--- description: Tudo sobre NABD System: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NABD System - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [NABD System](/software/142595/nabd) # NABD System Canonical: https://www.capterra.pt/software/142595/nabd Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/142595/nabd?page=2) > Um software de atendimento ao cliente flexível, em escala e fácil de usar, para oferecer suporte ao cliente omnicanal e automatizado pelo melhor preço. > > Verdict: Rated **4.6/5** by 38 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa NABD System? O NABD ajuda organizações de todos os tamanhos a oferecer excepcional suporte ao cliente. Desde startups até grandes empresas, todas selecionaram o NABD pela capacidade de expansão e recursos de automação. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 38 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: NABD - **Founded**: 2002 ## Commercial Context - **Preço inicial**: 30,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, francês, inglês, neerlandês, russo, ucraniano, árabe - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Egito, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - Acesso para Celular - Alerts/Escalation - Auditoria de problemas - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Comunicação multicanal - Contabilidade - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão de atribuições - Gestão de call centers - Gestão de filas - Gestão de tarefas - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Histórico de transcrições/chat - Imagem de marca personalizável - Macros e modelos de respostas - Monitoramento das redes sociais - Painel - Portal de autoatendimento - Priorização - Questionários e feedback - Rastreamento de edição - Rastreamento de interações - Relatórios e análise de dados - Roteamento automático - Third-Party Integrations ## Integrations (7 total) - Google Calendar - Google Drive - Meta for Business - Microsoft Excel - Microsoft Outlook - Microsoft Word - Twitter/X ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) ## Alternativas 1. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (986 reviews) 2. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3410 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1755 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inqui" — 4.0/5 > **Mohamed** | *26 de outubro de 2015* | Escritório executivo > > Excellent experience implementing and using NABD system Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast. Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products. Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap. ----- ### "A great product that helped us manage customers service requests efficiently and faster" — 5.0/5 > **Avaliador Verificado** | *18 de novembro de 2015* | Importação e exportação > > **Vantagens**: The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. > > **Desvantagens**: The dynamic report generator > > We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market. ----- ### "Our experience with the system" — 3.0/5 > **Mohamed** | *27 de fevereiro de 2019* | Serviços e tecnologia da informação | Recommendation rating: 2.0/10 > > **Vantagens**: online access ... customer portal.... > > **Desvantagens**: very complex... very slow... not flexible... ----- ### "We have a great experience both with NABD tool and the staff." — 5.0/5 > **Avaliador Verificado** | *15 de junho de 2017* | Jogos e cassinos | Recommendation rating: 10.0/10 > > **Vantagens**: Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively. > > **Desvantagens**: Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business. ----- ### "Nabd is a perfect website" — 5.0/5 > **Bella** | *22 de junho de 2016* > > **Vantagens**: Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps > > After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/142595/nabd?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/142595/nabd) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data