---
description: Tudo sobre Five9: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais!
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title: Five9 - Preço, avaliações e classificação - Capterra Portugal 2026
---

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# Five9

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> Central de contato na nuvem com inteligência artificial prática - entrada, saída, ACD, resposta de voz interativa, discador preditivo, bate-papo, gravação de chamadas e integrações com CRM.
> 
> Verdict: Rated **4.2/5** by 487 users. Top-rated for **Probabilidade de recomendação**.

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## Resumo

### Quem usa Five9?

O Five9 é um provedor líder de software para central de contato na nuvem, que atende a milhares de clientes e ajuda organizações de todos os tamanhos a fazer a transição do software no local para a nuvem.

## Quick Stats & Ratings

| Metric | Classificação | Detail |
| **Geral** | **4.2/5** | 487 Avaliações |
| Praticidade | 4.2/5 | Based on overall reviews |
| Suporte ao cliente | 4.3/5 | Based on overall reviews |
| Relação qualidade/preço | 4.0/5 | Based on overall reviews |
| Recursos | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) |

## Sobre o fornecedor

- **Empresa**: Five9
- **Location**: San Ramon, EUA
- **Founded**: 2001

## Commercial Context

- **Preço inicial**: 159,00 US$
- **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+
- **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (local), Linux (local), iPad (tablet)
- **Idiomas**: alemão, espanhol, francês, inglês, polaco, português
- **Available Countries**: Brasil, Estados Unidos, Reino Unido

## Recursos

- Agendamento de retorno de chamada
- Análise de texto
- Bate-papo/Mensagens instantâneas
- CRM
- Chatbot
- Coleta de dados de multicanal
- Discador automático
- Discador automático
- Discador preditivo
- Distribuição automática de chamadas
- Employee Coaching Tools
- Gerenciamento de comentários
- Gerenciamento de comentários negativos
- Gerenciamento de listas
- Gestão da comunicação
- Gestão da qualidade
- Gestão de call centers
- Gestão de campanhas
- Gestão de experiência do cliente
- Gestão de filas
- Gestão de pesquisas/enquetes
- Gestão do fluxo de trabalho
- Gravação
- Gravação de chamadas
- Histórico do cliente
- IVR
- Inteligência artificial e aprendizado de máquina
- Interface do agente
- Mensagens por voz
- Modelos personalizáveis
- Monitoramento do KPI
- Painel
- Painel de atividades
- Para call centers
- Planejamento de pessoal
- Previsão de trabalho
- Questionários e feedback
- Rastreamento de chamadas
- Registro de chamadas
- Relatório de chamadas
- Relatórios e análise de dados
- Relatórios personalizáveis
- Roteamento automático
- Roteamento de chamadas
- Roteirização de chamadas
- Transcrição de chamadas
- Transferência de arquivos
- Visualização de dados
- VoIP
- Workflow Automation

... and 28 more features

## Integrations (15 total)

- Dynamics 365
- Freshdesk
- Microsoft Teams
- NetSuite
- Nextiva
- Oracle Service
- RingCX
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- SpiceX
- Velocify
- Zendesk Suite
- Zoho CRM
- Zoom Phone

## Opções de suporte

- Email/Help Desk
- Base de conhecimento
- Suporte por telefone
- Assistência 24/7
- Bate-papo

## Category

- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)

## Categorias relacionadas

- [Software de Experiência do Cliente](https://www.capterra.pt/directory/30671/customer-experience/software)
- [Software de Chamadas Automáticas](https://www.capterra.pt/directory/30999/auto-dialer/software)
- [Sistemas de Telemarketing](https://www.capterra.pt/directory/31034/telemarketing/software)
- [Sistemas de Call Center](https://www.capterra.pt/directory/30007/call-center/software)
- [Software IVR (​Interactive Voice Response)](https://www.capterra.pt/directory/30231/ivr/software)

## Alternativas

1. [Convoso](https://www.capterra.pt/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews)
2. [DialedIn CCaaS](https://www.capterra.pt/software/29589/callcenternow) — 4.8/5 (335 reviews)
3. [LiveAgent](https://www.capterra.pt/software/102188/liveagent) — 4.7/5 (1789 reviews)
4. [Zendesk Suite](https://www.capterra.pt/software/164283/zendesk) — 4.4/5 (4094 reviews)
5. [Nextiva](https://www.capterra.pt/software/175788/nextiva) — 4.6/5 (919 reviews)

## Avaliações

### "Five9 review" — 5.0/5

> **Megan** | *11 de dezembro de 2025* | Imóveis comerciais | Recommendation rating: 10.0/10
> 
> **Vantagens**: What i liked the most about Five9 is that as a busy business owner i can have peace of mind knowing that they will help with the front end of my work such as calls emails ect. and let me handle the work
> 
> **Desvantagens**: What i did not like about five9 not much i have just started out with them so as of now nothing to bad hopefully not in near future as well

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### "Cloud Contact Center Solution for Ever Changing Business Need" — 4.0/5

> **Wei Jie** | *15 de junho de 2022* | Hospitais e Saúde | Recommendation rating: 7.0/10
> 
> **Vantagens**: Flexibility to expand and downsize the capacity
> 
> **Desvantagens**: Lack of Coverage and Support in certain region and countries outside US.
> 
> Ease of deployment and expansion based on ever changing business need.

-----

### "Junk software" — 1.0/5

> **Shahriar** | *27 de março de 2025* | Alimentação e bebidas | Recommendation rating: 0.0/10
> 
> **Vantagens**: Nothing to like about system with too many prolems.
> 
> **Desvantagens**: Not friendly and too many defects with unusual operations.
> 
> For last few moths that our company got this service, almost 12 different defects.

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### "Five9 - One-Stop CCaaS Call Center Platform" — 5.0/5

> **Andrey** | *25 de janeiro de 2024* | Bancos | Recommendation rating: 9.0/10
> 
> **Vantagens**: I like multiple inter-connected functions bundled together within the CCaaS Five9 platform including call center UI/UX, call routing, recording, logging and analytics
> 
> **Desvantagens**: It is on the costly side and took some time to implement, the setup configuration guides could be a bit more intuitive
> 
> Overall a great experience, multiple critical call center functions bundled into one easy to use, user friendly platform

-----

### "Too big to keep up" — 4.0/5

> **Wil** | *12 de janeiro de 2023* | Serviços financeiros | Recommendation rating: 1.0/10
> 
> **Vantagens**: Five9s platform was very dependable.  The support teams were top-notch.
> 
> **Desvantagens**: We primarily used Five9 for outbound call center.  The bare functionality was there but it was not a product that was meant for this purpose.  New challenges like spam mitigation and answering machine detection were severely lacking.  So much so that our rep provided us outside services to help with Spam mitigation at a great cost and in such a way that was virtually impossible to admin from their interface.
> 
> A stable relationship ended when other outbound dialer solutions specialized in that area became too much to pass over.  We switched to Convoso and have been very happy.

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