--- description: Tudo sobre HelpCrunch: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpCrunch - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [HelpCrunch](/software/146516/helpcrunch) # HelpCrunch Canonical: https://www.capterra.pt/software/146516/helpcrunch Page: 1 / 9\ Seguinte: [Next page](https://www.capterra.pt/software/146516/helpcrunch?page=2) > A HelpCrunch é uma plataforma de comunicação com o cliente com uma das melhores classificações. Aumente as conversões e as vendas, melhore o suporte e cresça mais rápido\! > > Verdict: Rated **4.8/5** by 195 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa HelpCrunch? A HelpCrunch é ideal para empresas online \[SaaS (software como serviço), comércio eletrônico e outras empresas\] de todos os tamanhos que desejam fechar mais negócios em tempo real, reduzir custos de suporte e crescer mais rápido\! ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 195 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HelpCrunch - **Location**: San Francisco, EUA - **Founded**: 2014 ## Commercial Context - **Preço inicial**: 15,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, neerlandês, polaco, português, russo, ucraniano - **Available Countries**: Albânia, Alemanha, Andorra, Arménia, Austrália, Bielorrússia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Chipre, Chéquia, Croácia, Dinamarca, Eslováquia, Eslovénia, Espanha, Estados Unidos, Estónia and 34 more ## Recursos - Acesso para Celular - Alerts/Escalation - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Catalog Management - Comunicação multicanal - Controles/permissões de acesso - Edição de texto - Ferramentas de colaboração - Formulário offline - Gerenciamento de comentários - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de call centers - Gestão de conteúdo - Gestão de filas - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Imagem de marca personalizável - Macros e modelos de respostas - Pesquisa de texto completo - Portal de autoatendimento - Priorização - Questionários e feedback - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Segmentação geográfica - Third-Party Integrations - Transferências/encaminhamento - Vários idiomas ## Integrations (6 total) - Adobe Commerce - Google Analytics 360 - Pipedrive - Slack - WordPress - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Base de Conhecimento](https://www.capterra.pt/directory/32454/knowledge-base/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24183 reviews) 3. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1727 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4090 reviews) ## Avaliações ### "The only chat which can solve all our needs so far" — 5.0/5 > **Anastasiia** | *14 de outubro de 2024* | Design | Recommendation rating: 10.0/10 > > **Vantagens**: - online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system. > > **Desvantagens**: That we need to pay extra for AI Editor. > > As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages. ----- ### "Good chat client for customer support and feedback" — 4.0/5 > **Grant** | *10 de setembro de 2020* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: - Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support > > **Desvantagens**: - Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much) > > We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions. ----- ### "Good Live Chat and Knowledgebase Software with Affordable Pricing" — 3.0/5 > **Justin** | *21 de dezembro de 2021* | Serviços e tecnologia da informação | Recommendation rating: 6.0/10 > > **Vantagens**: Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps. > > **Desvantagens**: Mobile app notifications are late or sometimes did not appear. > > Nice UI and easy to use interface. Easy setup. Affordable pricing. ----- ### "Way to improve HelpCrunch" — 4.0/5 > **Alex** | *28 de agosto de 2019* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript. > > **Desvantagens**: - The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that\! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on. > > Overall it is good based on the functionality it currently has. But there is always ways for improvement, right? ----- ### "The software that really helps" — 5.0/5 > **Lana** | *23 de agosto de 2019* | Internet | Recommendation rating: 10.0/10 > > **Vantagens**: HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has. > > **Desvantagens**: There is nothing I can list here :) Like... really nothing :) > > HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :) ----- Page: 1 / 9\ Seguinte: [Next page](https://www.capterra.pt/software/146516/helpcrunch?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/146516/helpcrunch) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data