---
description: Tudo sobre Salesforce Service Cloud: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Salesforce Service Cloud - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Salesforce Service Cloud](/software/136189/salesforce)

# Salesforce Service Cloud

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> Ofereça serviços de missão crítica mais rapidamente com a gestão de incidentes.
> 
> Verdict: Rated **4.5/5** by 824 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Salesforce Service Cloud?

Empresas que precisam de uma solução de serviço como software para CRM e gerenciamento de suporte técnico.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.5/5** | 824 Avaliações |
| Praticidade | 4.1/5 | Based on overall reviews |
| Suporte ao cliente | 4.3/5 | Based on overall reviews |
| Relação qualidade/preço | 4.2/5 | Based on overall reviews |
| Recursos | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Salesforce
- **Location**: San Francisco, EUA
- **Founded**: 2003

## Commercial Context

- **Preço inicial**: 25,00 US$
- **Modelo de preços**:  (Free version available) (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, chinês, chinês tradicional, coreano, espanhol, francês, inglês, italiano, japonês, neerlandês, português, sueco, tailandês
- **Available Countries**: Alemanha, Arábia Saudita, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, Filipinas, Finlândia, França, Indonésia, Irlanda, Israel, Itália, Japão, Malásia and 14 more

## Recursos

- Acesso para Celular
- Alertas/notificações
- Assinatura eletrônica
- Ações corretivas e preventivas (CAPA)
- Bate-papo com o consumidor em tempo real
- Bate-papo proativo
- Bate-papo/Mensagens instantâneas
- Catalog Management
- Chatbot
- Emissão de permissões
- Ferramentas de colaboração
- Geração de relatórios de incidentes
- Gerenciamento de contatos
- Gestão da base de conhecimento
- Gestão da comunicação
- Gestão de call centers
- Gestão de clientes
- Gestão de conteúdo
- Gestão de expedição
- Gestão de experiência do cliente
- Gestão de incidentes
- Gestão de leads
- Gestão de solicitações de atendimento
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do conhecimento
- Gravação de chamadas
- Histórico de transcrições/chat
- Histórico do cliente
- Indicadores de desempenho
- Integração de telefonia por computador
- Localização do motorista em tempo real
- Monitoração de chamadas
- Painel de atividades
- Para call centers
- Para o setor de seguro
- Planejamento de pessoal
- Portal de autoatendimento
- Previsão de trabalho
- Rastreamento de edição
- Rastreamento de entrega
- Rastreamento de recursos
- Real-Time Updates
- Registro de chamadas
- Relógio de ponto online
- Roteamento
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Seguimento de status

... and 66 more features

## Integrations (17 total)

- CRM Analytics
- Elastic Enterprise Search
- Five9
- Gainsight CS
- Helpshift
- InGenius
- LiveOps
- Natterbox
- NiCE CXone
- Quip
- Salesforce Marketing Cloud
- Salesforce Platform
- Salesforce Sales Cloud
- Salesforce Starter
- Talkdesk

... and 2 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Categorias relacionadas

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software)
- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)
- [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software)
- [Software de Encomenda de Serviço](https://www.capterra.pt/directory/30785/work-order/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3412 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18773 reviews)
3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4077 reviews)
4. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1719 reviews)
5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1760 reviews)

## Avaliações

### "Intuitive and Effective\!" — 5.0/5

> **Andreia** | *30 de abril de 2025* | Gestão da educação | Recommendation rating: 10.0/10
> 
> **Vantagens**: It's easy and intuitive UI. Super effective and simple.
> 
> **Desvantagens**: Sometimes it can get a bit slow but nothing too much.
> 
> Positive and surprising in a good sense.

-----

### "The ultimate tool for sales and CRM" — 5.0/5

> **Luciana** | *10 de junho de 2024* | Publicidade e marketing | Recommendation rating: 3.0/10
> 
> **Vantagens**: I love how customizable it can be and how it makes sales and management life’s easier. Perfect as a information center and also pipeline visibility tool.
> 
> **Desvantagens**: It’s not intuitive at all. Training is necessary.

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### "Best-in-class CRM and support solution" — 4.0/5

> **Kelly** | *16 de outubro de 2023* | Software | Recommendation rating: 9.0/10
> 
> **Vantagens**: Anyone can pick it up and start using it right away. Numerous special functions help users grasp the situation and perform effectively. Learning about and using Salesforce is a requirement of using Service Cloud.
> 
> **Desvantagens**: I wish I could send out a mass email to all of my accounts and track their activities in one place. In a broad sense, that would assist advisors save time. It would be convenient if a call could be recorded for more than two accounts at once.
> 
> It's a win-win for both your business and your customers. Customer service has been boosted as a result. The help and service provided to customers has improved. It makes work more adaptable and scalable.

-----

### "Salesforce for better customer experience" — 5.0/5

> **Jelfry** | *26 de fevereiro de 2025* | Entretenimento | Recommendation rating: 10.0/10
> 
> **Vantagens**: The way it has changed how we interact with our customers, thw shortcuts has made 50% of the work faster and more efficient since we can manage to answer more than 2 chats ate the same time. While you need to switch between chats windows and at the same time answer to the customers with accurate and personalized answers the shortcuts will be your best friends.
> 
> **Desvantagens**: At first we had few outages interrupting our chats sessions or dropping the chats, that was really annoying for our customers and for us too.
> 
> Overall the experience has been great besides the few inconvenience we had at the beginning. With the possibility of handling 2 chats or more at the same time the waiting queue time has decreased for our customer, that was one of our first goals.

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### "Great platform and Easy to use." — 5.0/5

> **VINCE** | *20 de março de 2026* | Hotelaria | Recommendation rating: 7.0/10
> 
> **Vantagens**: Ease of use and the basically unlimited customization that is possible. We were able to tweak the software to do exactly what we needed it to do.
> 
> **Desvantagens**: Sometimes support was not the fastest and certain functions were not the most user friendly. Overall the pros outweighed the cons though.
> 
> Salesforce Service Cloud proved to be very useful for our business and enjoyed being able to customize as needed.

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## Links

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