---
description: Tudo sobre JIRA Service Management: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: JIRA Service Management - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Programas de Serviço de TI](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management)

# JIRA Service Management

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> O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês.
> 
> Verdict: Rated **4.5/5** by 770 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa JIRA Service Management?

Equipas de alta velocidade que procuram modernizar operações conectando Desenvolvimento e TI, oferecer experiências de serviço excepcionais e responder rapidamente às mudanças.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.5/5** | 770 Avaliações |
| Praticidade | 4.2/5 | Based on overall reviews |
| Suporte ao cliente | 4.3/5 | Based on overall reviews |
| Relação qualidade/preço | 4.3/5 | Based on overall reviews |
| Recursos | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Atlassian
- **Location**: San Francisco, EUA
- **Founded**: 2013

## Commercial Context

- **Preço inicial**: 20,00 US$
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, francês, húngaro, inglês, italiano, japonês, norueguês, polaco, português, russo, sueco
- **Available Countries**: Albânia, Alemanha, Angola, Arménia, Austrália, Azerbaijão, Bielorrússia, Brasil, Bulgária, Bélgica, Canadá, China, Chipre, Coreia do Sul, Croácia, Dinamarca, Emirados Árabes Unidos, Eslováquia, Eslovénia, Espanha and 33 more

## Recursos

- Acesso para Celular
- Agendamento
- Alertas/notificações
- Alerts/Escalation
- Asset Lifecycle Management
- Bate-papo em tempo real
- CRM
- Compartilhamento de tela
- Comunicação multicanal
- Controle do processo de aprovação
- Controles/permissões de acesso
- Edição de texto
- Ferramentas de colaboração
- Fluxo de trabalho de aprovações
- Gerenciamento de configuração
- Gerenciamento de correções
- Gestão da base de conhecimento
- Gestão da manutenção
- Gestão de ativos de TI
- Gestão de atribuições
- Gestão de auditorias
- Gestão de capacidades
- Gestão de conteúdo
- Gestão de edição
- Gestão de estoques
- Gestão de filas
- Gestão de incidentes
- Gestão de lançamento
- Gestão de mudanças
- Gestão de projetos
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do SLA (acordo do nível de serviço)
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Indicadores de desempenho
- Monitoramento remoto e gestão
- Pesquisa de texto completo
- Portal de autoatendimento
- Questionários e feedback
- Rastreamento de edição
- Rastreamento de recursos
- Rastreamento do projeto
- Real-Time Monitoring
- Registro de auditoria
- Relatórios de TI
- Relatórios e estatística
- Roteamento automático
- Seguimento de status
- Suporte do cliente

... and 32 more features

## Integrations (98 total)

- 8x8 Contact Center
- Admin Tools for Jira
- Agile Poker for Jira
- Apwide Golive
- Asana
- Asset Management for Jira
- Asset Tracker for Jira
- Atlas CRM
- Azuqua
- Balsamiq
- BigGantt
- BigPicture
- BigQuery Connector for Jira
- Bitbucket
- Boomerang: Reminders for Jira Issues

... and 83 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Bate-papo

## Category

- [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software)

## Categorias relacionadas

- [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software)
- [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software)
- [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software)

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5. [Wrike](https://www.capterra.pt/software/76113/wrike) — 4.4/5 (3023 reviews)

## Avaliações

### "Easy and value for money" — 4.0/5

> **Bruno** | *26 de abril de 2026* | Gestão da educação | Recommendation rating: 9.0/10
> 
> **Vantagens**: Jira is user-friendly and intuitive. It allows to easily create assets and manage portfolios, even for starters in the teams. Customer service is also a plus.
> 
> **Desvantagens**: Layout could be optimized and customised for companies. Even it’s easy to use, modules could be added according to the needs.
> 
> Overall experience is great. Value for money is 9/10, you will not get the same features for the same price.

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### "Nice Dashboard and sprints management" — 4.0/5

> **Carlos** | *4 de setembro de 2024* | Fabricação elétrica/eletrônica | Recommendation rating: 9.0/10
> 
> **Vantagens**: The possibility to create a Dashboard to manage your task and perform the specific Sprints for each ativity
> 
> **Desvantagens**: The lack of possibility to integrate with sharepoint domain.

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### "A Great Tool in the Atlassian Universe" — 4.0/5

> **Eric** | *27 de janeiro de 2026* | Automotivo | Recommendation rating: 9.0/10
> 
> **Vantagens**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform.
> 
> **Desvantagens**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management.  I didn't realize what was happening until I received the invoice for additional users.
> 
> JIRA Service Management is a pretty simple tool to configure and use.  It is user friendly and its integration with Confluence make it a powerful tool.  Being able to tie KBs to the customer interface is extremely helpful.

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### "Highly customisable solution supporting omnichannel environments" — 5.0/5

> **Raul** | *2 de novembro de 2025* | Gestão de organizações sem fins lucrativos | Recommendation rating: 10.0/10
> 
> **Vantagens**: Jira Service Management and the Atlassian suite of cloud products provide great value for money for an ecosystem of tools which is rich in features and provide many capabilities such as, ITSM in Jira Service Manage, asset management, project management, agile and scrum features within Jira Software.
> 
> **Desvantagens**: As the tool is so highly customisable, it can take some time to configure as you require it. On the plus side, there are many third-party partners and consultancy services that can configure the platform to work exactly how you require it to work.
> 
> I have deployed Jira service management at a couple of organisations I have worked at. It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole Atlassian ecosystem such an excellent platform for IT departments and businesses to use.

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### "Efficient and Reliable Tool for Project and Service Management" — 4.0/5

> **Avaliador Verificado** | *15 de maio de 2026* | Consultório médico | Recommendation rating: 7.0/10
> 
> **Vantagens**: One of the best things about Jira Service Management is how organized and customizable it is. The platform makes it easier to manage tickets, track issues, and keep communication clear between teams. I also like the automation features because they save time and reduce repetitive tasks. The integration with other Atlassian products works very smoothly, especially for Agile and Scrum workflows.
> 
> **Desvantagens**: The system can feel overwhelming for new users because there are so many features and configuration options. Some parts of the interface are not very intuitive at first, and setup can take time without proper training. Pricing can also become expensive for larger teams that need advanced features
> 
> overall experience with Jira Service Management has been positive. It is a reliable platform for managing projects, service requests, and team collaboration. The reporting tools and dashboards provide good visibility into workloads and project progress. I especially appreciate how it supports Agile and Scrum practices by helping teams stay organized and meet deadlines more efficiently. While there is a learning curve, the features and flexibility make it a valuable tool for project and service management.

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## Links

- [View on Capterra](https://www.capterra.pt/software/138769/jira-service-management)

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