---
description: Tudo sobre Salesforce Service Cloud: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Salesforce Service Cloud - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce)

# Salesforce Service Cloud

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> Ofereça serviços de missão crítica mais rapidamente com a gestão de incidentes.
> 
> Verdict: Rated **4.5/5** by 827 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Salesforce Service Cloud?

Empresas que precisam de uma solução de serviço como software para CRM e gerenciamento de suporte técnico.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.5/5** | 827 Avaliações |
| Praticidade | 4.1/5 | Based on overall reviews |
| Suporte ao cliente | 4.3/5 | Based on overall reviews |
| Relação qualidade/preço | 4.2/5 | Based on overall reviews |
| Recursos | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Salesforce
- **Location**: San Francisco, EUA
- **Founded**: 2003

## Commercial Context

- **Preço inicial**: 25,00 US$
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, chinês tradicional, coreano, espanhol, francês, inglês, italiano, japonês, neerlandês, português, sueco, tailandês
- **Available Countries**: Alemanha, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, Finlândia, França, Indonésia, Irlanda, Israel, Itália, Japão, Malásia and 14 more

## Recursos

- Acesso para Celular
- Alertas/notificações
- Assinatura eletrônica
- Ações corretivas e preventivas (CAPA)
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- Chatbot
- Distribuição automática de chamadas
- Ferramentas de colaboração
- Geração de relatórios de incidentes
- Gerenciamento de contatos
- Gestão da base de conhecimento
- Gestão da comunicação
- Gestão de call centers
- Gestão de conteúdo
- Gestão de expedição
- Gestão de experiência do cliente
- Gestão de filas
- Gestão de incidentes
- Gestão de leads
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do conhecimento
- Gravação de chamadas
- Histórico de atendimento
- Histórico de transcrições/chat
- Histórico do cliente
- IVR
- Integração de telefonia por computador
- Localização do motorista em tempo real
- Monitoração de chamadas
- Painel de atividades
- Para call centers
- Para o setor de seguro
- Planejamento de pessoal
- Portal de autoatendimento
- Previsão de trabalho
- Rastreamento de edição
- Rastreamento de entrega
- Rastreamento de interações
- Rastreamento de recursos
- Real-Time Updates
- Registro de chamadas
- Relógio de ponto online
- Roteamento
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Seguimento de status

... and 70 more features

## Integrations (17 total)

- CRM Analytics
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- NiCE CXone
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk

... and 2 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Categorias relacionadas

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)
- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)
- [Software de Encomenda de Serviço](https://www.capterra.pt/directory/30785/work-order/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3470 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18803 reviews)
3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4090 reviews)
4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1787 reviews)
5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1727 reviews)

## Avaliações

### "Intuitive and Effective\!" — 5.0/5

> **Andreia** | *30 de abril de 2025* | Gestão da educação | Recommendation rating: 10.0/10
> 
> **Vantagens**: It's easy and intuitive UI. Super effective and simple.
> 
> **Desvantagens**: Sometimes it can get a bit slow but nothing too much.
> 
> Positive and surprising in a good sense.

-----

### "Best-in-class CRM and support solution" — 4.0/5

> **Kelly** | *16 de outubro de 2023* | Software | Recommendation rating: 9.0/10
> 
> **Vantagens**: Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.
> 
> **Desvantagens**: I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.
> 
> It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.

-----

### "A must for call centers" — 5.0/5

> **Patricia** | *19 de março de 2026* | Bancos | Recommendation rating: 10.0/10
> 
> **Vantagens**: What I liked most about salesforce service cloud was that any information that you needed to know about the customer was located in sales force and we didn’t have to navigate other systems.
> 
> **Desvantagens**: Salesforce service cloud could be overwhelming when learning how to navigate around for the first time. There are many different ways to find out the industry so you would have to know the proper pathway.
> 
> My overall experience with sales force service cloud was a positive one. It showed a tremendous amount of information so we could make the customer experience better and could handle the call efficiently.

-----

### "Terrible for support" — 3.0/5

> **Avaliador Verificado** | *6 de outubro de 2022* | Serviços e tecnologia da informação | Recommendation rating: 1.0/10
> 
> **Vantagens**: They have good reporting tools for management. It’s easy to create views and charts.
> 
> **Desvantagens**: Sluggish, ugly interface, poor integration, difficult to customize.
> 
> Extremely negative from a support perspective.

-----

### "Salesforce is the best for a reason." — 5.0/5

> **Avaliador Verificado** | *1 de abril de 2026* | Indústria farmacêutica | Recommendation rating: 10.0/10
> 
> **Vantagens**: Service cloud was super helpful for out customer support. We were a super small business just getting started and I got this all setup for us. We started in starter and ended up using this heavily. It's super easy to setup especially if you have even a little Salesforce experience. I had quite a bit so it was cake.
> 
> **Desvantagens**: Not many cons here. I think you just need to realize what you need and why. It can be kind of expensive so really think about what you neeeeeed vs what you want.
> 
> Overall, good experience. It is something I would recommend if you can justify the cost of salesforce. It can make things a lot easier.

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## Links

- [View on Capterra](https://www.capterra.pt/software/136189/salesforce)

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