--- description: Tudo sobre Usersnap: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Usersnap - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Controle de Erros de Programação](/directory/30090/bug-tracking/software) > [Usersnap](/software/135579/usersnap) # Usersnap Canonical: https://www.capterra.pt/software/135579/usersnap Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/135579/usersnap?page=2) > Colete erros e comentários de usuários, permitindo que os usuários enviem uma captura de tela anotada no navegador. Faça o comentário ser importante. > > Verdict: Rated **4.8/5** by 48 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Usersnap? O Usersnap é usado por pequenas empresas iniciantes em tecnologia, bem como por grandes empresas de software (como Facebook, Canva e Microsoft). Os clientes variam de empresas de software SaaS (software como serviço) a agências de comércio eletrônico e internet. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.8/5** | 48 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.5/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Usersnap - **Location**: Linz, Áustria - **Founded**: 2013 ## Commercial Context - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, checo, coreano, croata, espanhol, francês, húngaro, inglês, italiano, japonês, turco - **Available Countries**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Áustria, Índia ## Recursos - Análise de sentimentos - Biblioteca de perguntas - Coleta de dados de multicanal - Estrutura de pesquisas NPS - Feedback contínuo - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão de atribuições - Gestão de pesquisas/enquetes - Gestão de projetos - Gestão de respostas - Gestão de tarefas - Gestão de tíquetes - Gestão do fluxo de trabalho - Modelos personalizáveis - Painel - Portal de autoatendimento - Questionários e feedback - Rastreamento de edição - Registro de auditoria - Relatórios e análise de dados - Relatórios e estatística - Solicitação de avaliação - Visualização de dados ## Integrations (34 total) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... and 19 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Software de Controle de Erros de Programação](https://www.capterra.pt/directory/30090/bug-tracking/software) ## Categorias relacionadas - [Software de Controle de Erros de Programação](https://www.capterra.pt/directory/30090/bug-tracking/software) - [Sistemas de Monitoramento de Problemas](https://www.capterra.pt/directory/30675/issue-tracking/software) - [Software de Avaliação 360 Graus](https://www.capterra.pt/directory/30666/360-degree-feedback/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.pt/directory/31024/review-management/software) ## Alternativas 1. [Trustpilot](https://www.capterra.pt/software/169618/trustpilot) — 4.5/5 (1204 reviews) 2. [Birdeye](https://www.capterra.pt/software/152997/birdeye) — 4.7/5 (704 reviews) 3. [Swell](https://www.capterra.pt/software/172802/swell) — 4.6/5 (356 reviews) 4. [Weave](https://www.capterra.pt/software/141842/weave) — 4.3/5 (668 reviews) 5. [Yotpo](https://www.capterra.pt/software/144389/yotpo) — 4.5/5 (376 reviews) ## Avaliações ### "Finally, Usersnap is what I was looking for\!" — 5.0/5 > **Alex** | *30 de julho de 2019* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: Easy to use. Easy installation. User-friendly. Easy for non-tech-savvy users. The Chrome Extension works great. My clients already love it, and it's making my work easier\! > > **Desvantagens**: None, so far. Maybe I would add video recording to a future version. > > At Yucalab Digital Media, we create, localize, and translate a lot of content from English to Spanish for our clients. After looking for an app/software, to make annotations on a screenshot, to review mostly websites, I finally found Usersnap. When I started my search, I thought there were a lot of similar tools that could do this work, but surprisingly, I found just a few. And let me tell you, most of them were pretty BAD. For me, finding Usersnap was a miracle, and it has already become an essential tool for the work that I'm doing. ----- ### "Efficient Testing Tool" — 5.0/5 > **Meagan** | *11 de junho de 2025* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: It is an amazing and efficient way for our clients and internal team to test the Cvent website and registration prior to launching. > > **Desvantagens**: I can't say I have found anything I don't like at this time. I am a new user with this integration. So far I am really enjoying it. > > Overall it is extremely user friendly and allows an efficient way for our team to test the registration and website components leading up to a registration launch. ----- ### "Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing" — 4.0/5 > **Avaliador Verificado** | *29 de março de 2019* | Serviços e tecnologia da informação | Recommendation rating: 5.0/10 > > **Vantagens**: I appreciated the tidy little on screen reporting widget that Usersnap Classic offers. The annotation tools, and label syncing with Jira is great. > > **Desvantagens**: When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users. The Usersnap classic widget is neat, but the options for adjusting it to suit your projects are limited. You'll also find yourself limited when it comes to pricing and projects. The basic plans are fairly pricey and limited to running just a few projects at a time. This might be suitable for teams working on one or two in house websites, but doesn't work for web agencies with lots of clients. > > I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira. The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects. ----- ### "Great price-quality" — 4.0/5 > **Avaliador Verificado** | *18 de janeiro de 2021* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together > > **Desvantagens**: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes > > So far so good, great quality for the price you pay. ----- ### "Good tool for reporting bugs" — 4.0/5 > **Cristian** | *29 de julho de 2020* | Logística e cadeia de fornecimento | Recommendation rating: 8.0/10 > > **Vantagens**: I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. > > **Desvantagens**: Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. > > Overall experience so far is good, i can recommend this tool as a professional one. ----- Page: 1 / 3\ Seguinte: [Next page](https://www.capterra.pt/software/135579/usersnap?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/135579/usersnap) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data