--- description: Tudo sobre Five9: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Five9 - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Experiência do Cliente](/directory/30671/customer-experience/software) > [Five9](/software/132405/five9) # Five9 Canonical: https://www.capterra.pt/software/132405/five9 Page: 1 / 21\ Seguinte: [Next page](https://www.capterra.pt/software/132405/five9?page=2) > Central de contato na nuvem com inteligência artificial prática - entrada, saída, ACD, resposta de voz interativa, discador preditivo, bate-papo, gravação de chamadas e integrações com CRM. > > Verdict: Rated **4.2/5** by 484 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Five9? O Five9 é um provedor líder de software para central de contato na nuvem, que atende a milhares de clientes e ajuda organizações de todos os tamanhos a fazer a transição do software no local para a nuvem. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.2/5** | 484 Avaliações | | Praticidade | 4.2/5 | Based on overall reviews | | Suporte ao cliente | 4.3/5 | Based on overall reviews | | Relação qualidade/preço | 4.0/5 | Based on overall reviews | | Recursos | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Five9 - **Location**: San Ramon, EUA - **Founded**: 2001 ## Commercial Context - **Preço inicial**: 159,00 US$ - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (local), Linux (local), iPad (tablet) - **Idiomas**: alemão, espanhol, francês, inglês, polaco, português - **Available Countries**: Brasil, Estados Unidos, Reino Unido ## Recursos - Alertas/notificações - Análise de texto - Ações ativadas por eventos - CRM - Chatbot - Coleta de dados de multicanal - Comunicação multicanal - Discador automático - Discador preditivo - Distribuição automática de chamadas - Employee Coaching Tools - Filtro de chamadas - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gerenciamento de listas - Gestão de call centers - Gestão de campanhas - Gestão de experiência do cliente - Gestão de filas - Gestão de pesquisas/enquetes - Gestão de pessoal - Gestão do fluxo de trabalho - Gravação - Gravação de chamadas - IVR - Interface do agente - Modelos de pontuação múltipla - Modelos personalizáveis - Monitoramento do KPI - Monitoração de chamadas - Múltiplos scripts - Painel - Painel de atividades - Para call centers - Planejamento de pessoal - Previsão de trabalho - Questionários e feedback - Rastreamento de chamadas - Registro de chamadas - Relatório de chamadas - Relatórios e análise de dados - Relatórios personalizáveis - Roteamento automático - Roteamento de chamadas - Roteirização de chamadas - Third-Party Integrations - Transcrição de chamadas - Transferência de arquivos - Visualização de dados - VoIP ... and 16 more features ## Integrations (16 total) - Dynamics 365 - Freshdesk - Microsoft Teams - NetSuite - Nextiva - Oracle Service - RingCX - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - SpiceX - SugarCRM - Velocify - Zendesk Suite - Zoho CRM ... and 1 more integrations ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) ## Categorias relacionadas - [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software) - [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software) - [Sistemas de Telemarketing](https://www.capterra.pt/directory/31034/telemarketing/software) - [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software) - [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software) ## Alternativas 1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (325 reviews) 3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1787 reviews) 4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4084 reviews) 5. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (919 reviews) ## Avaliações ### "Five9 - One-Stop CCaaS Call Center Platform" — 5.0/5 > **Andrey** | *25 de janeiro de 2024* | Bancos | Recommendation rating: 9.0/10 > > **Vantagens**: I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center UI/UX, call routing, recording, logging and analytics > > **Desvantagens**: It is on the costly side and took some time to implement, the setup configuration guides could be a bit more intuitive > > Overall a great experience, multiple critical call center functions bundled into one easy to use, user friendly platform ----- ### "Cloud Contact Center Solution for Ever Changing Business Need" — 4.0/5 > **Wei Jie** | *15 de junho de 2022* | Hospitais e Saúde | Recommendation rating: 7.0/10 > > **Vantagens**: Flexibility to expand and downsize the capacity > > **Desvantagens**: Lack of Coverage and Support in certain region and countries outside US. > > Ease of deployment and expansion based on ever changing business need. ----- ### "Junk software" — 1.0/5 > **Shahriar** | *27 de março de 2025* | Alimentação e bebidas | Recommendation rating: 0.0/10 > > **Vantagens**: Nothing to like about system with too many prolems. > > **Desvantagens**: Not friendly and too many defects with unusual operations. > > For last few moths that our company got this service, almost 12 different defects. ----- ### "Too big to keep up" — 4.0/5 > **Wil** | *12 de janeiro de 2023* | Serviços financeiros | Recommendation rating: 1.0/10 > > **Vantagens**: Five9s platform was very dependable. The support teams were top-notch. > > **Desvantagens**: We primarily used Five9 for outbound call center. The bare functionality was there but it was not a product that was meant for this purpose. New challenges like spam mitigation and answering machine detection were severely lacking. So much so that our rep provided us outside services to help with Spam mitigation at a great cost and in such a way that was virtually impossible to admin from their interface. > > A stable relationship ended when other outbound dialer solutions specialized in that area became too much to pass over. We switched to Convoso and have been very happy. ----- ### "Five9 - for me it’s rating at 9" — 5.0/5 > **Farah** | *30 de junho de 2021* | Serviços ao consumidor | Recommendation rating: 9.0/10 > > **Vantagens**: Easy to use, easy to setup, features \& functionality, cloud solution, supervisor desktop, browser adaptor > > **Desvantagens**: Wallboard feature to share data as a link is required New Integrations with newer brands are required customizations take longer to build > > Amazing experience as an agent Supervisor desktop is great for real-time monitoring As an admin it’s straight forward and easy to setup ----- Page: 1 / 21\ Seguinte: [Next page](https://www.capterra.pt/software/132405/five9?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/132405/five9) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data