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Conheça ConnectWise ScreenConnect

O ConnectWise Control (anteriormente, ScreenConnect) é uma solução rápida, confiável e segura de reunião, acesso e suporte remoto. As reuniões online permitem que os usuários colaborem, realizem sessões de treinamento, forneçam atualizações do projeto, conversem ou qualquer outro assunto relacionado. Colabore com outro técnico para que ambos trabalhem em uma única sessão simultaneamente. Vários técnicos podem colaborar coletivamente em uma sessão de suporte utilizando as respectivas habilidades para ajudar os clientes com mais eficiência.

Quem usa ConnectWise ScreenConnect?

Profissionais de TI

ConnectWise ScreenConnect Software - 1
ConnectWise ScreenConnect Software - 2
ConnectWise ScreenConnect Software - 3
ConnectWise ScreenConnect Software - 4
ConnectWise ScreenConnect Software - 5

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ConnectWise ScreenConnect

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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do ConnectWise ScreenConnect

Pontuação média

Geral
4,7
Praticidade
4,6
Atendimento ao cliente
4,4
Recursos
4,5
Relação qualidade/preço
4,6

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Encontre avaliações segundo pontuações

5
73%
4
22%
3
3%
2
0%
1
0%
Gerry
Gerry
Manager of Project Services
Usuário do LinkedIn Verificado
Segurança de rede e informática, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great product

5,0 há 2 anos
Legendas em português disponíveis no player de vídeo
Yunus Emre
Yunus Emre
Human Resources Intern, Polónia
Usuário do LinkedIn Verificado
Logística e cadeia de fornecimento, 10 000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Easy Way To Connect

5,0 há 9 meses

Vantagens:

Easy of use and fast interface Support different operating system such Windows and OS

Desvantagens:

There were so many updates. So, it needed to be updated frequently by IT.

Clayton
IT Manager, EUA
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Remote Management

5,0 há 9 meses

Vantagens:

I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus.

Desvantagens:

Sometimes you have to restart the service after an outage before it gets you back in.

Avaliador Verificado
Usuário do LinkedIn Verificado
Hardware, 10 000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

It is simple to access the server with ConnectWise remotely.

3,0 há 2 anos

Comentários: Mainly what we are dedicated to is structuring programmatic projects of our computer and hardware services, it is essential in this sense that when a problem arises at any time we can be 100% notified with notifications to repair the process of any program that we have in operation. on the server.This program has undoubtedly helped us a lot, we don't need to go back to work, with a home computer it's enough to be able to check the server, which is as if we were doing it live at work.

Vantagens:

Initially, it is very easy to be able to connect everything with connect wise, especially for what we use it for, which is the testing server. Reciprocally, it generates more learning information where we move very well.Many times I leave the office and I receive messages of serious concerns about server errors where technicians are waiting for my help and direction. Thanks to the program, I can easily generate this by connecting from my home and everything has gone great.

Desvantagens:

There are some applications that are not compatible and tools that conectwise does not have at this time, other programs do.According to this, currently it will not be an impediment to change it, but in the future it may possibly be.

Uriel
Sr Systems Engineer, México
Segurança e investigações, 501 - 1 000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Connectwise tool for managing servers and workstations

5,0 há 4 meses

Comentários: Very good tool to have all devices centralized to avoid connecting each time to different vpn, and to go directly to each business and different countries.

Vantagens:

The best thing is that you have all servers and workstation consoles centralized, if you have different business units or supporting other countries, you can have a better approach using Connectwise

Desvantagens:

The only thing I have noticed is just that for a couple of servers, sometimes the CW agent needs to be re-installed since it reports as disconnected.

Graham
Manager, Canadá
Administração pública, 501 - 1 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ConnectWise ScreenConnect in the Country!

5,0 ano passado

Comentários: Neutral! Product works, does what it says it does, we find Teams is replacing it for daily usage.

Vantagens:

It just works! Its not fancy looking, but its got all the bells and whistles!

Desvantagens:

Talking to sales is extremely difficult to get pricing/quotes, be prepared to chase them!

Scott
COO, EUA
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ScreenConnect is an excellent product

4,0 há 2 anos

Vantagens:

Easy to manage and use for remote support and remote control

Desvantagens:

File transfer is slow. It works, but the speed is very slow.

Austin
Admin, EUA
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Screen connect review

5,0 há 9 meses

Comentários: Overall I have been pleased with the use of screen connect. Its a great mostly reliable tool and would love to use it in the future and recommend its use.

Vantagens:

How easy it is to setup and deploy and also how easy it is to remote into machines and all the controls you have.

Desvantagens:

Sometimes the connections can drop or the deployment wont work for what ever reason.

Shane
Systems Administrator, EUA
Hospitais e Saúde, 1 001 - 5 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ScreenConnect is Simple to use!

4,0 há 6 meses

Comentários: As a company, we're happy to use ScreenConnect for our remote management solution.

Vantagens:

It is easy to search for endpoints, add endpoints, and connecting to endpoints is as simple as a click, or adding one time support sessions.

Desvantagens:

Sometimes it's difficult to make groups of endpoints due to the advanced filtering options

Robert
ITO, EUA
Serviços financeiros, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ScreenConnect is Good, But Could be Better

4,0 há 9 meses

Comentários: Very good overall and would recommend. Their partnership with BrightGauge needs lots of improvement from the reporting side, but ScreenConnect itself has been very good.

Vantagens:

It's great for remote access into another users computer, even if just one of your own. Support is good and there is no downtime.

Desvantagens:

Features like "Screen Blanking" can be very clunky. Often when I set the remote screen to be blanked out, I will have a session go to sleep, and when I get back on the screen blank setting has been disabled. This is highly frustrating when needin privacy in a remote setting.

Ketan
IT, EUA
Serviços e tecnologia da informação, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Remote Assistance made easy with ConnectWise

4,0 há 4 meses

Comentários: Overall, the product is good for it's intended purpose and easy to use.

Vantagens:

What I most like about this product is the option to connect using the browser or desktop app.

Desvantagens:

I least liked it's display not being very clear when connected to a remote computer.

Daniel
Service Delivery Manager, Nova Zelândia
Serviços e tecnologia da informação, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Connectwise Control - An amazing remote app

5,0 há 2 anos

Comentários: Overall, ConnectWise Control has been a popular and reliable remote desktop software that has provided many useful features for our engineering team. Engineers have found it easy to use, and appreciate the ability to customize the software to meet their specific needs.

Vantagens:

Many users have found the software intuitive and easy to navigate, making it simple to provide remote support to clients. Also, ConnectWise Control is known for its strong security features, including two-factor authentication, session recording, and permission-based access. This helps for external and internal security requirements.

Desvantagens:

The pricing model may not be suitable for smaller businesses or those with limited budgets. Security permissions are confusing but support are there to help with that.

Mohamed Salah
Project Manager, Tunísia
Consultoria de gestão, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

A Comprehensive Remote Support Tool: ConnectWise Control

5,0 há 2 anos

Comentários: Overall, ConnectWise Control is a great choice for businesses looking for a reliable and secure remote desktop support tool. The intuitive interface and customizable features make it suitable for a variety of business needs.

Vantagens:

ConnectWise Control is a great remote support tool that offers users a comprehensive suite of features. The platform is easy to use and the support team is always available to help with any issues. I have used it to help my customers troubleshoot their systems and to transfer files, and it worked perfectly every time. It is a reliable and secure platform that I would definitely recommend.

Desvantagens:

ConnectWise Control can be somewhat expensive for small businesses and the setup process can be a bit tricky for those who are unfamiliar with the software. Additionally, it lacks some advanced features that may be necessary for certain businesses.

Bongani
Bongani
IT TECHNICIAN, África do Sul
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Alternativas consideradas anteriormente:

Personal Experience with ConnectWise Control

5,0 há 2 anos

Comentários: It saves me travelling costs as I don't have to be on site to repair or provide support to my clients, thus saving me money and time.

Vantagens:

Controller meetings start rapidly.Specialist establishments rush to finish.On premise server refreshes rush to finish, commonly in under 10 minutes.Impromptu help meetings are natural and simple to begin

Desvantagens:

the controller task bar bugs out more than it ought towhile doing a far off meeting from the help tab, possibly a few times it prompts for adminstrator access when this entrance is required. more often than not it simply dark screen when UAC input is required.it doesn't scale well when multiple screens are engaged with a far off meeting

Terri
Director of Ops, EUA
Serviços jurídicos, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

ConnectWise works

5,0 ano passado

Comentários: Overall ConnectWise screen connect works for the simple remote sessions.

Vantagens:

The simplicity of this product makes it easier for the individuals who don't like or are intimidated by technology.

Desvantagens:

Working with dual monitors is not as user friendly and it is a problem for individuals who are versed in technology.

Jacob
IT SUpport Engineer, Austrália
Atacadistas, 501 - 1 000 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: SoftwareAdvice

Cant user for Days on end due to their broken 2FA

4,0 ano passado

Comentários: Avoid Avoid Avoid represents a massive corporate risk

Vantagens:

Not their support its almost non existant

Desvantagens:

Reliability, the broken 2FA issue is a massive deal breaker, essentially bricking the application for days on end, and support takes days to resolve.

Allegra
Network Specialist, EUA
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ScreenConnect Review

4,0 ano passado

Vantagens:

I like that we can now see software on the machine without logging in as the user. I also like that I can now login as the user on remote desktop without guiding them to join a session.

Desvantagens:

The expired token can be a problem. I appreciate that it clears up if someone is using up a seat and isn't at their computer anymore but I do wish it had maybe an idle timer instead of it running into that when I'm in the middle of something.

Sarah
Office Manager, EUA
Escritório de advocacia, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

ConnectWise

5,0 há 2 anos

Comentários: Excellent. We have had no problems with this program.

Vantagens:

I feel that ConnectWise is very secure and I feel safe using this site to remote into our system. We have alot of sensitive data and I feel that it is very secure.

Desvantagens:

There are a lot of steps to go through before you are connected.

Shawn
IT Manager, Trindade e Tobago
Empacotamento/Entrega de mercadorias, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Great tool for remote support

5,0 ano passado

Vantagens:

Simple end user experience. The process to gain access to remote support is quick and simple. Provides a free option for home users

Desvantagens:

Customer support takes long for feedback

Motti
Motti
Sr Systems/Network Admin/Engineer, EUA
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Useful product

4,0 há 2 anos

Comentários: Generally good daily use as a remote support tool.

Vantagens:

I can paste to the keyboard. I have access to the systems backend. The system lets me use powershell without being logged in.

Desvantagens:

The deploy tool does not work well. I can not set MFA easily for users. Setting up SSO is a challange.

Penny
HR/Accounting, EUA
Química, 11 - 50 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Good product to use

5,0 há 2 anos

Comentários: Overall it works pretty well.

Vantagens:

Makes things easier in working with co-workers or other businesses

Desvantagens:

Sometimes its a little finicky and I have trouble connecting the first time. It also asks me to verify my identity too often.

Nick
Nick
System Engineer, EUA
Usuário do LinkedIn Verificado
Serviços e tecnologia da informação, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Review

5,0 há 2 anos

Comentários: very good

Vantagens:

soild and reliable remote support tool works well

Desvantagens:

no cons it is a soild and reliable remote support tool works well

Dylan
IT Specialist, EUA
Escritório de advocacia, 51 - 200 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação

Quick and Easy to use

5,0 há 2 anos

Comentários: Honestly, It's great and works really well!

Vantagens:

I liked how quick and the different types of features offered.

Desvantagens:

There are times when it's slow to connect to the website.

Tarek
Customer Service Specialist, Egito
Terceirização/Deslocalização, 10 000+ funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Remote working is the main event in this software

4,0 há 2 anos

Comentários: I'm so thrilled by the great outcome and its efficient performance in the process.

Vantagens:

I love this software for what it gives, function features such as hosting a meeting while supporting other agents.

Desvantagens:

It doesn't support all the languages and it only has chats and emails as it doesn't support phone engagement.

Gabriele
Tecnico, Itália
Serviços e tecnologia da informação, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Remote desktop and control

5,0 há 2 anos

Vantagens:

semplicity and passthrough firewall. customer need only to download file and execute it.

Desvantagens:

there are any problem. the software updates regulary and has ever new features

Ryan
Managed Services Technician, EUA
Serviços e tecnologia da informação, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

ConnectWise Control - The Simple Remote Software

5,0 há 2 anos

Vantagens:

I like how it gives different options of connecting such as directing the client to a website and entering a code or having the ability to email them a link with the code embedded so they only have to download the client.

Desvantagens:

It makes me sign in every time instead of having the option to SSO or remember me.