--- description: Tudo sobre Customer Thermometer: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Customer Thermometer - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Satisfação do Cliente](/directory/30541/customer-satisfaction/software) > [Customer Thermometer](/software/133435/customer-thermometer) # Customer Thermometer Canonical: https://www.capterra.pt/software/133435/customer-thermometer Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/133435/customer-thermometer?page=2) > Ferramenta de comentário com um clique que permite aos clientes avaliar e fazer comentários instantâneos. Gere seus próprios botões e integre-os em qualquer lugar. > > Verdict: Rated **4.9/5** by 18 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Customer Thermometer? Empresas B2B e B2C que buscam comentários dos clientes em tempo real. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.9/5** | 18 Avaliações | | Praticidade | 4.8/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 5.0/5 | Based on overall reviews | | Recursos | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Customer Thermometer - **Founded**: 2010 ## Commercial Context - **Preço inicial**: 9,00 US$ - **Modelo de preços**: (Free version available) (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, checo, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, hebraico, húngaro, indonésio, inglês, irlandês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, ucraniano, árabe - **Available Countries**: Alemanha, Argentina, Austrália, Brasil, Canadá, China, Estados Unidos, França, Japão, México, Nova Zelândia, Países Baixos, Reino Unido, África do Sul, Índia ## Recursos - Alertas/notificações - Análise de dados visual - Análise de sentimentos - Análise de tendências - Benchmarking - Biblioteca de perguntas - Coleta de respostas offline - Comentários anônimos - Estrutura de pesquisas CES - Estrutura de pesquisas CSAT - Estrutura de pesquisas NPS - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de e-mails - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Gestão de respostas - Importação/exportação de dados - Lógica de ramificação - Marketing por e-mail - Modelos personalizáveis - Monitoramento de reclamações - Notificação de avaliações - Painel - Painel de atividades - Perguntas personalizáveis - Pesquisa por celular - Pesquisas de pulso - Questionários e feedback - Rastreamento de engajamento - Relatórios e análise de dados - Solicitação de avaliação - Third-Party Integrations - Visualização de dados - Vários idiomas ## Integrations (83 total) - AWeber - Accelo - ActiveCampaign - Administrate Training Management - Asana - Atera - Autotask PSA - Braze - BrightGauge - Campaign Monitor by Marigold - ConnectWise Automate - Constant Leads - Dotdigital - Drift - EMMA ... and 68 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) ## Categorias relacionadas - [Software de Satisfação do Cliente](https://www.capterra.pt/directory/30541/customer-satisfaction/software) - [Software de Gestão de Reviews e Avaliações Online](https://www.capterra.pt/directory/31024/review-management/software) - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Sistemas de Interação entre Funcionários](https://www.capterra.pt/directory/30817/employee-engagement/software) - [Ferramentas de Engajamento com Cliente](https://www.capterra.pt/directory/30906/customer-engagement/software) ## Alternativas 1. [Typeform](https://www.capterra.pt/software/137289/typeform) — 4.7/5 (946 reviews) 2. [Text Request](https://www.capterra.pt/software/167015/text-request) — 4.6/5 (1193 reviews) 3. [Slack](https://www.capterra.pt/software/135003/slack) — 4.7/5 (24066 reviews) 4. [XM for Customer Experience](https://www.capterra.pt/software/152924/customer-frontlines) — 4.6/5 (255 reviews) 5. [Survicate](https://www.capterra.pt/software/132914/survicate) — 4.6/5 (99 reviews) ## Avaliações ### "Fun company and easier deployment than most" — 5.0/5 > **Alicia** | *19 de junho de 2020* | Escritório de advocacia | Recommendation rating: 10.0/10 > > **Vantagens**: Customer Thermometer has flexibility in setting up the thumbs up/down for email, websites, and other online portals. It didn't require extensive coding skills, but it isn't pushbutton either, which is why it is flexible. I found it to be the easiest to use and customize out of several solutions I tried. They also have good customer service and their pricing scales depending on how active your traffic is. > > **Desvantagens**: Like all review software, it requires some skill to set up. This is not easy for people who are not comfortable with at least intermediate tech skills. But you do not need to be advanced or a proficient coder. > > I wanted feedback on how my employees were operating with clients. It was somewhat enlightening. I also wanted reviews that I could publish to my website as testimonials. ----- ### "Great product and customer service" — 5.0/5 > **Camila** | *12 de abril de 2022* | Serviços financeiros | Recommendation rating: 10.0/10 > > **Vantagens**: Makes collecting feedback incredibly quick and easy, increasing response rates; The different reports make it possible to analyze the information effectively; Very customizable, from the icons to the full landing page, you can create all thermometers that you might need with your company's full visual identity; The user guide is great, giving you a lot of autonomy when creating the thermometers, but if you do need customer support, they always reply very quickly; Zendesk integration is amazing; Drivers are a great way of getting responders to give you a little more information, without them needing to write a comment; Low cost (which made it easy to justify the cost internally) and the ability to switch to the at the beach plan, which for only USD 9 lets you keep using stored credits. > > **Desvantagens**: Multiple questions doesn't work very well, it's only effective for one question (there is a way to do multiple questions, but it doesn't look great); Can't collect the responder information automatically when using it via Outlook, responders have to be prompted to input their data; NPS blast e-mail isn't very customizable, I wish we could alter the html or have it be similar to the landing page settings. > > 100% amazing, we've implemented it with our Customer Support and Customer Success teams on Zendesk, it's been great for collecting customer feedback. The one-click solution increases response rates and the drivers give us a better idea as to why the customer selected that rating. The fact that you can create the survey as basic links, which you can embed into images and put in the middle of the ticket has been absolutely amazing, we've been using this to survey NPS in customer relation building e-mails that our CS team sends. ----- ### "Great blend of simple and effective" — 4.0/5 > **Shaun** | *31 de maio de 2023* | Serviços e tecnologia da informação | Recommendation rating: 9.0/10 > > **Vantagens**: Was super easy to get setup and operational, doesn't require much to get going and start collecting great data. > > **Desvantagens**: The reporting is certainly functional, but could us a little love to improve it's polish in field naming and attributing results to the correct technician. These meet the need 99% of the time, but could use a little more polish. > > This has been invaluable in getting end user assessments, and provided insights to both us and out clients stakeholders by giving the people we support a voice for all to hear. ----- ### "Focused Customer Engagement Solution" — 5.0/5 > **Annex** | *6 de maio de 2024* | Consultório médico | Recommendation rating: 9.0/10 > > **Vantagens**: Customer Thermometer makes customer relationship well managed, and there are dynamic commitment for a long-term relationship. > > **Desvantagens**: Customer Thermometer has an impressive approach for dynamic customer assistance. ----- ### "The Focus Solution for Customer Relations" — 5.0/5 > **Nickis** | *9 de maio de 2024* | Ócio, viagens e turismo | Recommendation rating: 9.0/10 > > **Vantagens**: Customer Thermometer makes determined surveys, and it increases the value for the market research. > > **Desvantagens**: Customer Thermometer has a proficient form of allowing communications to be straightforward. ----- Page: 1 / 2\ Seguinte: [Next page](https://www.capterra.pt/software/133435/customer-thermometer?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/133435/customer-thermometer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data