--- description: Tudo sobre NiCE CXone: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: NiCE CXone - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/30007/call-center/software) > [NiCE CXone](/software/134775/incontact-call-center-software) # NiCE CXone Canonical: https://www.capterra.pt/software/134775/incontact-call-center-software Page: 1 / 25\ Seguinte: [Next page](https://www.capterra.pt/software/134775/incontact-call-center-software?page=2) > Software de central de atendimento na nuvem que oferece VR, roteamento baseado em habilidades, IA, combinação de chamadas e análise. > > Verdict: Rated **4.2/5** by 582 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa NiCE CXone? Centrais de atendimento em pequenas, médias e grandes empresas e em organizações governamentais usam o CXone da NICE inContact para oferecer uma experiência excepcional ao cliente em todos os canais digitais e de voz. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.2/5** | 582 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 4.0/5 | Based on overall reviews | | Relação qualidade/preço | 4.1/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: NiCE ## Commercial Context - **Preço inicial**: 110,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Windows (local), Linux (local) - **Idiomas**: alemão, búlgaro, checo, chinês, chinês tradicional, coreano, croata, dinamarquês, espanhol, francês, grego, indonésio, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, romeno, russo, sueco, tailandês, árabe - **Available Countries**: Alemanha, Anguila, Argentina, Arábia Saudita, Austrália, Baamas, Bangladeche, Barbados, Barém, Bermudas, Bielorrússia, Bolívia, Brasil, Brunei, Bulgária, Bélgica, Camboja, Canadá, Catar, Cazaquistão and 89 more ## Recursos - Banco de dados do cliente - Bate-papo ao vivo - CRM - Chatbot - Coleta de dados de multicanal - Comunicação multicanal - Discador automático - Discador automático - Discador preditivo - Employee Coaching Tools - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de listas - Gestão da comunicação - Gestão da qualidade - Gestão de caixa de entrada - Gestão de campanhas - Gestão de experiência do cliente - Gestão de filas - Gestão de funcionários - Gestão de modelos - Gestão de pesquisas/enquetes - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do quadro de horários - Gestão do tempo livre - Gravação - Gravação de chamadas - Histórico do cliente - Mensagens de SMS - Mensagens por voz - Modelos personalizáveis - Monitoração de chamadas - Painel - Painel de atividades - Para call centers - Planejamento de pessoal - Portal de autoatendimento - Previsão de trabalho - Questionários e feedback - Registro de chamadas - Relatórios e análise de dados - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Transferência de arquivos - Transferência de chamadas - VoIP - Workflow Automation ... and 29 more features ## Integrations (36 total) - AnswerDash - Applango - Atos Suite - Bullhorn - CallVU - Cyara - DaaS - Dynamics 365 - Firefly - Haptik - HubSpot Content Hub - Inbenta - Ivinex CRM - Kustomer - Lightico ... and 21 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) ## Categorias relacionadas - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) - [Software de Gestão de Comunicação com o Cliente](https://www.capterra.pt/directory/31002/customer-communications-management/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Alternativas 1. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (1005 reviews) 2. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Amazon Connect](https://www.capterra.pt/software/1017140/amazon-connect) — 4.5/5 (96 reviews) 4. [Genesys Cloud CX](https://www.capterra.pt/software/21409/genesys-cloud) — 4.3/5 (269 reviews) 5. [Five9](https://www.capterra.pt/software/132405/five9) — 4.2/5 (487 reviews) ## Avaliações ### "Boa plataforma para atendimento e gestão" — 5.0/5 > **Allan Ricardo** | *21 de setembro de 2026* | Bancos | Recommendation rating: 10.0/10 > > **Vantagens**: O NiCE CXone facilita bastante a gestão dos atendimentos e ajuda a centralizar as informações em um só lugar. Os recursos de monitoramento e acompanhamento são úteis para entender melhor a operação. > > **Desvantagens**: No começo, pode ser um pouco complicado encontrar e configurar algumas funções. Também acho que a interface poderia ser mais simples em alguns pontos. > > É uma plataforma completa e que atende bem às necessidades de uma operação de atendimento. Depois que você aprende a usar os principais recursos, o dia a dia fica bem mais organizado. ----- ### "Excellent Resource; Future Versions Will Be Even Better" — 5.0/5 > **Saskia** | *19 de setembro de 2023* | Restaurantes | Recommendation rating: 10.0/10 > > **Vantagens**: It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we can take and make calls; and it has automated call routing, so we can direct calls effectively and give them to the most qualified agent. As a result, we are able to track each client's transactional past with our business and tailor our services accordingly. > > **Desvantagens**: The setting of the system along with the transfer of client data has been a major challenge for us because it is both labor-intensive and time-consuming. Every time we make a new client profile, we have to spend a lot of time filling in fields that the system thinks vital. If the system allowed us to modify the information it asked for, it would save us a lot of effort and time. > > It's a one-stop shop for customer service needs, with support for phone calls, emails, instant messaging, and more, as well as call monitoring and conversation tracking across all channels. In addition, it features client questionnaires to help us learn more about their needs and preferences so that we may better meet them. ----- ### "Great Business Partner" — 4.0/5 > **Sarah** | *30 de outubro de 2024* | Serviços financeiros | Recommendation rating: 7.0/10 > > **Vantagens**: Leading edge of contact center technology > > **Desvantagens**: Lack of support and training and downtime due to issues. > > Good experience, everyone we've worked with has been helpful. It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected. ----- ### "I can't use this" — 1.0/5 > **Adam** | *31 de agosto de 2023* | Bens de consumo | Recommendation rating: 0.0/10 > > **Vantagens**: Support is responsive and helpful for things that work. Reporting for phones is decent. It's good to have everything all in one (ACD, IVR, WFM, QA). > > **Desvantagens**: You can only forecast LEGACY email and chat with CXone. If you went with Digital (DFO) chat and email, like we did at NICE's recommendation, then you can't forecast email and chat in CXone. The next logical step would be to build your own model with historical data. But the reports out of CXone do not provide interval level historical data (AHT, SL, RR, none of it). You can get totals by channel by day, but not by interval. There are only two reports in CXone Reports that provide data on digital contacts. There's an interval report in the Performance Management section, but if you enter a range beyond 1 day, the interval data is in aggregate, which is to say, pretty much useless. Multiply the number of skills by channels, and that's how many reports you'd have to pull each day. If you don't know how to work with APIs, you're out of luck and you'll have to pull a resource to help. Their regular support team can help with non-DFO. Their advanced support team that costs a pretty penny per 15 minutes, has only surface level knowledge of DFO. If you have trouble using their tool, they will refer you to their APIs. So you either have to take time out of your busy day/life to learn how to use APIs or lean on one of your internal resources who knows how to use them, if you even have any.Their Fall '23 release is supposed to address a lot of these issues, but NICE was not forthcoming with any of the above, we had to figure all of this out on our own. > > I continue to spend an inordinate amount of time working around CXone's inadequacies. Our business does not have the level of data it needs to function at the level we should be able to for the price we pay.They over-sell and under-deliver. ----- ### "How "Nice" of You to Read My "inContact" Review\!\!" — 4.0/5 > **Avaliador Verificado** | *25 de fevereiro de 2021* | Serviços e tecnologia da informação | Recommendation rating: 6.0/10 > > **Vantagens**: I most enjoy the ability to utilize the platform how you best see fit. It's very easy to customize to your specific preference and that helps a lot with being organized. > > **Desvantagens**: I dislike the recurring instances of the platform 'dropping' and me having to restart my computer before being able to sign back in and start working again. > > I am using this platform as a call center management system. Our Service Desk employees all use this and it has made a world of difference on everyone being on the same page and being able to quickly adapt to changes. ----- Page: 1 / 25\ Seguinte: [Next page](https://www.capterra.pt/software/134775/incontact-call-center-software?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/134775/incontact-call-center-software) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data