15 anos ajudando empresas portuguesas
a escolherem o melhor software

Conheça Gusto

O Gusto é uma plataforma de pessoas moderna online que ajuda as pequenas empresas a cuidarem de suas equipes. Além do serviço completo de folha de pagamento, o Gusto oferece seguro de saúde, 401(k), RH especializado e ferramentas de gerenciamento de equipe. Hoje, os escritórios da Gusto em Denver, São Francisco e Nova York atendem a mais de 100.000 empresas em todo o país.

Quem usa Gusto?

O Gusto é construído para empregadores modernos. Software de RH fácil de usar e baseado na nuvem, com suporte especializado. Não há necessidade de terceirizar: o Gusto ajuda você a cuidar de sua equipe como um profissional, em tempo recorde.

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Está em dúvida sobre o Gusto? Compare com uma alternativa popular

Gusto

Gusto

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4,3 (2 757)
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As barras de classificação verdes mostram o produto vencedor com base na nota média e no número de avaliações.

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Avaliações do Gusto

Pontuação média

Geral
4,6
Praticidade
4,6
Atendimento ao cliente
4,4
Recursos
4,5
Relação qualidade/preço
4,5

Avaliações por tamanho de empresa (funcionários)

  • <50
  • 51-200
  • 201-1 000
  • >1 001

Encontre avaliações segundo pontuações

5
73%
4
21%
3
4%
2
1%
1
1%
Stephen
Stephen
Founder
Usuário do LinkedIn Verificado
Publicidade e marketing, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Gusto is the iPhone of Payroll

5,0 há 2 anos
Legendas em português disponíveis no player de vídeo
Avaliador Verificado
Usuário do LinkedIn Verificado
Hotelaria, 11 - 50 funcionários
Usou o software para: Avaliação gratuita
Fonte da avaliação

Avaliação de software de gestão de pagamento.

4,0 ano passado

Comentários: O positivo deste software foi a possibilidade de gestão de pagamento tanto para recursos humanos quanto para empresas prestadoras de serviços, num só programa.

Vantagens:

Facilidade no uso, diferentes valores de cobrança de acordo com o número de funcionários da empresa, o que facilita o acesso de pequenas empresas ao software.

Desvantagens:

O tempo de conclusão para pagamento e a instalação.

Bruno Michel
Consultoria em Gastronomia, Brasil
Fabricação de alimentos, 501 - 1 000 funcionários
Usou o software para: 1 a 5 meses
Fonte da avaliação

Avaliação de manuseio do software.

5,0 há 2 anos

Comentários: Pesquisas sobre RH, entendimento sobre a área e gestão de pessoas.
O app demonstrou domínio sobre a área, oferece ferramenta capaz de facilitar nosso dia a dia nas empresas, tanto como usuário funcionário ou usuário empresário.

Vantagens:

Vocabulário fácil de compreensão e ferramentas simplificada.

Desvantagens:

Poderia ter mais imagens mais facilitar ainda mais o entendimento da plataforma.

Ellenore
Ellenore
Administrative Assistant, EUA
Usuário do LinkedIn Verificado
Maquinário, 51 - 200 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação

Great tool for mid-size business

5,0 há 2 semanas Novo

Vantagens:

I like the ability to keep track of many employees and their pay information.

Desvantagens:

Nothing that I’d change. Great product, no complaints!

Juli
Chief Accountant, EUA
Biotecnologia, 11 - 50 funcionários
Usou o software para: Mais de um ano
Fonte da avaliação
Fonte: SoftwareAdvice

Support Severely Lacking

4,0 há 2 meses Novo

Comentários: If you don't run into any problems, it's fine. However, I'd give their support a failing grade. I'll give them that it's better than Quickbooks Online payroll but that bar is underground it's so low. I was assured by the salesperson that sold me on Gusto that I would speak to a US-based real person if ever I should need support - that was a false assertion. I rarely, if ever, speak to a US-based person. Getting a hold of a person at all is not easy. There's no number to call. I don't have a contact person at the company. There's often no response on support tickets that I submit. It's inexcusable. Payroll affects people's lives and livelihoods. For a payroll company to expect their software to just work bug-free 100% of the time and thus never put resources into customer support is arrogant and short-sighted.

Vantagens:

In general, the payroll features are easy to set-up and use.

Desvantagens:

I don't like that their payroll journal entries can only map to main accounts and not sub-accounts. I don't like that they don't seem to understand that Group Term Life Insurance premiums paid by the employer are taxable benefits to the employee, but no cash is exchanged between employer and employee. They set up the journal entries to reflect a cash payment to the employee and I haven't found a way to disable that. Finally, I have had repeated support issues, most notably, all of my employees that were employed during 2022 were notified of a "Draft" W-2c for the 2022 tax year uploaded to their employee accounts on 12/4/2023. Those "Draft" W-2cs for the prior year were erroneous. After spending hours upon hours reviewing each employee's payroll totals for the 2022 tax year and ensuring there was no such error that needed correcting, I reached out to Gusto through the only feature possible when you need to provide attachments which is an online form. I submitted one for every, single employee. I received a single reply email saying "not to worry" they would address it. I never received a follow-up until I insisted that they call me back. On follow-up, I was told that it was a "company-wide internal error." Furthermore, they couldn't remove the erroneous "Draft" 2022 W-2cs from my employees' accounts and they couldn't provide any official documentation to provide to my employees that the error was theirs and theirs alone. I demanded some sort of compensation at the very least to which they offered a 25% discount for 2 months which amounts to roughly $130 which barely covers 2 hours of my time spent dealing with the mess that they created. Furthermore, when my January bill came, they had not provided the discount. I'm assured that it will appear on my "next" bill but I'm not holding my breath. They should have reached out to their clients pre-emptively about this problem. They should have been responsive to my 16 support tickets about this problem. They should have offered multiple months of free service to compensate for this problem. They offered nothing voluntarily. Nothing. This is absolutely unacceptable handling of a "company-wide error." Oh, and I ran into a different tax compliance issue with city-wide occupational tax with which they should be intimately familiar since their headquarters are located in an adjacent city with an identical occupational tax and yet their own employees didn't seem to understand the nuance of this tax to which their own employees are subject. What kind of payroll company doesn't understand the payroll taxes in their own jurisdiction?

Jessica
Jessica
Owner, EUA
Usuário do LinkedIn Verificado
Clínica de saúde mental, 2 - 10 funcionários
Usou o software para: Mais de dois anos
Fonte da avaliação
Fonte: GetApp

Ok until its not...just say NO

1,0 há 4 semanas Novo

Comentários: Their customer service is the absolute worst. Seriously, if you ever need help, it takes days to get a response and then you will get multiple people. If you call in, you will wait, and then the person you get won't know the answer and will pass you to the "correct department" who will then have multiple people "help" you via email. They will say they will call you; they won't. They don't care about their customers. They don't care about loyalty. They don't care if they overdraw your bank account multiple times. Its sad, their interface and feature set are nice, but the problems that come when any little thing goes wrong- its a nightmare- go read through other reviews, those who have had problems have all left their platform. I thought it was just "those people" as I had minimal issues for 2 years. Then I finally had the big issue. Had their customer service been responsive, accepted responsibility, or made any attempt to keep me as a customer, I might have stayed. They didn't.

Vantagens:

User interface for employees is ok. It looks nice.

Desvantagens:

For those searching if Gusto is a good choice...its not...I thought it was...had a few hiccups, nothing major...and then they overdrew my account, cool fixed it quickly, then I switched our benefits to them. They messed up the withdrawl dates, blamed me and then [sensitive content hidden] clearly stated they made the change), and then took no responsibility for it. Worst than that, then they penalized me bc the change they made overdrew my bank account bc it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!