--- description: Tudo sobre Help Scout: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Help Scout - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Help Scout](/software/136909/help-scout) # Help Scout Canonical: https://www.capterra.pt/software/136909/help-scout Page: 1 / 10\ Seguinte: [Next page](https://www.capterra.pt/software/136909/help-scout?page=2) > O Help Scout é um suporte técnico baseado na Internet, projetado para uma ótima experiência do cliente. > > Verdict: Rated **4.6/5** by 226 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Help Scout? Empresas, pequenas e grandes, que insistem em oferecer uma agradável experiência ao cliente. São 8.000 clientes em mais de 70 países, incluindo Basecamp, Buffer, GrubHub, AngelList e Timbuk2. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 226 Avaliações | | Praticidade | 4.7/5 | Based on overall reviews | | Suporte ao cliente | 4.6/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Help Scout - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 55,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more ## Recursos - Acesso para Celular - Alertas/notificações - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo/Mensagens instantâneas - Caixas de entrada compartilhadas - Catalog Management - Comunicação multicanal - Controles/permissões de acesso - Edição de texto - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gestão da base de conhecimento - Gestão de assinaturas - Gestão de caixa de entrada - Gestão de filas - Gestão do conhecimento - Gestão do fluxo de trabalho - Histórico do cliente - Imagem de marca personalizável - Macros e modelos de respostas - Modelos personalizáveis - Pesquisa de texto completo - Portal de autoatendimento - Priorização - Questionários e feedback - Rastreamento de interações - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Third-Party Integrations - Vários idiomas ## Integrations (80 total) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... and 65 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Software de Gerenciamento de Email](https://www.capterra.pt/directory/30553/email-management/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3444 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18785 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1786 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4081 reviews) 5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1725 reviews) ## Avaliações ### "Help Scout is the most effective method of providing assistance" — 4.0/5 > **Lillian** | *28 de agosto de 2023* | Hospitais e Saúde | Recommendation rating: 8.0/10 > > **Vantagens**: Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their enterprises. Therefore, we provided them with a Helpscout-based knowledge library and made live chat available to them. > > **Desvantagens**: The platform's interface, especially the inbox UI, has a lot of room for improvement, and there is now just one knowledgebase template/design available, which is disappointing. > > Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout. However, since only one KB may be created per subscription, the Helpscout team may look into allowing numerous KBs per workspace. ----- ### "A minimal yet powerful tool for customer support by a support centric team" — 5.0/5 > **Avaliador Verificado** | *25 de março de 2025* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: It's a no frills help desk tool that gets out of your way and just lets you help your customers > > **Desvantagens**: The reporting isn't as advanced as some tools out there. > > Help Scout is a great tool made for customer support by customer support. They build great features that directly benefit our support team, and when any issues arise they are responsive and open to changes to help improve the experience for everyone. ----- ### "A clean, no-fuss support tool that makes shared inbox management easy" — 4.0/5 > **Avaliador Verificado** | *19 de abril de 2026* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: The simplicity is what stands out most. Help Scout has a clean, intuitive interface that doesn't overwhelm users with unnecessary complexity - new team members can get comfortable with it quickly without much hand-holding. Managing a shared inbox feels organised and transparent, with conversations easy to assign, track, and follow up on. It keeps the team aligned without things slipping through the cracks. > > **Desvantagens**: While the simplicity is a strength, it can also feel limiting for teams with more advanced support needs. Reporting and analytics are fairly basic compared to some alternatives, and there's limited flexibility when it comes to customising workflows or automations. For teams that need deeper functionality or more sophisticated routing rules, it may start to feel restrictive as support volume grows. > > We use Help Scout for managing our shared inbox and handling customer support tickets, and it's been a solid addition to our workflow. It strikes a good balance between being feature-rich enough to handle real support volume and simple enough that the whole team can get up and running quickly. It does the fundamentals really well, even if it doesn't try to do everything. ----- ### "It was ok for a while but seems to have gotten worse over time" — 3.0/5 > **Meghann** | *4 de dezembro de 2024* | Software | Recommendation rating: 6.0/10 > > **Vantagens**: It's easy to search, tag people/teams, and assign tickets. It also integrates well with our CRM. > > **Desvantagens**: It's often hard to follow threads and be able to see the initial conversation. I don't love the recent updates and we often had technical issues of our webhook disabling. ----- ### "Let Help Scout Help You\!" — 5.0/5 > **CJ** | *8 de abril de 2025* | Saúde, bem-estar e condicionamento físico | Recommendation rating: 10.0/10 > > **Vantagens**: Saved replies are a giant help\! Reports help keep tabs on productivity and quality assurance. The new AI features takes a lot of the anxiety out of how to respond in a respectful and professional manner. > > **Desvantagens**: I would love to see a possible integration with MindBody software. > > Couldn't imagine my job without it. Makes customer service so much easier\! ----- Page: 1 / 10\ Seguinte: [Next page](https://www.capterra.pt/software/136909/help-scout?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/136909/help-scout) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data