---
description: Tudo sobre JIRA Service Management: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: JIRA Service Management - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

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> O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês.
> 
> Verdict: Rated **4.5/5** by 770 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa JIRA Service Management?

Equipas de alta velocidade que procuram modernizar operações conectando Desenvolvimento e TI, oferecer experiências de serviço excepcionais e responder rapidamente às mudanças.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.5/5** | 770 Avaliações |
| Praticidade | 4.2/5 | Based on overall reviews |
| Suporte ao cliente | 4.3/5 | Based on overall reviews |
| Relação qualidade/preço | 4.3/5 | Based on overall reviews |
| Recursos | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Atlassian
- **Location**: San Francisco, EUA
- **Founded**: 2013

## Commercial Context

- **Preço inicial**: 20,00 US$
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, francês, húngaro, inglês, italiano, japonês, norueguês, polaco, português, russo, sueco
- **Available Countries**: Albânia, Alemanha, Angola, Arménia, Austrália, Azerbaijão, Bielorrússia, Brasil, Bulgária, Bélgica, Canadá, China, Chipre, Coreia do Sul, Croácia, Dinamarca, Emirados Árabes Unidos, Eslováquia, Eslovénia, Espanha and 33 more

## Recursos

- Acesso para Celular
- Acompanhamento de atividades
- Agendamento de plantão
- Alertas/notificações
- Alerts/Escalation
- Asset Lifecycle Management
- Avaliação de riscos
- Bate-papo em tempo real
- CRM
- Colaboração em equipe
- Compartilhamento de tela
- Comunicação multicanal
- Controle do processo de aprovação
- Controles/permissões de acesso
- Ferramentas de colaboração
- Fluxo de trabalho de aprovações
- Gerenciamento de comentários
- Gerenciamento de configuração
- Gerenciamento de correções
- Gestão da base de conhecimento
- Gestão de ativos de TI
- Gestão de atribuições
- Gestão de auditorias
- Gestão de capacidades
- Gestão de conteúdo
- Gestão de edição
- Gestão de estoques
- Gestão de incidentes
- Gestão de lançamento
- Gestão de mudanças
- Gestão de projetos
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do SLA (acordo do nível de serviço)
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Indicadores de desempenho
- Monitoramento remoto e gestão
- Pesquisa de texto completo
- Portal de autoatendimento
- Rastreamento de edição
- Rastreamento de recursos
- Rastreamento do projeto
- Real-Time Analytics
- Real-Time Monitoring
- Relatórios de TI
- Relatórios e estatística
- Seguimento de status
- Suporte do cliente
- Vários idiomas

... and 32 more features

## Integrations (98 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 83 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Categorias relacionadas

- [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software)
- [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software)
- [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software)

## Alternativas

1. [Action1](https://www.capterra.pt/software/180609/action1-rmm) — 4.9/5 (237 reviews)
2. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.5/5 (714 reviews)
3. [PDQ Deploy & Inventory](https://www.capterra.pt/software/174535/pdq-deploy) — 4.8/5 (341 reviews)
4. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews)
5. [Wrike](https://www.capterra.pt/software/76113/wrike) — 4.4/5 (2988 reviews)

## Avaliações

### "Easy and value for money" — 4.0/5

> **Bruno** | *26 de abril de 2026* | Gestão da educação | Recommendation rating: 9.0/10
> 
> **Vantagens**: Jira is user-friendly and intuitive. It allows to easily create assets and manage portfolios, even for starters in the teams. Customer service is also a plus.
> 
> **Desvantagens**: Layout could be optimized and customised for companies. Even it’s easy to use, modules could be added according to the needs.
> 
> Overall experience is great. Value for money is 9/10, you will not get the same features for the same price.

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### "Nice Dashboard and sprints management" — 4.0/5

> **Carlos** | *4 de setembro de 2024* | Fabricação elétrica/eletrônica | Recommendation rating: 9.0/10
> 
> **Vantagens**: The possibility to create a Dashboard to manage your task and perform the specific Sprints for each ativity
> 
> **Desvantagens**: The lack of possibility to integrate with sharepoint domain.

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### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 de janeiro de 2026* | Automotivo | Recommendation rating: 9.0/10
> 
> **Vantagens**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Desvantagens**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

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### "Powerful but Complex ITSM Solution for Growing Teams" — 4.0/5

> **Benjamin** | *1 de maio de 2026* | Telecomunicações | Recommendation rating: 6.0/10
> 
> **Vantagens**: The flexibility and customization options are standout features. It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations.
> 
> **Desvantagens**: The initial setup and configuration can be complex and time-consuming. Pricing can also become expensive as your team grows or requires advanced features.
> 
> Overall, Jira Service Management is a robust and scalable ITSM solution that works particularly well for teams already familiar with Jira. While it may require time to fully set up and optimize, it delivers strong long-term value through its flexibility, automation, and integration capabilities.

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### "Complex and Heavy ITSM Tool with a Steep Learning Curve" — 3.0/5

> **Avaliador Verificado** | *1 de maio de 2026* | Software | Recommendation rating: 3.0/10
> 
> **Vantagens**: Functional for basic ticketing and workflow tracking, but the experience feels heavy and unintuitive at times. Setup and navigation can require more effort than expected, especially for non-technical users.
> 
> **Desvantagens**: The interface feels complex and not very intuitive, which can slow down day-to-day use. Configuration and setup also take more time than expected, especially for teams without dedicated admins.

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## Links

- [View on Capterra](https://www.capterra.pt/software/138769/jira-service-management)

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