--- description: Tudo sobre SupportHero: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SupportHero - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/30094/knowledge-management/software) > [SupportHero](/software/144138/supporthero) # SupportHero Canonical: https://www.capterra.pt/software/144138/supporthero Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/144138/supporthero?page=2) > Base de conhecimento integrada no aplicativo para ajudar a reduzir o trabalho com tíquetes de suporte em mais de 40%. > > Verdict: Rated **4.7/5** by 31 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa SupportHero? A solução atende empresas on-line que estão cansadas de responder repetidamente à mesma pergunta. Basta mostrar a base de conhecimento onde os clientes mais precisam... ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 31 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: SupportHero - **Founded**: 2014 ## Commercial Context - **Preço inicial**: 49,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Available Countries**: França ## Recursos - Catalog Management - Controles/permissões de acesso - Edição de texto - Gestão da base de conhecimento - Gestão de conteúdo - Pesquisa de texto completo - Portal de autoatendimento - Questionários e feedback - Relatórios e estatística ## Opções de suporte - Bate-papo ## Category - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) ## Alternativas 1. [Zoho Assist](https://www.capterra.pt/software/181775/zoho-assist) — 4.7/5 (1387 reviews) 2. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3412 reviews) 3. [TeamViewer ONE](https://www.capterra.pt/software/122252/teamviewer) — 4.6/5 (11623 reviews) 4. [Guru](https://www.capterra.pt/software/145390/guru) — 4.8/5 (639 reviews) 5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Avaliações ### "A support mechanism that works on auto-pilot\!" — 5.0/5 > **Sajal** | *28 de março de 2022* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: No matter which page are you on in your web application, the help articles for that particular section would show when a user clicks on the HELP button\! > > **Desvantagens**: If they could add a ticketing system in case a help article is not found for a particular topic, that would be an awesome addition. > > We have been using SupportHero for close to 3 years now and have been very happy with it's performance so far. The context based search works awesomely and the user doesn't have to sift through a ton of resources to find out what exactly is he/she looking for. We have a SAAS product of our own and have added HELP articles for all the features in our SAAS and the users can simply refer to the help articles without having to come back to us each time they have an issue or each time they need to know how is something done in our SAAS product. ----- ### "A great tool that saves a tremendous amount of time for our support team\!" — 5.0/5 > **Avaliador Verificado** | *26 de julho de 2018* | Consultoria de gestão | Recommendation rating: 9.0/10 > > **Vantagens**: Prior to using SupportHero, the only way our customers could reach us was via a ticketing system. Our support team would get swamped catering to multiple duplicate requests leading to longer work days and lower job-satisfaction. Enter SupportHero. SupportHero's widget embedded on our website gives visitors context-specific help via mandating a search of a knowledge base before they can lodge a ticket. At most times this leads to ticket deflection. We get statistics on which terms our site-visitors are looking for and which ones didn't yield them matches. This has resulted in only enhancing our knowledge base by making things clearer for our customers. Superb tool\! > > **Desvantagens**: The tool is great but does not offer enough flexibility in terms of its look and feel. We wanted the SupportHero widget to occupy lesser screen space, but we learned that although we can customize the colors, we couldn't tweak around with the dimensions of the sliding knowledge base. > > Time-saver. Helps us learn from our customers queries to improve our knowledge base. ----- ### "They've changed the terms of the deal, pray they don't change them again" — 1.0/5 > **Anthony** | *30 de novembro de 2021* | Publicidade e marketing | Recommendation rating: 0.0/10 > > **Vantagens**: Supporthero offers a valuable suite of knowledge management and helpdesk features. It works fairly well and has a short learning curve. KM and helpdesk apps are not easy to transition from/to. SH is easy to transfer TO... but once they've got you, transferring out is another story. > > **Desvantagens**: I was an early adopter of SH. Purchasing perpetual access to a limited version of the app for a one-time fee. Many other early adopters supported the company when they were still proving themselves and gaining market share. Now that many early adopters are locked-in, SupportHero management has decided to invalidate our purchase and will begin charging accounts on Jan 1st of 2022. Listen, I know that a business has the right to renege on agreements they have made. Likewise, I think that prospective customers should realize that selecting a KB/helpdesk is not something that is easy to transition away from. Therefore, prospective customers should realize that once you begin using Support Hero, they have demonstrated that they can and will change the terms at any time. Questionable ethics, eroded trust, zero integrity. ----- ### "SupportHero: An appropriate name for a great product" — 5.0/5 > **Aaron** | *25 de janeiro de 2023* | Restaurantes | Recommendation rating: 10.0/10 > > **Vantagens**: Apart from saving me a ton of time responding directly to online users, it's a constant source of feedback for our website and helps us make decisions that will make the online customer experience consistently better. > > **Desvantagens**: It's very intuitive and honestly, does everything I need it to do. No complaints. > > It's a great time saver. Customers can get their questions answered automatically, eliminating the need to tie up a phone at the business or require an email response. ----- ### "Great Tool" — 5.0/5 > **Martín** | *18 de maio de 2023* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: Robust yet very flexible knowledge management platform > > **Desvantagens**: More integrations and a newly/refreshed user interface ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/144138/supporthero?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/144138/supporthero) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data