Asset Management Servicenow

Quem usa o Asset Management Servicenow?

O ServiceNow Asset Management é adequado para empresas que precisam acompanhar seus ciclos de vida de ativos de TI com fluxos de trabalho.

Conheça o Asset Management Servicenow

Rastreia os detalhes financeiros, contratuais e de estoque de hardware, software e infraestrutura virtual, além de ativos que não são de TI, durante todo o ciclo de vida.

Asset Management Servicenow - Informação

ServiceNow

http://www.servicenow.com/

Fundada em 2012

Compare o Asset Management Servicenow com produtos similares

Preço inicial

N/D
45,00 US$/mês
1499,00 US$/ano
35,00 US$/mês

Versão gratuita

Versão gratuita Não
Versão gratuita Sim
Versão gratuita Não
Versão gratuita Não

Teste grátis

Teste grátis Não
Teste grátis Sim
Teste grátis Sim
Teste grátis Sim

Asset Management Servicenow: implantação e suporte

Assistência

  • Bate-papo

Implantação

  • Nuvem, SaaS, baseado na web

Formação

  • Ao vivo online
  • Webinars
  • Documentos

Recursos do Asset Management Servicenow

  • API
  • Acompanhamento de atividades
  • Agendamento de manutenção
  • Alertas/notificações
  • Campos personalizáveis
  • Controles/permissões de acesso
  • Criação de painel
  • Fluxo de trabalho configurável
  • Formulários personalizáveis
  • Gerenciamento de configuração
  • Gerenciamento de e-mails
  • Gerenciamento de tickets de suporte
  • Gerenciamento de usuários
  • Gestão da base de conhecimento
  • Gestão da manutenção
  • Gestão de aquisições
  • Gestão de auditorias
  • Gestão de conformidade
  • Gestão de contratos e licenças
  • Gestão de estoques
  • Gestão de fornecedores
  • Gestão de incidentes
  • Gestão de mudanças
  • Gestão de problemas
  • Gestão de recursos
  • Gestão de requerimentos
  • Gestão de tarefas
  • Gestão do SLA (acordo do nível de serviço)
  • Gestão do fluxo de trabalho
  • Imagem de marca personalizável
  • Importação/exportação de dados
  • Integrações de terceiros
  • Leitura de código de barras/tíquetes
  • Monitoramento
  • Painel de atividades
  • Permissões por função
  • Portal de autoatendimento
  • Priorização
  • Rastreamento de ativos de TI
  • Rastreamento de conformidade
  • Rastreamento de estoque
  • Rastreamento de recursos
  • Rastreamento de tíquetes de suporte
  • Rastreamento do custo
  • Registro de auditoria
  • Relatórios e análise de dados
  • Relatórios e estatística
  • Relatórios em tempo real
  • Relatórios personalizáveis
  • Visualização de dados

Ver lista completa de Software de Gestão de Ativos de TI

Asset Management Servicenow - Alternativas

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Asset Management Servicenow - Avaliações

Leia todas as avaliações

Classificação geral

4,2/5

Pontuação média

Praticidade 3,8
Atendimento ao cliente 4,2
Recursos 4,4
Relação qualidade/preço 4,3

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Escreva uma avaliação!
George C.
IT Compliance Manager
Alimentação e bebidas
Usou o software por: Mais de dois anos
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    5 /5
  • Relação qualidade/preço
    5 /5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 10/07/2018

"I've been using ServiceNow daily for almost 5 years and it is indispensable in my organization."

Comentários: I am able to run a large company's (15,000+ employees) entire hardware asset management program using ServiceNow asset management.

Vantagens: I love that I am able to track the entire lifecycle of my IT assets in ServiceNow and keep track of the users that they are assigned to. It all ties back into our User database that is from our Active Directory structure. I am able to, at a glance, see all of the IT assets in our company (more than 15,000) and see where they are and to whom they are assigned. The search and filtering functions are also very powerful, and have improved with each iteration of the software.

Desvantagens: If I could name one thing I like the least about ServiceNow's asset management module, it would be the ease with which an asset can be overwritten accidentally. If a novice is using it, they can overwrite an asset, if they have a "write" role in the system. It is important to have proper training for anyone that will be able to create and edit assets.

  • Fonte da avaliação 
  • Avaliado em 10/07/2018
Athena ordona V.
Senior Fraud Specialist
Varejistas, 10 000+ funcionários
Usou o software por: 6 a 12 meses
  • Classificação geral
    4 /5
  • Praticidade
    4 /5
  • Recursos e funcionalidades
    4 /5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 27/02/2019

"ServiceNow: a Realtime Service Management tool"

Comentários: ServiceNow makes case management very efficient and organized. For users reporting incidents, the tool allows one to not only see the actual incident report, but also see its actual progress as it goes through the different stages of incident resolution. For teams submitting access requests through the app, it also makes submission quick and standardized. It also generates emails that would give a summary of the issue, making it easier for both the user and the management to keep track of all the issues/incidents reported as well as access requests made for record-keeping.

Vantagens: Asking for a service request or an incident for a tool at work is made hassle-free with ServiceNow. As soon as you hit send, a copy of the service request or incident report will be sent to your email within seconds which also means that it queues up your request practically in real-time. The interface is very user-friendly and it has description of the info it needs to be able to fulfil a service request or report an incident, so no prior training is needed to be able to utilize the tool.

Desvantagens: Though the interface is user-friendly, the report that gets generated is less user-friendly. It's archaic and not as appealing to the eyes because of the placement of items (super close together and with no line breaks) which makes it hard to read the summary/report. This is mostly apparent in the comments section of the intake requests where the space is very little, making the words very difficult to understand.

  • Fonte da avaliação 
  • Avaliado em 27/02/2019
Ryan O.
Software Architect
Instituições religiosas, 501-1000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    3 /5
  • Praticidade
    3 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    4 /5
  • Relação qualidade/preço
    3 /5
  • Probabilidade de recomendação
    7/10
  • Fonte da avaliação 
  • Avaliado em 08/03/2019

"Very Useful But Be Cautious"

Comentários: Overall we've had a positive experience with ServiceNow in our organization. Obviously I've outlined a fair number of cons but most software that's designed to service an enterprise has challenges. It's a powerful solution and should be used deliberately and with some level of caution lest you over commit.

Vantagens: ServiceNow Asset Management is very powerful and highly customizable and is well suited to handle complex configuration management and business configuration scenarios and with a decent developer can be integrated into pretty much any other system. It's useful for streamlining business processes such as bridging the notification and response gap between support centers, business managers and technical professionals (application administrators, system administrators, engineers etc.). It also has great reporting and dashboarding support in and out of the user interface and can even be leveraged to drive internal and external compliance programs.

Desvantagens: ServiceNow doesn't seem to scale really well from a performance standpoint and the user interface is quite clunky when it comes to load notification. It's not uncommon to click on a link and think that nothing is happening because there are no visual indicators that it's loading. It's only after the request has been running for 15-20 seconds that a toaster pops down indicating that the transaction hasn't completed. All of our users complain about this. Generally speaking, it can be very slow at times. It doesn't take a whole lot before the navigation pane becomes VERY convoluted, making it overwhelming to look at. Filtering down options while typing and using the favorites feature helps alleviate this struggle but overall , the navigation is essentially nothing but a giant list of links. Navigation between screens, grids and custom dashboards can get very disconnected. Especially if you have a grid open in one browser tab and open multiple records in other tabs. The browser session gets REALLY messed up when you do things like that and most of the time you end up having to close all but one tab and go back to the beginning. This may be more of a caution than a con but it's wise to limit the scope of what you want to accomplish with Service Now because this solution can easily grow into something that you couldn't get away from. Break up your business solutions to stay agile.

  • Fonte da avaliação 
  • Avaliado em 08/03/2019
Avaliador Verificado
Art Director
Serviços financeiros, 5001-10 000 funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    4 /5
  • Atendimento ao cliente
    Não avaliado
  • Relação qualidade/preço
    Não avaliado
  • Probabilidade de recomendação
    8/10
  • Fonte da avaliação 
  • Avaliado em 12/02/2019

"Great product better than share point"

Comentários: Our company happy to use ServiceNow and gladly moving forward from share point. It is effective, efficient, easy to use, user friendly, and performs well, hardly any bug we experience. overall, the best!

Vantagens: this product is great for managing project work flow and so much better than share point. It is easy to use, user friendly interface, you can keep track of the project based on date, time and all attachments are easy to see, you can also easily to see comment and reply back on the same platform. effective, efficient.

Desvantagens: I wish I can look at the attachment based on date modified descending so I can see the latest file rather than go through and clicking each attachment one by one.

  • Fonte da avaliação 
  • Avaliado em 12/02/2019
Adam N.
Helpdesk
Alimentação e bebidas, 10 000+ funcionários
Usou o software por: Mais de dois anos
  • Classificação geral
    5 /5
  • Praticidade
    5 /5
  • Recursos e funcionalidades
    5 /5
  • Atendimento ao cliente
    5 /5
  • Relação qualidade/preço
    5 /5
  • Probabilidade de recomendação
    10/10
  • Fonte da avaliação 
  • Avaliado em 16/08/2019

"Very useful tool"

Comentários: This tool works very well in our environment, especially for prepping for Asset Audit in our company. Tool works flawlessly and as expected.

Vantagens: Easy to use, Does a great job on tracking our assets in our environment, SNow admins are able to customize the UI for better use in our environment. The ability to draw reports based on customized information that is requested from us.

Desvantagens: Software performs as expected, no complaints

  • Fonte da avaliação 
  • Avaliado em 16/08/2019