Quem usa o ecomdash?

Empresas de pequeno e médio porte que vendem em vários marketplaces, têm processamento de pedidos muito complexo e necessidade de integração de dados de back-end e estoque e precisam procurar uma solução de software acessível.

Conheça o ecomdash

A Ecomdash é uma empresa de software de gestão de estoques e atendimento de pedidos que oferece a opção de gerenciar todos os canais de vendas online a partir de um painel. Coordene os níveis de venda e estoque em plataformas como eBay, Amazon, Etsy e mais com geração de relatórios e sincronização automática. O software é ideal para pequenas e médias empresas e vem com uma avaliação e consultoria gratuitas de 15 dias. Todos os clientes da Ecomdash recebem uma conta gratuita da Pitney Bowes. Ela tem um valor anual de US$ 180.

ecomdash - Informação

ecomdash

http://www.ecomdash.com

Fundada em 2012

ecomdash - Preços

O ecomdash não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do ecomdash a partir de 60,00 US$/mês.

Preço inicial

60,00 US$/mês

Versão gratuita

Não

Teste Grátis

Sim

Implantação

Nuvem, SaaS, web

Formação

Ao vivo online

Webinars

Documentos

Assistência

Horário comercial

Online

Recursos do ecomdash

Sistemas de Controle de Estoque
Check-in/Check-out
Código de barras/RFID
Códigos SKU/UPC
Gestão de fornecedores
Gestão de itens
Gestão de renovações de pedidos
Otimização de estoques
Previsão
Rastreamento de estoque
Rastreamento do custo
Rastreamento do número de série
Carrinho de compras
Comércio móvel
Comércio social
Gerenciamento de SEO
Gestão de canais
Gestão de catálogos
Gestão de devoluções
Gestão de estoques
Gestão de pedidos
Gestão de promoções
Integração de mercado
Marketing por e-mail
Sincronização de dados
Gestão de atendimento ao cliente
Gestão de dados do produto
Gestão de fornecedores
Gestão de pedidos
Gestão de suprimentos
Integração de comércio eletrônico
Otimização de preços
Rastreamento de remessas
Relatórios e análise de dados
Serviços de dropshipping
Atendimento do pedido
Gestão de Pedidos em Espera
Gestão de catálogos
Gestão de devoluções
Gestão de estoques
Gestão de pedidos especiais
Gestão de remessas
Pedidos recorrentes
Rastreamento de pedidos
Registro de pedidos
Acesso para Celular
Alertas/notificações
Gerenciamento de multicanal
Gestão de armazéns
Gestão de estoques de fabricação
Gestão de estoques do varejo
Gestão de fornecedores
Gestão de renovações de pedidos
Identificação do produto
Kits
Otimização de estoques
Previsão
Relatórios e análise de dados

ecomdash - Avaliações

Exibindo 5 de 92 avaliações

Geral
3,9/5
Praticidade
3,6/5
Atendimento ao cliente
4/5
Recursos
3,8/5
Relação qualidade/preço
4,1/5
Sander K.
Owner
Bens de consumo, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    4/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 14/01/2019

"Highly capable with a learning curve "

Comentários: Ecomdash has allowed our business to expand as we sell online B2C, B2B, brick-and-mortar, and at mobile locations. No other software handles this for us like ecomdash can.

Vantagens: Ecomdash handles multi-channel inventory is a more comprehensive and flexible way than any other software we’ve tried.

Desvantagens: The software is so capable that it also has a huge learning curve (we’ve been at it several years and still learn new things), and the interface isn’t very modern, nor is it mobile-friendly.

  • Fonte da avaliação 
  • Avaliado em 14/01/2019
Kelley H.
Owner
Varejistas, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 19/01/2020

"Ecomdash makes it easier to sell online"

Comentários: I've been using Ecomdash since they were just getting up and running. They have done so many upgrades and made the software better and better. Their customer service has been great and very responsive. The price of the software is easily justifiable since they monitor all of my inventory, manage my orders and let me list to multiple online selling venues all in one system. As they have grown, their up-time has been incredible.

Vantagens: Cross list inventory on multiple selling platforms. Love the fact that when an order comes in from a selling venue, Ecomdash stops all of the listings on other platforms without me having to watch it.
Ability to print shipping labels for orders.
Ability to manage my inventory locations.
Ability to upload my listing info via a CSV file.

Desvantagens: I don't have any cons, more like a wish list. I would like it if they would list / monitor Poshmark. I would like to be able to customize the reports.

  • Fonte da avaliação 
  • Avaliado em 19/01/2020
John B.
Owner
Editoras, 2-10 funcionários
Usou o software por: 1 a 5 meses
  • Classificação geral
    4/5
  • Praticidade
    3/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 12/06/2020

"Very powerful, but not as intuitive as it should be."

Comentários: It is very frustrating and confusing at first, since very little is intuitive. The BigCommerce sales channel had to be adjusted by the support staff on their end to make it work (and, of course, this is something you have to find out by complaining to support that it doesn't work! If a "contact us to finalize the BigCommerce settings" note was on the web site, it would have been much less frustrating.) Support woman [SENSITIVE CONTENT HIDDEN] is terrific. The other person I interacted with, much less so. (Terse and distracted. The first time I had him, I felt like I was interrupting his lunch or something and every reply was slow and grudging. I've had him again since, though, and he was better. Just don't try to chat with him at lunch time!)

Vantagens: It integrates inventory management with multiple sales channels. I like being able to sync my BigCommerce store Amazon, eBay, and several others all at the same time.

Desvantagens: It can be glacially slow. An update made it faster, but it's still much slower than (to pick a competitor) Inkfrog. I'm still deciding if I want to stick with Ecomdash, but I probably will. It has a steep learning curve, but gets easier as you figure things out. And it has a lot of features that I may want to use later, as my business grows.

Resposta dos fornecedores

por ecomdash em 22/06/2020

Hi John -

Thanks so much for your feedback. I'm happy to hear that we were able to get the BigCommerce integration working for you. I'll be sure to pass your experience, along with the other items you mentioned, over to our product team so they can continue to work on making it easier. We're working on adding more information/directions in the user interface to make it easier to use, so definitely reach out to our support team with any feedback! We're always looking for ways to improve the product.

Someone from our team will be reaching out to learn more about what you experienced. I hope you give us a chance to help grow your business! :)

Thanks,
Ecomdash

  • Fonte da avaliação 
  • Avaliado em 12/06/2020
Paul M.
General Manager
Maquinário, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    3/5
  • Praticidade
    2/5
  • Recursos e funcionalidades
    3/5
  • Atendimento ao cliente
    1/5
  • Relação qualidade/preço
    3/5
  • Probabilidade de recomendação
    2/10
  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 16/06/2020

"TOO MANY CHANGES!"

Comentários: We loved it when it first came out. Now it is becoming a burden with all the big changes and bugs introduced at each change. Also, some of the changes seem to make no sense, such as when you view your products, you select All Products from the dropdown.. But Wait! you are not looking at ALL products. You have to select Show All to see ALL products. The interface used to be a lot cleaner and intuitive but now is a jumbled up mess. You can't do all things to a product from one place any more. You have to jump around too much. And no phone support! You would think that a company owned by Constant Contact would at least have SOME phone support. Chat and email takes far too long and too many sessions to fix problems. If I can find a reasonable alternative, we may have to leave.

Vantagens: The fact that it integrates much of what a small multichannel business needs.

Desvantagens: When we first started with Ecomdash almost 10 years ago, they were just getting started. They were eager to hear from users and were very responsive to problems. As time went on, more problems seemed to show up and "features" that made working with it more difficult started showing up. Now, seems like every "update" comes with a major bug that takes multiple chat sessions to resolve. Also, it seems that no one working there has ever actually started and run a small business based on some of the decisions they made. For example, they can't see the need for a "Paid" invoice to send our commercial customers!

Resposta dos fornecedores

por ecomdash em 25/06/2020

Dear Paul,

Thanks for sharing your feedback. We're sorry to hear such a long-term customer having this frustrating experience, but really appreciate you bringing this issue to our attention. We've sent your feedback to our product development team.

Someone from our customer success team will be contacting you shortly to learn more about your experience and to discuss the various changes we've made. We'd love to make things right if you give us another chance.

Thanks,
Ecomdash

  • Fonte da avaliação 
  • Fonte: SoftwareAdvice
  • Avaliado em 16/06/2020
Kyle P.
Owner
Suprimentos e equipamentos para empresas, 2-10 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5/5
  • Praticidade
    5/5
  • Recursos e funcionalidades
    5/5
  • Atendimento ao cliente
    5/5
  • Relação qualidade/preço
    5/5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 25/03/2020

"Best inventory software"

Comentários: Wonderful experience. Would never switch.

Vantagens: This is the best bang for your buck when it comes to inventory software. Its a little clunky to get used to but they are literally improving it daily.
The LIVE chat support is spot on. Almost never have to wait to be helped and usually get the same couple reps (and they actually remember you and the things you are working on) which is awesome!

Desvantagens: It can be frustrating to understand why they do the things they do.
Sometimes it feels like they have never run an ecommerce shop so they don't understand functionality that would be best fit. BUT they have a support page you can add requests to and they do read, reply and implement things when they can.

  • Fonte da avaliação 
  • Avaliado em 25/03/2020