Intercom

Revolucionando a comunicação empresarial moderna

Comentários: Como analista de TI, recomendo fortemente o software Intercom para qualquer empresa em busca de uma solução abrangente de comunicação. Sua plataforma integrada, recursos de chat ao vivo e automação de marketing são excelentes. A interface intuitiva e o suporte ao cliente são igualmente impressionantes. Um investimento valioso para impulsionar a eficiência e o engajamento da equipe.

Vantagens:

O software Intercom é uma solução incrível de comunicação interna e externa. Fácil de usar, escalável e altamente eficiente. Recomendo

Desvantagens:

Os preços do Intercom podem ser um desafio para empresas de pequeno porte, limitando seu acesso a recursos avançados de comunicação.

Agilize seu Atendimento ao Cliente com Eficiência e Automação

Comentários: Minha experiência geral com o Intercom foi positiva. Achei as funcionalidades abrangentes muito úteis, além da facilidade de integração com outras ferramentas e a capacidade de escalar conforme minha empresa crescia. No entanto, devo admitir que enfrentei uma curva de aprendizado inicial para me familiarizar com todas as configurações e recursos disponíveis. Além disso, o preço foi um aspecto que exigiu consideração, principalmente para empresas menores com orçamentos mais limitados. Apesar desses desafios, acredito que o Intercom é uma plataforma muitooo eficaz para o atendimento ao cliente. super recomendo!

Vantagens:

Pontos positivos:Funcionalidades abrangentes: O Intercom oferece uma variedade de recursos, desde bate-papo em tempo real até automação de marketing e gerenciamento de tickets, permitindo um atendimento abrangente aos clientes.Integração e escalabilidade: O Intercom se integra facilmente a outras ferramentas e plataformas, possibilitando personalização e automação avançadas. Além disso, é escalável para atender às demandas crescentes de empresas em crescimento.

Desvantagens:

Pontos negativos:Curva de aprendizado inicial: Para usuários iniciantes, pode ser necessário algum tempo para se familiarizar com todas as funcionalidades e configurações do Intercom.Preço: Dependendo do tamanho da empresa, os planos de preços do Intercom podem ser considerados caros, o que pode limitar o acesso a determinados recursos, especialmente para empresas menores com orçamentos mais restritos.

Excelente plataforma de comunicação integrada.

Comentários: O Intercom é uma ferramenta poderosa para a comunicação com clientes. Sua interface intuitiva e recursos avançados de bate-papo e suporte tornam-no uma escolha recomendada para empresas que desejam melhorar seu atendimento ao cliente e fortalecer o relacionamento com os usuários.

Vantagens:

A facilidade de uso e a capacidade de interagir com os clientes em tempo real, proporcionando um excelente atendimento.

Desvantagens:

Às vezes, o sistema pode ser um pouco lento ao carregar grandes volumes de dados.

Uma ferramenta poderosa, mas com um custo a considerar

Comentários: Em última análise, a decisão de utilizar o Intercom deve ser tomada considerando tanto o valor que ele agrega ao negócio quanto a capacidade financeira da empresa para investir nessa ferramenta de comunicação.

Vantagens:

Desde o momento em que começamos a utilizar o Intercom, percebi uma melhoria significativa na forma como gerenciamos as interações com os clientes. Uma das principais características que me impressionou foi o chat ao vivo. Nossa equipe agora pode responder às perguntas e preocupações dos clientes em tempo real, o que resultou em uma satisfação muito maior por parte deles.

Desvantagens:

Embora o Intercom ofereça uma série de recursos valiosos e tenha sido uma ferramenta essencial em minha experiência de trabalho, é importante mencionar que seu custo pode ser considerado alto para algumas empresas, principalmente aquelas em estágios iniciais ou com orçamentos mais limitados.

Muito caro, extremamente caro

Comentários: Não gostei muito por conta do preço.

Vantagens:

Tem uma interface muito bonita, é fácil realizar as ações de suporte com um usuário.

Desvantagens:

Tudo é pago, se você quiser um add-on, prepare-se, pois você paga a parte. Tudo, tudo, eu digo tudo mesmo, é pago a parte. Basicamente é o produto com o valor mais absurdo que eu já vi.

Ótimo aplicativo para o microempreendedor

Vantagens:

O SMS em massa tem meu coração , a facilidade de atingir os clientes é a melhor opção de aplicativo

Desvantagens:

Para mim todos os recursos com a funcionalidade que eu uso estão dentro do meu agrado.

software muito bom

Vantagens:

é uma ferramenta que fornece um ótimo atendimento ao cliente por sua rapidez.

Desvantagens:

sistema com alto nível de complexidade.

Muito útil

Vantagens:

Aplicativo extremamente útil para o meu negócio.

Desvantagens:

Em alguns momentos senti que estava mais lento em alguns recursos mas nada que atrapalhe o dia a dia.

ótima em tempo real

Vantagens:

Fácil de usar, converso em tempo real com cada usuário, visualização de design excelente

Desvantagens:

Poucos explorado e divulgado, por isso, as vezes os usuarios não acessam

Ferramenta robusta e incrível

Comentários: Experiência fácil, prática e intuitiva.

Vantagens:

A gestão multicanais da ferramenta é um ponto incrível. Muitas vezes os clientes abrem chamados por canais distintos, porém, o intercom organiza de forma fantástica essa demanda.

Desvantagens:

Acredito que o alto custo seja o principal ponto negativo.

Intercom is a great support system tool

Comentários: Quickly and simply, I can access the Macros and write/update the articles in the assistance center. Streamlining the process of submitting tickets to the correct division for handling user concerns. It's a time saver for all teams because they can deal with it themselves.

Vantagens:

Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives. I appreciate how simple it is to locate articles and macros to distribute to my clientele. The addition of emoticons and gifs to the discourse is a nice touch, as well.

Desvantagens:

Previous software allowed us to see the customer's input before he sent it. This allowed us to quickly respond to his query by reading it as he was writing it. If only I could keep seeing it.

Intercom for Startups is Awesome

Vantagens:

We were fortunate to be accepted into the Startups program so we are receiving a great discount to leverage all the product has to offer. We originally found Intercom for live chat but it offers so many features that we implemented. We love the tooltips and pop-ups. We love the ability to trigger the chat box when certain events occur. There are so many features that we haven’t had a chance to implement them all, each one that we use had helped our users have a better experience on our platform.

Desvantagens:

Get started was a little difficult and I have had to reach out to Support on a pretty regular basis because I cannot find the answer to my questions in their support center. Their support team is awesome but it can take a day or two to hear from them which is frustrating when you need to get something released quickly.

Great for customer communication

Vantagens:

Live chat is great with automated messages. Easy to add onto our websites. Its fast and reliable and allows our team to provide real time support.

Desvantagens:

Its on the expensive side and it can be more transparent, but it does seems worth it for the price.

Great product if you don't mind the pay per hit pricing structure.

Comentários: Support was very responsive and helpful. The platform itself was great. Unfortunately it just didn't make sense to continue paying a premium for a platform that was so challenging to actually deploy (specifically communication features) due to the pricing structure.

Vantagens:

Great design and easy to use editor in their article creation feature.

Desvantagens:

Pricing structure is very challenging to understand. You were charged extra based on the communication feature used, in some cases based on "all users", and in other cases based on "logged in users". Basically "per hit", but they had two different definitions of what constituted a "hit". Also, they have 3 different "products" of features that are packaged together. In some cases we were permitted to do a "light" version of a package and only get the specific features we wanted while another very desirable feature was packaged into a "product" we didn't need so it became cost prohibitive to add that feature.

Tools are great, but not level of support is very poor

Comentários: The features are great, and show to be very powerful. The problem is that Intercom is not interested in providing customer service, so you will only get as far as their knowledge base and what their AI agent can offer. Should there be a technical error, and questions outside the articles available, you are on your own.

Vantagens:

Fin AI agent is a powerful feature that has saved us a lot of time in reference to support.

Desvantagens:

Customer service is terrible, and there is no interest in providing live support.

Great live chat and marketing tool

Comentários: Intercom is vital for our sales and customer service teams, we use it to communicate with our customers in real time and through email campaigns.

Vantagens:

It is easy to use, and honestly one of the best tools out there. Intercom has a ton of features that go from a simple chat bubble to interact with your users, to email marketing tools and AI bots. They have a ton of integrations with other services.

Desvantagens:

Many features can be found behind a paywall and their tiers of service and bundles are not very clear.

Modern customer support platform with strong AI capabilities

Vantagens:

Easy, intuitive UX. Strong AI capabilities.

Desvantagens:

Analytics and reporting can be a bit tricky to navigate.

All in one support tool that can grow with you from early stage startup to established organisation

Comentários: Very positive and I would recommend Intercom to any early stage startup to apply for the Startup programme in order to get A LOT of functionality and bang for your buck. We have used Intercom from when it was just 2 [sensitive content hidden] to now a company of 50+ people, you don't need to waste time looking for another tool as it can grow with you.

Vantagens:

The conversation routing bot was extremely easy to set-up and empowered us to streamline and automate our customer service and support processes. Furthermore, the ability to add-on features and functionality, such as WhatsApp integrate, was great to allow us to customize what we needed for our business.

Desvantagens:

Without the startup programme the pricing is quite aggressive with a basic package starting from $74 / month. Therefore, you really need to invest some time to set-up Intercom to add as much value as possible because it is pricey vs alternatives.

My pleasant experience with Intercom

Comentários: Intercom has completely changed how we interact with our customers. The live chat feature is a game-changer, and the automated bots save us so much time by handling common questions and qualifying leads. The ability to segment and personalize messages based on user behavior has made our marketing much more effective. It took a bit to set up, but once running, it’s incredibly efficient. The knowledge base has also reduced our support workload. While it’s not the cheapest option, the value it adds to customer engagement and sales conversions makes it worth the investment.

Vantagens:

What I like most about Intercom is its ability to combine multiple customer service, marketing and sales tools into one platform, making direct and efficient communication with users easier. Especially the Intelligent Live Chat.

Desvantagens:

Intercom is great for mid-sized and larger businesses, but its approach and pricing structure aren't as well suited to startups or small businesses that don't have a dedicated support or sales team. It's also too complex for businesses with simpler needs. It's priced per user or per interaction, so as your customer base grows, so do the costs very significantly.

Intercom is the real Ai conversational bot

Comentários: Intercom is amazing. I rate it up there with Drift but better.

Vantagens:

Amazing tech and very comprehensive platform.

Desvantagens:

Can get a bit technical with the new Ai features.

Top of the line customer support solution with lots of features.

Vantagens:

Intercom is super easy to use and doesn't require a lot of training of end users. I like that we can add it to directly to our website so that it's easily accessible by our customers. We also heavily utilize their proactive support features to alert customers to new features and updates, which is very handy. We also use their survey feature and like that it's easy for our customers to answer. Their chat feature is good and we like the automation that you can program to triage customer issues.

Desvantagens:

I wish the ticketing feature was better so that we could more easily communicate tickets to engineering that need additional work and support and tag them to multiple customers. The Jira integration doesn't give enough visibility into what's happening in Jira as well. The reports from surveys also aren't the best/a little difficult to use. It's hard to sometimes see how the feedback we receive on questions corresponds with the score.

Intercom Review

Comentários: I am very satisfied in using intercom especialy in communicating with my customers

Vantagens:

It is not buggy and the user interface is not complicated

Desvantagens:

Application linked to it is very limited to none

A Formidable and Iconic Customer Service Software.

Comentários: Intercom delivers great and remarkable customer experience.

Vantagens:

It helps to provide exceptional customer support and services effortlessly.It provides quick and instant responses to customers enquiries thus keeping our customers happy always.It is simple to engage with our customers seamlessly using Intercom.

Desvantagens:

So far so good,as I haven't experienced any flaws with Intercom.

A pricey but extremely competent choice of chat

Comentários: Very well! everything from sales calls, onboarding, setup and support have worked very well.

Vantagens:

Integration was easy with webhooks easy accessible. It is also very easy to customize chatflows with many different response options, making it a breeze to set up multiple scenarios. I do also enjoy the customization possible to for example have different chat prompts depending on the webpage a visitor goes to. On the other hand this is sometimes a bit overwhelming - I want to explore more and a customer success manager would be nice to have for this.

Desvantagens:

The price. Honestly, it seems like they try to raise and raise to squeeze a lot of money out of small businesses. Also, their pricing model is pretty difficult to understand, so be aware of all the choices you make during your sales call/order.

Decent software for Customer engagment

Vantagens:

The biggest advantage of Intercom is its wide range of options. With Intercom, you can set up bulk messaging, respond to incoming messages, and create tooltips or product tours. It is a software that meets most of our business needs.

Desvantagens:

Most of the functions seem to be minimal viable products (MVPs) rather than full-fledged features. Specifically, the customer engagement options are either limited or not functioning properly. Additionally, the UI lacks coherence, for instance, the dark mode is only available in the inbox and not in other sections. This inconsistency can be quite frustrating.