by Fizzy Software

5 / 5 4 reviews

Who Uses This Software?

Interakt caters to all kind of businesses looking for solutions to CRM, E-mail Marketing, Live-Chat, Helpdesk, Notifications (Web / Browser Push) or a knowledgebase/FAQ.

Average Ratings

4 reviews
  • Overall 5 / 5
  • Ease of Use 5 / 5
  • Customer Service 4 / 5
  • Features 5 / 5
  • Value for Money 5 / 5

Product Details

  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Mobile - Android Native
  • Training In Person
    Live Online
  • Support Business Hours

Vendor Details

  • Fizzy Software
  • Founded 2013

About Interakt

Interakt is an All-In-One Customer Engagement and Support platform which simplifies your concerns for capturing new leads, engaging, nurturing and retaining your existing leads and users and support all your visitors and customers from one single platform, which also gives you a detailed summary of your website activities right at the tip of your thumb.

Interakt Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management
  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Interakt Most Helpful Reviews

Interakt is the swiss army knife of online customer engagement. Affordable and easy to use.

Translate with Google Reviewed on 1/19/2018
Web Content Manager
Furniture, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
Source: asdf
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Interakt helped us during a time when we did not have integrated customer data. We mainly used it for live chat and for popping notifications. It also hosted our FAQ and served as a way to manage customer inquiries.

Pros: Interakt is several products for the price of one. It includes a basic ESP, live chat, FAQ creator, notification, push notification, popup creator, light CRM and more. That, and it is extremely affordable for a small business. It would be a great solution for new businesses that need a cheap, all-in-one solution for online customer interaction. They have even created an all-in-one widget that allows you to call, chat, Facebook Message, or create a help ticket. The FAQ designer is also quite nice. And since the platform will keep user information, it will retain user activity into profiles so that you can get a more complete view of each lead. You can also setup some basic automated email campaigns, though if you're looking for a robust automated workflow ESP you best look elsewhere.

Cons: The only negative is customer support. First off, the companies appears to be based in India, so which in my experience has only been an issue when dealing with office hours. When I first signed up a few years ago, actually the customer support was very good. However, I think there have been some changes in the support structure there and ever since it has been very difficult to get help. In addition, it seems that the product development side is nowhere near as active as it once was. While it already offers a lot for the money, it seems that the ownership may not be as quick to release future updates. Because of this, it can require a little know-how to implement some of the more complicated features.

One of the most worthy tools

Translate with Google Reviewed on 6/28/2016
Information Technology & Services, 2-10 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: GetApp
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I've been using Interakt for a year now and I find this tool so very helpful for all my customer engagement needs. If you talk about Lead / User Management, Order data management, E-mail Automation, E-mail Marketing, Customer Support via Live Chat or Helpdesk and even Notifications for my website. I couldn't find such a tool in such less pricing. (Btw, I'm on the free plan).

Pros: For me, Powerful E-mail Automation, Smart Notifications and smooth Live-Chat.

Cons: I couldn't find a problem in the system till now, everything is working smooth. Have listed my feature requests to the product development team of Interakt, and they have delivered a few of them and working on others.

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