Quem usa esse software?

Yotpo powers the worlds fastest-growing brands, such as GoPro, MVMT, Pura Vida, and more. Theres a reason why the best choose Yotpo.

Avaliações médias

190 avaliações
  • Geral 4.5 / 5
  • Praticidade 4.5 / 5
  • Atendimento ao cliente 4.5 / 5
  • Recursos 4.5 / 5
  • Relação qualidade/preço 4 / 5

Detalhes do produto

  • Versão gratuita Sim
  • Avaliação gratuita Sim
  • Implantação Nuvem, SaaS, web
  • Formação Pessoalmente
    Ao vivo online
    Webinars
    Documentos
  • Suporte 24 horas por dia (representante ao vivo)
    Horário comercial
    Online

Dados sobre o fornecedor

  • Yotpo
  • https://www.yotpo.com
  • Fundada em 2010

Sobre o Yotpo

Yotpo is an eCommerce marketing platform that provides integrated solutions for customer reviews, visual marketing, loyalty, and referrals. With Yotpo, brands can effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better business decisions based on customer feedback. Yotpo proudly serves thousands of brands, including MVMT, Everlast, and Pura Vida. An official partner to Google and Facebook, Yotpo has raised $101 million in funding.

Recursos do Yotpo

  • Acompanhamento de atividades
  • CRM
  • Cartão Fidelidade
  • Gestão de associação
  • Gestão de recompensas
  • Gestão de vales-presente
  • Portal do associado
  • Programa de fidelidade
  • Rastreamento de recomendações
  • Análise de sentimentos
  • Gamificação
  • Gestão de campanhas
  • Gestão de respostas
  • Indicadores das redes sociais
  • Monitoramento das redes sociais
  • Monitoramento de revisões
  • Plataforma de avaliação dos clientes
  • Análise de sentimentos
  • Compartilhamento social
  • Gerenciamento de comentários negativos
  • Gestão de campanhas
  • Gestão de respostas
  • Monitoramento de revisões
  • Notificação de avaliações
  • Painel
  • Solicitação de avaliação
  • Análise de dados
  • Coleta de comentários
  • Comentários de 360 graus
  • Gestão de questionários
  • Monitoramento de reclamações
  • Relatório de chamadas

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As avaliações mais úteis do Yotpo

Easy To Use

Avaliado em 30/08/2019
Justin H.
Director of Daily Operations
Varejistas, 13-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
5 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: It's been great for the most part.

Vantagens: I like that I get notified of every review that comes in or if there is a negative review that need attention. I also like that there is a feature for a customer to select they did not receive their product if they did not receive it.

Desvantagens: I don't like that I don't believe there is an option for users to amend their reviews. If somebody leaves a negative review but we take care of them, it would be nice to send a follow up prompt saying something like. "It looks like the company was able to resolve your issue or concerns, would you like to amend your review?" It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review.

Yotpo Provided Brand Credibility

Avaliado em 22/08/2019
Seth H.
Marketing Manager
Artigos esportivos, 13-50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
5/5
Geral
4 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
4 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Yotpo gave credibility to our brand. We were using a generic review solution previously. While we did have some reviews, we weren't collecting new reviews very quickly and the overall format of them didn't provide any sort of confidence to potential customers that they were legitimate reviews. Yotpo immediately improved our review collection rate and gave new potential customers that these were reviews from real golfers who had been using our product.

Vantagens: The best thing about Yotpo is it works really well no matter how much time and attention I give it every day. It works best when I'm responding to reviews and using the social boost features to take advantage of all the great reviews that we're receiving. However, if I'm overwhelmed with other work, then I don't HAVE to log in and check things. Yotpo just works.

Desvantagens: It's not inexpensive, but it's definitely worth the money. I had to "go to bat" in order for our company to adopt this solution, but it didn't take long for everyone to see the value. And now there's no question that Yotpo provides a big boost to our brand, user experience, SEO, and advertising.

Resposta dos fornecedores

por Yotpo em 04/09/2019

Hi Seth! Thank you for the glowing review! We're so happy that you're enjoying Yotpo and seeing the results. We're constantly working to improve our product and better serve our customers, so we really appreciate your feedback.

Premium customer reviews solution

Avaliado em 22/08/2019
Ellie P.
Digital Operations Manager
Varejistas, 13-50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
4 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Yotpo has really let us use user-generated content to increase our conversion rates while helping us offset the cost of creating our own content, with more authentic content.

Vantagens: Yotpo has an easy to use interface and has robust and well thought out features and tools for collecting user reviews and photos and displaying them on our websites to really make an impact with customers. Additionally, our account rep is super responsive and helpful with any questions or issues we run into.

Desvantagens: It does have a higher price tag to some of its competitors, that said, the polish within the product and reliability isn't something you find in all SAS solutions.

Resposta dos fornecedores

por Yotpo em 04/09/2019

Hi Ellie! We're so happy to hear you're enjoying Yotpo. Our price structure varies depending on the business needs and we're happy to hear that you're seeing the results on your site. Thank you for leaving a review, we really appreciate your feedback.

Great functionality but...

Avaliado em 23/08/2019
Abraham B.
CEO
Varejistas, 2-10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação 
4/5
Geral
4 / 5
Praticidade
5 / 5
Recursos e funcionalidades
4 / 5
Suporte ao cliente
3 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Onboarding experience was great. Like the personal touch everything gets.

Vantagens: I like that with Yotpo I own my reviews and I get much more control over design. When onboarding Yotpo provided a personal dev team to design my Review portal to make it match the feel and look of my store.

Desvantagens: I was hoping that Yotpo will increase reviews and customer engagement however the case seems to be that less people are leaving reviews and engaging with the reviews and Q&A. I also don't like that the Q&A section doesn't have a search bar when the Q&A section is separate for the reviews tab. And finally the app is very expensive and especially if in getting less activity with the reviews and Q&A I don't know if the cost is worth it.

Resposta dos fornecedores

por Yotpo em 19/09/2019

Hi Abraham, thank you so much for leaving a review! We really appreciate your feedback and are constantly working on finding ways to improve our product and better serve our customers. We hear your frustration and have reached out to one of the team members on your account - they'll be getting in touch to work together on easing some of these concerns.

Easy To Use, Looks Nice, Cheaper Alternatives

Avaliado em 05/09/2019
Matthew D.
Principal
Alimentação e bebidas, Profissional autônomo
Usou o software para: Mais de um ano
Fonte da avaliação 
5/5
Geral
5 / 5
Praticidade
5 / 5
Recursos e funcionalidades
5 / 5
Suporte ao cliente
3 / 5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Great tech, easy to implement, easy to use, contains a ton of features - it's just overpriced.

Vantagens: Yotpo is easy to implement and use. Being able to create Facebook ads directly from customer reviews is incredibly valuable and has brought large amounts of revenue to our store.

Desvantagens: There are cheaper alternatives (MUCH cheaper) that do the exact same thing and even do most things better. Yotpo does appear to be severely overprice, in my honest opinion.

Resposta dos fornecedores

por Yotpo em 19/09/2019

Hi there, thanks for leaving a review. Our pricing is catered to the needs & wishlists of the brands we work with and we're extremely sorry to hear that you weren't able to see the value of Yotpo in your experience. Every review, positive and negative, plays a big role in how we evolve our product and teams, and really appreciate you leaving your feedback.

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