--- description: Tudo sobre Aircall: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircall - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software IVR (​Interactive Voice Response)](/directory/30231/ivr/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.pt/software/144486/aircall Page: 1 / 20\ Seguinte: [Next page](https://www.capterra.pt/software/144486/aircall?page=2) > O Aircall é o mais intuitivo sistema telefônico baseado na nuvem. Experimente uma configuração fácil, sem hardware e dezenas de integrações de CRM. > > Verdict: Rated **4.2/5** by 466 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Aircall? Pequenas e médias empresas que usam o telefone para fazer negócios (vendas ou suporte) diariamente ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.2/5** | 466 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 3.9/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Aircall - **Location**: New York, NY, EUA - **Founded**: 2014 ## Commercial Context - **Preço inicial**: 40,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, norueguês - **Available Countries**: Alemanha, Austrália, Bélgica, Canadá, Chile, Chéquia, Colômbia, Croácia, Dinamarca, Eslováquia, Eslovénia, Espanha, Estados Unidos, Estónia, Finlândia, França, Grécia, Hong Kong, RAE da China, Hungria, Irlanda and 18 more ## Recursos - Agendamento - Agendamento de retorno de chamada - Alertas/notificações - Automated Attendant - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - CRM - Conferências - Controles/permissões de acesso - Converter texto em voz - Digitação por teclado do telefone - Discador automático - Discador automático - Disposição de chamadas - Distribuição automática de chamadas - Entroncamento SIP - Ferramentas de colaboração - Filtro de chamadas - Gerenciamento de contatos - Gerenciamento de listas - Gestão da comunicação - Gestão de arrecadação de fundos - Gestão de call centers - Gestão de doadores - Gestão de filas - Gestão de listas de chamadas - Gestão de tarefas - Gravação - Gravação de chamadas - IVR - Identificador de chamadas - Indicadores de desempenho - Integração de telefonia por computador - Mensagens por voz - Monitoração de chamadas - PBX - Painel - Personalização da voz - Rastreamento de chamadas - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios personalizáveis - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Softphone - Transferência de arquivos - Videoconferência - VoIP ... and 7 more features ## Integrations (36 total) - 4Seller - Agentforce - Apollo.io - Bee - Crisp - Fin - Fivetran - Freshservice - Front - Gong - Google Workspace - Gorgias - Greenway Health Pay - HubSpot Agent Hub - HubSpot Content Hub ... and 21 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) ## Categorias relacionadas - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) - [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software) - [Sistemas VoIP](https://www.capterra.pt/directory/30940/voip/software) - [Sistemas de Telefonia Empresarial](https://www.capterra.pt/directory/31101/business-phone-systems/software) - [AI Agents for Customer Support](https://www.capterra.pt/directory/34696/ai-agents-for-customer-support/software) ## Alternativas 1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (335 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews) 4. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [CallHippo](https://www.capterra.pt/software/159578/callhippo) — 4.4/5 (693 reviews) ## Avaliações ### "Great for emergency contact for a SaaS company" — 4.0/5 > **Melanie** | *18 de abril de 2025* | Software | Recommendation rating: 6.0/10 > > **Vantagens**: It's a pretty simple tool with an easy to use interface. The call forwarding feature is essential to ensure that someone will pick up in case of emergency. > > **Desvantagens**: The cost per agent was fairly high so we had to be quite specific as to whom would have access. But switching users was quite easy. > > Our use case is providing emergency phone numbers to our clients. Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers. ----- ### "Helpful for Privacy, but Reliability Needs Improvement" — 4.0/5 > **Aleah** | *8 de julho de 2026* | Serviços ao consumidor | Recommendation rating: 9.0/10 > > **Vantagens**: What I liked most about Aircall is that it allows me to make and receive work-related calls without using my personal phone number. That added layer of privacy is a big benefit and makes it much easier to keep work communication separate from my personal life. It has been especially useful for maintaining that boundary while still staying accessible. > > **Desvantagens**: What I liked least about Aircall is the inconsistency. Calls can drop, notifications are sometimes missed, and that makes it harder to rely on when communication needs to be seamless. It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should. > > My overall experience with Aircall has been mixed. I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I value the app. At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has not always felt intuitive. Overall, it serves an important purpose, but the experience would be much better with stronger consistency and usability. ----- ### "A modern, VOip phone system that integrates seamlessly with your tools" — 4.0/5 > **Louis** | *22 de maio de 2026* | Imobiliárias | Recommendation rating: 8.0/10 > > **Vantagens**: Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. > > **Desvantagens**: The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. > > It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. ----- ### "Exceptional CRM Integration Hindered by High Costs and Seat Minimums" — 5.0/5 > **Avaliador Verificado** | *28 de agosto de 2026* | Escritório executivo | Recommendation rating: 10.0/10 > > **Vantagens**: What makes Aircall exceptional is its best-in-class, frictionless CRM integration ecosystem. The app embeds seamlessly into platforms like Salesforce, HubSpot, Zendesk, and Pipedrive. When a call comes in, the automatic contact pop-up instantly displays the caller’s past history, while call recordings, disposition tags, and AI summaries are logged automatically without leaving the CRM window. This eliminates manual data entry and dramatically increases rep productivity. > > **Desvantagens**: aggressive pricing model, strict seat minimums, and heavy feature gating. Enforcing a mandatory 3-license minimum makes it unnecessarily expensive for small teams, while essential tools like Salesforce integrations, live call monitoring, power dialers, and AI summaries are locked behind higher tiers or paid add-ons. > > Aircall delivers a premium, highly efficient experience for B2B sales and support teams heavily reliant on CRM automation. However, its value proposition hinges on whether your organization is willing to pay higher seat costs for integration polish rather than seeking an all-in-one phone-and-video bundle. ----- ### "Reliable calling, but rigid contracts and hidden costs at renewal" — 1.0/5 > **Peter** | *23 de julho de 2026* | Pesquisa | Recommendation rating: 0.0/10 > > **Vantagens**: Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real business — we can trace concrete deals directly to outreach done via Aircall. > > **Desvantagens**: Contract and billing flexibility is poor. We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive check-in from Aircall to flag the mismatch. We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. > > The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. We're moving to a different provider mainly because of this lack of flexibility around contracts, not the calling product itself. ----- Page: 1 / 20\ Seguinte: [Next page](https://www.capterra.pt/software/144486/aircall?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/144486/aircall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data