Quem usa esse software?

TapMango is a perfect solution for any retail store that wants to retain their customers, find innovative ways to sell to existing customers and attract customers via cutting-edge referral mechanisms.

Avaliações médias

110 avaliações
  • Geral 5 / 5
  • Praticidade 4.5 / 5
  • Atendimento ao cliente 5 / 5
  • Recursos 4.5 / 5
  • Relação qualidade/preço 4.5 / 5

Detalhes do produto

  • Versão gratuita Não
  • Avaliação gratuita Não
  • Implantação Nuvem, SaaS, web
    Instalado - Windows
    Celular - iOS nativo
    Celular - Android nativo
  • Formação Ao vivo online
    Documentos
  • Suporte 24 horas por dia (representante ao vivo)
    Horário comercial
    Online

Dados sobre o fornecedor

  • TapMango
  • http://www.tapmango.com
  • Fundada em 2013

Sobre o TapMango

TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. With TapMango you can engage customers with our powerful SMS/Email marketing, get new customers with our referral system and online review boost, increase revenue with flash sales and mobile ordering, seamlessly integrate with your POS and so much more. Paired with a world-class customer support team, TapMango is powering thousands of happy merchants.

Recursos do TapMango

  • Acompanhamento da atividade do cliente
  • CRM
  • Gestão de associação
  • Gestão de descontos
  • Gestão de recompensas
  • Portal do associado
  • Rastreamento de recomendações
  • Sistema de cartão de fidelidade
  • Sistema de fidelidade sem cartão
  • Sistema de vales-presente
  • Acompanhamento de atividades
  • CRM
  • Cartão Fidelidade
  • Gestão de associação
  • Gestão de recompensas
  • Gestão de vales-presente
  • Portal do associado
  • Programa de fidelidade
  • Rastreamento de recomendações
  • Concurso por SMS
  • Cupons móveis
  • Códigos curtos
  • Enquetes/votações
  • Gerenciamento de contatos
  • MMS
  • Mensagens de texto em massa
  • Mensagens em dois sentidos
  • Mensagens programadas
  • Palavras-chave móveis
  • Personalização de mensagens
  • Relatórios e análise de dados
  • Análise de dados
  • Análise de sentimentos
  • Análise de tendências
  • Análise de texto
  • Coleta de multicanais
  • Gerenciamento de comentários
  • Gestão de atividades
  • Gestão de questionários
  • Gestão do conhecimento
  • Painel
  • Segmentação de clientes
  • Distribuição de recompensas
  • Gerenciamento de comentários
  • Gerenciamento de contatos
  • Gestão de campanhas
  • Gestão de leads
  • Gestão de referências do funcionário
  • Lista de parceiros recomendados
  • Marketing de afiliação
  • Programa de fidelidade

As avaliações mais úteis do TapMango

Not designed for clothing Boutiques

Avaliado em 01/08/2019
Sandra S.
Owner
Varejistas, 2-10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação 
5/5
Geral
2 / 5
Praticidade
2 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
3 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: All in all this platform has GREAT potential. But the flow and ease of use REALLY needs work. I honestly dont think this is a platform for clothing Boutiques. Unfortunately we signed a year agreement with them because i felt I did enough research on it and it seemed amazing. But the execution of the platform in a whole is just not great.

Vantagens: * Customer service is top notch!
* All the possibilities for the software has great potential.
* There is no other customer rewards program like this out there.

Desvantagens: It is NOT easy to use. We have an online store as well as a physical location.
*Customers are confused as where to go to complete their profiles as no matter if they sign up using text, we only get their phone number. If they sign up using their email from our website, we dont get their phone number. No matter what, their profile is NEVER complete. Unless they sign up in store. If they are online shoppers, they do not know that they HAVE to go somewhere to complete their profile.
*Customers are having a hard time connecting to our store on the tapmango app to view their rewards.
*The Facebook sharing option is a total joke. A customer shares a pic of themselves wearing an item from our store and the link that is shared goes to tapmango instead of our store! Then the potential customer has absolutely NO idea what to do from there. How is that beneficial??
* Tapmango implemented an online ordering process for the app. BUT it's useless to us as we sell womens clothing and you can not provide pictures to your customers.

Resposta dos fornecedores

por TapMango em 16/08/2019

Hi Sandra,

Thanks for your feedback. We're always striving to improve and take feedback very seriously.

We're glad we were able to come to a resolution over the phone. For reference, the generic mobile app is meant to be used within a business first before it can be used remotely. Given your customers shop online a lot, we can set you up with a branded app to resolve this issue. The purpose of the Facebook post is for customers to be able to sign up to your rewards program directly from the post, which is why it is hosted by TapMango. Lastly, the online ordering was developed for our quick serve restaurant clients and we apologize for any confusion.

Our support team is always available to help and we regret that this feedback was not addressed sooner through our frequent follow ups. We are confident that our conversation following your review provided adequate solutions. Should you have any further questions or concerns please don't hesitate to contact us!

Highly Recommended

Avaliado em 28/01/2019
Natalia C.
Founder
Varejistas, Profissional autônomo
Usou o software para: 1 a 5 meses
Fonte da avaliação 
5/5
Geral
4 / 5
Praticidade
4 / 5
Recursos e funcionalidades
Suporte ao cliente
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business.

Vantagens: I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides. Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times.

Desvantagens: The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up. For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own. A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics.

Resposta dos fornecedores

por TapMango em 11/02/2019

Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us!

Our old pad was having issues and we recently received a new pad.

Avaliado em 15/11/2017
Erica T.
Sales Associate
Artes e artesanato, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
4/5
Geral
4 / 5
Praticidade
4 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
4 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Customer service is top-notch. We love the online chat service (Chris has been especially helpful to us via online chat), and we are frequently contacted by phone to make sure everything is working well.

Vantagens: The pairing between the tablet and the computer; the customer UI on the tablet; the tablet base that switches between customer and administrative UI depending on which way the tablet is flipped; customer privacy is maintained well - we switched from using fivestars for our loyalty program because fivestars shared customer emails without our knowledge or consent;

Desvantagens: Customers are frequently put off by the amount of information that is required to enter the rewards program; the fact that the customer UI tells a customer that their phone number is "incorrect" if they choose not to enter a cell phone number. It would be preferable if the system prompted the customer to change their number once, and then on future log-ins just went straight to the normal customer page. Many customers are frustrated or confused by being prompted to change their number every time they log-in. The birthday requirement also puts customers off - it would be helpful if the sign-up page mentioned the birthday discount. When entering points as the administrator, if the wrong number of points is entered each digit must be deleted using the "delete" button, even on the computer. It would be better if on the PC the numbers could be highlighted and then deleted witht he "delete" key.

Fantastic Product

Avaliado em 12/02/2019
Glen M.
Marketing Director
Saúde, bem-estar e condicionamento físico, 2-10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: This system is completely changing how we do business. It gives you so many options and features that we have had a huge uplift in monthly returns so far, and the system pays for itself

Vantagens: I have been a marketing manager for over 20 years now and have my own marketing consulting business. I have used more marketing tools than I can remember and have had much success with many of them. We have just started with TapMango and I can't express, how impressed with this company and product. Starting with their sales team was a complete pro. I get sales pitches all the time to start new software and services. the team approached the process as I would have wanted it. They did call me and try to sell me randomly, but spent time before our call and learned about my business, and directly showed me the benefits of how TapMango can solve my current concerns and even did research on other similar business and how they use the System. I didn't feel like it was a hard sell, but rather a consultant who wanted to help our business. The onboarding process was extremely smooth. support team has been a fantastic support in understanding my business and helping strategize how we can best use the service, set up systems that will solve my current challenges and team even did the leg work on setting it up for us, provided me full education on the system, and even continues to follow up and make comments as they can see what I am doing with it. This company has been fantastic for us! In a short time, we have used it, it has instantly changed our business, in that we are completely changing our 2019 projections and goals.

Desvantagens: Nothing at all. It is so easy to use, and the support we get is wonderful.

Amazing! Helps me promote growth within my business!

Avaliado em 19/09/2019
John M.
CEO
Varejistas, 2-10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
4 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Customer service has always been sapaticular. Ive been really happy with the tech help.

Vantagens: The new development Tapmango has implemented over the last 6-8 months has been amazing. I'm super happy with all the features like review boost and ordering via app.

Desvantagens: I signed up with Tapmango being told they were working on integration with Lightspeed Ecom. I'm pretty bummed and disappointed that they have decided 2 years later not to do so after ive already worked so hard building out my loyalty program.

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