Intercom

Ferramenta robusta e incrível

Comentários: Experiência fácil, prática e intuitiva.

Vantagens:

A gestão multicanais da ferramenta é um ponto incrível. Muitas vezes os clientes abrem chamados por canais distintos, porém, o intercom organiza de forma fantástica essa demanda.

Desvantagens:

Acredito que o alto custo seja o principal ponto negativo.

Ótimo aplicativo para o microempreendedor

Vantagens:

O SMS em massa tem meu coração , a facilidade de atingir os clientes é a melhor opção de aplicativo

Desvantagens:

Para mim todos os recursos com a funcionalidade que eu uso estão dentro do meu agrado.

A powerful messaging platform for customer engagement

Comentários: Intercom is a cloud-based messaging platform designed to help businesses communicate with customers in real-time. It offers a suite of tools that include chat, email, and in-app messaging, which enables businesses to interact with their customers seamlessly.

Vantagens:

Intercom is a robust messaging platform that offers businesses multiple communication channels, customizable messaging, and powerful analytics. While it may be relatively expensive, it is an excellent option for businesses seeking to improve customer engagement and streamline their customer communication strategy.

Desvantagens:

While Intercom offers some customization options, businesses may find it challenging to make significant changes to the platform's appearance and functionality. Intercom's advanced features may be overwhelming for businesses that are new to messaging platforms, requiring a learning curve to utilize the system effectively.

The chats are well organized and the interface is easy to use

Comentários: Productivity is boosted when clients are given the tools to address their own issues thanks to a comprehensive knowledge base (KB) that addresses frequently asked questions (FAQs). Because of this, support staff are spared the hassle of repeatedly responding to the same inquiries and may instead focus on more complex issues.

Vantagens:

I am not aware of anything Intercom is doing at the moment that could be useful to our firm because we have switched to a different service. To my knowledge, the snippets support name integration.

Desvantagens:

While competing software may provide knowledge managers greater say over their presentations, I find that the trade-off isn't worth it. Still, there are occasions when extra formatting options for authors and editors would be welcome.

No support, outrageous pricing and shady billing practices

Comentários: We used to love it but their pricing is exorbitant and opaque. Once you are in a one year contract good luck getting hold of anyone to cancel it. They take over a day to reply and send you some minimal canned answer. There's nowhere in the interface where you can cancel or modify for the next billing period. and the whole thing is set to auto renew by default. Used to like them, now hate them in the extreme.

Vantagens:

The actual product works well. We'd have stayed using it for a long time if not for the changes in their billing and support.

Desvantagens:

The support is now the minimum it could possibly be, even if you are spending $1200 a month with them. Good luck getting hold of someone. If it were to sell us some new aspect they'd probably reply in a snap.