--- description: Tudo sobre Salesforce Service Cloud: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Service Cloud - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce) # Salesforce Service Cloud Canonical: https://www.capterra.pt/software/136189/salesforce Page: 1 / 34\ Seguinte: [Next page](https://www.capterra.pt/software/136189/salesforce?page=2) > Ofereça serviços de missão crítica mais rapidamente com a gestão de incidentes. > > Verdict: Rated **4.5/5** by 824 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Salesforce Service Cloud? Empresas que precisam de uma solução de serviço como software para CRM e gerenciamento de suporte técnico. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 824 Avaliações | | Praticidade | 4.1/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Salesforce - **Location**: San Francisco, EUA - **Founded**: 2003 ## Commercial Context - **Preço inicial**: 25,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, espanhol, francês, inglês, italiano, japonês, neerlandês, português, sueco, tailandês - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, Finlândia, França, Indonésia, Irlanda, Israel, Itália, Japão, Malásia and 14 more ## Recursos - Acesso para Celular - Alertas/notificações - Assinatura eletrônica - Ações corretivas e preventivas (CAPA) - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Catalog Management - Chatbot - Emissão de permissões - Ferramentas de colaboração - Geração de relatórios de incidentes - Gerenciamento de contatos - Gestão da base de conhecimento - Gestão da comunicação - Gestão de call centers - Gestão de clientes - Gestão de conteúdo - Gestão de expedição - Gestão de experiência do cliente - Gestão de incidentes - Gestão de leads - Gestão de solicitações de atendimento - Gestão de tarefas - Gestão de tíquetes - Gestão do conhecimento - Gravação de chamadas - Histórico de transcrições/chat - Histórico do cliente - Indicadores de desempenho - Integração de telefonia por computador - Localização do motorista em tempo real - Monitoração de chamadas - Painel de atividades - Para call centers - Para o setor de seguro - Planejamento de pessoal - Portal de autoatendimento - Previsão de trabalho - Rastreamento de edição - Rastreamento de entrega - Rastreamento de recursos - Real-Time Updates - Registro de chamadas - Relógio de ponto online - Roteamento - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Seguimento de status ... and 66 more features ## Integrations (17 total) - CRM Analytics - Elastic Enterprise Search - Five9 - Gainsight CS - Helpshift - InGenius - LiveOps - Natterbox - NiCE CXone - Quip - Salesforce Marketing Cloud - Salesforce Platform - Salesforce Sales Cloud - Salesforce Starter - Talkdesk ... and 2 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) - [Software de Encomenda de Serviço](https://www.capterra.pt/directory/30785/work-order/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3444 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18785 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4080 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1724 reviews) ## Avaliações ### "Intuitive and Effective\!" — 5.0/5 > **Andreia** | *30 de abril de 2025* | Gestão da educação | Recommendation rating: 10.0/10 > > **Vantagens**: It's easy and intuitive UI. Super effective and simple. > > **Desvantagens**: Sometimes it can get a bit slow but nothing too much. > > Positive and surprising in a good sense. ----- ### "Great for support team but takes time to learn" — 4.0/5 > **Harshul** | *31 de março de 2026* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: The best thing for me is how everything is in one place. Tickets, calls, customer history, all of it shows up right away so you don’t waste time searching. The automation helps lot too, like routing cases or sending updates without me doing manually. The interface clean once you learn it, and it easy to track customer issues from start - finish. It also integrates well with other tools, which saves a lot of time. > > **Desvantagens**: The biggest downside is the learning curve. It takes really a while to understand where everything is and how the workflows actually work. Some settings are so deep and you have to click around too much. It can feel slow a t times when switching between tabs. Also the customization is powerful but kinda overwhelming if you not used to Salesforce. And the pricing can get high if you need extra features.one thing I dislike more then anything is that it doesnt auto refresh so if there is an update on case you might miss it > > Overall my experience has been good. It’s is a strong tool for managing customer support and the keeping everything organized. Once you get used to the system, it’s smooth and helps speed up the work. It reduced a lot of manual tasks for us and it made it easier to track customers issues. There are a few things that take time to learn, but after that it works well day to day. It’s not perfect but it’s is very reliable and definitely helps with the support work. ----- ### "Salesforce is the best for a reason." — 5.0/5 > **Avaliador Verificado** | *1 de abril de 2026* | Indústria farmacêutica | Recommendation rating: 10.0/10 > > **Vantagens**: Service cloud was super helpful for out customer support. We were a super small business just getting started and I got this all setup for us. We started in starter and ended up using this heavily. It's super easy to setup especially if you have even a little Salesforce experience. I had quite a bit so it was cake. > > **Desvantagens**: Not many cons here. I think you just need to realize what you need and why. It can be kind of expensive so really think about what you neeeeeed vs what you want. > > Overall, good experience. It is something I would recommend if you can justify the cost of salesforce. It can make things a lot easier. ----- ### "Terrible for support" — 3.0/5 > **Avaliador Verificado** | *6 de outubro de 2022* | Serviços e tecnologia da informação | Recommendation rating: 1.0/10 > > **Vantagens**: They have good reporting tools for management. It’s easy to create views and charts. > > **Desvantagens**: Sluggish, ugly interface, poor integration, difficult to customize. > > Extremely negative from a support perspective. ----- ### "Customer Care thrives in Service Cloud" — 5.0/5 > **Avaliador Verificado** | *17 de setembro de 2025* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: Service Cloud is a very flexible tool. Although I've only used it at my current company, it's very easy to see how it could be useful for any customer care team in any industry. > > **Desvantagens**: As is the case with any call center manager, so much of its effectiveness depends on how the Salesforce administrator sets up the tool so that it's useful to the agents. A good admin can really unlock the productivity potential of its agents if they have a deep understanding of how the agents need to work. > > Our admin has built a tremendous amount of customization into Service Cloud, but has also made it easy for agents to learn and then to thrive on the job. It is easy for teams to cross reference service tickets between teams thanks to the categories our admin built in. ----- Page: 1 / 34\ Seguinte: [Next page](https://www.capterra.pt/software/136189/salesforce?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/136189/salesforce) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data