--- description: Tudo sobre Ricochet360: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ricochet360 - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [Ricochet360](/software/141932/ricochet) # Ricochet360 Canonical: https://www.capterra.pt/software/141932/ricochet Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/141932/ricochet?page=2) > Nossos produtos incluem: discagem automática, sistema de telefonia na nuvem, discador progressivo, gestão de leads e gestão de leads e e-mail, além de automação de marketing por SMS e e-mail. > > Verdict: Rated **4.8/5** by 82 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Ricochet360? O Ricochet360 é a plataforma completa de automação de marketing e vendas, ideal para PMEs e grandes empresas que buscam dimensionar suas operações de vendas com eficiência. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 82 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.8/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Ricochet360 - **Founded**: 2009 ## Commercial Context - **Preço inicial**: 24,00 US$ - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Armazenamento de documentos - Automação de marketing - Banco de dados do cliente - CRM - Campanhas gota a gota - Captura de leads - Discador automático - Discador preditivo - Distribuição automática de chamadas - Geração de leads - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de listas - Gestão da atividade de vendas - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de listas de chamadas - Gestão de modelos - Gestão de tarefas - Gestão do desempenho - Gestão do fluxo de trabalho - Gestão do pipeline - Gestão do pipeline de vendas - IVR - Identificador de chamadas - Indicadores de desempenho - Lead Nurturing - Marketing de multicanal - Marketing por e-mail - Marketing social - Painel - Para o setor de seguro - Qualificação de leads - ROI Tracking - Rastreamento de conversão - Rastreamento de interações - Registro de chamadas - Relatório de chamadas - Relatórios de vendas - Relatórios e análise de dados - Relatórios personalizáveis - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Segmentação - Segmentação de leads - Sistema de calendário ou lembretes - Third-Party Integrations - Transferência de chamadas ... and 15 more features ## Integrations (14 total) - Constant Contact - Drupal - Google Sheets - Lead Manager - Lead Manager & CRM - LinkedIn for Business - Mailchimp - Meta for Business - Salesforce Marketing Cloud - SendGrid - Twitter/X - Velocify - WordPress - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software) - [Ferramentas de Automação de Marketing](https://www.capterra.pt/directory/6/marketing-automation/software) - [Sistemas de Automação de Vendas](https://www.capterra.pt/directory/12/sales-force-automation/software) - [Software de Dinamização de Vendas](https://www.capterra.pt/directory/30798/sales-enablement/software) ## Alternativas 1. [Zoho CRM](https://www.capterra.pt/software/155928/zoho-crm) — 4.3/5 (6969 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.pt/software/204998/bigin-by-zoho-crm) — 4.7/5 (727 reviews) 3. [HubSpot CRM](https://www.capterra.pt/software/152373/hubspot-crm) — 4.5/5 (4455 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18771 reviews) 5. [Kylas Sales CRM](https://www.capterra.pt/software/210630/kylas) — 4.8/5 (573 reviews) ## Avaliações ### "Robust Software with a learning curve" — 5.0/5 > **Nik** | *9 de junho de 2020* | Seguros | Recommendation rating: 8.0/10 > > **Vantagens**: Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem. > > **Desvantagens**: There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes. > > Overall, Ricochet is the top of it's class compared to other dialers. ----- ### "In my humble opinion..." — 5.0/5 > **Amanda** | *21 de abril de 2025* | Seguros | Recommendation rating: 10.0/10 > > **Vantagens**: I really like how easy it is to get support when we're just starting to use the system. We've not had ANY tech issues, just process questions. Everyone has been so patient with our team. They not only answer our questions, but show us other tips that can help make our team efficient. Shout out to \[sensitive content hidden\]. Both were super helpful each time. Thanks so much guys\!\! > > **Desvantagens**: The interoffice chat has a lot of features that I miss from other platforms. It's not easy to find group chats. We can't react to messages (likes, hearts, thumbs up, etc). There aren't GIFs (our agency likes to have fun). It would also be neat if we could video chat within the office or go to little breakout rooms within the team. We have that with another platform, but I really like how Ricochet's goal is to be an all in one solution. > > So far, it's been a really nice experience. The support is my favorite part as well as the way the system has our agents reaching out to our prospects. ----- ### "Ricochet 360 review" — 3.0/5 > **Avaliador Verificado** | *20 de maio de 2022* | Bancos | Recommendation rating: 3.0/10 > > **Vantagens**: Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time. > > **Desvantagens**: Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system. > > We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce. ----- ### "Chief Dev Officer" — 5.0/5 > **Daniel** | *11 de abril de 2025* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: ease of use and the visual is not crowded > > **Desvantagens**: Does not seem to have the ability to forward calls to my cell phone for returned calls (like when I am on Lunch or out of office, after hours etc) > > Was great first demo and 101 call was very straight forward. \[sensitive content hidden\] was amazing and took her time to make sure I understood the content. ----- ### "A Smooth Transition" — 5.0/5 > **Gionina** | *11 de abril de 2025* | Seguros | Recommendation rating: 10.0/10 > > **Vantagens**: EASE OF USE compared to the platform we are currently utilizing. > > **Desvantagens**: Not certain yet if there will be any, the automatic saving feature may be a con, we'll see. > > Training with \[sensitive content hidden\] A. was very smooth \& relaxing actually. \[sensitive content hidden\] was very thorough. Excited to get started\! ----- Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/141932/ricochet?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/141932/ricochet) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data