--- description: Tudo sobre Zingtree: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zingtree - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Zingtree](/software/137736/zingtree) # Zingtree Canonical: https://www.capterra.pt/software/137736/zingtree Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/137736/zingtree?page=2) > O Zingtree facilita a criação de árvores de decisões interativas, scripts de chamada, gestão de processos empresariais, guias e muito mais. > > Verdict: Rated **4.4/5** by 95 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Zingtree? As árvores de decisões interativas são uma ótima solução para qualquer negócio, projeto ou pessoa que esteja buscando economizar tempo e dinheiro simplificando processos redundantes interna e externamente. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 95 Avaliações | | Praticidade | 4.3/5 | Based on overall reviews | | Suporte ao cliente | 4.4/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zingtree - **Location**: Larkspur, EUA - **Founded**: 2014 ## Commercial Context - **Preço inicial**: 0,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Estados Unidos ## Recursos - Alerts/Escalation - Arrastar e soltar - Automação dos processos comerciais - Banco de dados do cliente - Bate-papo ao vivo - CRM - Comunicação multicanal - Controles/permissões de acesso - Criação de diagramas - Ferramentas de análises de dados - Ferramentas de colaboração - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão de call centers - Gestão de filas - Gestão do fluxo de trabalho - Indicadores de desempenho - Integração de telefonia por computador - Modelagem de processos & Design - Plataforma no-code - Portal de autoatendimento - Questionários e feedback - Relatórios e análise de dados - Roteamento automático - Roteirização de chamadas - Transferência de chamadas ## Integrations (6 total) - Freshdesk - Intercom - Salesforce Sales Cloud - WordPress - Zapier - Zendesk Suite ## Opções de suporte - Email/Help Desk - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Software de Gestão de Processos de Negócios](https://www.capterra.pt/directory/30010/business-process-management/software) - [Sistemas de Apoio à Decisão](https://www.capterra.pt/directory/30544/decision-support/software) - [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software) ## Alternativas 1. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (990 reviews) 2. [Salesforce Service Cloud](https://www.capterra.pt/software/136189/salesforce) — 4.5/5 (824 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [NiCE CXone](https://www.capterra.pt/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Genesys Cloud CX](https://www.capterra.pt/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Avaliações ### "Zingtree was just what we needed for our call center to troubleshoot\!" — 5.0/5 > **Brooke** | *19 de junho de 2018* | Recommendation rating: 10.0/10 > > **Vantagens**: Great for new hire training as well as existing employees scripting\! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements. > > **Desvantagens**: Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able\! > > Easy to use, easily customizable, great for new hires and scripting alike\! ----- ### "Love it\! Use to create comprehensive trees to assist support teams" — 5.0/5 > **Yogesh** | *20 de junho de 2018* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition. > > **Desvantagens**: cost. could be more economical. If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree. > > Execution Accuracy. Operational Efficiency Improved resource utilisation Improved experience for our support teams. ----- ### "Abrupt service changes" — 2.0/5 > **Warren** | *24 de abril de 2024* | Escritório de advocacia | Recommendation rating: 0.0/10 > > **Vantagens**: Enabled us to embed a simple decision tree into our website. > > **Desvantagens**: Abruptly removed their free service, rending the time we had spent setting up our embedded decision tree a complete waste. > > Very poor. The very limited free offering met our initial needs, and we were likely to upgrade to a paid plan as our needs expanded. Abruptly removing the free offering, and attempting to force us into a paid plan before it was wanted or needed wasted the time we had invested in the product, and left us looking for a competitor that is actually reliable and won't completely change their offering. ----- ### "Make Your Own Knowledge Base" — 5.0/5 > **Crystal** | *31 de maio de 2017* | Seguros | Recommendation rating: 8.0/10 > > **Vantagens**: We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry. > > **Desvantagens**: We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops\! A great product that I continue to tell people about today. :) ----- ### "Easy to use with ALOT of advanced possibilities." — 5.0/5 > **Lasse** | *20 de junho de 2018* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support\!\! > > **Desvantagens**: It could be more advanced with possibilities to do more but that will possibly mess with the easy go to approach for new comers. > > More fcr, easy internal and external help center ----- Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/137736/zingtree?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/137736/zingtree) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data