Smokeball

Comentários: I have gained a lot from using Smokeball, but I have had to give up things that I view as basic and simple needs in exchange. The company is open to hearing suggestions, but they are not quickly implemented. They are aware of the complaints that new users have, but they still don't discuss them in the sales demo. I would suggest buying one license only if you decide to try the software. You can add more later if you find that it works for you, but really use the software before adding more as it will take you a minute to realize all of the simple tasks it can't perform. If you have used other major software programs like Abacus or Practice Panther, you may not feel like the benefits are worth the hassle of the change. If this is your first case management system, you will be happy.

Vantagens: The integration with Microsoft Word and Outlook are great. Unlike other software programs, they work all the time and are easy to use.
The templates and automation features help you save tremendous amounts of times doing routine work.
The software does not crash and have bugs all the time like the previous software I used.

Desvantagens: This is an out of the box, canned solution. Even on simple requests, ZERO customization is allowed. Also, they are HORRIBLE with allowing you to import data from other software systems. They basically expect each firm to just start over from scratch, other than importing contacts. This is crazy and unrealistic for small or large firms. Smokeball is a one size fits all tool that frequently falls short. It is very difficult to run reports. You have the ability to add labels and input data, but extremely limited ability to run reports to transform the data you have collected into useful information. During the demo, they show you nifty features like automated time keeping, but they neglect to tell you that if you turn on that feature, your invoices will get all messed up. You won't have the ability to itemize or discount each line item of work performed on the case, instead they group them together with a list of daily worked. There is a reason why they do not offer a try before you buy option or a month to month option. You have to sign up for a full year and then you are locked in.

Vantagens: The software is easy to use, intuitive, and loaded with features that are easy to customize to practice needs, the billing integration, with the recently added auto activity trackers, make billing simple. Just when they make an improvement, they add additional improvements and enhance,ents with integrations to make practice management even more efficient. Example, they just added law pay and QuickBooks integrations to the Boost billing portal, making accounting, and collections easier and faster. The support team is responsive, and is always looking to learn from customers how to make the program better. Just spent have an hour with them on a call in which they were looking for suggestions on how to make the mobile app better. Whenever they make enhancements, they provide support instantly to train, if necessary, but usually the changes are so intuitive, that very little training is ever needed. I can't say that I have experienced better customer service. Well worth it.

Desvantagens: My only complaint would be price, but that is really a nominal complaint. I have paid so much more, per month, for other types of software, research and other types of programs and services, that the pricing really isn't bad at all.

Comentários: This software enables me to run my business much more efficiently and accurately.

Vantagens: Smokeball is really wonderful and made a positive impact on my practice! The automation function is perfect. The auto time tracking and boost billing functions take Smokeball to the next level. It is hard to identify just one thing that I like most because everything about this software is amazing. It really has made my practice run smoothly and increased efficiency in my office. I converted from MyCase to Smokeball and the process was simple and relatively fast. I am so much happier with Smokeball! The customer service is out of this world as well. My account administrator took care of me every step of the way and made sure that I understood the process. She checked in on me to see how the conversion was going and did not hesitate to help me in any way.

Desvantagens: I cannot think of anything I do not like or that I like least. Every once in awhile, the system runs slowly and it seems that my documents do not sync quickly. But, that is really it. There is nothing to complain about because this software is so intuitive and easy to use.

Comentários: I love all the features- especially the AI feature, it has helped our attorneys to make sure they do not complete something but forget to bill for it. All of our firm's contacts are stored in one place, making everyone's address book on point for everyone to contact anyone, even if someone else added the contact I can still find it. I also love being able to search for a document by typing anything that you remember is in the document and it will search all the documents for that phrase.

Vantagens: This program has made my job soo smooth. The ease of use and all the different features work together great. It has made me more organized and efficient in my job.

Desvantagens: If your internet goes out, you cannot access files.

Comentários: We were fairly early users of Smokeball and we could not be more pleased. Their software makes it so easy to write letters (which can be done off templates) and create standard documents. It's very easy to send them out, and organize them per file. It even links to email so emails can be similarly organized. Accessibility is the best part, as you've always got all the paperwork at your fingertips as long as you have a smartphone. The app is fantastic and makes it easy to make calls, email documents, etc. customer support literally responds within minutes and are the nicest folks ever. It's a great company and we couldn't be happier.

Vantagens: Accessibility, great app, immediate customer support.

Desvantagens: No billing feature yet! :)