--- description: Tudo sobre ICE Click-to-Chat: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ICE Click-to-Chat - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/30797/live-chat/software) > [ICE Click-to-Chat](/software/142506/ice-chat) # ICE Click-to-Chat Canonical: https://www.capterra.pt/software/142506/ice-chat Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/142506/ice-chat?page=2) > O ICE Chat é uma solução repleta de recursos para atender às necessidades padrão, cobrindo todos os aspectos operacionais, além de ter uma interface gráfica do usuário (GUI, na sigla em inglês) ampla e baseada na internet. > > Verdict: Rated **4.8/5** by 16 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ICE Click-to-Chat? Centrais de atendimento/contato, qualquer site que tenha um bom fluxo de visitantes, organizações que precisam dar suporte a clientes on-line, sites de comércio eletrônico. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 16 Avaliações | | Praticidade | 4.9/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.9/5 | Based on overall reviews | | Recursos | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Etech Global Services - **Location**: Nacogdoches, EUA - **Founded**: 2003 ## Commercial Context - **Preço inicial**: 45,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Acesso para Celular - Autoresponders - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Formulário offline - Histórico de transcrições/chat - Imagem de marca personalizável - Relatórios e análise de dados - Segmentação geográfica - Third-Party Integrations - Transferências/encaminhamento ## Opções de suporte - Assistência 24/7 - Bate-papo ## Category - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) ## Alternativas 1. [WhatsApp](https://www.capterra.pt/software/180345/whatsapp) — 4.7/5 (16359 reviews) 2. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24103 reviews) 3. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1723 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews) 5. [Tidio](https://www.capterra.pt/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "Great product at a great price" — 5.0/5 > **Shabbir** | *17 de maio de 2018* | Hospitais e Saúde | Recommendation rating: 9.0/10 > > **Vantagens**: Ease of use and most of the functions work really well. It is easy to configure, and customizable based on our need > > **Desvantagens**: There are some features like dynamic dispositions that is still not available but it is not a deal breaker > > Ability to review detailed reports on where the chats get initiated, reason for chats, and detailed transcript for further data analysis. ----- ### "Easy and simple chat platform" — 5.0/5 > **Elza** | *1 de outubro de 2024* | Serviços ao consumidor | Recommendation rating: 10.0/10 > > **Vantagens**: It leads me direct to the point, I login and use it, simply that way. > > **Desvantagens**: I don't see any negative points on this platform. > > I can use the features that I commonly need when chatting with a customer, what gives me confidence doing my job without worrying about the system itself. ----- ### "ICE Chat Review" — 4.0/5 > **Marie** | *12 de março de 2019* | Telecomunicações | Recommendation rating: 7.0/10 > > **Vantagens**: Its easy to navigate. It is still new for me so I haven't had to do to much to get it down so far. > > **Desvantagens**: I would like to offer making claims for the customer online. I am not sure if that's a software issue or our security. > > So far I haven't had any issues. ----- ### "Overall great experience with a great product." — 5.0/5 > **Avaliador Verificado** | *21 de maio de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: The ease of use and the team of people to help and support us, the software easily integrated into our existing website. The reporting suite and the automatic email of every chat transcript let me keep an eye on every customer service interaction. > > **Desvantagens**: That we didn't have more customers use it, unfortunately our customer base did not have a lot of questions during their website sessions so we did not get a lot of chats. > > Better understanding of our customer base ----- ### "Great platform that has helped with our continued growth\!" — 5.0/5 > **Carolyn** | *18 de maio de 2018* > > **Vantagens**: 1. The ease of use for changing agents, skills, etc. 2. When I do have an issue, the ICE team provides updates and a quick response 3. Functionality of the system 4. Updates from the team when they are making changes, having outages, etc. > > **Desvantagens**: I find the system to be somewhat limited on specific reports. Also, it seems like not all data is always available as to where the customer is from, IP address, etc. This helps us when pulling historical, analytical information. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/142506/ice-chat?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/142506/ice-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data