--- description: Tudo sobre Front: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Front - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Gerenciamento de Email](/directory/30553/email-management/software) > [Front](/software/132901/front) # Front Canonical: https://www.capterra.pt/software/132901/front Page: 1 / 13\ Seguinte: [Next page](https://www.capterra.pt/software/132901/front?page=2) > O Front é a primeira caixa de entrada compartilhada que ajuda as equipes a colaborar em todos os e-mails com mais transparência, responsabilidade e eficiência. > > Verdict: Rated **4.5/5** by 286 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Front? Qualquer equipe de e-mail para realizar o trabalho, tanto interna como externamente. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 286 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.4/5 | Based on overall reviews | | Relação qualidade/preço | 4.1/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Front - **Location**: San Francisco, EUA - **Founded**: 2013 ## Commercial Context - **Preço inicial**: 25,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: Profissional autônomo, 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Espanha, Estados Unidos, Estónia, Finlândia, França, Grécia, Irlanda, Itália, Japão, Luxemburgo, Macedónia do Norte, México, Mónaco and 11 more ## Recursos - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Análise de dados visual - Arrastar e soltar - Automação dos processos comerciais - Autoresponders - Banco de dados de funcionários - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Chat com vídeo - Chatbot - Colaboração entre vários usuários - Coleta de dados de multicanal - Comunicação multicanal - Configuração do fluxo de trabalho - Diretório de funcionários - Ferramentas de colaboração - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de notas - Gerenciamento de reuniões - Gestão da base de conhecimento - Gestão da comunicação - Gestão da qualidade - Gestão de caixa de entrada - Gestão de calendários - Gestão de call centers - Gestão de equipes - Gestão de tarefas - Gestão do desempenho - Histórico de transcrições/chat - Histórico do cliente - Incorporação - Indicadores de desempenho - Integração de telefonia por computador - Participação do cliente - Questionários e feedback - Rastreamento de e-mails - Rastreamento de edição - Rastreamento de engajamento - Roteamento automático - Roteamento de chamadas - Seguimento/Análise de uso - Suporte remoto - Áudio e vídeo bidirecionais ... and 53 more features ## Integrations (94 total) - Aide - Aircall - Ariglad - Asana - AskNicely - Boost.space - Breeze - Bugpilot - CallHippo - Census - ChargeDesk - Chatdesk Teams - Chatra - ClickUp - CloudTalk ... and 79 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Software de Gerenciamento de Email](https://www.capterra.pt/directory/30553/email-management/software) ## Categorias relacionadas - [Software de Gerenciamento de Email](https://www.capterra.pt/directory/30553/email-management/software) - [Ferramentas de Colaboração](https://www.capterra.pt/directory/15/collaboration/software) - [Sistemas de Atendimento ao Cliente](https://www.capterra.pt/directory/22/customer-service/software) - [Sistemas de Help Desk](https://www.capterra.pt/directory/30008/help-desk/software) - [Software de Comunicação de Equipe](https://www.capterra.pt/directory/31033/team-communication/software) ## Alternativas 1. [Freshdesk](https://www.capterra.pt/software/124981/freshdesk) — 4.5/5 (3411 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.pt/software/61368/salesforce) — 4.4/5 (18770 reviews) 3. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.capterra.pt/software/62194/livechat) — 4.6/5 (1717 reviews) 5. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1755 reviews) ## Avaliações ### "Front Row Seat\!" — 5.0/5 > **Mai** | *28 de março de 2026* | Hotelaria | Recommendation rating: 10.0/10 > > **Vantagens**: Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help us scale. > > **Desvantagens**: Haven't found any cons yet\! It's already seeming like a better option than Hiver, which we were also considering. > > Front feels like a one stop shop\! It works with Gmail and Outlook, which is super helpful and it really creates a main hub for our various channels and apps. ----- ### "Front is a 10/10" — 5.0/5 > **Dennis** | *23 de julho de 2025* | Hospitais e Saúde | Recommendation rating: 10.0/10 > > **Vantagens**: Customers require to be engaged 24/7 to retain them. Front is one of the tools that I use to seamlessly collaborate with our patients by sending them their results whenever they need them through live chat, phone and email. Customer support has been at optimal in my organization through Front. > > **Desvantagens**: I use a bunch of customer support tools but I mainly prefer Front wince it is easy to use due to its eye catching user interface. > > My overall experience with Front has been remarkable for over three years now. It is my go-to solution for customer support through live chat and email. ----- ### "Outlook sync is one-way only. Made Front unusable for our team." — 1.0/5 > **Grey** | *3 de fevereiro de 2026* | Maquinário | Recommendation rating: 0.0/10 > > **Vantagens**: The interface is clean and simple to setup. Integrates with social accounts easily enough. Not much else. > > **Desvantagens**: The Outlook integration is no longer a true two-way sync. Emails are pulled into Front, but actions taken in Front don’t sync back to Outlook, leaving shared and personal mailboxes full of unread messages. There’s also zero flexibility when product changes break existing workflows. > > Front no longer offers a true two-way Outlook sync, and that makes it unusable for any team that works across both Front and Outlook. Emails are pulled into Front, but actions taken in Front such as reading, archiving, deleting, or tagging do not sync back to Outlook. The result is that emails already dealt with in Front continue to sit as unread in shared and personal Outlook mailboxes, causing constant confusion, duplication of work, and mailbox overload. This is not a minor limitation. For mixed teams, it breaks the core purpose of a shared inbox, because no one can reliably tell what’s been handled. Once our account was migrated to this behaviour in January 2026, the issue was immediately obvious in real-world use. We confirmed the behaviour was permanent and cancelled straight away. Front acknowledged the limitation but refused early termination, relying entirely on contract wording despite the breaking change originating on their side. Since being forced to look elsewhere, we’ve found several tools that now do this job better and far more cheaply. We moved to Missive and the difference has been night and day. Front may work if your entire team lives inside Front and never touches Outlook. If Outlook integration matters to you at all, I would strongly recommend avoiding it. ----- ### "Front changes the game" — 5.0/5 > **Julie** | *29 de dezembro de 2025* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: I like the ease of use. The unified inbox is an amazing tool that makes getting communications out super efficient. > > **Desvantagens**: Nothing in particular that I dislike. I am still learning to use all its functions but so far so good. > > My overall experience with Front has been a positive one. I feel like I have a more efficient and steamed lined control over communications and collaborations with our departments. ----- ### "No limits to customer needs, Front stands out." — 5.0/5 > **Nancy** | *10 de junho de 2025* | Ócio, viagens e turismo | Recommendation rating: 10.0/10 > > **Vantagens**: User interface and the ability to use AI features for advancement. Incredible support services from the team vendors. Faster channel between service providers and customers. > > **Desvantagens**: I definitely have not encountered anything that extreme. It perfectly tackles the main issues of its scope of services both on large and small enterprises. > > Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly platform to chat, send messages and files and engage the right agents on time. ----- Page: 1 / 13\ Seguinte: [Next page](https://www.capterra.pt/software/132901/front?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/132901/front) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data