--- description: Tudo sobre CallRail: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallRail - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Programas de Gravação de Ligações](/directory/30533/call-recording/software) > [CallRail](/software/141829/callrail) # CallRail Canonical: https://www.capterra.pt/software/141829/callrail Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/141829/callrail?page=2) > CallRail é um aplicativo de autoatendimento intuitivo, que permite que os profissionais de marketing orientados a dados acompanhem as chamadas de marketing online e offline. > > Verdict: Rated **4.5/5** by 173 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa CallRail? CallRail é perfeito para agências de marketing, profissionais de marketing orientados a dados, empresas com várias unidades, proprietários de pequenas empresas e qualquer pessoa que se preocupa com chamadas. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 173 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CallRail - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 55,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, Estados Unidos, Reino Unido ## Recursos - Análise de dados preditiva - Ações ativadas por eventos - Captura de leads - Distribuição de leads - Geração de leads - Gestão de call centers - Gestão do fluxo de trabalho - Gravação - Gravação de chamadas - IVR - Identificador de chamadas - Indicadores de desempenho - Integração de telefonia por computador - Mensagens por voz - Monitoração de chamadas - Qualificação de leads - Rastreamento de chamadas - Rastreamento de conversão - Rastreamento de interações - Rastreamento de palavras chave - Relatório de chamadas - Roteamento de chamadas - Segmentação de leads - Transcrição de chamadas - Transferência de arquivos - Transferência de chamadas ## Integrations (17 total) - Acquisio - Google Data Studio - HubSpot CRM - HubSpot Marketing Hub - Kenshoo Infinity Suite - Kissmetrics - Marin Software - Meta for Business - Mixpanel - Pipeline CRM - Salesforce Marketing Cloud - Salesforce Sales Cloud - Slack - Unbounce - VWO Testing ... and 2 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Programas de Gravação de Ligações](https://www.capterra.pt/directory/30533/call-recording/software) ## Categorias relacionadas - [Programas de Gravação de Ligações](https://www.capterra.pt/directory/30533/call-recording/software) - [Software de Controle de Chamadas](https://www.capterra.pt/directory/30901/call-tracking/software) - [Conversação inteligente](https://www.capterra.pt/directory/34395/conversation-intelligence/software) - [Software de Gestão de Leads](https://www.capterra.pt/directory/30017/lead-management/software) - [Sistemas de Telefonia](https://www.capterra.pt/directory/30084/telephony/software) ## Alternativas 1. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (916 reviews) 2. [CTM](https://www.capterra.pt/software/152004/call-tracking-software) — 4.7/5 (158 reviews) 3. [JustCall](https://www.capterra.pt/software/157853/justcall) — 4.1/5 (224 reviews) 4. [Five9](https://www.capterra.pt/software/132405/five9) — 4.2/5 (481 reviews) 5. [RingEX](https://www.capterra.pt/software/132178/ringcentral-mvp) — 4.2/5 (1202 reviews) ## Avaliações ### "Highly Recommend CallRail to All Clients" — 5.0/5 > **Ashley** | *18 de dezembro de 2024* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: Helps tremendously to track leads and create unique phone numbers for each campaign > > **Desvantagens**: It can't capture everything, but it is not necessarily a direct fault of this system > > very highly recommended and is a staple to our company and our clients ----- ### "Great Option for smaller Call Centers" — 5.0/5 > **Sean** | *13 de novembro de 2025* | Hospitais e Saúde | Recommendation rating: 9.0/10 > > **Vantagens**: I loved CallRail's simplicity. While it may not have all the bells and whistles of a major platform, it's simplicity allows it to be the perfect option for an entry level business needing a solid call platform. > > **Desvantagens**: My disclaimer is that I haven't used CallRail in over a year, but when I did use them, they had limited reporting options. One key insight I needed was into individual rep performance, which CallRail did not provide. > > I used CallRail for many years before my call center outgrew what they offered. That being said, I would absolutely recommend CallRail to a smaller center that isn't looking for a call platform so big that it can be cumbersome. CallRail was simplistic, cost effective, and had many perks that other smaller platforms did not do as well at (think phone trees/IVR customization, marketing number pools, high level reporting) ----- ### "Aggressive company" — 1.0/5 > **Billy** | *17 de julho de 2023* | Construção | Recommendation rating: 0.0/10 > > **Vantagens**: I liked that they could automatically label calls based off what people are saying > > **Desvantagens**: The accuracy of what was said versus what the system labeled. Truly, the reason for this review is because after 4 years of loyal use of their system our company grew and needed a more comprehensive call management company. After ending our account with call rail we had a need to run a report on calls. Call rail informed me that they have all of our data but that unless we sign back up for their service we cannot have it. I never considered that years ago when hiring them. I assumed our data would always be our data. > > My overall experience is that their system is in need of improvements and their business practice is aggressive and not aimed at helping their customer. ----- ### "Powerful Call and SMS Tracking with Scalable Pricing" — 4.0/5 > **Christine** | *24 de fevereiro de 2026* | Artes e artesanato | Recommendation rating: 9.0/10 > > **Vantagens**: What I like most about CallRail is how it ties calls and SMS directly to marketing results. The call management tools, recordings, and quality tracking make it easy to improve performance while knowing exactly which campaigns drive real leads. > > **Desvantagens**: What I liked least about CallRail is that pricing model. For smaller teams, the cost can scale faster than expected if you’re running multiple campaigns. ----- ### "Fantastic Ad-Referred Calls Tracking" — 5.0/5 > **Irene** | *25 de novembro de 2025* | Serviços financeiros | Recommendation rating: 9.0/10 > > **Vantagens**: They provide fantastic ad-referred tracking—not only in real time but also if the client calls back later. > > **Desvantagens**: Their subscription plans are ok—could be a tad more affordable. They are a little hard to understand. > > Overall we use it to track our ad-referred calls—Google, Facebook and Bing ads. It’s helped us accurately track it. ----- Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/141829/callrail?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/141829/callrail) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data