--- description: Tudo sobre Help Scout: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Help Scout - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Help Scout](/software/136909/help-scout) # Help Scout Canonical: https://www.capterra.pt/software/136909/help-scout Page: 1 / 10\ Seguinte: [Next page](https://www.capterra.pt/software/136909/help-scout?page=2) > O Help Scout é um suporte técnico baseado na Internet, projetado para uma ótima experiência do cliente. > > Verdict: Rated **4.6/5** by 226 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Help Scout? Empresas, pequenas e grandes, que insistem em oferecer uma agradável experiência ao cliente. São 8.000 clientes em mais de 70 países, incluindo Basecamp, Buffer, GrubHub, AngelList e Timbuk2. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 226 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Help Scout - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 55,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more ## Recursos - Acesso para Celular - Alertas/notificações - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo/Mensagens instantâneas - Caixas de entrada compartilhadas - Catalog Management - Comunicação multicanal - Controles/permissões de acesso - Edição de texto - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de assinaturas - Gestão de caixa de entrada - Gestão de filas - Gestão do conhecimento - Gestão do fluxo de trabalho - Histórico do cliente - Imagem de marca personalizável - Macros e modelos de respostas - Modelos personalizáveis - Pesquisa de texto completo - Portal de autoatendimento - Priorização - Questionários e feedback - Rastreamento de interações - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Third-Party Integrations - Vários idiomas ## Integrations (80 total) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... and 65 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Software de Gerenciamento de Email](https://www.capterra.pt/directory/30553/email-management/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4077 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1760 reviews) 4. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Zoho Desk](https://www.capterra.pt/software/169505/zoho-desk) — 4.5/5 (2212 reviews) ## Avaliações ### "Help Scout is the most effective method of providing assistance" — 4.0/5 > **Lillian** | *28 de agosto de 2023* | Hospitais e Saúde | Recommendation rating: 8.0/10 > > **Vantagens**: Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their enterprises. Therefore, we provided them with a Helpscout-based knowledge library and made live chat available to them. > > **Desvantagens**: The platform's interface, especially the inbox UI, has a lot of room for improvement, and there is now just one knowledgebase template/design available, which is disappointing. > > Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout. However, since only one KB may be created per subscription, the Helpscout team may look into allowing numerous KBs per workspace. ----- ### "A minimal yet powerful tool for customer support by a support centric team" — 5.0/5 > **Avaliador Verificado** | *25 de março de 2025* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: It's a no frills help desk tool that gets out of your way and just lets you help your customers > > **Desvantagens**: The reporting isn't as advanced as some tools out there. > > Help Scout is a great tool made for customer support by customer support. They build great features that directly benefit our support team, and when any issues arise they are responsive and open to changes to help improve the experience for everyone. ----- ### "Help Scout - We're always getting worse" — 1.0/5 > **Thomas** | *1 de outubro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 2.0/10 > > **Vantagens**: The price was good, but now I see why they charge so little. > > **Desvantagens**: They are constantly making poor decisions when designing updates. The last six months have been update after update that has made the platform harder to use for my agents. Applying Custom Fields, an action that previously took 1 click is now hidden behind a collapsed panels. Adding links is no longer a simple cmd+K macro. They replaced this standard keyboard command with their own internal "Command Pallet," which serves no use to our team. They still don't have SLA support. > > Overall, I regret purchasing Help Scout and plan on switching back to Zendesk. ----- ### "Let Help Scout Help You\!" — 5.0/5 > **CJ** | *8 de abril de 2025* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 10.0/10 > > **Vantagens**: Saved replies are a giant help\! Reports help keep tabs on productivity and quality assurance. The new AI features takes a lot of the anxiety out of how to respond in a respectful and professional manner. > > **Desvantagens**: I would love to see a possible integration with MindBody software. > > Couldn't imagine my job without it. Makes customer service so much easier\! ----- ### "It couldn't be simpler to use; I adore it\!" — 4.0/5 > **Emma** | *21 de agosto de 2023* | Hospitais e Saúde | Recommendation rating: 8.0/10 > > **Vantagens**: I really like how Help Scout simplifies the process of reporting, sorting, and monitoring issues for our staff. All of our staff members are comfortable with Help Scout, which is why we've adopted it for internal and external help. The integrated nature of the Docs sites is another perk; I appreciate being able to rapidly link articles and check statistics about which sections of our help libraries are most popular. > > **Desvantagens**: For our rather modestly sized support staff, I can think of no significant drawbacks to using Help Scout. I'd like to see a couple additional features in Help Scout, but for our current level of assistance, it's perfect. > > Help Using Scout, you can easily categorize your support requests and generate customized reports for each inbox. We can track the growth of our user base, learn about the challenges our clients have, and observe how our support practices evolve thanks to the reporting tools. It also facilitates reporting on key performance indicators for our business, such as average response and resolution times. ----- Page: 1 / 10\ Seguinte: [Next page](https://www.capterra.pt/software/136909/help-scout?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/136909/help-scout) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data