--- description: Tudo sobre Aircall: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircall - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software IVR (​Interactive Voice Response)](/directory/30231/ivr/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.pt/software/144486/aircall Page: 1 / 20\ Seguinte: [Next page](https://www.capterra.pt/software/144486/aircall?page=2) > O Aircall é o mais intuitivo sistema telefônico baseado na nuvem. Experimente uma configuração fácil, sem hardware e dezenas de integrações de CRM. > > Verdict: Rated **4.2/5** by 459 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Aircall? Pequenas e médias empresas que usam o telefone para fazer negócios (vendas ou suporte) diariamente ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.2/5** | 459 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.0/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Aircall - **Location**: New York, NY, EUA - **Founded**: 2014 ## Commercial Context - **Preço inicial**: 40,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, norueguês - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, Chile, China, Colômbia, Espanha, Estados Unidos, França, Itália, Japão, México, Portugal, Reino Unido, Índia ## Recursos - Acesso para Celular - Agendamento de retorno de chamada - Automated Attendant - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - CRM - Controles/permissões de acesso - Converter texto em voz - Digitação por teclado do telefone - Discador automático - Discador automático - Distribuição automática de chamadas - Entroncamento SIP - Ferramentas de colaboração - Filtro de chamadas - Gerenciamento de contatos - Gerenciamento de listas - Gestão da comunicação - Gestão de arrecadação de fundos - Gestão de call centers - Gestão de doadores - Gestão de filas - Gestão de tarefas - Gravação - Gravação de chamadas - IVR - Identificador de chamadas - Integração de telefonia por computador - Mensagens por voz - Monitoração de chamadas - PBX - Painel - Personalização da voz - Rastreamento de chamadas - Rastreamento de interações - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Softphone - Third-Party Integrations - Transferência de arquivos - Transferência de chamadas - Videoconferência - VoIP ## Integrations (99 total) - ActiveCampaign - Allego - Alloy - Appy Pie - Avoma - BigCommerce - BigID.me - Bloobirds - Builder Prime - Bullhorn ATS & CRM - Bullhorn Time & Expense - Callingly - Chorus - Clari Copilot - Copper ... and 84 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) ## Categorias relacionadas - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) - [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Sistemas VoIP](https://www.capterra.pt/directory/30940/voip/software) - [Software de Discagem Preditiva](https://www.capterra.pt/directory/30597/predictive-dialer/software) ## Alternativas 1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (318 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1760 reviews) 4. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (916 reviews) 5. [CallHippo](https://www.capterra.pt/software/159578/callhippo) — 4.4/5 (679 reviews) ## Avaliações ### "Great for emergency contact for a SaaS company" — 4.0/5 > **Melanie** | *18 de abril de 2025* | Software | Recommendation rating: 6.0/10 > > **Vantagens**: It's a pretty simple tool with an easy to use interface. The call forwarding feature is essential to ensure that someone will pick up in case of emergency. > > **Desvantagens**: The cost per agent was fairly high so we had to be quite specific as to whom would have access. But switching users was quite easy. > > Our use case is providing emergency phone numbers to our clients. Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers. ----- ### "Excellent cloud-based phone solution" — 5.0/5 > **Allison** | *13 de março de 2025* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: Aircall simplifies business communications by integrating phone calls, text messages, and collaboration tools into a single, easy-to-use platform. It does not require expensive hardware or complicated setups. It provides useful metrics to improve team performance. > > **Desvantagens**: I have no negative aspects to comment on about this platform. > > Through Aircall, we can make and receive calls from any device (computer, mobile phone, or physical desk phone) via an internet connection. Features such as call transfers, conferences, shared notes, and tags allow our teams to work more efficiently. It also provides us with real-time metrics, such as wait time, call duration, and agent performance, which help us optimize our operations. ----- ### "Awesome Product\!" — 5.0/5 > **Alex** | *14 de abril de 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Vantagens**: Its so easy to use\! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time\! Particularly useful when using click to dial and VOIP dialling. > > **Desvantagens**: Sometimes it can take a while to load and that can slow you down. But on the whole its very quick\! > > Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial. ----- ### "4 months later still can't text\! Avoid at all costs\!" — 1.0/5 > **Brian** | *9 de abril de 2026* | Petróleo e energia | Recommendation rating: 0.0/10 > > **Vantagens**: Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized. > > **Desvantagens**: Support was awful they couldn't get me texting after 4 months of back and forth and I finally gave up after losing a ton of money. Pipedrive integration not as advertised. > > Aircall couldn't deliver on their service promised.  4 months later I still can't text after going back and forth with their support team fixing the supposed issue.  They kept blaming it on upstream provider and giving new reasons why I can't text, I would fix them wait forever only to be denied texting again.  This went on for over 3 months with about 5 exchanges back and forth until I had enough and asked to cancel.   When I go to cancel they basically said too bad, you signed a year long contract and have continued to charge me even though I ported all my phone numbers back to old service provider.  I run a sales organization and lost a lot of business because my reps couldn't text customers.  What a waste of time and energy and not to mention 5 months of charges (over $2,000). DO NOT GO WITH THIS PHONE PROVIDER\!\!\! ----- ### "Comprehensive solution for phone support" — 5.0/5 > **Christoph** | *20 de fevereiro de 2026* | Hotelaria | Recommendation rating: 9.0/10 > > **Vantagens**: Ability to integrate into contact center software; reliable phone management, recording across multiple devices; functionality for agents to queue, pause, re-assign, connect, get support etc.: extensive quality mgmt. for phone support > > **Desvantagens**: Usage of phone numbers not very flexible (cant be easily re-assigned or changed), so whenever expanding or having a different local setup, routing is required > > Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to understand agent behavior and call follow-ups). ----- Page: 1 / 20\ Seguinte: [Next page](https://www.capterra.pt/software/144486/aircall?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/144486/aircall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data