18 anos ajudando empresas portuguesas
a escolherem o melhor software
Conheça Pabau
Pabau é um aplicativo completo de gestão de consultórios usado por centenas de profissionais da saúde no Reino Unido. Gerencie agendas, anotações de tratamento, faturas, pagamentos, marketing e muito mais. Funciona muito bem para todos os tamanhos, de equipes grandes a médicos individuais e qualquer coisa intermediária.
Quem usa Pabau?
Pabau é um aplicativo completo de gestão de consultórios usado por centenas de profissionais da saúde ao redor do mundo.
Está em dúvida sobre o Pabau?
Compare com uma alternativa popular

Pabau
Avaliações do Pabau

Pabau to the rescue.
Comentários: It is very good and it provides the flexibility to adapt for my business.
Vantagens:
I like that is has the flexibility to adapt to my business .
Desvantagens:
There are some customizable features that should be avaiable.
Streamlined and Efficient – A Must-Have for Any Clinic!
Vantagens:
Pabau has been an incredible addition to our clinic operations. The ability to book appointments effortlessly, securely manage patient data, and track their entire journey has been a game-changer. It’s user-friendly, intuitive, and makes our day-to-day tasks so much more organized. Our team and clients love the smooth experience! Pabau truly helps us provide exceptional care without the administrative stress.
Desvantagens:
Nothing - set up process is easy and full support is provided!
Pabau for an Aesthetic Clinic
Comentários: The onboarding process was very slow for a brand-new clinic with no data to migrate. Most of the support staff have limited knowledge and are unable to provide immediate assistance. The platform has basic bugs that are common in any software platform, indicating a lack of thorough testing before releasing features to the public. Many features in Pabau 2 depend on the original Pabau, requiring tweaks in Pabau 1 for them to function correctly in Pabau 2.
Vantagens:
I found several aspects of Pabau particularly beneficial: Online Booking System: The ability to create links for specific treatments is a standout feature. It simplifies the booking process for clients and allows for targeted promotion of particular services. Cloud-Based Platform: The cloud-based nature of Pabau ensures that data is securely stored and accessible from anywhere. This enhances flexibility and convenience, making it easy to manage appointments and client information on the go.
Desvantagens:
System Performance: The system can be quite slow at times, which impacts efficiency and productivity. Onboarding Process: The onboarding process is also slower than expected, which can be frustrating for new users eager to get started. Customer Success: The Customer Success experience leaves much to be desired mainly because Customer Success staff were not trained on Pabau 2 features or how to use them. Customer Retention Focus: Customer retention should be a core aspect of every interaction. Ensuring that users feel valued and supported can significantly improve overall satisfaction. System Bugs: There are still multiple bugs present in the system despite it being in the production environment. Addressing these issues promptly would enhance the user experience and reliability of the platform.
Resposta do Pabau
há 6 meses
Hi Sadiq, thanks for the review. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Regarding your feedback: We've been working extremely hard on the development of new features and overall system speed. Although rare, let us know if you run into issues. Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Best business app
Comentários: Great experience, really enjoying what pabau can offer to our clinic.
Vantagens:
Easy to work is like next generation app for clinics , has everything in ine for clinics
Desvantagens:
Would love if pabau would have phone line so if problem could call .
Alternativas consideradas anteriormente:
Exceptional Service
Comentários: We haven't started using it yet in our clinic but we are very excited to start. The staff is super friendly and informative getting you up to speed on the software.
Vantagens:
How user friendly the system is and the extensive reports they provide.
Desvantagens:
Because we are a US based company, contacting the company takes more time than I'd like.
Alternativas consideradas anteriormente:
Good experience
Comentários: Marco was very kind and patient and showed me exactly how the software works. I feel that I could contact him again if I was having problems or needed a refresher in how to set various things up.
Vantagens:
Very seamless experience - I was taken through the onboarding process very quickly and the team was very proactive
Desvantagens:
Sometimes all of the features could feel a little overwhelming to someone just starting out, but I think that they will all be useful in the future
Pabau - Practice Management Software
Comentários: Still early days but have done a lot of set-up work with a very helpful/knowledgable customer success rep. Data implementation was also handled very professionally.
Vantagens:
My great Customer Success Rep - Marie! Also great functionality and time-saving processes.
Desvantagens:
Some functionality not quite up there ie waitlists, but I believe this is in the pipeline
Great service
Comentários: Very pleased and definitely will continue with them
Vantagens:
Fantastic onboarding service and very helpful team
Desvantagens:
Honestly, I cannot Fault the experience withpabau
Great product
Comentários: Really happy with overall product and service
Vantagens:
General system capabilities - still learning even now
Desvantagens:
The amount of things to have to learn - it just takes some time
Easy to use, professional booking system
Comentários: 10/10 I would highly recommend pabau for any aesthetic business owner
Vantagens:
Ease of use and the support chat is excellent
Desvantagens:
Having a difficult time in clinic with the pabua2 switch over. The pabua team have [sensitive content hidden] great in dealing with our enquiries
Amazing user-friendly software
Comentários: Overall, I really like this software. This is a fantastic user-friendly software, Has loads of options that you can choose from. Also, you can make your own templates which makes it very easy to work on. Quick and easy templates that make your clinical job very easy. I have worked with many other softwares like Spectrum and SOCRATES Etc But I found this one quite helpful and easy
Vantagens:
Friendliness to work with, user-friendly software. Gives you loads of options and you can have your own plans which is really fantastic.
Desvantagens:
Initially induction, I was left on my own and it was quite frustrating. Also, the amount of time it took to set up and everything was not easy.
Resposta do Pabau
há 5 meses
Hi Abdullah, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! Regarding your feedback, to maximize your Pabau account, book a 1:1 success meeting (if you haven't already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
[sensitive content hidden] is the star of Pabau
Vantagens:
Very comprehensive, structures my business so the admin work is far more manageable, good customer experience using online portal
Desvantagens:
Can be complicated, but I have found [sensitive content hidden] who is absolutely brilliant at Pabau and she helps me navigate my business better
Resposta do Pabau
há 6 meses
Hi Karolina, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (as done so far by our team) - we would recommend booking another 121 meeting anytime, available 21 hours a day via the following links (if you haven’t already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
[sensitive content hidden] deserves a pay rise!
Comentários: Difficult with the technical side but have had a great experience with [sensitive content hidden]
Vantagens:
A lot of the automated features such as consent, medical, reminders, follow ups, reviews
Desvantagens:
Difficult to learn how to use the system, but [sensitive content hidden] has been amazing and very supportive
Resposta do Pabau
há 4 meses
Hi Natasha, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! On top of the support you've been receiving, to maximize your Pabau account, we would recommend booking a 1:1 success meeting (if you haven't already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (300+ lessons) - https://academy.pabau.com/ Knowledge Base (600+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager
Not for medical businesses
Comentários: Software is ok but I don't think it's suitable for a serious medical business. Sometimes they mix up data so there is GDPR issue.
Vantagens:
Lots of features covers everything that you need for marketing Reports are very good and flexible
Desvantagens:
Takes ages to load Lots of features but lots of them breaks and not working properly Support - it takes ages for them to understand your issue and ages to reply. They ask same questions again and again, Too many technical issues at the moment and they are struggling to fix
Resposta do Pabau
há 10 meses
Hi Richard - we serve over 2000 medical businesses world-wide, are HIPPA and GDPR compliant, and we have isolated databases, so the idea we can have a mix up, is simply not true. We often find that 'issues' are 99% of the time caused by staff not going through the full academy, via academy.pabau.com so please encourage everyone to do so. You can raise tickets via our ticketing system mytickets.pabau.com - but from looking at your interactions, it seems like you expect a more dedicated response, which can be easily achieved by upgrading to an account manager. https://pabau.com/account-manager/
Fantastic Team—Incredibly Helpful with Setup
Comentários: Overall, my experience with Pabau has been very positive. The setup process was straightforward and the support team was incredibly helpful throughout. The system efficiently manages our daily operations, streamlining tasks and improving workflow. The virtual consultations and SMS features are particularly valuable, enhancing client communication and making everything run more smoothly. Pabau has been a reliable and effective tool for our clinic.
Vantagens:
Pabau has been a great fit for our clinic. The setup was smooth, and the support team has been incredibly helpful. It handles most of our daily operations efficiently, making everything run more smoothly. I especially appreciate the virtual consultations and SMS features—they make communicating with clients much easier. Highly recommend!
Desvantagens:
Pabau is a good system, though the setup I thought would have been challenging. Thankfully, their supportive team was very helpful throughout the process
Resposta do Pabau
há 6 meses
Hi Dr J, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account (and to get expert help around setup), book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: - Pabau Academy (200+ lessons) - https://academy.pabau.com/ - Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Great Service! Commitment to excellence.
Comentários: [sensitive content hidden] has been an absolute pleasure to work with. Her passion for her work shines through in every interaction. She is incredibly responsive and organized, making communication seamless and efficient. [sensitive content hidden]'s expertise and dedication were invaluable in helping us create packages, organize our services, and design gift cards. Her quick thinking and proactive approach made the entire process smooth and stress-free. I highly recommend [sensitive content hidden] for her exceptional service and unwavering commitment to excellence!
Vantagens:
Great booking system Helps with upscaling sales Great team to work with Excellent communication
Desvantagens:
There is no collaboration with Instagram to add a live book now button like other booking systems.
Resposta do Pabau
há 5 meses
Hi Dimit, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To continue to maximize your Pabau account, book a 1:1 success meeting: - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: - Pabau Academy (200+ lessons) - https://academy.pabau.com/ - Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Absolutely horrific
Comentários: We decided to go with Pabau because it was the cheapest option at the time and was also more geared toward medical spas and IV therapy. We met with our Pabau account manager weekly to work toward implementing Pabau with our operations. However, we ran into problem after problem after problem. There were bugs, glitches, changes weren't saving, and we could not complete simple tasks. The interface, while new and modern looking, simply was complicated to navigate. We were also told we could integrate Pabau with our website and even our account manager admitted after the fact, that it is too glitchy to implement. After countless hours, days, and months, we decided to try a new software called Mangomint. It has been night and day. Mangomint was available 24/7 via life chat, email, and phone call. They assisted us and we got Mangomint implemented in ONE DAY. Since then, we have seen an increase in sales. We reached out to Pabau and they are unwilling to give us a refund (not even a partial refund). We are NOT HAPPY with Pabau and would NOT recommend them to any company. Do not use Pabau.
Vantagens:
Pabau offers a lot of features (this is the biggest pro) and it is more geared toward medical spa and IV therapy.
Desvantagens:
There are a TON of glitches and bugs. Our account manager was not available and rarely responded to emails. They did warn us about bugs and glitches, however, we could not implement or use this software WHATSOEVER with our operations. We switched to Mangomint (HIGHLY RECOMMEND) and were able to implement Mangomint in ONE DAY (just a few hours). Mangomint is also cheaper than Pabau. After switching to Mangomint, we did $1,700 in sales our first day launching our company. It's embarrassing when our Pabau account manager was unable to show us how to do things with the software, because even he ran into bugs and glitches.
Resposta do Pabau
há 10 meses
Hi Brett - we can see you did not complete your onboarding or setup fully, so it is no surprise you didnt manage to use the system well. As per our terms and conditions, a lot of time was spent on your setup on our side and when we invoked our terms, and did not complete the refund, you have decided to leave the negative review because of this. We wish you all the best with the new provider. For those wanting to see a full review of Pabau vs Mangomint - check here:- https://pabau.com/compare/mangomint/
Pabau is an excellent software
Comentários: Excellent software; it will make my life much easier because it contains all the features I need to run my clinic smoothly plus superb customer service and support.
Vantagens:
Excellent software and support from purchasing the software until the last configurations tailored to my needs. The staff is super helpful and provides outstanding customer support and online training on all aspects, such as setting up an account, configuring Pabau to my needs, helping with Stripe integration, uploading my templates, marketing advice, tips for my practice, etc. Pabau is easy to use and offers numerous useful features. I am exceptionally pleased about Pabau 2, too. It is a good value for money.
Desvantagens:
Nothing so far; I am pleased to purchase Pabau.
Great for small - medium sized businesses!
Vantagens:
I like that Pabau is cloud based and easy to navigate. The training videos are really helpful and customer support is straight forward and quick to respond.
Desvantagens:
When the portal is open and being used by multiple devices, it does not update unanimously on each device until the page is refreshed. Once you know this, you get into a habit of actively refreshing the page before booking someone in to avoid double bookings.
Using Pabau
Comentários: I am happy with Pabau and support is very good
Vantagens:
Paperless system that is GDPR compliant. All patient note on one system which all staff have access to
Desvantagens:
Reports are not user friendly and I have a hard time navigating them
Resposta do Pabau
há 6 meses
Hi Vicky, thanks for the review. Regarding your feedback - To help you with the setup and get the most out of Pabau (and specifically around reporting) - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. We would love to hear more from you regarding your ideas for improvement. Please don't hesitate to reach out and let us know more. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Great potential, once bugs and usability by clients and practice user have been resolved
Comentários: Very very frustrating to begin with and losing customers recently as the booking system just wasn’t working. This has made us furious and if not resolved then shall start to look elsewhere.
Vantagens:
Options to be able to make the program unique to our business.
Desvantagens:
Way too many glitches and parts that simply don’t work nor are user friendly.
Resposta do Pabau
há 6 meses
Hi Birju, thanks for your feedback. To help you with the setup and get the most out of Pabau - we would recommend booking a 121 meeting anytime, available 21 hours a day via the following links (if you haven’t done that already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7 (and instant support) - https://pabau.com/support-centre/ Thank you for reaching out. Your feedback is very valuable to us and helps us constantly improve. Best regards, Alex Product Marketing Manager P.S. We are working extremely hard on the development of new features and overall system performance. Although rare, let us know if you run into issues. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Excellent highly recommended
Comentários: Excellent service excellent support and customer service
Vantagens:
Easy to use while having complex features that make practice management all in one solution
Desvantagens:
All of it seems great so far. Adding ownSMS provider would be good
Resposta do Pabau
há 5 meses
Hi Sukhvinder, thanks for the review - we are happy to have you onboard. Please ask anyone else in your team to also leave an honest review! To maximize your Pabau account, book a 1:1 success meeting (if you haven't already): - https://support.pabau.com/meetings/pabau/success-meeting - https://support.pabau.com/meetings/pabau/success-meeting-us Additionally, explore these resources available 24/7: Pabau Academy (200+ lessons) - https://academy.pabau.com/ Knowledge Base (500+ articles) - https://support.pabau.com/en/pabau2/ You can also get instant support via https://pabau.com/support-centre/ Thank you again. Your feedback helps us improve. Best regards, Alex Product Marketing Manager P.S. We would love to hear from you regarding your ideas for improvement. Reach out to let us know more. P.P.S. Reach out to our Revenue Growth Consultants for a free meeting (if you haven't done that already) to boost revenue and business growth via https://pabau.com/revenue-growth-consultation/
Everything you need on one CRM
Comentários: I like Pabau as there is lots of support
Vantagens:
There are many features and I am still working my way to optimising all of them. Pabau has literally thought about everything.
Desvantagens:
It can be a bit tricky in comparison to other interfaces but the more you interact the better it gets and the more features you find
It sounds great but the result is poor
Comentários: Very poor. We are looking at switching to another software company.
Vantagens:
It sounds great and excellent functionality and would generate efficiencies
Desvantagens:
There are endless software bugs that are embarrassing both for Pabau and for my business. The support is highly inadequate, slow and cannot solve key issues. It is crazy that Pabau changed over to Pabau 2 and the functionality got far worse.
Resposta do Pabau
há 10 meses
Thanks for the review - sorry to hear you are having issues. I can see you are on our basic plan with our basic setup and therefore will not be benefiting from meeting with our success team or account managers. If you want 121 support, this is an option, but from looking at your chats, I can see you are expecting instant support form the team. Never the less, we will extend some extra support to you, to help work through any issues, please book a meeting here:- https://support.pabau.com/meetings/pabau/success-meeting https://support.pabau.com/meetings/pabau/success-meeting-us
Pabau Review
Comentários: Brilliant and has made our clinic booking and reporting system much more efficient.
Vantagens:
Incredibly helpful and attentive to my requirements.
Desvantagens:
N/A. I have not had a bad experience at all!