---
description: Tudo sobre CRM Analytics: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: CRM Analytics - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Ferramentas de BI](/directory/23/business-intelligence/software) > [CRM Analytics](/software/140039/salesforce-analytics-cloud)

# CRM Analytics

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> Software de inteligência comercial da Salesforce. Explore qualquer tipo de dado, obtenha respostas instantâneas e colabore com a equipe.
> 
> Verdict: Rated **4.3/5** by 80 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa CRM Analytics?

Usuários comerciais cotidianos.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.3/5** | 80 Avaliações |
| Praticidade | 4.1/5 | Based on overall reviews |
| Suporte ao cliente | 4.1/5 | Based on overall reviews |
| Relação qualidade/preço | 4.2/5 | Based on overall reviews |
| Recursos | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Salesforce
- **Location**: San Francisco, EUA
- **Founded**: 2003

## Commercial Context

- **Preço inicial**: 70,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, coreano, espanhol, francês, inglês, italiano, japonês, português
- **Available Countries**: Alemanha, Austrália, Canadá, China, Coreia do Sul, Espanha, Estados Unidos, França, Itália, Japão

## Recursos

- API
- Alertas/notificações
- Análise bayesiana
- Análise de dados preditiva
- Análise de dados visual
- Análise de duração
- Análise de regressão
- Análise de tendências
- Análise multivariada
- Armazéns de dados
- Arrastar e soltar
- Autoatendimento analítico
- Captura e transferência de dados
- Conectores de dados
- Controle de processos estatísticos
- Controles/permissões de acesso
- Criação de painel
- Data Clustering
- Descoberta de associações
- Descoberta de dados
- Descoberta visual
- Ferramentas de análises de dados
- Ferramentas de colaboração
- Funções/cálculos
- Geração pontual de relatórios
- Gerenciamento de metadados
- Gestão de dados
- Importação/exportação de dados
- Indicadores de desempenho
- Modelos personalizáveis
- Monitoramento do KPI
- Múltiplas fontes de dados
- Painel
- Painel de atividades
- Painel personalizável
- Pesquisa e filtro
- Planejamento estratégico
- Preparação de dados por autoatendimento
- Previsão
- Processamento de grandes volumes
- Publishing/Sharing
- Real-Time Analytics
- Relatórios e análise de dados
- Relatórios e estatística
- Scheduled/Automated Reports
- Simulação estatística
- Third-Party Integrations
- Time Series Analysis
- Visualização de dados
- Widgets

... and 1 more features

## Integrations (5 total)

- BigQuery
- Google Sheets
- Microsoft SQL Server
- Presto
- Snowflake

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Ferramentas de BI](https://www.capterra.pt/directory/23/business-intelligence/software)

## Categorias relacionadas

- [Ferramentas de BI](https://www.capterra.pt/directory/23/business-intelligence/software)
- [Ferramentas de Relatórios](https://www.capterra.pt/directory/30053/reporting/software)
- [Sistemas de Apoio à Decisão](https://www.capterra.pt/directory/30544/decision-support/software)
- [Ferramentas de Visualização de Dados](https://www.capterra.pt/directory/30696/data-visualization/software)
- [Software de Estatística](https://www.capterra.pt/directory/30752/statistical-analysis/software)

## Alternativas

1. [Microsoft Power BI](https://www.capterra.pt/software/176586/power-bi) — 4.6/5 (1893 reviews)
2. [Google Analytics 360](https://www.capterra.pt/software/177042/google-analytics) — 4.7/5 (8101 reviews)
3. [Tableau](https://www.capterra.pt/software/77260/tableau) — 4.6/5 (2362 reviews)
4. [Paycom](https://www.capterra.pt/software/130949/paycom) — 4.4/5 (1400 reviews)
5. [Reportei](https://www.capterra.pt/software/180418/reportei) — 4.7/5 (241 reviews)

## Avaliações

### "CRM Analytics for sales analysis" — 4.0/5

> **Shivam** | *14 de fevereiro de 2023* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10
> 
> **Vantagens**: CRM analytics provides goods insights and add good value to business
> 
> **Desvantagens**: CRM Analytics is expensive for small and medium enterprises.

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### "Salesforce Analytics Cloud Performance Review" — 4.0/5

> **Ricardo** | *6 de maio de 2021* | Bancos | Recommendation rating: 7.0/10
> 
> **Vantagens**: The dashboards are very handy and useful to our activities because it nicely integrates the information and presents it in a very digestable way with the enhancement of the Analytics Cloud
> 
> **Desvantagens**: Knowledge ramp is a bit difficult to users that have no idea what is it
> 
> Take decisions based on information result now easier

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### "Salesforce a great option but may show some issues on the long run" — 3.0/5

> **Gabriel** | *11 de junho de 2021* | Serviços e tecnologia da informação | Recommendation rating: 5.0/10
> 
> **Vantagens**: The dashboard options.
Reports available to use.
KPI performance monitor.
Integration with different tools.
> 
> **Desvantagens**: Search options can be painful with some required values for my job.
Attachments of critical information can be lost if a lot of time has passed since opening a case/report.
> 
> We have our ups and down, its does the job really good but has make me pass for bad situations with oldest report to track them on this system.

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### "Salesforce: CRM Analytics for all" — 4.0/5

> **Juan** | *19 de abril de 2025* | Software | Recommendation rating: 8.0/10
> 
> **Vantagens**: Salesforce, with its numerous features for analytics and reports, is a perfect business intelligence tool with advanced data analytics capabilities. Its highly customizable nature makes it ideal for businesses of all sizes.
> 
> **Desvantagens**: The only disadvantage I’ve found about Salesforce, in general, and its CRM analytics capabilities, is that its interface is visually unappealing compared to other systems.
> 
> For me, it’s one of the more comprehensive CRM analytics tools because it’s naturally integrated with Salesforce, which has always had a wide range of customizable capabilities. Additionally, its analytics features are never lacking. Although its features and services are highly customizable, it would be a great addition if the interface could also be customized to some extent.

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### "CRM Analytics Review" — 4.0/5

> **Deepanshu** | *21 de dezembro de 2024* | Serviços financeiros | Recommendation rating: 9.0/10
> 
> **Vantagens**: Easy to track merchant account, transactions details, complaints, queries and requests. I most like feed feature to track the latest conversation and complaints progress.
> 
> **Desvantagens**: There is nothing to dislike in CRM Analytics but sometimes i feel the data fillup section which takes most of the productive time in payment cases.

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## Links

- [View on Capterra](https://www.capterra.pt/software/140039/salesforce-analytics-cloud)

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