Yotpo

Yotpo

da Yotpo

Quem usa Yotpo?

A Yotpo promove as marcas que mais crescem no mundo, como GoPro, MVMT, Pura Vida e muito mais. Há uma razão pela qual os melhores escolhem a Yotpo.

O que é Yotpo?

A Yotpo é uma plataforma de marketing de e-commerce que oferece soluções integradas para avaliação de clientes, marketing visual, fidelidade e indicação. Com a Yotpo, as marcas podem aproveitar efetivamente o impacto social para aumentar a confiança e as vendas, cultivar clientes defensores fiéis e tomar melhores decisões de negócios com base nos comentários dos clientes. A Yotpo orgulhosamente atende a milhares de marcas, inclusive MVMT, Everlast e Pura Vida. Parceira oficial do Google e do Facebook, a Yotpo levantou US$ 101 milhões em financiamento.

Yotpo - Informação

Yotpo

https://www.yotpo.com

Fundada em 2010

Yotpo - Preços

Yotpo possui uma versão gratuita e oferece versão de teste grátis. Veja mais informações sobre preços do Yotpo abaixo.

Versão gratuita

Sim

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Formação

Pessoalmente

Ao vivo online

Webinars

Documentos

Assistência

24 horas por dia (representante ao vivo)

Horário comercial

Online

Recursos do Yotpo

Sistemas de Fidelização de Clientes
Acompanhamento de atividades
CRM
Cartão Fidelidade
Gestão de associação
Gestão de recompensas
Gestão de vales-presente
Portal do associado
Programa de fidelidade
Rastreamento de recomendações
Análise de sentimentos
Gamificação
Geração de avaliações
Gestão de campanhas
Gestão de respostas
Indicadores das redes sociais
Monitoramento das redes sociais
Monitoramento de revisões
Análise de sentimentos
Compartilhamento social
Gerenciamento de comentários negativos
Gestão de campanhas
Gestão de respostas
Monitoramento de revisões
Notificação de avaliações
Painel
Solicitação de avaliação
Distribuição de recompensas
Gerenciamento de comentários
Gerenciamento de contatos
Gestão de campanhas
Gestão de leads
Gestão de referências do funcionário
Lista de parceiros recomendados
Marketing de afiliação
Programa de fidelidade
Análise de dados
Coleta de comentários
Comentários de 360 graus
Gestão de questionários
Monitoramento de reclamações
Relatório de chamadas

Yotpo - Avaliações

Exibindo 5 de 202 avaliações

Geral
4.5/5
Praticidade
4.4/5
Atendimento ao cliente
4.5/5
Recursos
4.4/5
Relação qualidade/preço
3.8/5

Delivers reviews, easy to use!

Avaliado em 09/11/2017
Travis R.
Ecommerce Consultant
Usou o software para: Mais de dois anos
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
4/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

Vantagens: Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Desvantagens: Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

Great functionality but...

Avaliado em 23/08/2019
Abraham B.
CEO
Varejistas, 2-10 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação 
4/5
Geral
4/5
Praticidade
5/5
Recursos e funcionalidades
4/5
Atendimento ao cliente
3/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Onboarding experience was great. Like the personal touch everything gets.

Vantagens: I like that with Yotpo I own my reviews and I get much more control over design. When onboarding Yotpo provided a personal dev team to design my Review portal to make it match the feel and look of my store.

Desvantagens: I was hoping that Yotpo will increase reviews and customer engagement however the case seems to be that less people are leaving reviews and engaging with the reviews and Q&A. I also don't like that the Q&A section doesn't have a search bar when the Q&A section is separate for the reviews tab. And finally the app is very expensive and especially if in getting less activity with the reviews and Q&A I don't know if the cost is worth it.

Resposta dos fornecedores

por Yotpo em 19/09/2019

Hi Abraham, thank you so much for leaving a review! We really appreciate your feedback and are constantly working on finding ways to improve our product and better serve our customers. We hear your frustration and have reached out to one of the team members on your account - they'll be getting in touch to work together on easing some of these concerns.

Love this review software!

Avaliado em 08/01/2020
Sarah M.
Owner
Cosmético, 2-10 funcionários
Usou o software para: 6 a 12 meses
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
5/5
Recursos e funcionalidades
5/5
Atendimento ao cliente
5/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: So far it’s been great. I’m collecting reviews daily on my products, engaging with customers all while improving credibility to potential customers.

Vantagens: So easy to set up and looks great on my product pages. It automatically sends out emails to customers who have purchased, saving me time.

Desvantagens: Limit to emails each month with free version it includes only 50 emails. The back end is also a little clunky. It took some time to learn it, I’m still not using it to it’s full potential.

Resposta dos fornecedores

por Yotpo em 15/01/2020

Hi Sarah! Thank you so much for leaving a review, we really appreciate your feedback. Please know it is a huge part of how we continue to evolve - we are constantly working on more ways to make our platform as accessible as possible (in how it works intuitively and how it scales with growing businesses). Thanks again and happy to hear you're enjoying Yotpo!

Poor value for the $$$

Avaliado em 13/11/2019
Clay R.
Founder, CEO
Artigos esportivos, 2-10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
5/5
Geral
5/5
Praticidade
4/5
Recursos e funcionalidades
4/5
Atendimento ao cliente
2/5
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: Yotpo helped to automate the collection of reviews but there are plenty of other apps that do the same thing at a fraction of the price.

Vantagens: Yotpo is a beautiful and simple review platform with advanced features

Desvantagens: PRICE - We started with Yotpo very early on and the product was reasonably priced for a shopify store at that time but then the price shot up to thousands of dollars/quarter. The price was only based on the fact that you use the service, not how much you use or how many referrals or reviews you get. As a small business, this simply isn't practical or sustainable. We had to switch to another product, okendo, which is much more reasonably priced and actually has more advanced features than Yotpo.

Resposta dos fornecedores

por Yotpo em 17/12/2019

Hi Clay! Thank you so much for leaving the review, we really appreciate your feedback and consider it highly valuable as we continue to grow and map out our focus moving forward. As far as pricing, our pricing structure is modeled to grow with our customers, but we know that can't fit the needs of every brand. With that said, we're constantly working to adjust and make our pricing as accessible as possible while still matching the value of the product and are excited to continue to do so. Thanks again, we really appreciate you taking the time.

Feels quite basic, but lacks functionallity

Avaliado em 21/11/2019
Albin O.
Back Office Agent
Internet, 1001-5000 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação 
3/5
Geral
3/5
Praticidade
3/5
Recursos e funcionalidades
Atendimento ao cliente
Relação qualidade/preço
Probabilidade de recomendação:
Pouco provável Muito provável

Comentários: We have used Yotbo for a few years, and since it's implemented on our website it is hard for us to abandon Yotpo, although we really want to.

Vantagens: A lot of automatic features, and the software takes care of most things.

Desvantagens: 1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are.
Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.
2. There were two of us working in Yotpo, and it was a bit problematic. During the summer there were six of us, and we had to come up with our own solutions to prevent two or three of us not to answer the same reviews, or four of us trying to find the answer to the same question. There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review. We usually spend an hour every day copying all the questions to a separate online document, and all the reviews (with rating, user e-mail address, and order number) to another document to be able to handle it.