Conheça o Front
O Front é um software de gestão de e-mail que ajuda as equipes a colaborar com mais transparência e responsabilidade no gerenciamento de centenas de e-mails em endereços gerais, como [email protected] e [email protected] Com o Front, você pode atribuir e-mails a colegas de equipe, compartilhar e discutir internamente e-mails sem encaminhamentos e responder a todos ou definir lembretes para responder mais tarde. Modelos de e-mail, sequências, mala direta e atalhos automatizam o fluxo de trabalho para economizar tempo. Experimente o Front gratuitamente.
Quem usa o Front?
Qualquer equipe de e-mail para realizar o trabalho, tanto interna como externamente.
Front - Informação
Fundada em 2013
Front - Informação
Fundada em 2013
vídeos e imagens do Front
Front: implantação e suporte
- Ao vivo online
Recursos do Front
- Acompanhamento de atividades
- Agendamento de tarefas
- Armazenamento de documentos
- Arrastar e soltar
- Assinatura eletrônica
- Atualização em tempo real
- Bate-papo ao vivo
- Bate-papo/Mensagens instantâneas
- Chat com vídeo
- Controle do progresso de tarefas
- Controle do tempo do projeto
- Controle e acesso remoto
- Controles/permissões de acesso
- Dados em tempo real
- Ferramentas de colaboração
- Gerenciamento de arquivos
- Gerenciamento de documentos
- Gerenciamento de e-mails
- Gerenciamento de reuniões
- Gestão da comunicação
- Gestão de atribuições
- Gestão de calendários
- Gestão de tarefas
- Gestão do fluxo de trabalho
- Imagem de marca personalizável
- Importação/exportação de dados
- Integrações de terceiros
- Logon único
- Modelos personalizáveis
- Monitoramento da atividade dos funcionários
- Monitoramento do progresso
- Monitoramento em tempo real
- Notificações em tempo real
- Painel de atividades
- Rastreamento de fuso horário
- Relatórios e estatística
- Segurança de SSL
- Suporte remoto
- Transferência de arquivos
- Áudio e vídeo bidirecionais
Front - AlternativasMais alternativas ao Front
Best email software ever
Comentários: We have a shared inbox and we had trouble to avoid double answers and we had to forward the emails to each other or CC them on our replies so they could get informed of a conversation
Sharing emails without having to forward them, being able to have internal conversations within an email, plenty of integrations
When I need to speak to all the team, I have to create a discussion and add them all, one by one. I'd rather have the possibility to @team within an email or a discussion to make sure they are all included. I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.
Love Front- Would Recommend
Comentários: Great experience. Sales Rep was educated, nice, responsive and a pleasure to work with. Then the product was easy to use and solved what we needed.
It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes. We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.
I may be doing this incorrectly- but the Slack integration doesn't always work correctly. I think it would've been helpful in the integrations section to have a troubleshooting guide if it doesn't work. For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)
Alternativas consideradas: Zendesk
Razões para escolher o Front: HubSpot was AWFUL! I am so passionate about this. We had several situations with HubSpot where emails were sent to the wrong individuals with support tickets, the site crashed completely, and it was inconvenient that they did not have a mobile app. We got a Customer Success Representative at HubSpot assigned to us and they "follow-ed up" on the bugs and were never fixed. Eventually she ghosted us. Switching to front was the best thing that could've happened to us.
Software anterior: HubSpot CRM
Razões para mudar para o Front: As part of our product offering, we send emails from our client's email domain to appear as it is from them. With these integrations, Zendesk's product was unable to support the configuration but Front was able to.
Communications hub for sales and customer support
Comentários: For us this is a central communication tool for the customer support and sales communications.
Great intuitive interface, convenience, high level of possible customisations and API integrations. Great possibilities in team sharing and communications
Some necessary features may be expensive, for us this was integration with HubSpot and CloudTalk, but overall reasonably prices.
One of the worst email applications I've ever used
The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer.
My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.
Great for team collaboration
I love the team inboxes. Makes it really easy to move messages around without having to forward/reply. It's also great that you can comment on an email for other team members to see. We also often use the ability to reply to an email as someone else on the team.
Didn't find it was a great fit for our customer support team yet. Seemed like it was going to take too many integrations to match what we're already using.