---
description: Tudo sobre Freshservice: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Freshservice - Preço, avaliações e classificação - Capterra Portugal 2026
---

Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/30008/help-desk/software) > [Freshservice](/software/132997/freshservice)

# Freshservice

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> Central de serviços de gestão de serviços de TI (ITSM na sigla em inglês) online com gestão de incidentes, problemas, mudanças, versões e ativos, além de avançada automação e emissão de tíquetes.
> 
> Verdict: Rated **4.6/5** by 803 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Freshservice?

Os clientes do Freshservice incluem MSPs, organizações financeiras, instituições educacionais e várias organizações governamentais.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.6/5** | 803 Avaliações |
| Praticidade | 4.6/5 | Based on overall reviews |
| Suporte ao cliente | 4.5/5 | Based on overall reviews |
| Relação qualidade/preço | 4.4/5 | Based on overall reviews |
| Recursos | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Freshworks
- **Location**: San Mateo, EUA
- **Founded**: 2011

## Commercial Context

- **Preço inicial**: 19,00 US$
- **Modelo de preços**:  (Teste Grátis)
- **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet)
- **Idiomas**: alemão, catalão, checo, chinês, chinês tradicional, coreano, dinamarquês, eslovaco, esloveno, espanhol, estónio, finlandês, francês, húngaro, indonésio, inglês, italiano, japonês, neerlandês, norueguês, polaco, português, russo, sueco, tailandês, turco, vietnamita
- **Available Countries**: Alemanha, Arábia Saudita, Austrália, Barém, Brasil, Brunei, Bélgica, Camboja, Canadá, Catar, Chile, China, Chéquia, Colômbia, Costa Rica, Dinamarca, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos and 41 more

## Recursos

- Agendamento de plantão
- Alertas/notificações
- Armazenamento de dados seguros
- Assinatura eletrônica
- Avaliação de riscos
- Ações corretivas e preventivas (CAPA)
- Bate-papo em tempo real
- Bate-papo/Mensagens instantâneas
- Catalog Management
- Comunicação multicanal
- Controle do processo de aprovação
- Controle e acesso remoto
- Controles/permissões de acesso
- Ferramentas de colaboração
- Fluxo de trabalho de aprovações
- Formulários personalizáveis
- Geração de relatórios de incidentes
- Gerenciamento de configuração
- Gerenciamento de correções
- Gerenciamento de documentação
- Gestão da base de conhecimento
- Gestão de atribuições
- Gestão de conteúdo
- Gestão de estoques
- Gestão de incidentes
- Gestão de licenças
- Gestão de mudanças
- Gestão de pesquisas/enquetes
- Gestão de tarefas
- Gestão de tíquetes
- Gestão do conhecimento
- Gestão do fluxo de trabalho
- Inventário de licenças
- Modelos
- Modelos personalizáveis
- Modelos pré-elaborados
- Monitoramento remoto e gestão
- Pesquisa de texto completo
- Planejamento de mudanças
- Portal de autoatendimento
- Rastreamento de ativos de TI
- Rastreamento de edição
- Rastreamento de licenças
- Rastreamento de recursos
- Rastreamento do projeto
- Real-Time Monitoring
- Recuperação de desastres
- Relatórios de TI
- Seguimento de status
- Workflow Automation

... and 56 more features

## Integrations (69 total)

- ADP Workforce Now
- AWS Lambda
- Adobe Acrobat Sign API
- Amazon Redshift
- Azure DevOps Server
- BambooHR
- BigQuery
- Box
- ClickUp
- Copper
- Device42, A Freshworks Company
- Docusign
- Dropbox
- Dynamics 365
- FreshBooks

... and 54 more integrations

## Opções de suporte

- Email/Help Desk
- FAQs/Fórum
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)

## Categorias relacionadas

- [Software de Gestão de Ativos de TI](https://www.capterra.pt/directory/30077/it-asset-management/software)
- [Ferramentas de TI](https://www.capterra.pt/directory/10001/it-management/software)
- [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software)
- [Sistemas de Gestão de Conhecimento](https://www.capterra.pt/directory/30094/knowledge-management/software)
- [Programas de Serviço de TI](https://www.capterra.pt/directory/30672/it-service/software)

## Alternativas

1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3486 reviews)
2. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4094 reviews)
3. [Milvus](https://www.capterra.pt/software/202528/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews)
5. [JIRA Service Management](https://www.capterra.pt/software/138769/jira-service-management) — 4.5/5 (779 reviews)

## Avaliações

### "Gestão de TI" — 4.0/5

> **Marcos** | *27 de fevereiro de 2026* | Educação superior | Recommendation rating: 8.0/10
> 
> **Vantagens**: a parte mais focada em ITSM é muito bom, faz uma boa gestão de Service Desk com atendimento aos chamados, na gestão de Mudanças, incidentes e problemas também é muito bom.
> 
> **Desvantagens**: No módulo de projetos o Freshservice ainda trabalha de forma básica e carecemos de uma evolução neste modulo. Outro item que o FreshService que ainda necessita de evolução são os Relatórios que ainda não trazem boa flexibilidade de uso.
> 
> Em geral a experiencia é muito boa pois o FreshService é de fácil uso e entendimento, o que é um ponto muito importante para a organização.

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### "Simple IT service tool that works well for teams" — 4.0/5

> **Hana** | *16 de maio de 2026* | Contabilidade | Recommendation rating: 8.0/10
> 
> **Vantagens**: What I like most about Freshservice is that it is easy to use and well organized. It helps manage IT tickets and requests in a clear way, so nothing gets lost. The interface is simple and easy to understand, even for new users.
> 
> **Desvantagens**: What I like least is that some advanced features are only available in higher-priced plans. It can also feel a bit limited for very complex workflows or large companies.
> 
> My overall experience with Freshservice has been positive. It is a reliable tool for handling support requests and basic IT service management. It helps teams stay organized and respond faster to issues. However, it may not be the best option for very advanced or highly customized setups.

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### "Good, but better options exist" — 4.0/5

> **Erin** | *1 de setembro de 2026* | Hospitais e Saúde | Recommendation rating: 6.0/10
> 
> **Vantagens**: Strong ticket managing system- able to handle all ticketing related items in one intuitive location.
> 
> **Desvantagens**: Less features than ServiceNow. Limited reporting features- unable to execute highly customized reports
> 
> Used with complex epic workflows and ticketing. Good for a large healthcare IT organization. I was onboarded to this from EasyVista

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### "Great for a first bike, but you'll grow out of it." — 3.0/5

> **Jason** | *29 de maio de 2026* | Construção | Recommendation rating: 7.0/10
> 
> **Vantagens**: The turnkey nature of Freshservice is highly desirable for teams and organizations that can't justify spending either a lot of time or payroll on a full/part-time developer. The low to no code environment allows for you to immediate spin up modules and begin processing incidents, requests, etc. The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics.
> 
> **Desvantagens**: As with any turnkey SaaS product its greatest strengths are also the product's greatest weakness. Want to take Fresh's framework and tweak it a bit to meet your needs? Nope. Do you want to customize components of a module entirely operating within the expected limitations of an ITIL product? Negative. Have a feature request? You can submit to the backlog but it might be years before a version of it becomes a reality.
> 
> It's an excellent tool if you're looking for low maintenance/hassle with an ITIL-aligned ITSM tool. But the moment you want to become a power user and start customizing and evolving the tool to meet your specific needs, you either need to be prepared for disappointment or evaluate something more powerful.

-----

### "Easy-to-Use ITSM Solution with Powerful Automation" — 5.0/5

> **Swaroop** | *13 de julho de 2026* | Indústria farmacêutica | Recommendation rating: 8.0/10
> 
> **Vantagens**: Freshservice is easy to use, and the interface is clean and intuitive. The ticket management system helps keep support requests organized, while the automation and workflow features reduce manual effort and improve response times. The asset management module makes it easy to track IT assets in one place, and the reporting features help improve overall efficiency. Their customer support has been responsive whenever we've needed assistance, and overall the platform offers good value for money considering the features it provides.
> 
> **Desvantagens**: Overall, it's a solid platform. Some advanced customization options can take a little time to understand, and a few reports require additional configuration to get the exact information needed. Other than that, it has worked well for our team's day-to-day IT service management.
> 
> Our overall experience with Freshservice has been very positive. It provides a user-friendly interface that makes ticket management straightforward for both agents and end users. The automation and workflow capabilities have helped reduce manual tasks and improve response times, while the asset management features keep IT resources well organized. Customer support has been helpful whenever needed, and the platform offers good value for money with the features included. Overall, Freshservice has helped improve the efficiency of our IT service management processes.

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## Links

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