--- description: Tudo sobre Hiver: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Hiver - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [AI IT Agents](/directory/34833/ai-it-agents/software) > [Hiver](/software/142975/hiver) # Hiver Canonical: https://www.capterra.pt/software/142975/hiver Page: 1 / 7\ Seguinte: [Next page](https://www.capterra.pt/software/142975/hiver?page=2) > O Hiver ajuda a gerenciar o suporte ao cliente e as vendas diretamente no Gmail. O programa permite que as equipes colaborem sem esforço em caixas de entrada compartilhadas. > > Verdict: Rated **4.7/5** by 148 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Hiver? Qualquer pessoa que esteja usando o Gmail/G Suite no trabalho. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 148 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Hiver - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 55,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular) - **Idiomas**: inglês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more ## Recursos - Acesso para Celular - Alerts/Escalation - Aprendizado adaptativo - Automação dos processos comerciais - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - Caixas de entrada compartilhadas - Chatbot - Colaboração entre vários usuários - Coleta de dados de multicanal - Comentários/notas - Comunicação multicanal - Configuração do fluxo de trabalho - Diretório de funcionários - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de documentos - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão da comunicação - Gestão de ativos de TI - Gestão de atribuições - Gestão de caixa de entrada - Gestão de filas - Gestão de incidentes - Gestão de modelos - Gestão de mudanças - Gestão de pesquisas/enquetes - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Histórico do cliente - Macros e modelos de respostas - Modelos personalizáveis - Painel - Permissões por função - Pesquisa de texto completo - Portal de autoatendimento - Portal do cliente - Processamento de linguagem natural - Questionários e feedback - Rastreamento de edição - Rastreamento de interações - Roteamento automático - Suporte do cliente - Workflow Automation ... and 15 more features ## Integrations (8 total) - Aircall - Asana - Jira - Okta - QuickBooks Online - Slack - WhatsApp - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [AI IT Agents](https://www.capterra.pt/directory/34833/ai-it-agents/software) ## Categorias relacionadas - [AI IT Agents](https://www.capterra.pt/directory/34833/ai-it-agents/software) - [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software) - [Software de Gerenciamento de Email](https://www.capterra.pt/directory/30553/email-management/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Ferramentas de Colaboração](https://www.capterra.pt/directory/15/collaboration/software) ## Alternativas 1. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (1001 reviews) 2. [Google Workspace](https://www.capterra.pt/software/168389/google-workspace) — 4.7/5 (17670 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Front](https://www.capterra.pt/software/132901/front) — 4.5/5 (288 reviews) 5. [Missive](https://www.capterra.pt/software/152884/missive) — 4.9/5 (184 reviews) ## Avaliações ### "Excellent B2B client service solution" — 5.0/5 > **Dana** | *22 de março de 2023* | Logística e cadeia de fornecimento | Recommendation rating: 10.0/10 > > **Vantagens**: There was a slight learning curve early on as we implemented and configured Hiver, but support was great. Super helpful. Now, our team can easily track open and closed requests with our clients, and easily collaborate behind the scenes with each other to solve customer issues. The metrics and reporting have also benefited our team's self evaluations and also given us an opportunity to show clients that we are tracking our own performance in an effort to provide them with better service. > > **Desvantagens**: The early learning curve with configuration in Gmail took some time and effort, but that was expected. > > We are responding to clients more quickly, almost never letting emails fall through the cracks, and have the reporting from Hiver to prove it. ----- ### "Easy & Straightforward = Hiver" — 5.0/5 > **Brandon** | *11 de setembro de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 8.0/10 > > **Vantagens**: I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email. > > **Desvantagens**: Some of the features that I would consider basic and should be included are only included in the paid version. > > Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs. ----- ### "The best tool to collaborate across teams of any size" — 5.0/5 > **Tom** | *13 de junho de 2026* | Alimentação e bebidas | Recommendation rating: 10.0/10 > > **Vantagens**: The ability for our customer service team to collaborate on emails. Turning our regular shared inbox into a ticket based environment > > **Desvantagens**: The price\! Although well worth the cost and its saved us countless hours and avoided emails slipping through the cracks - it is expensive. > > We started using hiver to manage our customer service emails in a company with many sub brands accross multiple domain emails and departments. With Hiver, we have completely eliminated missed emails, and emails that are "double responded". Hiver gives our team a clear picture of who is doing what. ----- ### "Abusive billing behavior" — 1.0/5 > **Marc** | *13 de agosto de 2025* | Museus e instituições | Recommendation rating: 1.0/10 > > **Vantagens**: Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface. > > **Desvantagens**: They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium. > > Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices. ----- ### "I liked it" — 4.0/5 > **Lexi** | *16 de abril de 2026* | Varejistas | Recommendation rating: 7.0/10 > > **Vantagens**: Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated > > **Desvantagens**: I didn't use it long enough to find cons to be honest. I think it was a good system for what it was. ----- Page: 1 / 7\ Seguinte: [Next page](https://www.capterra.pt/software/142975/hiver?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/142975/hiver) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data