Quem usa AutoServe1?
AutoServe1 is designed for dealership service repair centers and aftermarket shops who want to digitize their vehicle inspections.. AutoServe1 is NOT a dealer management or shop management system.
O que é AutoServe1?
Digital Vehicle Inspection Software for dealerships and aftermarket service repair shops. Autoserve1 provides detailed reports sent through text, including photo/video implementation & 50 point inspection checklists. The best software to increase average repair orders, improve workflow, and build custom inspection checklists for your services. Most importantly, build trust with customers as they see exactly what mechanics see with intuitive images and video explaining just why service is needed.
AutoServe1 - Informação
Fundada em 2010
AutoServe1 - Preços
AutoServe1 não possui versão gratuita nem versão de teste grátis. Veja mais informações sobre preços do AutoServe1 abaixo.
Recursos do AutoServe1
AutoServe1 - Avaliações
Exibindo 5 de 43 avaliações
Avaliado em 29/03/2018
Autoserve helps gain customer trust from the drop, with visual proof for the customer to see.
Comentários: Increased ticket average and overall sales. The program isn't utilized as much on waiting customers because we can take them to their vehicle and show them. But it certainly eliminates any question
Vantagens: The capability of loading pics and videos, and it's easily accessible from any computer. It also eliminates the paper checklist that get dirty/greasy/oily. Customers can keep the report in their email for life rather than searching for "that report" the dealer gave them.
Desvantagens: Videos must be kept to a minimum and most smart phones wont display report. The program glitches at times, or site is down, or pics wont load (but we've corrected that as of lately).
Avaliado em 05/04/2018
Very good overall, ocaissional slow downs cause some frustrations
Vantagens: The reports that are sent to customer's are very professional and well received. We are able to easily document our findings with pictures and graphics. The organized format for conducting the inspections leads to a more thorough vehicle inspection and additional opportunities for sales.
Some of our cons are not entirely the software's fault. One issue we have is the photos virtually always have to be rotated to have the correct orientation, an annoying detail that slows down the process. This may be a hardware compatability issue according to one of the support people I dealt with early on, but annoying never the less.
We have trouble with buy in from our techs on performing the inspections, and this has been our biggest struggle. Additional videos geared towards the techs on how to effectively photograph different findings, such as worn pads, etc. would be helpful. Some of our techs feel the program slows them down, however we have tried to reinforce to them that slowing down and being more thorough in the inspection process is the goal, and "the old way" was flawed too, but this has been a tough sell.
Additional graphics and animations on tires would be helpful, perhaps with different irregular wear patterns demonstrated
Avaliado em 19/07/2016
Comentários: It's simple and easy to use. AutoServe1 lets us be completely transparent to the customers which is a huge thing in this industry. To the customer It lets them see everything thats going on with their can and eliminates all speculation. It even works great for the small stuff and it all adds up. We have a target ticket price of 2.3 labor hours per ticket. So if you want to sell a customer a fuel filter because his fuel filter is rusted horribly and he says, "Well I don't know anything about fuel filters and my car seems to be driving fine." Then you show him a picture of it, and he says "Oh My Gosh I do need that!" Now you just raised your ticket price another .7, In our area, since we are close to a lot of colleges, AutoServe1 works really well to help us communicate with the parents of the kids who are brining in their cars. The parents are all over the country but we can send them the pictures and videos by email and text about what needs to be fixed and they can make the decision to go ahead
Avaliado em 18/05/2018
One way integration is tough especially since other companies are figuring it out
Vantagens: The layout of services viewed by the customer is very user friendly. Wish AutoServe could come out with a work flow like AutoVitals currently has. Additionally, I would like more customer data and when viewing our data we can't print out without making font super small.
Desvantagens: one way integration/not compatible with RO Writer, slow uptake of pictures making inspections timely.
Avaliado em 02/04/2018
We have enjoyed using Autoserve1 for the past 4 years
Comentários: We get to open doors that people think are always closed.
Vantagens: The thing that we enjoy the most from the Autoserve1 inspections is that what is emailed or texted to our guest is easy to open and easy to read into. We have looked at so of the other platforms and continue to agree that this gives a ton of information and is easy to guide through.
Desvantagens: That thing that gets the most talked about is how pictures and videos some times do not come through. Our facility is top notch when it comes to WiFi coverage and it seems to be a software issue most of the time.