--- description: Tudo sobre Next4biz CSM: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Next4biz CSM - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/22/customer-service/software) > [Next4biz CSM](/software/134078/mi4biz) # Next4biz CSM Canonical: https://www.capterra.pt/software/134078/mi4biz Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/134078/mi4biz?page=2) > Solução de suporte técnico completa, baseada em processos e sem código, com escalação, fluxos de trabalho automatizados e recursos avançados de geração de relatórios. > > Verdict: Rated **4.7/5** by 17 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Next4biz CSM? Solução de bate-papo ao vivo que auxilia empresas de todos os portes com mensagens instantâneas, várias telas, modelos reutilizáveis e muito mais. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.7/5** | 17 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.7/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Next4biz - **Location**: London, EUA - **Founded**: 2006 ## Commercial Context - **Preço inicial**: 60,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local) - **Idiomas**: alemão, chinês, coreano, espanhol, francês, inglês, italiano, japonês, neerlandês, polaco, português, russo, turco, vietnamita, árabe - **Available Countries**: Afeganistão, Alanda, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Arménia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Baamas, Bangladeche, Barbados, Barém, Belize and 208 more ## Recursos - Alerts/Escalation - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Comunicação multicanal - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão de caixa de entrada - Gestão de call centers - Gestão de filas - Gestão do SLA (acordo do nível de serviço) - Gestão do fluxo de trabalho - Imagem de marca personalizável - Macros e modelos de respostas - Painel de atividades - Portal de autoatendimento - Priorização - Questionários e feedback - Relatórios e análise de dados - Relatórios e estatística - Roteamento automático - Third-Party Integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Suporte ao Cliente](https://www.capterra.pt/directory/32315/customer-support/software) - [Software de Chat ao Vivo](https://www.capterra.pt/directory/30797/live-chat/software) ## Alternativas 1. [Salesforce Service Cloud](https://www.capterra.pt/software/136189/salesforce) — 4.5/5 (820 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [EngageBay CRM](https://www.capterra.pt/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 5. [Bitrix24](https://www.capterra.pt/software/113540/bitrix24) — 4.2/5 (984 reviews) ## Avaliações ### "Mi4biz is great for businesses" — 5.0/5 > **M Can** | *1 de fevereiro de 2019* | Rádio e televisão | Recommendation rating: 8.0/10 > > **Vantagens**: It is really user friendly, and detailed. > > **Desvantagens**: making it foolproof, made some of the porecesses longer than necessary > > after switching to Mi4biz in my workplace, most of of our processes became faster and more efficient ----- ### "User Friendly mi4biz" — 4.0/5 > **Avaliador Verificado** | *14 de fevereiro de 2019* | Bancos | Recommendation rating: 8.0/10 > > **Vantagens**: I can edit the flow without the need for software developers > > **Desvantagens**: Version update periods in terms of technological developments are too long > > mi4biz is very fast and user friendly. According to the company flows can be edited as desired. Support teams respond very quickly when we need help. in summary I would recommend to every company. ----- ### "One and half years of experience with MI4BIZ" — 4.0/5 > **Avaliador Verificado** | *14 de fevereiro de 2019* | Escritório executivo | Recommendation rating: 7.0/10 > > **Vantagens**: Their efforts to develop both their company and system against demands The approach adopted by the consultants and their willingness to help Their ability to present to an admin panel as well as their processes to be brought to life immediately without the assistance of developers It can be integrated with the software used in our own company In terms of price performance, it is one of the most suitable software programmes > > **Desvantagens**: When we request new developments, as the system is being used by many companies, it is very difficult for such developments to be implemented. > > I have been working at my current company for one and a half years and I use MI4BIZ’s system on a regular basis. As a customer experience expert both for business and process development, I use this system with the authority of admin for customer demands as well as requests of our customer representatives. 80% of my day is spent using MI4BIZ. This software has been used in the company for 8 years. Since my first day, I can safely say the system has developed very well and towards the right direction. The consultants share with us the capabilities of their system in accordance with our wishes and provide us with alternatives. Together we are developing the system to its best potential. By using almost all the available features, we are doing our best to use the system in the most beneficial way. ----- ### "Opinion about Mi4biz" — 5.0/5 > **Ufuk** | *5 de fevereiro de 2019* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: Endless integration option, very fast... > > **Desvantagens**: No need for technical knowledge......... > > MI4BIZ has many functions and process that we like as Evidea. The facts that it doesn't require an installation and works very fast, are exactly a part of its ease of use. You can create your own work flows and structure of escalation easily in short time. And the best side of Mibiz is of couse endless integration options. With its user friendly panel, companies can manage every contact channel by Mi4biz with limited inhouse IT support. ----- ### "Comment" — 4.0/5 > **Avaliador Verificado** | *4 de fevereiro de 2019* | Automotivo | Recommendation rating: 8.0/10 > > **Vantagens**: Easy to use UI Easy to use admin panel and configuration > > **Desvantagens**: reporting interface could be more functional > > We use it for every single customer contact for in and outbound issues and sales. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/134078/mi4biz?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/134078/mi4biz) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Structured Data