15 anos a ajudar empresas portuguesas
a escolherem o melhor software
BigChange
Conheça o BigChange
**Administre uma empresa de serviços mais produtiva, eficiente e rentável com o BigChange** Ele é um sistema móvel de gestão de força de trabalho e tarefas 5 em 1. Ele conecta seu back-office, os funcionários móveis e clientes. Ele substitui o planejamento manual e a papelada e permite que sua equipe preste serviços excepcionais do começo ao fim. Crie cotações, agende e despache trabalhos, fature, aceite pagamentos e gerencie todas as etapas do fluxo de trabalho no aplicativo móvel. Acompanhe seus veículos e ativos.
Quem usa o BigChange?
O BigChange é usado em mais de 60 setores, incluindo trabalho de campo, AVAC, encanamento, transporte e logística, construção, lixo, setor público e aluguel de equipamentos. Peça um estudo de caso em seu setor.
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Avaliações do BigChange
Great Product
Working with Big Change
Comentários: See less, it’s like the solution has integrated well and forms part of our day to day operating model.
Vantagens:
I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
Desvantagens:
There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
Resposta do BigChange
há 3 anos
What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.
Alternativas consideradas:
BigChange
Comentários: Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew.
Vantagens:
My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions.
Desvantagens:
I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach.
Resposta do BigChange
mês passado
Hi George Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Please reach out to the Roadcrew team or your Customer Success Manager if you would like any additional support. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Initial Review
Comentários: I still like the playform, and we are yet to fully go live, but there have been some major frustrations in getting things set up and interfaced with ourmain CRM Microsoft AX platform.
Vantagens:
Additional features above what we currently use.Ability to make changes instantly.Additional features like photos and service history.Ability to have files specific to customers and equipment.
Desvantagens:
The whole creation of worksheets felt very clunky, and this wasnt fully explained or appreciated by us at the start. Good features, but sometimes difficult to build a worflow and worksheets that meet our specific requirements.Although i'm not on the job coordination team, i beleive the layout and interaction with jobs could be improved up, for instance, having to click through various items to see the full job details is tedious.The product didnt meet our need to have mutiple equipment in one job due to the stock/equipment being all under one place, this makes it difficult to identify service parts per item, we ended up having to have group jobs which isnt ideal.
Resposta do BigChange
mês passado
Hi Gary, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the system. I have noted your feedback and passed this on to the relevant team but please reach out to the Roadcrew team who are available 24/7 or your Customer Success Manager if you are still experiencing frustrations. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
Powerful but outdated
Comentários: It’s helped us grow 30%The tech support are amazing
Vantagens:
The system worksheets are a game changer
Desvantagens:
It’s too clunky - multiple pop ups and no real organisational system
Resposta do BigChange
mês passado
Hi Byron, Thanks so much for your feedback. We're sorry you aren't getting the best out of the system right now. We take customer feedback seriously and are committed to making things right. Please reach out to me by email with your details, [email protected], so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions. It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details. I look forward to hearing from you. Best wishes Louise
Big Change - our vital office tool
Comentários: Big change was set up for our business prior to me joining and it was never developed fully. I now have a better understanding of big change and with the help of the university, representative and big change staff i have met on the way, I am really moving forward the system. Big change really does listen to all of their customer and if you find anything you need, feed it back to them and they get their development teams to work on it. Feedback to them is so important as they are constantly develop the system. When I started the office was full of sticky notes with staff reminders & messages, we had several different systems, a lot of tasks were done manually i.e. engineers job sheets. Now we just have one system that everything is done on and the system does most of the work for us from reminding to producing professional documents
Vantagens:
Big change is used in our business within every department, starting from an initial enquiry right to through to after care service. Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert. Our projects team use it to manage installs and again with the data they input anyone can access the data and know the stage each project is at. Our Service team use it send out jobs to our engineers which gives them a detailed report about each job and from this we know if any quote is required or invoicing. Also our contracts are so easy to manage, Our accounts team use for to create invoices, chase payment and stock control. Management can easily pull of data to evaluate all areas of the business to make improvements or spot any concerns. We love how the platform can so easily be adapted to suit how you wish to use the system to suit your business. Will all the automations does the work for us and no longer do we need sticky note reminders everywhere. It is very difficult to find something you would require in your business that the system wont do they have thought of everything. The customer care is excellent.
Desvantagens:
I would like the university to improve a little. Sometimes I do a module but then have to do more research to get more information. The questions at the end could be more and maybe introduce samples to do to check you fully understand. . At times the road crew can contradict information.
Resposta do BigChange
mês passado
Hi Alexina Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals and I want to thank you for your feedback on BCU, I have passed this on to the team. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise
