--- description: Tudo sobre Sprinklr: preço, alternativas, vantagens e desvantagens, funcionalidades e avaliações de outros usuários graças à Capterra Portugal. Saiba mais! image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sprinklr - Preço, avaliações e classificação - Capterra Portugal 2026 --- Breadcrumb: [Home](/) > [Software de Marketing de Redes Sociais](/directory/30781/social-media-marketing/software) > [Sprinklr](/software/131274/sprinklr-platform) # Sprinklr Canonical: https://www.capterra.pt/software/131274/sprinklr-platform Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/131274/sprinklr-platform?page=2) > O Sprinklr é uma plataforma de software empresarial criada para gerenciar as experiências dos clientes em escala. > > Verdict: Rated **4.3/5** by 90 users. Top-rated for **Probabilidade de recomendação**. ----- ## Resumo ### Quem usa Sprinklr? Solução de gerenciamento de experiência do cliente baseada na nuvem que ajuda empresas de todos os tamanhos a gerenciar marketing de conteúdo, mídia social, publicidade paga, site e muito mais via automação. ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.3/5** | 90 Avaliações | | Praticidade | 3.8/5 | Based on overall reviews | | Suporte ao cliente | 4.0/5 | Based on overall reviews | | Relação qualidade/preço | 3.8/5 | Based on overall reviews | | Recursos | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Sprinklr - **Founded**: 2007 ## Commercial Context - **Preço inicial**: 249,00 US$ - **Modelo de preços**: (Teste Grátis) - **Target Audience**: 2 - 10, 11 - 50, 51 - 200, 201 - 500, 501 - 1 000, 1 001 - 5 000, 5 001 - 10 000, 10 000+ - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular) - **Idiomas**: alemão, espanhol, francês, inglês, português - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Bélgica, Canadá, Catar, Dinamarca, Emirados Árabes Unidos, Espanha, Estados Unidos, França, Hungria, Itália, Jersey, Luxemburgo, Mónaco, Países Baixos, Portugal, Reino Unido, Singapura and 5 more ## Recursos - Alertas/notificações - Bate-papo ao vivo - CRM - Chatbot - Comunicação multicanal - Detecção de idioma - Diretrizes de marca - Distribuição automática de chamadas - Distribuição de multicanal - Ferramentas de colaboração - Formulários personalizáveis - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão da base de conhecimento - Gestão da comunicação - Gestão de caixa de entrada - Gestão de canais - Gestão de conteúdo - Gestão de embaixadores da marca - Gestão de eventos - Gestão de experiência do cliente - Gestão de filas - Gestão de múltiplas contas - Gestão do fluxo de trabalho - Histórico do cliente - Indicadores de desempenho - Inteligência artificial e aprendizado de máquina - Marcação - Mensagens de SMS - Monitoramento - Monitoramento das redes sociais - Múltiplas campanhas - Orçamentos/Previsões - Painel de atividades - Pesquisa e filtro - Planejamento de atividades - Planejamento estratégico - Processamento de linguagem natural - Questionários e feedback - ROI Tracking - Rastreamento de engajamento - Real-Time Analytics - Relatórios e estatística - Relatórios personalizáveis - Respostas automáticas - Roteamento automático - Roteamento de chamadas - Suporte do cliente - Transferências/encaminhamento - Vários idiomas ... and 48 more features ## Integrations (58 total) - Adjust - Adobe Analytics - Adobe Commerce - Adobe Experience Manager - AppsFlyer - Aprimo Digital Asset Management - BL.INK - Bazaarvoice - Beckon - Bitly - Bynder - Canary - Canary - Corezoid Process Engine - Coveo Relevance Cloud ... and 43 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 ## Category - [Software de Marketing de Redes Sociais](https://www.capterra.pt/directory/30781/social-media-marketing/software) ## Categorias relacionadas - [Software de Marketing de Redes Sociais](https://www.capterra.pt/directory/30781/social-media-marketing/software) - [Plataformas de Gerenciamento de Redes Sociais](https://www.capterra.pt/directory/30939/social-media-management/software) - [Ferramentas de Social Networking](https://www.capterra.pt/directory/10043/social-networking/software) - [Ferramentas de Monitoramento de Redes Sociais](https://www.capterra.pt/directory/31028/social-media-monitoring/software) - [Software de Gestão de Mão de Obra de Call Center](https://www.capterra.pt/directory/32607/call-center-workforce-management/software) ## Alternativas 1. [Zoho Social](https://www.capterra.pt/software/159351/zoho-social) — 4.7/5 (3403 reviews) 2. [HubSpot Marketing Hub](https://www.capterra.pt/software/171840/hubspot-marketing) — 4.5/5 (6223 reviews) 3. [Mailchimp](https://www.capterra.pt/software/110228/mailchimp) — 4.5/5 (17587 reviews) 4. [monday.com](https://www.capterra.pt/software/147657/monday-com) — 4.6/5 (5944 reviews) 5. [Constant Contact](https://www.capterra.pt/software/31898/constant-contact) — 4.3/5 (2917 reviews) ## Avaliações ### "Amazing customer marketing platoform but super expensive\!" — 5.0/5 > **Gabriel** | *21 de outubro de 2024* | Publicidade e marketing | Recommendation rating: 8.0/10 > > **Vantagens**: Excellent data inputs, ability to organize and analyze, while also provide rich insights over time. Amazing customer service and set-up support as well as ongoing abilities for incoming and outgoing digital and social content. > > **Desvantagens**: Price. Way too expensive. Otherwise not much to complain about. > > Amazing brand management and digital/social marketing platform. Great support. But super expensive. ----- ### "Top of the class, cost to match" — 5.0/5 > **Chris** | *13 de novembro de 2025* | Impressão | Recommendation rating: 7.0/10 > > **Vantagens**: Sprinklr is absolutely phenomenal as a tool for social listening, analytics, scheduling, and messaging across all of the channels we use. If you've used any tools similar, you'll be able to pick up and run with Sprinklr, but like most things I'd describe it as "easy to use, hard to master" The scheduling is robust, the analytics are full of great insights and customizable dashboards, and the listening is easy to handle even on small scale. Visual listening identifies posts using logos or other assets which makes proactive outreach simple. > > **Desvantagens**: Sprinklr is one of the more expensive examples of these tools, unfortunately, but that can be expected with so many different modules and top of the line tools. There is definitely a learning curve, but not one that is strong enough to deter me. I would say there is so much, almost too much at times. It's wonderful to have so many tools in one place, but I often find myself underutilizing pieces. > > Overall, it's been a great experience with Sprinklr. We have found it to be incredibly useful to schedule, track, and impact. Customer support has been wonderful, onboarding was heavy for a small team but not impossible ----- ### "Better than Most But Plenty of Pain" — 3.0/5 > **Avaliador Verificado** | *19 de outubro de 2023* | Gestão de organizações sem fins lucrativos | Recommendation rating: 6.0/10 > > **Vantagens**: The channel breadth is amazing. A UI that allows business users instead of technical users to manage journeys is exciting. > > **Desvantagens**: It never quite works the way you'd expect it to. Lots of reaching out to tech support which is slow. > > Love the promise. Optimistic about the future, but current quality and support are frustrating. ----- ### "Sprinklr is game - All in one social media platform" — 5.0/5 > **Avaliador Verificado** | *5 de fevereiro de 2022* | Publicidade e marketing | Recommendation rating: 10.0/10 > > **Vantagens**: It is fast, accurate \& effcient. It understands the current marketing needs > > **Desvantagens**: Granular permissions level. You have to go through a lot of process if you want to turn on a small option/feature > > It was an amazing experience using Sprinklr and i personally recommend it to have it if not yet in 2022 ----- ### "the world's best enterprise customer experience management solutions." — 4.0/5 > **Avaliador Verificado** | *12 de agosto de 2022* | Rede de computadores | Recommendation rating: 9.0/10 > > **Vantagens**: With the Sprinklr app, we can manage our social, marketing, advertising, research, commerce, and healthcare functions right from your phone. in addition it is easy to use > > **Desvantagens**: Sometimes the app bugs and does not support all carousel images. the integration process with the application was easy > > Sprinklr allows me to create and manage my advertisements in my company, and to finally generate the turnover. ----- Page: 1 / 5\ Seguinte: [Next page](https://www.capterra.pt/software/131274/sprinklr-platform?page=2) ## Links - [View on Capterra](https://www.capterra.pt/software/131274/sprinklr-platform) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data