15 anos ajudando empresas portuguesas
a escolherem o melhor software

Conheça Teamwork Desk

O Teamwork Desk é um software cheio de funções e vantagens para você gerenciar a comunicação que você recebe e cada tíquete, desde o momento em que ele chega até o momento em que ele é resolvido, tudo isso estando invisível para os clientes. O Desk é um centro de suporte completo para toda a comunicação recebida e ajuda na criação de documentos, permitindo que você seja útil sem interrupção. Avalie o que é importante para a satisfação do cliente, a produtividade da equipe e os canais de tráfego. Integração perfeita com projetos de trabalho em equipe e ferramentas que você já conhece e adora.

Quem usa Teamwork Desk?

Clientes que necessitam de software de suporte para criar relacionamentos melhores.

Teamwork Desk Software - 1
Teamwork Desk Software - 2
Teamwork Desk Software - 3
Teamwork Desk Software - 4
Teamwork Desk Software - 5

Está em dúvida sobre o Teamwork Desk? Compare com uma alternativa popular

Teamwork Desk

Teamwork Desk

4,4 (145)
10,50 US$
mês
Versão gratuita
Versão de teste gratuita
18
2
4,3 (145)
4,5 (145)
4,5 (145)
VS.
Preço inicial
Opções de preços
Recursos
Integrações
Praticidade
Relação qualidade/preço
Atendimento ao cliente
12,00 US$
mês
Versão gratuita
Versão de teste gratuita
202
70
4,1 (6 727)
4,3 (6 727)
4,1 (6 727)
As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

Outras ótimas alternativas ao Teamwork Desk

Zoho CRM
Melhores recursos
Gestão de help desk
Para organizações e equipes de vendas
Real-Time Data
Salesforce Sales Cloud
Melhores recursos
Contatos compartilhados
Para organizações e equipes de vendas
Rastreamento de clientes
Basecamp
Melhores recursos
Ferramentas de colaboração
Gestão de tarefas
Seguimento de relatórios/projetos
Asana
Melhores recursos
Gestão de avaliação de desempenho
Gestão de prazos
Gestão de tarefas
SolarWinds Service Desk
Melhores recursos
Alertas/Escalonamento
Controles/permissões de acesso
Real-Time Notifications
osTicket
Melhores recursos
Gestão de tíquetes
Gestão do SLA (acordo do nível de serviço)
Portal de autoatendimento
HubSpot Marketing Hub
Melhores recursos
Automação de marketing
Banco de dados de contatos
Gestão de campanhas por e-mail
Zoho Desk
Melhores recursos
CRM
Gestão de tíquetes
Imagem de marca personalizável
Help Scout
Melhores recursos
Gerenciamento de tickets de suporte
Gestão da base de conhecimento
Gestão de tíquetes

Avaliações do Teamwork Desk

Pontuação média

Geral
4,4
Praticidade
4,3
Atendimento ao cliente
4,5
Recursos
4,2
Relação qualidade/preço
4,5

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Encontre avaliações segundo pontuações

5
54%
4
37%
3
5%
2
3%
1
1%
Lisa
Lisa
Operations Manager, Canadá
Usuário do LinkedIn Verificado
Publicidade e marketing, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Necessary when using Teamwork Projects

5,0 há 4 anos

Comentários: The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients.

Vantagens:

We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket.

Desvantagens:

Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs.

Resposta do Teamwork.com

há 3 anos

Hi Lisa, Thanks for an amazing review of Teamwork. A 10/10 score is a big win for us! We appreciate your feedback on the draft emails and I will forward this request to the team. Have a great day, Karen at Teamwork

charles
Software development / Operations, EUA
Segurança de rede e informática, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Teamwork at SSI

5,0 há 4 anos

Comentários: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Vantagens:

SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Desvantagens:

at this time I do not have any negative or issues

Resposta do Teamwork.com

há 3 anos

Hi Charles, Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product! Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork

Lucas
PM, Austrália
Hospitais e Saúde, 11 - 50 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Too many major issues. Would be perfect otherwise, easy to use, beautiful interface.

1,0 há 2 anos

Comentários: The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere.

Vantagens:

easy to use, beautiful interface, lots smarts... seemingly does everything you need and more.

Desvantagens:

• No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard.

David
Operations Director, GB
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Alternativas consideradas anteriormente:

Easily the best support management tool

5,0 há 4 anos

Comentários: Great product from a great company, always very quick to reply if you request support from them or need their assistance.

Vantagens:

Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.

Desvantagens:

Some features are only available on the higher costs subscription packages

Resposta do Teamwork.com

há 3 anos

Hi David, It's great to hear Teamwork has helped your customer relationships. Stay in touch with us at [email protected] if you ever have any issues or need to submit a feature request. Kind regards, Karen at Teamwork

Ramin
CEO, EUA
Serviços e tecnologia da informação, 2 - 10 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação

Why Rhino Users Teamwork Desk

5,0 há 4 anos

Comentários: We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day!

Vantagens:

I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet).

Desvantagens:

Missing features would be such things as: * Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. * Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. *Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. * Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-).

Resposta do Teamwork.com

há 3 anos

Hi Ramin, Thanks for taking the time to leave such a detailed review of Teamwork Desk - this type of feedback helps the design team to continuously update and improve our product. Our support team will be delighted with your kind comments - I will make sure to pass them on. This detailed list of suggestions is really useful and I will forward it onto the integration team to investigate these further. Don't forget to stay in touch with us at [email protected] if you ever have any issues or wish to submit a feature request. Have a great day, Karen at Teamwork

Software encontrado em