--- description: Tudo sobre Ricochet360: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ricochet360 - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Ricochet360](/software/141932/ricochet) # Ricochet360 Canonical: https://www.capterra.pt/software/141932/ricochet Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/141932/ricochet?page=2) > Nossos produtos incluem: discagem automática, sistema de telefonia na nuvem, discador progressivo, gestão de leads e gestão de leads e e-mail, além de automação de marketing por SMS e e-mail. > > Verdict: Rated **4.8/5** by 82 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Ricochet360? O Ricochet360 é a plataforma completa de automação de marketing e vendas, ideal para PMEs e grandes empresas que buscam dimensionar suas operações de vendas com eficiência. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 82 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.8/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Ricochet360 - **Founded**: 2009 ## Commercial Context - **Preço inicial**: 24,00 US$ - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Automação de marketing - Banco de dados do cliente - CRM - Campanhas gota a gota - Captura de leads - Comunicação multicanal - Discador automático - Discador preditivo - Distribuição automática de chamadas - Distribuição de leads - Geração de leads - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de listas - Gestão da atividade de vendas - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de listas de chamadas - Gestão de modelos - Gestão de tarefas - Gestão do desempenho - Gestão do fluxo de trabalho - Gestão do pipeline - Gestão do pipeline de vendas - IVR - Identificador de chamadas - Indicadores de desempenho - Marketing de multicanal - Marketing por e-mail - Marketing social - Painel - Painel de atividades - Para o setor de seguro - Qualificação de leads - ROI Tracking - Rastreamento de conversão - Rastreamento de interações - Rastreamento de palavras chave - Registro de chamadas - Relatório de chamadas - Relatórios de vendas - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Segmentação - Segmentação de leads - Third-Party Integrations - Transferência de chamadas ... and 15 more features ## Integrations (12 total) - Constant Contact - Drupal - Google Sheets - Lead Manager & CRM - LinkedIn for Business - Meta for Business - Salesforce Marketing Cloud - SendGrid - Twitter/X - Velocify - WordPress - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) - [Ferramentas de Automação de Marketing](https://www.capterra.pt/directory/6/marketing-automation/software) - [Sistemas de Automação de Vendas](https://www.capterra.pt/directory/12/sales-force-automation/software) - [Software de Dinamização de Vendas](https://www.capterra.pt/directory/30798/sales-enablement/software) ## Alternativas 1. [Zoho CRM](https://www.capterra.pt/software/155928/zoho-crm) — 4.3/5 (7003 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.pt/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 3. [HubSpot CRM](https://www.capterra.pt/software/152373/hubspot-crm) — 4.5/5 (4491 reviews) 4. [Kylas Sales CRM](https://www.capterra.pt/software/210630/kylas) — 4.8/5 (627 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18812 reviews) ## Avaliações ### "Robust Software with a learning curve" — 5.0/5 > **Nik** | *9 de junho de 2020* | Seguros | Recommendation rating: 8.0/10 > > **Vantagens**: Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem. > > **Desvantagens**: There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes. > > Overall, Ricochet is the top of it's class compared to other dialers. ----- ### "In my humble opinion..." — 5.0/5 > **Amanda** | *21 de abril de 2025* | Seguros | Recommendation rating: 10.0/10 > > **Vantagens**: I really like how easy it is to get support when we're just starting to use the system. We've not had ANY tech issues, just process questions. Everyone has been so patient with our team. They not only answer our questions, but show us other tips that can help make our team efficient. Shout out to \[sensitive content hidden\]. Both were super helpful each time. Thanks so much guys\!\! > > **Desvantagens**: The interoffice chat has a lot of features that I miss from other platforms. It's not easy to find group chats. We can't react to messages (likes, hearts, thumbs up, etc). There aren't GIFs (our agency likes to have fun). It would also be neat if we could video chat within the office or go to little breakout rooms within the team. We have that with another platform, but I really like how Ricochet's goal is to be an all in one solution. > > So far, it's been a really nice experience. The support is my favorite part as well as the way the system has our agents reaching out to our prospects. ----- ### "Ricochet 360 review" — 3.0/5 > **Avaliador Verificado** | *20 de maio de 2022* | Bancos | Recommendation rating: 3.0/10 > > **Vantagens**: Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time. > > **Desvantagens**: Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system. > > We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce. ----- ### "Chief Dev Officer" — 5.0/5 > **Daniel** | *11 de abril de 2025* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: ease of use and the visual is not crowded > > **Desvantagens**: Does not seem to have the ability to forward calls to my cell phone for returned calls (like when I am on Lunch or out of office, after hours etc) > > Was great first demo and 101 call was very straight forward. \[sensitive content hidden\] was amazing and took her time to make sure I understood the content. ----- ### "Amazing Service team\!" — 5.0/5 > **Mia** | *22 de abril de 2025* | Seguros | Recommendation rating: 10.0/10 > > **Vantagens**: \[sensitive content hidden\] - Very sweet and helpful\! She was able to assist me with my call issue\! > > **Desvantagens**: No cons\! > > Very smooth program easy to track leads\! Great customer support\! ----- Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/141932/ricochet?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/141932/ricochet) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data