Quem usa o Intercom?

A Intercom possui mais de 30.000 clientes pagantes em todo o mundo, incluindo empresas maiores, como New Relic, Sothebys e Shopify, além de empresas menores, como Airtable e Coda.

Conheça o Intercom

A Intercom constrói um conjunto de produtos com mensagens em primeiro lugar para empresas, a fim de acelerar o crescimento ao longo do ciclo de vida do cliente. Ela fornece uma plataforma completa de crescimento para marketing, vendas e suporte. As empresas mais bem-sucedidas do mundo, como Atlassian, Shopify e New Relic, usam o Intercom para impulsionar o crescimento por meio de bate-papo, bots e comunicações personalizadas com os clientes.

Intercom - Informação

Intercom

https://www.intercom.com/

Fundada em 2011

Intercom - Vídeo
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Intercom - Visão geral de preços

Ver planos de preços

O Intercom não possui uma versão gratuita, mas oferece versão de teste grátis. Versão paga do Intercom a partir de 39,00 US$/mês.


Preço inicial

39,00 US$/mês Veja detalhes de preços

Versão gratuita

Não

Intercom: implantação e suporte

Assistência

  • Horário comercial
  • Online

Implantação

  • Nuvem, SaaS, web
  • Celular - iOS nativo
  • Celular - Android nativo

Formação

  • Ao vivo online
  • Webinars
  • Documentos

Recursos do Intercom

  • Análise de dados/Rastreamento do ROI
  • CTAs personalizáveis
  • Campanhas gota a gota
  • Conteúdo dinâmico
  • Inteligência de vendas
  • Lead Scoring
  • Marketing de pesquisa
  • Marketing social
  • Páginas de início/formulários web
  • Rastreamento de visitantes do site
  • Segmentação
  • Testes A/B

Ver lista completa de Ferramentas de Automação de Marketing

  • Biblioteca de imagens
  • Campanhas gota a gota
  • Conformidade com CAN SPAM
  • Conteúdo dinâmico
  • E-mail otimizados para celulares
  • E-mails acionados por eventos
  • Editor de e-mail de WYSIWYG
  • Gerenciamento de listas
  • Gestão de assinantes
  • Gestão de modelos
  • Pesquisas do cliente
  • Páginas de início/formulários web
  • Relatórios e análise de dados
  • Respondedores automáticos
  • Testes A/B

Ver lista completa de Ferramentas de Email Marketing

  • Alertas/transferência
  • Assistente virtual
  • Base de conhecimento
  • Bate-papo ao vivo
  • Gerenciamento de e-mails
  • Gestão de call centers
  • Gestão de compromissos
  • Gestão de filas
  • Gestão do fluxo de trabalho
  • Indicadores de desempenho
  • Integração de redes sociais
  • Portal de autoatendimento
  • Questionários e feedback

Ver lista completa de Sistemas de Atendimento ao Cliente

O fornecedor ainda não preencheu essa informação.

Ver lista completa de Sistemas de SMS em Massa

  • Bate-papo proativo
  • Compartilhamento de tela
  • Formulário offline
  • Imagem de marca personalizável
  • Integração de terceiros
  • Rastreamento de visitantes do site
  • Respostas predeterminadas
  • Segmentação geográfica
  • Transferências/encaminhamento

Ver lista completa de Software de Chat ao Vivo

  • Banco de dados de contatos
  • Captura de leads
  • Ferramentas de prospecção
  • Gestão do pipeline
  • Importação/exportação de dados
  • Integração de banco de dados de leads
  • Lead Nurturing
  • Lead Scoring
  • Segmentação de leads
  • Verificação/validação de leads

Ver lista completa de Software de Geração de Leads

Intercom - Alternativas

Mais alternativas ao Intercom

Intercom - Avaliações

Leia todas as avaliações

Classificação geral

4,5/5

Pontuação média

Praticidade 4,4
Atendimento ao cliente 4,4
Recursos 4,3
Relação qualidade/preço 4

Avaliar software

Compartilhe suas experiências com outros compradores de software.

Escreva uma avaliação!
Liam M.
People Operations Manager
Software, 11-50 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    4 /5
  • Atendimento ao cliente
    5 /5
  • Relação qualidade/preço
    4 /5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 01/08/2019

"Not Much Competition"

Comentários: Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.

Vantagens: From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow. Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex. Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.

Desvantagens: Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves. Given they are the industry leader, it can come at a premium for a larger organizations.

  • Fonte da avaliação 
  • Avaliado em 01/08/2019
Damola B.
Managing Director
Internet, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    5 /5
  • Relação qualidade/preço
    5 /5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 06/10/2020

"Supercharge Your Customer Interactions"

Comentários: I am able to deploy a simple interface that helps customers interact with our team while they use our software. The team is also able to get direct notifications on their email, Smartphone apps and Slack (via the Intercom<>Slack integration) and respond promptly to queries. I am able to deploy product tours to users while they use our software. It helps us scale our support in ways we couldn't get done in the past. Finally, we are able to assess user actions across various touchpoints and sections of our software. We are also able to gauge our performance with supporting users. i.e. response time, user satisfaction with support interections etc. All together, Intercom is one of the best decisions we've made as a startup so far!

Vantagens: I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us. I also love the various apps I can integrate to our company account. It has made interaction with users so much easier and richer. I almost forgot the in-app tours and the new features they release every month. As a leader in a startup that owns a SaaS solution, I am always inspired by Intercom every time I use it. As a user, I am all to delighted every time I interact with the software.

Desvantagens: To be honest, nothing really. Maybe the learning curve that comes with figuring it out at first, but they have a robust help centre and academy that resolves areas where we lack clarity.

Resposta dos fornecedores

por Intercom em 28/10/2020

Thanks for leaving us this review Damola. It's wonderful to hear that Intercom is helping you communicate and interact with your users in such a rich way!

You're right that the learning curve with Intercom can be pretty steep as the tool is so powerful, and our Product Education team are hard at work creating content to help at every step. Make sure to check out our free online Intercom Academy courses, webinars and our new customer community Interconnected, as these are all great ways to continue your learning.

Thanks again,
Kate (Intercom - Customer Engagement)

  • Fonte da avaliação 
  • Avaliado em 06/10/2020
Tasha D.
Director of Customer Success
Hospitais e Saúde, 51-200 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    1 /5
  • Praticidade
    1 /5
  • Recursos e funcionalidades
    1 /5
  • Atendimento ao cliente
    1 /5
  • Relação qualidade/preço
    1 /5
  • Probabilidade de recomendação
    0/10
  • Fonte da avaliação 
  • Avaliado em 25/10/2019

"Awful product with terrible support"

Comentários: Support was terrible. They often provided 'create something custom through our API' as the solution to most of the inadequacies of the product. They also rarely listen or read the problem correctly and I would spend a bunch of time trying to implement the solution they provided only to find out it didn't meet any of the criteria I provided. You know its bad when a support tool lacks good support!

Vantagens: Admin interface is visually appealing. Widget is not.

Desvantagens: Lacks basic/rudimentary functionality. Simple things like auto triggering a message at the company level when specific criteria is met is not possible. Tagging system is not easy to use and lacks basic features. Can't customize inboxes as needed. I felt like you product blog was so delightful that your product would be the same but it felt like you weren't living your word. Nothing was easy on this product.

  • Fonte da avaliação 
  • Avaliado em 25/10/2019
Angy D.
Product Ops Champion
Serviços financeiros, 51-200 funcionários
Usou o software por: Mais de um ano
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    5 /5
  • Relação qualidade/preço
    5 /5
  • Probabilidade de recomendação
    9/10
  • Fonte da avaliação 
  • Avaliado em 30/09/2020

"Intercom a safe option"

Comentários: My overall experience with Intercom was very good

Vantagens: The product is easy to use, the live chat idea is still one of the best customer support options.

Desvantagens: What I like the least is that it does not have so many options to integrate other work tools to Intercom, for example creating a report in Jira, from the user chat

Resposta dos fornecedores

por Intercom em 16/10/2020

Thanks for leaving us this review Angy! I'm so happy to hear that your experience with Intercom has been good and that we're helping you support your customers so well.

Thanks also for your feedback regarding our integrations - I know the team is having a discussion about this right now so I'll make sure to get this over to them.

Thanks again,
Kate (Intercom - Customer Engagement)

  • Fonte da avaliação 
  • Avaliado em 30/09/2020
Beat R.
Inhaber
Internet, 2-10 funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    5 /5
  • Praticidade
    4 /5
  • Recursos e funcionalidades
    4 /5
  • Atendimento ao cliente
    2 /5
  • Relação qualidade/preço
    4 /5
  • Probabilidade de recomendação
    2/10
  • Fonte da avaliação 
  • Avaliado em 17/07/2020

"Advertising for Intercom in every E-Mail"

Comentários: We have been using the solution productively for some time now, then discontinued it for cost reasons. Now a plan was booked and cancelled in a new subscription structure again as a test. In the plans up to Pro, the customer also figures as an advertising slingshot, since an advertising line for intercom is always included in every e-mail. Since we did not want this at all (after all, the plan already costs 99 dollars / month) the test was finally cancelled. Intercom didn't want to offer a solution to this, except to offer updates to the next higher subscription (499 dollars / month) which is not affordable for a small company.

Vantagens: + Beautiful design, with many useful details.
+ Good iOS and Android app with slightly limited operation.
+ An easy to understand messenger for the customer.
+ Customisable messenger with colours, text and details.

Desvantagens: - High price and only monthly plans.
- Platform only in English.
- Minimal help center, but large but confusing Academy pages.
- Tedious setup help, although the setup itself is not complex.
- Support replies take up to two days, in English only.

Resposta dos fornecedores

por Intercom em 30/07/2020

Thanks for taking the time to leave us this review Beat and letting us know about your intercom experience. I'm sorry to hear that we're not the right fit for you at this time, but thank you for sending us your feedback.

Kate (Intercom - Customer Engagement)

  • Fonte da avaliação 
  • Avaliado em 17/07/2020