--- description: Tudo sobre Aircall: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircall - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software IVR (​Interactive Voice Response)](/directory/30231/ivr/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.pt/software/144486/aircall Page: 1 / 20\ Seguinte: [Next page](https://www.capterra.pt/software/144486/aircall?page=2) > O Aircall é o mais intuitivo sistema telefônico baseado na nuvem. Experimente uma configuração fácil, sem hardware e dezenas de integrações de CRM. > > Verdict: Rated **4.2/5** by 465 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Aircall? Pequenas e médias empresas que usam o telefone para fazer negócios (vendas ou suporte) diariamente ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.2/5** | 465 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.0/5 | Based on overall reviews | | Relação qualidade/preço | 3.9/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Aircall - **Location**: New York, NY, EUA - **Founded**: 2014 ## Commercial Context - **Preço inicial**: 40,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, norueguês - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, Chile, China, Colômbia, Espanha, Estados Unidos, França, Itália, Japão, México, Portugal, Reino Unido, Índia ## Recursos - Acesso para Celular - Agendamento de retorno de chamada - Alertas/notificações - Automated Attendant - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - CRM - Conferências - Controles/permissões de acesso - Converter texto em voz - Digitação por teclado do telefone - Discador automático - Discador automático - Disposição de chamadas - Distribuição automática de chamadas - Entroncamento SIP - Ferramentas de colaboração - Filtro de chamadas - Gerenciamento de contatos - Gerenciamento de listas - Gestão da comunicação - Gestão de arrecadação de fundos - Gestão de call centers - Gestão de doadores - Gestão de filas - Gestão de listas de chamadas - Gestão de tarefas - Gravação - Gravação de chamadas - IVR - Identificador de chamadas - Integração de telefonia por computador - Mensagens por voz - Monitoração de chamadas - PBX - Painel - Personalização da voz - Rastreamento de chamadas - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios e estatística - Relatórios personalizáveis - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Softphone - Transferência de arquivos - Videoconferência - VoIP ... and 4 more features ## Integrations (99 total) - ActiveCampaign - Allego - Alloy - Appy Pie - Avoma - BigCommerce - BigID.me - Bloobirds - Builder Prime - Bullhorn ATS & CRM - Bullhorn Time & Expense - Callingly - Chorus - Clari Copilot - Copper ... and 84 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) ## Categorias relacionadas - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) - [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Sistemas VoIP](https://www.capterra.pt/directory/30940/voip/software) - [Software de Discagem Preditiva](https://www.capterra.pt/directory/30597/predictive-dialer/software) ## Alternativas 1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (330 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (919 reviews) 5. [CallHippo](https://www.capterra.pt/software/159578/callhippo) — 4.4/5 (688 reviews) ## Avaliações ### "Great for emergency contact for a SaaS company" — 4.0/5 > **Melanie** | *18 de abril de 2025* | Software | Recommendation rating: 6.0/10 > > **Vantagens**: It's a pretty simple tool with an easy to use interface. The call forwarding feature is essential to ensure that someone will pick up in case of emergency. > > **Desvantagens**: The cost per agent was fairly high so we had to be quite specific as to whom would have access. But switching users was quite easy. > > Our use case is providing emergency phone numbers to our clients. Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers. ----- ### "Helpful for Privacy, but Reliability Needs Improvement" — 4.0/5 > **Aleah** | *8 de julho de 2026* | Serviços ao consumidor | Recommendation rating: 9.0/10 > > **Vantagens**: What I liked most about Aircall is that it allows me to make and receive work-related calls without using my personal phone number. That added layer of privacy is a big benefit and makes it much easier to keep work communication separate from my personal life. It has been especially useful for maintaining that boundary while still staying accessible. > > **Desvantagens**: What I liked least about Aircall is the inconsistency. Calls can drop, notifications are sometimes missed, and that makes it harder to rely on when communication needs to be seamless. It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should. > > My overall experience with Aircall has been mixed. I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I value the app. At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has not always felt intuitive. Overall, it serves an important purpose, but the experience would be much better with stronger consistency and usability. ----- ### "A modern, VOip phone system that integrates seamlessly with your tools" — 4.0/5 > **Louis** | *22 de maio de 2026* | Imobiliárias | Recommendation rating: 8.0/10 > > **Vantagens**: Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. > > **Desvantagens**: The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. > > It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. ----- ### "Strong tool for small and early stage sales teams." — 3.0/5 > **Scarlett** | *28 de julho de 2026* | Arquitetura e planejamento | Recommendation rating: 6.0/10 > > **Vantagens**: I enjoyed the compatibility of the browser extension, and range of use across multiple devices. Aircall is easy to learn and to integrate with existing workflows for the early stages of building an outbound sales team. > > **Desvantagens**: I felt that Aircall's capabilities were limited compared to other outbound calling services I have used before. Sequencing was limited and the ability to run several calls simultaneously is necessary for high volume outreach. > > I find Aircall to be a simple and easy to use beginner tool for getting into outbound sales. As these systems and teams mature, they will likely need to upgrade to another system, but Aircall is unobtrusive and can work in most systems, so it won't ask you to build a complex workflow around it. ----- ### "Reliable calling, but rigid contracts and hidden costs at renewal" — 1.0/5 > **Peter** | *23 de julho de 2026* | Pesquisa | Recommendation rating: 0.0/10 > > **Vantagens**: Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real business — we can trace concrete deals directly to outreach done via Aircall. > > **Desvantagens**: Contract and billing flexibility is poor. We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive check-in from Aircall to flag the mismatch. We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. > > The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. We're moving to a different provider mainly because of this lack of flexibility around contracts, not the calling product itself. ----- Page: 1 / 20\ Seguinte: [Next page](https://www.capterra.pt/software/144486/aircall?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/144486/aircall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data