--- description: Tudo sobre Tidio: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tidio - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Satisfação do Cliente](/directory/30541/customer-satisfaction/software) > [Tidio](/software/144040/tidio-chat) # Tidio Canonical: https://www.capterra.pt/software/144040/tidio-chat Page: 1 / 25\ Seguinte: [Next page](https://www.capterra.pt/software/144040/tidio-chat?page=2) > O Tidio mescla bate-papo ao vivo e chatbots em uma ferramenta para ajudar a aumentar as vendas e o nível de atendimento ao cliente. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Tidio? O programa é um comunicador para uma ampla variedade de pequenas e médias empresas em todo o mundo. Milhares de empresas usam o Tidio para se comunicar com os clientes. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 590 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Tidio - **Location**: London, GB - **Founded**: 2013 ## Commercial Context - **Preço inicial**: 0,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, francês, hebraico, hindi, inglês, italiano, japonês, neerlandês, polaco, português, português do Brasil, português europeu, romeno, russo, sueco, turco, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 202 more ## Recursos - Acesso para Celular - Análise de dados visual - Análise de sentimentos - Automatização de processos e fluxos de trabalho - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Bot pré-configurado - CRM - Chatbot - Coleta de dados de multicanal - Comunicação multicanal - Conversação inteligente - Detecção de idioma - Estrutura de pesquisas CSAT - Estrutura de pesquisas NPS - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de e-mails - Gestão da atividade de vendas - Gestão da base de conhecimento - Gestão de caixa de entrada - Gestão de experiência do cliente - Gestão de modelos - Gestão de pesquisas/enquetes - Histórico de transcrições/chat - Histórico do cliente - Imagem de marca personalizável - Importação/exportação de dados - Inteligência artificial e aprendizado de máquina - Modelos personalizáveis - Monitoramento de reclamações - Priorização - Processamento de linguagem natural - Qualificação de leads - Questionários e feedback - Rastreamento de edição - Rastreamento de engajamento - Rastreamento de interações - Respostas automáticas - Roteamento automático - Segurança de dados - Suporte do cliente - Task Automation - Transferências/encaminhamento - Visualização de dados - Vários idiomas ... and 29 more features ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) ## Categorias relacionadas - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Sistemas de Automação de Vendas](https://www.capterra.pt/directory/12/sales-force-automation/software) - [Software de Inteligência Artificial](https://www.capterra.pt/directory/30938/artificial-intelligence/software) - [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software) ## Alternativas 1. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24090 reviews) 2. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1721 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1777 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) 5. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3414 reviews) ## Avaliações ### "Tidio is a great option if you want to jump to AI costumer support..." — 5.0/5 > **Paulo** | *29 de junho de 2025* | Varejistas | Recommendation rating: 9.0/10 > > **Vantagens**: Tidio is very intuitive and easy to configure. For our company, the choice fell on the Artificial Intelligence Agent since it proved capable of, after being properly “fed” with content, answering practically all the questions that customers ask, without compromising the quality of the response. I recommend it. > > **Desvantagens**: It took me a while to understand how to correctly build manual flows for each purpose. Although it seems more intuitive now, at first I didn't feel it that way. The most negative aspect so far was having scheduled an online meeting with support, which was accepted, and a few hours before it was due to take place it was cancelled without any explanation or attempt to reschedule. > > It's been a good experience overall. I find the cost level to be appropriate for the current size of my business and I like that it can be scaled to more robust plans. ----- ### "Tidio in 2025: A Positive Take on Chat & AI Support" — 5.0/5 > **Antonio** | *10 de junho de 2025* | Hospitais e Saúde | Recommendation rating: 8.0/10 > > **Vantagens**: Easy setup, user-friendly interface Fast, effective live chat feature AI chatbots automate replies well Multi-channel message integration Real-time visitor tracking insights Customizable chat widget design Affordable with a solid free plan > > **Desvantagens**: Limited social media links, less seamless use. Slow app load on some devices, can frustrate. Delayed chat alerts, miss opportunities. Costly add-ons, branding removal pricey. Basic reports, lack deep insights. Complex setup for advanced bot flows. Limited chatbot custom options. > > My positive experience with Tidio aligns well with user feedback\! Tidio impresses with quick, easy setup—integrate in minutes via code or plugins like Shopify. Live chat boosts engagement, and Lyro AI handles 70% of queries. Custom widgets look great, but some face lag, slow alerts, and pricey add-ons. Still, a solid, user-friendly tool\! ----- ### "Fantastic aplication" — 5.0/5 > **Filipe** | *11 de junho de 2025* | Engenharia civil | Recommendation rating: 9.0/10 > > **Vantagens**: Very eficient IA Agent with accurate answers. With an intuitive interface. The ability to analyze statistics greatly helps business forecasts. > > **Desvantagens**: SPAM repeat offender. Whatsapp difficult to configure. With the Grouth Plan, you only have 100 flow possibilities > > Very easy to configure. But it needs some improvements in terms of email domain verification and also pairing with WhatsApp ----- ### "Powerful tool for sales and service" — 5.0/5 > **Guillermo** | *26 de maio de 2025* | Energias renováveis e meio ambiente | Recommendation rating: 10.0/10 > > **Vantagens**: Easy to use, simple to install, friendly app and interfase, the new Lyro works very well and the training is simple enough to get on production very fast, even while you are still training the agent to give more and better answers > > **Desvantagens**: Whish the trial period was a little longer, it takes a few days to get a handle of the configurations, not enough time to evaluate results in production > > The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed). Still working around the clock to test the configuration in my site ----- ### "Automation all in one place, For Marketing Guys, Who doesn't Know Code" — 5.0/5 > **CESAR ALBERTO** | *30 de junho de 2025* | Automotivo | Recommendation rating: 10.0/10 > > **Vantagens**: What I liked the most of Tidio is it's Flexibility and intuitive website that allows you to automation all in one place, for example with an eassy flow I create, I automate, My whatsapp business, Instagram and Facebook's buisines, All in one place, The best part without knowing code > > **Desvantagens**: The lack of more automatization opcions in Whatsapp, Specially the lack of LYRO AI AGENT in whatsapp, because in Mexico most of my clients use Whatsapp more than the widget on the website, And for my buyer persona it's critical to have more automatation options in whatsapp both in Flows, like with the Integratio of LYRO IA AGENT on whatsapp. > > I really like, even though the details I mention before, for normal use, between basic and intermate automation, Tidio really make it very well specially in the simplicity, intuitive and easy to use without code, because for a marketing guy who doesn't know code, but want to automate it's social media, Tidio is the right tool to use. ----- Page: 1 / 25\ Seguinte: [Next page](https://www.capterra.pt/software/144040/tidio-chat?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/144040/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data