---
description: Tudo sobre AppBase DCM & BPM Platform: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: AppBase DCM & BPM Platform - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Software de Gestão de Processos de Negócios](/directory/30010/business-process-management/software) > [AppBase DCM & BPM Platform](/software/141073/appbase-dcm-bpm-platform)

# AppBase DCM & BPM Platform

Canonical: https://www.capterra.pt/software/141073/appbase-dcm-bpm-platform

> A Eccentex fornece uma plataforma baixo-código que permite que marcas e governos desenvolvam rapidamente aplicativos digitais poderosos.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa AppBase DCM & BPM Platform?

Todas as indústrias. Junte-se a organizações em todo o mundo em telecomunicações, varejo, finanças, seguros, público e governo e serviços públicos.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **5.0/5** | 3 Avaliações |
| Praticidade | 4.3/5 | Based on overall reviews |
| Suporte ao cliente | 5.0/5 | Based on overall reviews |
| Relação qualidade/preço | 4.7/5 | Based on overall reviews |
| Recursos | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Eccentex
- **Founded**: 2007

## Commercial Context

- **Preço inicial**: 120,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop)
- **Idiomas**: alemão, chinês, espanhol, francês, hebraico, inglês, italiano, neerlandês, português, russo, ucraniano
- **Available Countries**: Alemanha, Argentina, Arábia Saudita, Austrália, Bolívia, Brasil, Bélgica, Canadá, Catar, Cazaquistão, Chile, China, Chipre, Chéquia, Colômbia, Coreia do Sul, Costa Rica, Croácia, Dinamarca, Egito and 61 more

## Recursos

- Agendamento de plantão
- Alertas/notificações
- Ambiente de desenvolvimento integrado
- Arrastar e soltar
- Automatização de processos e fluxos de trabalho
- Automação dos processos comerciais
- Ações corretivas e preventivas (CAPA)
- Banco de dados do cliente
- Bate-papo/Mensagens instantâneas
- Comentários/notas
- Compartilhamento de arquivos
- Comunicação multicanal
- Conectores de dados
- Configuração do fluxo de trabalho
- Controle de horas
- Desenvolvimento de aplicativos web/mobile
- Editor gráfico de fluxo de trabalho
- Emissão de permissões
- Ferramentas de colaboração
- Geração de relatórios de incidentes
- Gerenciamento da implantação
- Gerenciamento de contatos
- Gerenciamento de metadados
- Gestão da base de conhecimento
- Gestão de atribuições
- Gestão de calendários
- Gestão de formulários
- Gestão de incidentes
- Gestão de integrações
- Gestão de leads
- Gestão de prazos
- Gestão de tíquetes
- Gestão do fluxo de trabalho
- Gestão financeira
- Governança de dados
- Gravação de chamadas
- Interface gráfica do usuário
- Modelagem de processos & Design
- Modelagem visual
- Múltiplas fontes de dados
- Para governo
- Plataforma no-code
- Portal de autoatendimento
- Priorização
- Rastreamento de interações
- Relatórios e análise de dados
- Seguimento de status
- Sub-Task Management
- Suporte do cliente
- Task Editing

... and 41 more features

## Integrations (10 total)

- Abby
- ArcGIS
- ChatGPT
- GENESYS
- IBM Maximo Application Suite
- Maximo
- Microsoft Azure
- Microsoft Exchange
- Salesforce Service Cloud
- Twilio

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Gestão de Processos de Negócios](https://www.capterra.pt/directory/30010/business-process-management/software)

## Categorias relacionadas

- [Software de Gestão de Processos de Negócios](https://www.capterra.pt/directory/30010/business-process-management/software)
- [Programas para Desenvolver Aplicativos](https://www.capterra.pt/directory/30082/application-development/software)
- [Software de Gestão de Incidentes](https://www.capterra.pt/directory/31332/incident-management/software)
- [Sistemas CRM](https://www.capterra.pt/directory/2/customer-relationship-management/software)
- [Ferramentas de Gestão de Tarefas](https://www.capterra.pt/directory/10030/task-management/software)

## Alternativas

1. [Caspio](https://www.capterra.pt/software/137206/caspio) — 4.6/5 (249 reviews)
2. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (986 reviews)
3. [Airtable](https://www.capterra.pt/software/146652/airtable) — 4.6/5 (2224 reviews)
4. [Quickbase](https://www.capterra.pt/software/157262/quickbase) — 4.4/5 (327 reviews)
5. [kintone](https://www.capterra.pt/software/143607/kintone) — 4.7/5 (153 reviews)

## Avaliações

### "Dynamic case management" — 5.0/5

> **Grant** | *19 de outubro de 2023* | Resolução de conflitos alternativa | Recommendation rating: 9.0/10
> 
> **Vantagens**: The ability to create complex workflows that track a dedicated business process and have different tasks occur in parrallel.  Presentation layer and object model is easy to configure and change which allows for rapid implementation of new work streams.
> 
> **Desvantagens**: Lack of a customer facing portal module that can be built using the same AppBase platform.
> 
> We've been using the AppBase DCM platform for several years and it's allowed us to implement new schemes and services quickly as our business has grown.  The support from Eccentex is second to none and they give us full confidence that our system will be available and secure.

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### "Deployment of solution with Genesys Cloud" — 5.0/5

> **Joshua** | *31 de outubro de 2023* | Telecomunicações | Recommendation rating: 9.0/10
> 
> **Vantagens**: We use the AppBase solution to integrate with our Genesys Cloud solution.Eccentex have developed a fully feature rich solution which helps close some of the significant Genesys Cloud e-mail solution limitations.I'm a big fan of the customer relationship as well. If I have a problem, I know who I can contact to get it fixed as quick as possible. They're a real customer focused company.
> 
> **Desvantagens**: As a customer, everyone has the view that turnaround time could be improved. When a new feature is delivered in 30 days versus your feeling that something should be done in 7 days. It takes time to introduce new features or bug releases, which can be frustrating when you're dealing with customers, however I understand the product lifecycle and can't hold this against them.
> 
> Our overall view of Eccentex, and their core platform functionality is very positive.I appreciate everything they've done for our company, even to the point they consider the most "absurd" product feature recommendations into their roadmap.

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### "Great case management tool and powerful low code platform" — 5.0/5

> **Avaliador Verificado** | *5 de março de 2018* | Recommendation rating: 9.0/10
> 
> **Vantagens**: We use Eccentex platform to build incident case management for public safety.  Our solution provides two types cases - incident and service requests (patient transportation, blood delivery).  Our incident case type is extremely complex, highly customized by Eccentex and our team for our needs. Service requests are based on more generic case templates provided by a vendor. Solution flexibility is crucial for us. We need the ability to configure and implement changes in case procedures, business rules and forms on the fly as soon as possible. We have found Eccentex to be well suited to all mentioned above.
> 
> **Desvantagens**: Quality and completeness of product documentation is acceptable but could be improved. And parallel development on the same piece of code can be also sometimes challenging
> 
> Great platform to build a wide range of application, rapid prototyping, and development

## Links

- [View on Capterra](https://www.capterra.pt/software/141073/appbase-dcm-bpm-platform)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/141073/appbase-dcm-bpm-platform> |
| de-AT | <https://www.capterra.at/software/141073/appbase-dcm-bpm-platform> |
| de-CH | <https://www.capterra.ch/software/141073/appbase-dcm-bpm-platform> |
| en | <https://www.capterra.com/p/141073/AppBase-DCM-BPM-Platform/> |
| en-AE | <https://www.capterra.ae/software/141073/appbase-dcm-bpm-platform> |
| en-AU | <https://www.capterra.com.au/software/141073/appbase-dcm-bpm-platform> |
| en-CA | <https://www.capterra.ca/software/141073/appbase-dcm-bpm-platform> |
| en-GB | <https://www.capterra.co.uk/software/141073/appbase-dcm-bpm-platform> |
| en-IE | <https://www.capterra.ie/software/141073/appbase-dcm-bpm-platform> |
| en-IL | <https://www.capterra.co.il/software/141073/appbase-dcm-bpm-platform> |
| en-IN | <https://www.capterra.in/software/141073/appbase-dcm-bpm-platform> |
| en-NZ | <https://www.capterra.co.nz/software/141073/appbase-dcm-bpm-platform> |
| en-SG | <https://www.capterra.com.sg/software/141073/appbase-dcm-bpm-platform> |
| en-ZA | <https://www.capterra.co.za/software/141073/appbase-dcm-bpm-platform> |
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| es-AR | <https://www.capterra.com.ar/software/141073/appbase-dcm-bpm-platform> |
| es-CL | <https://www.capterra.cl/software/141073/appbase-dcm-bpm-platform> |
| es-CO | <https://www.capterra.co/software/141073/appbase-dcm-bpm-platform> |
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| es-PE | <https://www.capterra.pe/software/141073/appbase-dcm-bpm-platform> |
| pt | <https://www.capterra.com.br/software/141073/appbase-dcm-bpm-platform> |
| pt-PT | <https://www.capterra.pt/software/141073/appbase-dcm-bpm-platform> |

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