18 anos ajudando empresas portuguesas
a escolherem o melhor software
Talkdesk
Conheça Talkdesk
O Talkdesk é um software baseado na nuvem de call center de última geração, que ajuda na conexão com clientes. A interface fácil de usar oferece funcionalidade com recursos avançados, geração de relatórios abrangentes e integração com mais de 25 ferramentas de negócios para capacitar as equipes de vendas e serviços a ter conversas personalizadas e eficazes com os clientes.
Quem usa Talkdesk?
O mercado-alvo é composto de empresas de todos os tamanhos, centradas no cliente, que buscam melhorar a experiência do cliente por meio de interações mais personalizadas e orientadas por dados.
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Avaliações do Talkdesk
Simple is smooth and smooth is fast
Talkdesk e seu desempenho
Comentários: O aplicativo favorece um bom trabalho e o custo/benefício são relevantes e recomendáveis.
Vantagens:
Gosto muito da funcionalidade e da facilidade em usar esse aplicativo.
Desvantagens:
Até agora não tenho nenhuma crítica negativa com relação ao aplicativo.
TalkDesk is above the rest! - Cortney K
Comentários: TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable.
Vantagens:
The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere!
Desvantagens:
Sometimes the audio is best when connected via ethernet cable.
Alternativas consideradas anteriormente:
Powerful phone system, though focus shifting away from startups
Comentários: We needed a phone system which allowed our distributed team to take business calls on mobile numbers and not expose their personal phones. Talkdesk has empowered this use case, though we wish the apps were easier to use.
Vantagens:
Product is full featured, including full ability to call anywhere (including internationally), digital voicemail, contact management, calling from a browser, analytics and performance statistics, and integration with CRMs. You can also receive incoming calls via phone line rather than just via data connection. Many customization options including business hours settings, which phone lines to ring in certain circumstances, and a call tree builder are also helpful.
Desvantagens:
For the longest time, Talkdesk did not have apps for iOS nor Android, but now it appears that they do as of October 2019. Even still, you need to activate the app via a technical support request, which is not a very user-friendly way to handle things. The web-browser based version occasionally hangs (nonresponsive) and a page reload is required, even though we are using a modern computer and modern browser. We've also noticed that the company's focus is shifting away from small customers and startups towards only enterprise customers, so the platform is not as easy to deploy or use for this segment as it was before.
Talkdesk review from AE
Comentários: I have reached out to support on several occasions. I tried to explain the problems I was having but they could not figure it out.
Vantagens:
I like it allows me to make calls. It is very easy to sync with salesforce and gong.
Desvantagens:
The setup is very hard. Most calls that come in are missed. Voicemail only works when my phone status is set to away. If I am on another call the call coming in will just ring
Talkdesk: The perfect tool for your support team!
Comentários: It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.
Vantagens:
This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.
Desvantagens:
The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual. However, most of the data you want can be found in these reports.
