--- description: Tudo sobre XCALLY: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XCALLY - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [XCALLY](/software/136894/xcally) # XCALLY Canonical: https://www.capterra.pt/software/136894/xcally Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/136894/xcally?page=2) > Pacote de atendimento ao cliente integrado ao Asterisk Open Source PBX. Solução multicanal para central de contato de entrada, saída e mista. > > Verdict: Rated **4.8/5** by 130 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa XCALLY? Qualquer tipo de atendimento ao cliente que exija soluções profissionais para serviços de entrada, saída e mistos. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 130 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.8/5 | Based on overall reviews | | Relação qualidade/preço | 4.7/5 | Based on overall reviews | | Recursos | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: XCALLY - **Location**: Paderno Dugnano, Itália - **Founded**: 2007 ## Commercial Context - **Preço inicial**: 29,00 € - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local), Android (celular), iPhone (celular) - **Idiomas**: alemão, checo, espanhol, estónio, francês, inglês, italiano, japonês, letão, lituano, malaio, português, português do Brasil, português europeu, sueco, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Antígua e Barbuda, Argentina, Argélia, Arménia, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize, Benim, Bielorrússia and 157 more ## Recursos - Agendamento de retorno de chamada - Automated Attendant - CRM - Converter texto em voz - Digitação por teclado do telefone - Discador automático - Discador automático - Discador preditivo - Distribuição automática de chamadas - Gerenciamento de contatos - Gerenciamento de listas - Gestão de call centers - Gestão de campanhas - Gestão de filas - Gestão de pesquisas/enquetes - Gestão de pessoal - Gravação de chamadas - IVR - Integração de telefonia por computador - Mensagens por voz - Monitoração de chamadas - Múltiplos scripts - PBX - Painel - Rastreamento de interações - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Transferência de chamadas - VoIP ## Integrations (26 total) - Amazon Polly - Asterisk - ClickSend - Dialogflow - Dynamics 365 - Freshdesk - Freshsales - HubSpot CRM - Infobip - Instagram - Meta for Business - Microsoft Teams - Plivo - Salesforce Sales Cloud - ServiceNow ... and 11 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) - [Software de Discagem Preditiva](https://www.capterra.pt/directory/30597/predictive-dialer/software) - [Sistemas de Telefonia Empresarial](https://www.capterra.pt/directory/31101/business-phone-systems/software) - [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software) ## Alternativas 1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (387 reviews) 2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (324 reviews) 3. [Kixie PowerCall](https://www.capterra.pt/software/135636/kixie-powercall) — 4.6/5 (294 reviews) 4. [Dialshree](https://www.capterra.pt/software/144944/dialshree) — 4.7/5 (74 reviews) 5. [Call Logic](https://www.capterra.pt/software/164101/call-logic) — 4.7/5 (56 reviews) ## Avaliações ### "Good Dialler tool with decent features" — 4.0/5 > **Irfanudeen** | *12 de maio de 2022* | E-Learning | Recommendation rating: 8.0/10 > > **Vantagens**: XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity. > > **Desvantagens**: XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly. > > I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features. ----- ### "The most cost effective Omnichannel Contact Center and Customer Experience tool" — 5.0/5 > **Miguel** | *24 de janeiro de 2023* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services. > > **Desvantagens**: Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want. > > Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from. ----- ### "This software is always trying to update with the latest technology including AI, and robotic system" — 3.0/5 > **Mochamad** | *15 de setembro de 2019* | Serviços e tecnologia da informação | Recommendation rating: 8.0/10 > > **Vantagens**: It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost. > > **Desvantagens**: Open channels. This feature will make this software rich in solutions > > I don't have enough experiences using this software since we just use this software for propose of demo to customers. ----- ### "Easy to install, maintain and open to a lot of different integrations" — 5.0/5 > **Simon** | *2 de março de 2023* | Serviços e tecnologia da informação | Recommendation rating: 10.0/10 > > **Vantagens**: As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general > > **Desvantagens**: The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is. > > Nice people, quick reaction to support-related issues ----- ### "XCally Contact Centre the Way of the future" — 5.0/5 > **Janet** | *9 de abril de 2020* | Telecomunicações | Recommendation rating: 10.0/10 > > **Vantagens**: As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools. > > **Desvantagens**: I can honestly say there was nothing I do not like > > Fast efficient and deliver ----- Page: 1 / 6\ Seguinte: [Next page](https://www.capterra.pt/software/136894/xcally?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/136894/xcally) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data