--- description: Tudo sobre Grasp: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Grasp - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Grasp](/software/137037/grasp) # Grasp Canonical: https://www.capterra.pt/software/137037/grasp Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/137037/grasp?page=2) > Capacita varejistas e pequenas empresas a responder às perguntas dos clientes mais rapidamente. Caixa de entrada da equipe para bate-papos, e-mails e postagens sociais > > Verdict: Rated **4.6/5** by 21 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Grasp? Lojas de comércio eletrônico/internet Varejo Grupos de consultoria Usuários do serviço na nuvem Deloitte Fast 500 PMEs: 1 a 100 funcionários ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 21 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Grasp - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 29,00 € - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop) - **Idiomas**: inglês, neerlandês - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Países Baixos, Reino Unido, Índia ## Recursos - Alerts/Escalation - Banco de dados do cliente - Bate-papo ao vivo - Comunicação multicanal - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão de filas - Relatórios e análise de dados - Relatórios e estatística ## Integrations (3 total) - Adobe Commerce - Drupal - WordPress ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3425 reviews) 2. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1781 reviews) 3. [Salesforce Service Cloud](https://www.capterra.pt/software/136189/salesforce) — 4.5/5 (824 reviews) 4. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (770 reviews) 5. [EngageBay CRM](https://www.capterra.pt/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Avaliações ### "Casengo helps us to manage the flow of prospects inquiries" — 4.0/5 > **Kasper** | *11 de julho de 2014* | E-Learning > > **Vantagens**: Cloud based, You can see if a case is handled by one of your colleagues and which colleague handles a case. You can also review the reactions and coach people on it. > > **Desvantagens**: There can be some UI improvements. Browsing through cases for examples is not ideal. > > Easygenerator uses Casengo to manage all inquiries from prospects. It helps us divide the flow over several agents, that will work most of the time in different locations. Back in our Outlook days, we were struggling to manage and dividing the growing number of emails. That tension disappeared as soon as we started using Casengo. We can see right away which customers are still awaiting an answer. Assigning a case to someone works great, too, and so does live chat. We love switching from email to chats. My personal favorite however, is that Casengo is cloud-based and mobile-friendly. ----- ### "Perfect Customer Support for WhatsApp Integration option" — 5.0/5 > **Rodrigo** | *13 de maio de 2024* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: As most of my customers in South American are using WhatsApp. Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation. > > **Desvantagens**: it would be nice to see if our customer have read or seen our replies. > > My overall experience is very positive what I use grasp. ----- ### "Worst Customer Service" — 3.0/5 > **Abdul Hadi** | *9 de março de 2022* | Varejistas | Recommendation rating: 2.0/10 > > **Vantagens**: I only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee > > **Desvantagens**: Bad customer service in terms of charging the fee, and confusing invoicing system > > Bad. Find something else ----- ### "Grasp review" — 4.0/5 > **Victoria** | *4 de março de 2023* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: Grasp is used to attend/respond to customer queries sent on the Brand Whatsapp number. We intergrated the app with our Whatsapp number making it easy to support on our customers by attending to all their interactions sent via Whatsapp. It's available 24/7 and this has improved our customer's experience.It has a reporting tool were you can see the agent's productivity. > > **Desvantagens**: Grasp is very fine at the moment, there's nothing i dislike about it. > > Customer service.Reporting on agent performanceImproved customer experience. ----- ### "Casengo Review" — 5.0/5 > **RONALD** | *17 de abril de 2019* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights. > > **Desvantagens**: It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily. > > So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/137037/grasp?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/137037/grasp) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data