. We like being able to review our calls. > > **Desvantagens**: It took us a while to figure out why we had audio issues and thanks to support we fixed it. > > Was great. Michael helped us resolve some audio issues and made sure we were taken care of. ----- ### "Web based VOIP -Easy Setup, Requirement, and Implementation" — 3.0/5 > **Maria Lenin** | *17 de agosto de 2018* | Recommendation rating: 8.0/10 > > **Vantagens**: I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. > > **Desvantagens**: Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. ----- ### "Calltools is the best software to run a successful call center" — 5.0/5 > **Hannah** | *9 de fevereiro de 2023* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: I think the \#1 feature about calltools is the level of support you can get. I started out not knowing anything about calltools or how to use it. They have great tutorial videos as well as an excellent support team who keeps you up to date on all updates and optimizations on the site. They also listen to the feedback of their customers and implement updates that make managing the live filters and campaigns so simple. Especially thankful for all the guidance from \[sensitive content hidden\]\! > > **Desvantagens**: I think some updated tutorial videos on how to maximize your production with live filters and caller id strategies would be helpful\! > > My overall experience with CallTools has been nothing short of amazing\! I have done many, many, many meetings with their support team and have learned more than I could've imagined learning about the software, and have been able to keep my team going successfully for well over a year now\! We are always looking for additional ways to improve our reach and the CallTools team has always been so helpful with making sure we are up to date on all updates\! ----- ### "Its feels custom built just for us" — 5.0/5 > **Jason** | *11 de janeiro de 2024* | Petróleo e energia | Recommendation rating: 8.0/10 > > **Vantagens**: What I like most, is that after all the customization available, and the personalization, it feels as if it were built just for us and our needs. > > **Desvantagens**: If I have to pick a topic, I would say the learning curve is steep. It takes time to learn the "Calltools Way" - there are just so many possible functions on the platform that it can take a very long time to learn it - certainly much longer than the 30 min initial set up call offers. > > At this point we are so dialed in and I feel we are getting the best possible results. In the past with other programs I had always felt we weren't capturing as much as possible, that we weren't optimizing peak performance. We are very fortunate we have access to Chaz. To say he's been instrumental in making this all possible would be an understatement. Overall there isn't anything I'm left needing or wanting - Calltools has it all. ----- Page: 1 / 7\ Seguinte: [Next page](https://www.capterra.pt/software/149510/call-center-software?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/149510/call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data