--- description: Tudo sobre JIRA Service Management: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Programas de Serviço de TI](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.pt/software/138769/jira-service-management Page: 1 / 32\ Seguinte: [Next page](https://www.capterra.pt/software/138769/jira-service-management?page=2) > O Jira Service Desk é um software de central de serviços criado para equipes de TI modernas, a partir de apenas US$ 10 por mês. > > Verdict: Rated **4.5/5** by 763 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa JIRA Service Management? Equipas de alta velocidade que procuram modernizar operações conectando Desenvolvimento e TI, oferecer experiências de serviço excepcionais e responder rapidamente às mudanças. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 763 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Atlassian - **Location**: San Francisco, EUA - **Founded**: 2013 ## Commercial Context - **Preço inicial**: 20,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, francês, húngaro, inglês, italiano, japonês, norueguês, polaco, português, russo, sueco - **Available Countries**: Albânia, Alemanha, Angola, Arménia, Austrália, Azerbaijão, Bielorrússia, Brasil, Bulgária, Bélgica, Canadá, China, Chipre, Coreia do Sul, Croácia, Dinamarca, Emirados Árabes Unidos, Eslováquia, Eslovénia, Espanha and 33 more ## Recursos - Acesso para Celular - Acompanhamento de atividades - Agendamento de plantão - Alertas/notificações - Alerts/Escalation - Asset Lifecycle Management - Avaliação de riscos - Bate-papo em tempo real - Colaboração em equipe - Compartilhamento de tela - Comunicação multicanal - Controle do processo de aprovação - Controles/permissões de acesso - Edição de texto - Ferramentas de colaboração - Fluxo de trabalho de aprovações - Gerenciamento de comentários - Gerenciamento de configuração - Gerenciamento de correções - Gestão da base de conhecimento - Gestão de ativos de TI - Gestão de atribuições - Gestão de auditorias - Gestão de capacidades - Gestão de conteúdo - Gestão de edição - Gestão de estoques - Gestão de incidentes - Gestão de lançamento - Gestão de mudanças - Gestão de projetos - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Indicadores de desempenho - Monitoramento remoto e gestão - Pesquisa de texto completo - Portal de autoatendimento - Rastreamento de edição - Rastreamento de recursos - Rastreamento do projeto - Real-Time Analytics - Real-Time Monitoring - Relatórios de TI - Relatórios e estatística - Seguimento de status - Suporte do cliente - Vários idiomas ... and 32 more features ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software) ## Categorias relacionadas - [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) ## Alternativas 1. 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[Wrike](https://www.capterra.pt/software/76113/wrike) — 4.4/5 (2887 reviews) ## Avaliações ### "Nice Dashboard and sprints management" — 4.0/5 > **Carlos** | *4 de setembro de 2024* | Fabricação elétrica/eletrônica | Recommendation rating: 9.0/10 > > **Vantagens**: The possibility to create a Dashboard to manage your task and perform the specific Sprints for each ativity > > **Desvantagens**: The lack of possibility to integrate with sharepoint domain. ----- ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *27 de janeiro de 2026* | Automotivo | Recommendation rating: 9.0/10 > > **Vantagens**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **Desvantagens**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "Powerful and Flexible tool for Project Management" — 5.0/5 > **Swathi** | *27 de junho de 2025* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Jira is helpful for linking service-related tickets to development issues, which improves visibility between support and engineering teams. Its easy to configure and use. > > **Desvantagens**: Administration is complex for a new user. Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons. > > My experience with Jira Service Management is very good and positive. It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency. ----- ### "Ticket Management and workload distribution in one place" — 3.0/5 > **Avaliador Verificado** | *8 de novembro de 2025* | Bancos | Recommendation rating: 6.0/10 > > **Vantagens**: JIRA Service Management allows all teams to get their service desk/team support tickets in one place and distribute workload efficiently. It's key for teams that work with agile methodologies or scrum. > > **Desvantagens**: Being able to customize everything is an amazing thing but it also requires a lot of training or external documentation to read and learn before taking action. We are always afraid of messing things up and affecting somebody else's issues or requests. It's also a pity that we Admins always get to see the content of spaces, because in the HR team we want to have onboarding/offboarding tasks but some of them are confidential and we can't risk having IT or Tech members reading it. > > Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although it's a bit expensive, the customer support and capabilities of the platform are somehow worth it. ----- ### "Great software for IT/HR" — 3.0/5 > **Mike** | *11 de janeiro de 2026* | Hardware | Recommendation rating: 7.0/10 > > **Vantagens**: Very efficient service management panel. You can easily create and assign IT service request. Largely bug free and has all the features. This is basically a scaled down version of service now. Great customer support from atlassian and great integration with the regular jira feature. > > **Desvantagens**: Sometimes moving item and assigning it to different sprint from a service request is not the most convenient. > > Overall, this is a fantastic software with many usecases. I really see that this can be super helpful for IT administration or even HR/Benefits cases. ----- Page: 1 / 32\ Seguinte: [Next page](https://www.capterra.pt/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data