--- description: Tudo sobre ReviewTrackers: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ReviewTrackers - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Reputação](/directory/30750/reputation-management/software) > [ReviewTrackers](/software/140801/reviewtrackers) # ReviewTrackers Canonical: https://www.capterra.pt/software/140801/reviewtrackers Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/140801/reviewtrackers?page=2) > Software que ajuda as empresas a gerenciar e responder a avaliações, aumentar as classificações e rankings e descobrir os principais insights de clientes. > > Verdict: Rated **4.7/5** by 172 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa ReviewTrackers? Setores de saúde, restaurantes, automóveis, varejo, finanças, seguros e hotelaria são apenas alguns dos muitos setores atendidos. Cadastre-se hoje mesmo para uma avaliação gratuita e comece em minutos\! ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 172 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: InMoment ## Commercial Context - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Anguila, Antígua e Barbuda, Argentina, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize, Bermudas, Bielorrússia and 154 more ## Recursos - API - Alertas/notificações - Análise da concorrência - Análise de dados visual - Análise de sentimentos - Análise de tendências - Análise de texto - Automatização de processos e fluxos de trabalho - Coleta de dados de multicanal - Compartilhamento social - Comunicação multicanal - Estrutura de pesquisas CSAT - Estrutura de pesquisas NPS - Formulários personalizáveis - Gerenciamento de comentários negativos - Gerenciamento de e-mails - Gestão da comunicação - Gestão da reputação - Gestão de avaliações - Gestão de campanhas - Gestão de dados do consumidor - Gestão de experiência do cliente - Gestão de listas - Gestão de pesquisas/enquetes - Gestão de respostas - Gestão do fluxo de trabalho - Importação/exportação de dados - Indicadores de desempenho - Integração de redes sociais - Mensagens de SMS - Monitoramento - Monitoramento das redes sociais - Monitoramento de reclamações - Monitoramento de revisões - Notificação de avaliações - Painel - Painel de atividades - Pesquisa e filtro - Questionários e feedback - Rastreamento de engajamento - Rastreamento de marca - Rastreamento de palavras chave - Rastreamento de retenções - Real-Time Analytics - Relatórios e análise de dados - Relatórios e estatística - Review Sharing - Segmentação de clientes - Solicitação de avaliação - Visualização de dados ... and 6 more features ## Integrations (7 total) - Brandwatch - Google My Business Review Manager - Hootsuite - OpenTable - Tableau - Talkwalker - Zapier ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone ## Category - [Software de Gestão de Reputação](https://www.capterra.pt/directory/30750/reputation-management/software) ## Categorias relacionadas - [Software de Gestão de Reputação](https://www.capterra.pt/directory/30750/reputation-management/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.pt/directory/31024/review-management/software) - [Software para Retenção de Clientes](https://www.capterra.pt/directory/34255/customer-retention/software) - [Ferramentas de Social Listening](https://www.capterra.pt/directory/33397/social-listening-tools/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) ## Alternativas 1. [Text Request](https://www.capterra.pt/software/167015/text-request) — 4.6/5 (1193 reviews) 2. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1758 reviews) 3. [Birdeye](https://www.capterra.pt/software/152997/birdeye) — 4.7/5 (703 reviews) 4. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [Wati](https://www.capterra.pt/software/204314/wati) — 4.6/5 (203 reviews) ## Avaliações ### "Simplicity is key" — 5.0/5 > **Brett** | *12 de dezembro de 2018* | Imobiliárias | Recommendation rating: 10.0/10 > > **Vantagens**: -Ease of use encourages buy-in -Support is there -Trending keywords and platforms, a snapshot of performances, current month performance vs. previous, etc. > > **Desvantagens**: Custom reporting and additional competitors that match our industry. However, they are constantly rolling out new reporting and engaging the customer on what WE want to increase company-specific benchmarks. Also, they haven't yet overpromised and underdelivered. > > Team is incredibly responsive. As platforms such as Facebook, Google and Yelp continue to make changes to their policies (which feels like every day) their ability to clearly explain and flexibility of their own platform is very helpful to continue to grow our brand online. ----- ### "A good simple & basic product for people looking for easy reputation management" — 4.0/5 > **Maria** | *11 de outubro de 2019* | Hospitais e Saúde | Recommendation rating: 9.0/10 > > **Vantagens**: This product is very user friendly. It was everything that you need for tracking your brands reputation online, but presents it in a simple and user friendly way. You are able to select the different sites that you want to monitor reviews, set up alerts based on certain specifications and respond to all reviews in a log format. For someone that owns multiple different brands/businesses, this is a quality \& scalable solution to monitoring reviews. > > **Desvantagens**: The customer service could be better and the analytics platform could be a bit more sophisticated. But overall, I think the bag for your buck is good with this product. > > I've had a positive experience. My team uses this tool regularly and we don't plan on switching any time soon. ----- ### "Basic review management" — 3.0/5 > **Avaliador Verificado** | *3 de fevereiro de 2022* | Hospitais e Saúde | Recommendation rating: 6.0/10 > > **Vantagens**: ReviewTrackers did what the name implies: tracked and reported on review volume, so that we could see what our customers were saying about us. The out-of-the-box product was very easy to implement, simple to learn, and easy to use. > > **Desvantagens**: Unfortunately, the reporting and monitoring interfaces were somewhat bleak at the time, and were not as visual or supportive as we would have expected. In addition the product was not as dynamic as we'd hoped. It simply curated and shared reviews as we received them, with little opportunity for customized or segmented reporting. Also, there was a very low level of customer service intervention. Our hospitals want to be able to respond to reviews with a local voice, with local perspectives. We were basically told this wasn't supported. ----- ### "Super Helpful\!" — 5.0/5 > **Cameron** | *20 de dezembro de 2019* | Hotelaria | Recommendation rating: 9.0/10 > > **Vantagens**: Makes it easy for all of our managers across all of our properties to access and respond to reviews. The dashboard is also great for monitoring all the reviews we get across all platforms. The alert system is super helpful when wanted to respond immediately to those negative reviews\! Finally exporting reviews for weekly reports has never been easier > > **Desvantagens**: Not being able to directly respond to some sources without leaving ReviewTrackers (TripAdvisor) Not all review status change automatically when responded outside of ReviewTrackers. > > Makes grabbing review data for reports 10x easier\! Also love having 1 place for all our reviews over all our properties making it much easier to monitor. ----- ### "Keeping current with Google Reviews" — 4.0/5 > **Doug** | *12 de setembro de 2022* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 8.0/10 > > **Vantagens**: It gives us fairly quick updates on Google reviews. This is needed in our industry to fix issues with our customers immediately. > > **Desvantagens**: I wish there was an easier way to create a campaign to entice our customers to post positive reviews when they've had a great experience. > > Good experience so far. ----- Page: 1 / 8\ Seguinte: [Next page](https://www.capterra.pt/software/140801/reviewtrackers?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/140801/reviewtrackers) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data