--- description: Tudo sobre Freshservice: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.pt/software/132997/freshservice Page: 1 / 33\ Seguinte: [Next page](https://www.capterra.pt/software/132997/freshservice?page=2) > Central de serviços de gestão de serviços de TI (ITSM na sigla em inglês) online com gestão de incidentes, problemas, mudanças, versões e ativos, além de avançada automação e emissão de tíquetes. > > Verdict: Rated **4.6/5** by 791 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Freshservice? Os clientes do Freshservice incluem MSPs, organizações financeiras, instituições educacionais e várias organizações governamentais. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 791 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Location**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 19,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, espanhol, francês, inglês, italiano, japonês, neerlandês, polaco, português, russo, sueco, tailandês, turco, vietnamita - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Barém, Brasil, Brunei, Bélgica, Camboja, Canadá, Catar, Chile, China, Chéquia, Colômbia, Costa Rica, Dinamarca, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos and 41 more ## Recursos - Alertas/notificações - Armazenamento de dados seguros - Assinatura eletrônica - Ações corretivas e preventivas (CAPA) - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - Colaboração em equipe - Compartilhamento de arquivos - Comunicação multicanal - Controle do processo de aprovação - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de colaboração - Fluxo de trabalho de aprovações - Formulários personalizáveis - Geração de relatórios de incidentes - Gerenciamento de configuração - Gerenciamento de correções - Gerenciamento de documentação - Gestão da base de conhecimento - Gestão de atribuições - Gestão de auditorias - Gestão de calendários - Gestão de conteúdo - Gestão de incidentes - Gestão de lançamento - Gestão de licenças - Gestão de mudanças - Gestão de pesquisas/enquetes - Gestão de tarefas - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) - Gestão do conhecimento - Gestão do fluxo de trabalho - Inventário de licenças - Modelos personalizáveis - Modelos pré-elaborados - Monitoramento remoto e gestão - Painel - Pesquisa de texto completo - Planejamento de mudanças - Portal de autoatendimento - Rastreamento de edição - Rastreamento de recursos - Rastreamento do projeto - Real-Time Monitoring - Recuperação de desastres - Relatórios de TI - Seguimento de status - Workflow Automation ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Docusign - Dropbox - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 ... and 39 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) ## Categorias relacionadas - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (772 reviews) ## Avaliações ### "Gestão de TI" — 4.0/5 > **Marcos** | *27 de fevereiro de 2026* | Educação superior | Recommendation rating: 8.0/10 > > **Vantagens**: a parte mais focada em ITSM é muito bom, faz uma boa gestão de Service Desk com atendimento aos chamados, na gestão de Mudanças, incidentes e problemas também é muito bom. > > **Desvantagens**: No módulo de projetos o Freshservice ainda trabalha de forma básica e carecemos de uma evolução neste modulo. Outro item que o FreshService que ainda necessita de evolução são os Relatórios que ainda não trazem boa flexibilidade de uso. > > Em geral a experiencia é muito boa pois o FreshService é de fácil uso e entendimento, o que é um ponto muito importante para a organização. ----- ### "Efficient, User-Friendly ITSM Tool with Strong Automation Capabilities" — 5.0/5 > **Praphul Kumar** | *17 de março de 2026* | Seguros | Recommendation rating: 8.0/10 > > **Vantagens**: Freshservice offers great value for money considering the wide range of features it provides, especially for ITSM operations. As a Senior System Admin managing the tool independently, I’ve found it very easy to use and highly customizable. The interface is intuitive, which makes onboarding new users simple. Workflow automation, SLA management, and service catalog setup have significantly improved efficiency and reduced manual effort. Task and workflow management are strong, allowing me to streamline processes across different teams effectively. It also supports decent collaboration by keeping all ticket communication and updates centralized. > > **Desvantagens**: There are occasional bugs and glitches, especially when dealing with complex automations or API integrations. Reporting and advanced customization could be improved further, as some use cases require workarounds. Customer support is helpful but can sometimes take time to resolve more technical or edge-case issues, which can be challenging when you’re the only one managing the system. > > Overall, my experience has been very positive. Handling the entire platform alone as a Tech Lead has been manageable due to its ease of use and automation capabilities. It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for improvement, especially around advanced features and stability, it remains a reliable and powerful ITSM solution. ----- ### "Good support easy to use and highly automation" — 4.0/5 > **Farheen** | *7 de agosto de 2026* | Software | Recommendation rating: 9.0/10 > > **Vantagens**: I found customer support is very good and very easy and user friendly to me and our employees. Also, the reports are very usefull > > **Desvantagens**: honestly it is very costly we wanted to move to higher plan where we can user AI but it is costly to afford > > Overall experience is good with lower plan also we manage so many things specially ticket management is very powerful and creating workflow also very easy ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 de fevereiro de 2025* | Varejistas | Recommendation rating: 0.0/10 > > **Vantagens**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Desvantagens**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "My honest review for Fresh service" — 4.0/5 > **Marika** | *15 de maio de 2026* | Transporte marítimo | Recommendation rating: 8.0/10 > > **Vantagens**: One of the features I really love in Freshservice is the execution scenarios that can be manually configured to help automate tasks and make ticket handling much faster and more efficient. I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service Desk operations. > > **Desvantagens**: One area I would like to see improved in Freshservice is the Knowledge Base functionality. It would be beneficial to have more category and classification options to better organize KB articles, especially for larger environments with multiple support groups and services. Additionally, adding more customization and formatting features would help make KB articles more visually appealing, engaging, and easier for end users to follow. > > My overall experience with Freshservice has been very positive, although there are still areas that could be improved. One enhancement that would be very helpful is more flexible and user-friendly reporting, especially for tracking updated or worked-on tickets. For example, having an easier way to generate reports showing all tickets an agent has touched within a weekly or monthly period would greatly improve operational visibility and performance tracking. Currently, this option seems limited or not easily accessible within Analytics. ----- Page: 1 / 33\ Seguinte: [Next page](https://www.capterra.pt/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data