--- description: Tudo sobre Freshservice: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Reclamações](/directory/30674/complaint-management/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.pt/software/132997/freshservice Page: 1 / 29\ Seguinte: [Next page](https://www.capterra.pt/software/132997/freshservice?page=2) > Central de serviços de gestão de serviços de TI (ITSM na sigla em inglês) online com gestão de incidentes, problemas, mudanças, versões e ativos, além de avançada automação e emissão de tíquetes. > > Verdict: Rated **4.5/5** by 685 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Freshservice? Os clientes do Freshservice incluem MSPs, organizações financeiras, instituições educacionais e várias organizações governamentais. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 685 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.5/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Location**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: 19,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, espanhol, francês, inglês, italiano, japonês, neerlandês, polaco, português, russo, sueco, tailandês, turco, vietnamita - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Barém, Brasil, Brunei, Bélgica, Camboja, Canadá, Catar, Chile, China, Chéquia, Colômbia, Costa Rica, Dinamarca, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos and 41 more ## Recursos - Agendamento de plantão - Alertas/notificações - Armazenamento de dados seguros - Assinatura eletrônica - Automatização de processos e fluxos de trabalho - Avaliação de riscos - Ações corretivas e preventivas (CAPA) - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - Catalog Management - Comunicação multicanal - Controle do processo de aprovação - Controle e acesso remoto - Controles/permissões de acesso - Ferramentas de colaboração - Fluxo de trabalho de aprovações - Formulários personalizáveis - Geração de relatórios de incidentes - Gerenciamento de configuração - Gerenciamento de correções - Gerenciamento de documentação - Gestão da base de conhecimento - Gestão de atribuições - Gestão de auditorias - Gestão de conteúdo - Gestão de estoques - Gestão de incidentes - Gestão de lançamento - Gestão de mudanças - Gestão de pesquisas/enquetes - Gestão de tarefas - Gestão de tíquetes - Gestão do conhecimento - Inventário de licenças - Mapeamento de relacionamentos - Modelos - Modelos pré-elaborados - Monitoramento remoto e gestão - Pesquisa de texto completo - Planejamento de mudanças - Portal de autoatendimento - Rastreamento de ativos de TI - Rastreamento de edição - Rastreamento de licenças - Rastreamento de recursos - Rastreamento do projeto - Real-Time Monitoring - Recuperação de desastres - Relatórios de TI - Seguimento de status ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Gestão de Reclamações](https://www.capterra.pt/directory/30674/complaint-management/software) ## Categorias relacionadas - [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software) - [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software) - [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3409 reviews) 2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (763 reviews) ## Avaliações ### "Gestão de TI" — 4.0/5 > **Marcos** | *27 de fevereiro de 2026* | Educação superior | Recommendation rating: 8.0/10 > > **Vantagens**: a parte mais focada em ITSM é muito bom, faz uma boa gestão de Service Desk com atendimento aos chamados, na gestão de Mudanças, incidentes e problemas também é muito bom. > > **Desvantagens**: No módulo de projetos o Freshservice ainda trabalha de forma básica e carecemos de uma evolução neste modulo. Outro item que o FreshService que ainda necessita de evolução são os Relatórios que ainda não trazem boa flexibilidade de uso. > > Em geral a experiencia é muito boa pois o FreshService é de fácil uso e entendimento, o que é um ponto muito importante para a organização. ----- ### "Efficient Ticket Management with Room for Creative Collaboration Improvements" — 5.0/5 > **Anida** | *19 de março de 2026* | Varejistas | Recommendation rating: 9.0/10 > > **Vantagens**: Freshservice provides a clear and organized way to manage incoming requests. I especially like how tickets are structured, making it easy to track design tasks, communicate with requesters, and prioritize work efficiently. The interface is intuitive, which helps streamline my daily workflow as a graphic designer. > > **Desvantagens**: Sometimes the system can feel a bit rigid when handling creative requests, especially when more flexibility or visual context is needed. It would be helpful if there were better options for previewing design assets or collaborating visually within tickets. > > Overall, my experience with Freshservice has been positive. It helps maintain organization and ensures that no request is missed. As a graphic designer, it supports structured communication, although some improvements in creative collaboration features would make it even more effective. ----- ### "Fresh Service has changed the way we service our restaurants" — 5.0/5 > **Kenny** | *12 de março de 2026* | Alimentação e bebidas | Recommendation rating: 10.0/10 > > **Vantagens**: How intuitive and easy it is to navigate and use for both our tech team and end users. We have also been able to stand up our HR service needs within the platform. > > **Desvantagens**: That there is a cost associated with Freddy AI. Initially it was part of the platform when we purchased. > > It has been phenomenal. It has changed the way we do service management within our organization 100%. We can now better manage problems, requests, inventory, and change management which were tough initially. ----- ### "Thought out layout but too expensive" — 3.0/5 > **Jaylen** | *20 de fevereiro de 2025* | Varejistas | Recommendation rating: 0.0/10 > > **Vantagens**: Our business enjoyed the organization of the setup and how easy it was to find everything we needed. We used the Purchase Order system the most. > > **Desvantagens**: The one thing that turned us away was its priceThe main reason we decided not to continue using their service was the price. As a small business, the cost they were asking for was higher than we could fit into our budget, especially for purchase orders. Once the trial period ended, we stopped using their service.. As a small business, they were asking for a price higher than we could add to the budget to use it, mainly for purchase orders. As soon as the trial ended, we no longer used them. > > It was significant other than the overall price. It made us completely take it off of the possible software uses for us. ----- ### "FreshService - A Clean and Modern Service Solution" — 5.0/5 > **Brendan** | *15 de janeiro de 2026* | Automotivo | Recommendation rating: 9.0/10 > > **Vantagens**: Freshservice has a very clean UI that is easy and intuitive to navigate. The webpage also has live update notifications which is extremely useful for closely monitoring tickets. When an update is posted on a ticket, even without refreshing you will see a notification regarding it and linking you to the ticket. Another useful live updating feature is the ability to see what other agents are currently viewing or editing a ticket. This solves the age-old issue 2 agents trying to edit a ticket at the same, or hesitating to update a ticket thinking another agent is already working on it. I've also found the extensibility of the product to be quite useful. We've granularized our request system to include specific requests with built in tasks lists for common requests (Employee onboarding, Software Installation Request, etc.), as well as the general ticketing system. We've added approval groups to notify the proper people streamlining repetitive tasks. There are great reporting features built-in as well, providing clean overviews of important KPI's like first-touch resolution, first response time, and time to resolution. These reports can be customized to filter based on a plethora of criteria. The pricing also has as consistent model that isn't overly expensive. > > **Desvantagens**: Frankly I haven't encountered any issues with Freshservice yet. There has been a single instance of downtime this year, and it was minor and resolved relatively quickly. > > Freshservice has been a fantastic ticketing and service management solution. There are regular updates to keep it modern, and the UI is clean, responsive, and intuitive. With years of experience in many ticketing systems, Freshservice feels the most modern out of any of them. ----- Page: 1 / 29\ Seguinte: [Next page](https://www.capterra.pt/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data