--- description: Tudo sobre Salesforce Service Cloud: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.pt/software/136189/salesforce Page: 1 / 35\ Seguinte: [Next page](https://www.capterra.pt/software/136189/salesforce?page=2) > Ofereça serviços de missão crítica mais rapidamente com a gestão de incidentes. > > Verdict: Rated **4.5/5** by 832 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Salesforce Service Cloud? Empresas que precisam de uma solução de serviço como software para CRM e gerenciamento de suporte técnico. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 832 Avaliações | | Praticidade | 4.1/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Salesforce - **Location**: San Francisco, EUA - **Founded**: 2003 ## Commercial Context - **Preço inicial**: 25,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, finlandês, francês, grego, hebraico, húngaro, indonésio, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, romeno, sueco, tailandês, turco, ucraniano, vietnamita, árabe - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, Finlândia, França, Indonésia, Irlanda, Israel, Itália, Japão, Malásia and 14 more ## Recursos - Acesso para Celular - Agendamento - Alertas/notificações - Assinatura eletrônica - Ações corretivas e preventivas (CAPA) - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Catalog Management - Chatbot - Distribuição automática de chamadas - Emissão de permissões - Ferramentas de colaboração - Geração de relatórios de incidentes - Gerenciamento de contatos - Gestão da base de conhecimento - Gestão da comunicação - Gestão de call centers - Gestão de conteúdo - Gestão de expedição - Gestão de experiência do cliente - Gestão de incidentes - Gestão de leads - Gestão de tarefas - Gestão de tíquetes - Gestão do conhecimento - Gravação de chamadas - Histórico de transcrições/chat - Histórico do cliente - Indicadores de desempenho - Integração de telefonia por computador - Localização do motorista em tempo real - Monitoração de chamadas - Painel de atividades - Para call centers - Para o setor de seguro - Planejamento de pessoal - Portal de autoatendimento - Previsão de trabalho - Rastreamento de edição - Rastreamento de entrega - Real-Time Updates - Registro de chamadas - Relatórios e análise de dados - Relógio de ponto online - Roteamento - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Seguimento de status ... and 70 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Software de Encomenda de Serviço](https://www.capterra.pt/directory/30785/work-order/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18812 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4094 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1728 reviews) ## Avaliações ### "Intuitive and Effective\!" — 5.0/5 > **Andreia** | *30 de abril de 2025* | Gestão da educação | Recommendation rating: 10.0/10 > > **Vantagens**: It's easy and intuitive UI. Super effective and simple. > > **Desvantagens**: Sometimes it can get a bit slow but nothing too much. > > Positive and surprising in a good sense. ----- ### "The number 1 CRM platform" — 4.0/5 > **Hayden** | *18 de abril de 2026* | Software | Recommendation rating: 8.0/10 > > **Vantagens**: It's a great CRM for a teams to use as you are able to keep up to date all customer information and able to update where applicable. Te software contains very little bugs and runs instantly. > > **Desvantagens**: The layout was the biggest constraint for me, it takes some time to get to understand the site and know where everything is. Although this can be copnsidered a positive when understood as you realise how many tools and filters the site has. > > A great positive experience with Salesforce. It's power to integrate with other platforms makes understanding customers needs through the site a breeze. The value for money is questionable but the security and need for the site makes it understandable. ----- ### "A must for call centers" — 5.0/5 > **Patricia** | *19 de março de 2026* | Bancos | Recommendation rating: 10.0/10 > > **Vantagens**: What I liked most about salesforce service cloud was that any information that you needed to know about the customer was located in sales force and we didn’t have to navigate other systems. > > **Desvantagens**: Salesforce service cloud could be overwhelming when learning how to navigate around for the first time. There are many different ways to find out the industry so you would have to know the proper pathway. > > My overall experience with sales force service cloud was a positive one. It showed a tremendous amount of information so we could make the customer experience better and could handle the call efficiently. ----- ### "Complex customer support software" — 2.0/5 > **Govindraj** | *10 de novembro de 2020* | Hotelaria | Recommendation rating: 0.0/10 > > **Vantagens**: Only reports. They have a very good Reports which can be used to build a Dashboard which are very easily customised. > > **Desvantagens**: It is highly complex and it doesn't come with out of box customization. For every single feature implementation u will need a. Consultant. It is only suitable for big call center provided if they maintain a Salesforce engineering team to create and implement all the features as per the Support departments requirements. > > We tried our best to customise Salesforce and for a year we used it but we found that the kind of features we needed it required a Salesforce consultant team to build it however with an extra cost with a dependency so we moved to Zendesk because they provided exactly what we needed at a much less cost and without needing a consultant. Mid-size companies should never use Salesforce cloud unless if their requirements are very high which cannot be fulliled by a out of box customizated product like Zendesk. ----- ### "Improve your CRM experience and customer relations better with Salesforce" — 5.0/5 > **Shraddha** | *22 de junho de 2026* | Serviços de informação | Recommendation rating: 10.0/10 > > **Vantagens**: Salesforce is the great application for getting overall experience in CRM. It helps in maintaining the data logs, time entries. Its easier to check the sales pipeline. It helps in social media marketing. > > **Desvantagens**: The only cons which affected me is its pricing, its bit costly. If the cost might have been bit low then it would have no cons i guess. > > The overall experience about salesforce is great as it helps in managing CRM. It allows team to access customer data. Also, we can use AI tools easily from IOS to Android. Its easier to review the information via dashboards. ----- Page: 1 / 35\ Seguinte: [Next page](https://www.capterra.pt/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data