---
description: Tudo sobre JIRA Service Management: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: JIRA Service Management - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Programas de Serviço de TI](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

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> O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês.
> 
> Verdict: Rated **4.5/5** by 779 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa JIRA Service Management?

Equipas de alta velocidade que procuram modernizar operações conectando Desenvolvimento e TI, oferecer experiências de serviço excepcionais e responder rapidamente às mudanças.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.5/5** | 779 Avaliações |
| Praticidade | 4.2/5 | Based on overall reviews |
| Suporte ao cliente | 4.3/5 | Based on overall reviews |
| Relação qualidade/preço | 4.3/5 | Based on overall reviews |
| Recursos | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Atlassian
- **Location**: San Francisco, EUA
- **Founded**: 2013

## Commercial Context

- **Preço inicial**: 20,00 US$
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, húngaro, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, turco
- **Available Countries**: Albânia, Alemanha, Angola, Arménia, Austrália, Azerbaijão, Bielorrússia, Brasil, Bulgária, Bélgica, Canadá, China, Chipre, Coreia do Sul, Croácia, Dinamarca, Emirados Árabes Unidos, Eslováquia, Eslovénia, Espanha and 33 more

## Recursos

- Acesso para Celular
- Acompanhamento de atividades
- Agendamento de plantão
- Alertas/notificações
- Alerts/Escalation
- Asset Lifecycle Management
- Avaliação de riscos
- Bate-papo em tempo real
- CRM
- Colaboração em equipe
- Compartilhamento de tela
- Comunicação multicanal
- Controle do processo de aprovação
- Controles/permissões de acesso
- Ferramentas de colaboração
- Fluxo de trabalho de aprovações
- Gerenciamento de comentários
- Gerenciamento de configuração
- Gerenciamento de correções
- Gestão da base de conhecimento
- Gestão de Comunicações
- Gestão de ativos de TI
- Gestão de atribuições
- Gestão de auditorias
- Gestão de capacidades
- Gestão de conteúdo
- Gestão de edição
- Gestão de estoques
- Gestão de incidentes
- Gestão de lançamento
- Gestão de mudanças
- Gestão de problemas
- Gestão de projetos
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Indicadores de desempenho
- Monitoramento remoto e gestão
- Pesquisa de texto completo
- Portal de autoatendimento
- Rastreamento de edição
- Rastreamento de recursos
- Rastreamento do projeto
- Real-Time Analytics
- Real-Time Monitoring
- Relatórios de TI
- Relatórios e estatística
- Seguimento de status
- Suporte do cliente

... and 32 more features

## Integrations (90 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 75 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software)

## Categorias relacionadas

- [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software)
- [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software)
- [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software)

## Alternativas

1. [Freshservice](https://www.capterra.pt/software/132997/freshservice) — 4.6/5 (803 reviews)
2. [Rippling](https://www.capterra.pt/software/172127/rippling) — 4.9/5 (4883 reviews)
3. [Action1](https://www.capterra.pt/software/180609/action1-rmm) — 4.9/5 (239 reviews)
4. [PDQ Deploy & Inventory](https://www.capterra.pt/software/174535/pdq-deploy) — 4.8/5 (341 reviews)
5. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews)

## Avaliações

### "Easy and value for money" — 4.0/5

> **Bruno** | *26 de abril de 2026* | Gestão da educação | Recommendation rating: 9.0/10
> 
> **Vantagens**: Jira is user-friendly and intuitive. It allows to easily create assets and manage portfolios, even for starters in the teams. Customer service is also a plus.
> 
> **Desvantagens**: Layout could be optimized and customised for companies. Even it’s easy to use, modules could be added according to the needs.
> 
> Overall experience is great. Value for money is 9/10, you will not get the same features for the same price.

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### "Perfect Customer service management tool for ecommerce" — 4.0/5

> **Shivam** | *9 de agosto de 2026* | Publicidade e marketing | Recommendation rating: 10.0/10
> 
> **Vantagens**: Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients.
> 
> **Desvantagens**: The self service article's recommendation system is not that great right now, it have room for improvments.
> 
> Jira has been great part for us till now, using it. for customer service for our ecommerce stores and we feel like a proper Customer service manager tool is working for us, we just have to answer to queries, JIRA does everything else.

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### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 de janeiro de 2026* | Automotivo | Recommendation rating: 9.0/10
> 
> **Vantagens**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Desvantagens**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

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### "JiRA Works as It Should" — 3.0/5

> **Michael** | *17 de agosto de 2026* | Gestão da educação | Recommendation rating: 7.0/10
> 
> **Vantagens**: I like the ticketing systems process. We can submit a ticket and assign it to a department or individual. Ease of work.
> 
> **Desvantagens**: The overhead of this tool requires coding and programming skills which would extend departmental resources.
> 
> My overall evaluation of this tool is favorable. The tool works as it should in an environment that doesn't use integration with other applications.

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### "Cleaner Service Workflows With Less Manual Tracking" — 4.0/5

> **Anit** | *30 de agosto de 2026* | Software | Recommendation rating: 9.0/10
> 
> **Vantagens**: I am highly impressed by the ease of use and intuitive interface of the software. Keeping all service requests, incidents, and changes in one place makes it easier to organize them and manage multiple cases at once. The ability to access the system from anywhere using web or mobile is essential, as is the permission and project management system that allows me to customize the tool in favor of my team’s needs. For the range of features and tools provided, I think the money spent on the system is well invested.
> 
> **Desvantagens**: Some of the more advanced settings take a little trial and error to understand, so the learning curve could be smoother.
> 
> Before Jira Service Management, tracking of requests and incident follow-up involved many manual checks, which are now replaced by the queues, SLAs and automated workflows in Jira, allowing me to keep most of the recurring tasks automatically processed and up-to-date. For the regular requests, I would estimate that it saves me about 30% of tracking, ticket assignment and status control time. The knowledge base and asset information also contribute to faster resolution of recurring tickets and better storage of critical information for future reference, while the support I received when needed was adequate to justify the costs.

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## Links

- [View on Capterra](https://www.capterra.pt/software/138769/jira-service-management)

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