--- description: Tudo sobre HelpCrunch: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.pt/software/146516/helpcrunch Page: 1 / 9\ Seguinte: [Next page](https://www.capterra.pt/software/146516/helpcrunch?page=2) > A HelpCrunch é uma plataforma de comunicação com o cliente com uma das melhores classificações. Aumente as conversões e as vendas, melhore o suporte e cresça mais rápido\! > > Verdict: Rated **4.8/5** by 195 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa HelpCrunch? A HelpCrunch é ideal para empresas online \[SaaS (software como serviço), comércio eletrônico e outras empresas\] de todos os tamanhos que desejam fechar mais negócios em tempo real, reduzir custos de suporte e crescer mais rápido\! ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 195 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HelpCrunch - **Location**: San Francisco, EUA - **Founded**: 2014 ## Commercial Context - **Preço inicial**: 15,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, neerlandês, polaco, português, russo, ucraniano - **Available Countries**: Albânia, Alemanha, Andorra, Arménia, Austrália, Bielorrússia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Chipre, Chéquia, Croácia, Dinamarca, Eslováquia, Eslovénia, Espanha, Estados Unidos, Estónia and 34 more ## Recursos - Acesso para Celular - Alerts/Escalation - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Catalog Management - Comunicação multicanal - Controles/permissões de acesso - Edição de texto - Ferramentas de colaboração - Formulário offline - Gerenciamento de comentários - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de call centers - Gestão de conteúdo - Gestão de filas - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Imagem de marca personalizável - Macros e modelos de respostas - Pesquisa de texto completo - Portal de autoatendimento - Priorização - Questionários e feedback - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Segmentação geográfica - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ## Integrations (6 total) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24071 reviews) 3. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1719 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4076 reviews) ## Avaliações ### "The only chat which can solve all our needs so far" — 5.0/5 > **Anastasiia** | *14 de outubro de 2024* | Design | Recommendation rating: 10.0/10 > > **Vantagens**: - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. > > **Desvantagens**: That we need to pay extra for AI Editor. > > As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. ----- ### "The software that really helps" — 5.0/5 > **Lana** | *23 de agosto de 2019* | Internet | Recommendation rating: 10.0/10 > > **Vantagens**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Desvantagens**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 de dezembro de 2021* | Serviços e tecnologia da informação | Recommendation rating: 6.0/10 > > **Vantagens**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Desvantagens**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Sales Acquisition and Retention With HelpCrunch" — 4.0/5 > **Bhushan** | *20 de agosto de 2019* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly. > > **Desvantagens**: I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user. > > Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales. ----- ### "Great platform to directly connect with customers" — 5.0/5 > **Mitch** | *30 de agosto de 2019* | E-Learning | Recommendation rating: 9.0/10 > > **Vantagens**: I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people. > > **Desvantagens**: It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains. > > So far it's been great. I saw many people raving about their customer support and yes, it is legendary\! So far I've only interacted with them twice and it's been great\! ----- Page: 1 / 9\ Seguinte: [Next page](https://www.capterra.pt/software/146516/helpcrunch?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/146516/helpcrunch) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data